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Business Profile

Health Products

Nature Brand LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nature Brand LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nature Brand LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 31, 2025 I visited the website of ***********. I did not order anything but I was charged $239.99. I did not order their product but I paid it just to avoid any problem. However today I was charged another $239.99 to my debit card, I think in December I probably entered my information but I never clicked on buy. They offered a smaller amount for a much lower price. I have not contacted these people since.

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seen the ad on 01/08/2025 and really liked it,so I went to the website to see more about the item. There I saw the engineers and all the way the item was thinking, it's a robot. I was sold,no feeding,no mess and a USB charge and you have a learning companion with a price drop from $40.00 to *****,so I ordered it. After 14 days of waiting I received this batt. dog that doesn't compare to what I thought I was going to get.They are scamming people cause I know I'm not alone. Thank you for your time.

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Natural Basin on Nov. 19, 2024 For a sweatshirt . The order was processed I was given the order # ****, my credit card was charged on the 19th. I have not yet received the order. When attempting to track the order thru Shop ( their recommended app) I receive the stock message that the order is being processed.. I have tried to get in touch directly with the company- no phone # is available and when I request an answer to my inquiry as to how to cancel or when it will be shipped I am ignored, they have had my money for 2 months - I have nothing. I would at least expect a reply from their website. There has been no reply to my numerous emails, texts.

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/8/23 I purchased 2 heated vests and a battery pack from Jalventa. I did not receive the items until after Christmas. These were Christmas presents, so I had to purchase something else. One of the vests was for *** dad and his birthday was ***. 25th so I thought I would give it to him then. I gave it to him, but it didn't work. I called the number on the invoice and was given the address to return the items to and I did that. The next day I received an email saying to send it to a different address. The package was returned to me and on 1/31/24 I mailed it to the 2nd address that was sent to me. As of today, March 19, 2024, I have not received a refund or any information from this company. I do not want the items back, just my money refunded to me.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered products from this company which I never received. I was given tracking number that are false.

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a heated vest from this company and have not received the product and I have no information about my order except PayPal paid them.

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a heated vest and battery through Jalventa Nature on Dec ******. They said 2 day shipping. I STILL haven't received the vest or battery. I want my money back and no further contact from the company!

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 28, 2022 I was enticed to purchase CBD gummies from an online FBook ad. It was an ad which I found a bit disconcerting but went along with the purchase none-the-less due to my desire to alleviate chronic arthritic pain. When I immediately discovered the products were in USD via my bank account withdrawal, I cancelled my order via email. I telephoned twice for backup but received no answer. It became clear that the bank withdrawal via CHEETAHELDERBERRY was associated with EXEMPLARYWHOLENESSPRACTICE who's website is non-functional. I see that Nature Brand LLC is also affiliated. Regardless, I have had $294.13 withdrawn from my account and an extra, unauthorized withdrawal for $25.29 a few hours later! I went immediately to the bank to change my **** account #. I have informed the bank but they are not able to do anything. After 4 emails and 2 telephone calls (unanswered), I have yet to receive a response. I am looking for a full refund. As an aside, delivery was promised in 6-8 days. It is now three weeks and I quite sure I will never see the product, nor hear from the company again. As to the numerous operating names of this scam, I can only surmise that this is a sophisticated scam and needs to be stopped.

      Business Response

      Date: 01/26/2023

      Hello ******,

      You have reached the complaints department for Nature Brand LLC and I think you have contacted the wrong company. We could not locate an account with the information that you provided.

      I would recommend double-checking the name of the product you purchased and looking at your bank statement. There should be a phone number next to the charge, which should be the customer service number of the party responsible for the billing. Thank you.

      Customer Answer

      Date: 01/27/2023

       
      Complaint: 18729215

      I am rejecting this response because:

       

      CHEETAH ELDERBERRY operates under two other business names:   Nature Brand LLC's response and Exemplary Wholeness Practice.  I have called the number on the receipt as suggested by Nature Brand LLC's response.  They do not answer.

      Sincerely,

      *****************************

      Business Response

      Date: 02/10/2023

      Hello,

      Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

      Customer Answer

      Date: 02/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Customer Answer

      Date: 02/15/2023

       
      Complaint: 18729215

      I am rejecting this response because:

      EXEMPLARY WHOLENESS PRACTICE aka CHEETAH ELDERBERRY aka NATURE BRAND LLC -- these three listed and unlisted companies are responsible for unauthorized withdrawals from my bank account. After I did order CBD gummies on the 28th December/22, I cancelled via email and with a telephone call attempt WITHIN MINUTES knowing it was dicey -- fool that I was. My a/c with immediately dinged for $294CDN for the order. shortly thereafter, it was dinged for another $********. I called my bank for the smaller unauthorized amount -- I went to the bank for a new **** card that day. The bank took on a fraud claim for the smaller amount but the larger amount was my folly. I have been in touch with the BBBureau to lodge a complaint against NATURE BRAND LLC. The response degated any responsibility. To reach the Exemplary Wholeness Practice arm you call a call centre taking the complaints. This call centre seemed initially helpful to me and conceded I did indeed cancel my order and no product was sent to me. However, the refund was going to take **** business days. (agreed to after trying to convince me to take 1/2 refund with a fully order delivery). A full refund was promised. I waited. 14 days later I called again and was advised that, yes, the refund had been sent. I called my bank. No refund was found since the beginning of 2023. It is now the 14th of February. I called the help centre back. First, I was told they had no file on me. I insisted they did. They capitulated and said that they found my information. Then "******" told me he would send me a subscription cancellation order via email. I told him I already had those cancellations and to send me my refund. They then promised a refund within 5 days. I insisted on an immediate refund but they claimed an inability to do so as they were more of an answering service. I am being given the runaround and I will not take it. This is a dodge.

      Sincerely,

      *****************************

      Business Response

      Date: 02/22/2023

      Hello,

      We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.

      So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.


      Thank you

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact customer service to find out why they are sending me products periodically. They are charging me everytime and I never agreed to continued products delivery.

      Business Response

      Date: 10/12/2022

      Hello ******,


      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.


      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.


      Rest assured, the account is canceled and you won't receive any further charges.




      Thank you

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from **************** at exemplarywholenesspractice.com advising that they had a shipment of "Hemp Skin Cream x1" for me and the cost was US$110.63. I immediately sent a three replies stating that I never ordered this product, i do not want it, hence do not ship or charge me. I received no reply. On September the 16th another email from them stating that the item had been shipped. Again I sent numerous emails informing them i would return to item when received. However, when i checked my bank account there were two charges from "Tanzanite Apple Cider **" in the amount so **$110.63 , one on August 30 and another on September, 14. I will go to my bank immediately and find a way to either have these reversed or somehow stop any further criminally activity.I am sure this scam is linked to Natural Brands USA LLC as I small bottle of " Hemp Skin Cream" from them many months ago. I never used it since I felt it was some sort of trial. I tried the telephone numbers ************ but these do not work. I also tried ************ the number no the bottle I first at received, again no response.Kindly assist me in resolving this issue as I cannot afford these charges to my bank account.******** ********

      Business Response

      Date: 09/27/2022

      Hello,

      Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).


      Thank you.

    Nature Brand LLC is NOT a BBB Accredited Business.

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