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Business Profile

Vitamins and Supplements

Natures Only CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Important information

  • Customer Complaint:
    BBB received the following Scam Tracker submission(s):

    - Created on February 17, 2022:
    "My 80 year old mother responded to an add on Facebook to purchase cbd gummies; buy 2 get 1 free for $60 with free shipping. They sent her 5 bottles and 2 bottles of oil at $199.99 plus the $60. She has been fighting with them but they claim that is what she ordered. That is not what she ordered and their refund dance is ridiculous. The refund could take 4 to 6 weeks after they determine she has returned the items it good condition. I am concerned that if she returns them she will have no recourse and no way to demand the refund. She is afraid to open the package. The information about the order was emailed to her."

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did ordered the *** gummies couple months ago from their TV commercial. When the package arrived I had decided not to try them and immediately returned the package back to them. Well, About 2 months later another package arrived and I immediately returned it back to them. I expected they would refund back to my bank for both which was $199. They have not! ! What a horrible scheme these people are doing to older folks and everyone else! They should be arrested and prosecuted!

    Business Response

    Date: 11/15/2022

    ****************,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 as requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

    Rest assured, the account is cancelled, and you won't receive any further charges. 

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Natures Only of ***** ******* is impossible to reach via their answering service. They have ignored letters to cancel an unapproved recurring shipment of their CBD oil. Their charges far exceed the price indicated online.

    Business Response

    Date: 10/19/2022

    Hello *******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw tv commercial for a trial price of $ ***** ( for one bottle) free shipping with money back guarantee.I received two bottles of dummies and two bottles of liquid and was charged $189.99. I returned the products via *** at a cost of $9.37. Filed complaint with my credit card company they contacted Nature One who allegedly said they would refund. Not only have I not received refund but they have sent me two more bottles. I don't know the new charges yet. So much for satisfaction guarantee.

    Business Response

    Date: 10/10/2022

    Hello ****,

    We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We went ahead and issued a refund of $129.98 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 

    Rest assured, the account is cancelled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 24, 2022 I received what I had ordered from Natures One-3bottles of CBD Gummies and 2 bottles of CBD Oil and paid $259.99 with a bank credit card. Then on September 28 I received 5 bottles of CBD Gummies which I did not order, and on my bank statement for September $199.98 was withdrawn automatically! I was in shock and tried to call them but was frustrated by the Please hold, an operator will be with you shortly!,message that I was receiving! To top it all off there were only the 5 bottles of Gummies and nothing else in the package-no receipt-nothing!

    Business Response

    Date: 10/10/2022

    Hello *****,


    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.


    We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.


    Rest assured, the account is canceled and you won't receive any further charges.




    Thank you

  • Initial Complaint

    Date:09/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "trial" of CBD gummies off of a ******** advertisement and was charged more than $100 than what I was promised. There is no website or customer service number in which I can contact and I have now been charged another $199 this month! They do NOT have my permission to take money out of my account and I have no way to get in touch with them! These people are crooks!

    Business Response

    Date: 09/24/2022

    Hello ****,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As per double-checking, your account was fully refunded $100.00 on 09/22/22. As a one-time courtesy, we went ahead and issued an additional refund of $99.99 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

    Rest assured, the account is cancelled, and you won't receive any further charges. 

  • Initial Complaint

    Date:09/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw their gummies on ********* Buy 1 bottle get 2 for free, $39.99. I decided to give it a try and clicked buy now. When I got to the check out, there was no amount shown, and no additional pop-**** So I clicked agree to pay. I get a notification from my credit card that I was charged $199.99 for the purchase, and then advised that I had also been charged $60.00 for 2 bottles of CBD Oil that I did not select nor want. I contacted the company immediately, but was only given a voice message to leave my name and number, that they would call back. They never did. DO NOT BUY ANYTHING OFF *********

    Business Response

    Date: 09/20/2022

    Hello *******,

    We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked our promo bundles. We went ahead and issued a refund of $259.99 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 

    Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    70 year old male on SS Numerous injuries Saw add for joint relief for CBD gummies for $39 Company charged me $200 which I did not agree to Clear case of fraud

    Business Response

    Date: 09/13/2022

    Hello ******,

    We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked our promo bundles. We went ahead and issued a refund of $199.99 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 

    Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 09/14/2022

     
    Complaint: 18011975

    I am rejecting this response because:I have not received any refund at this time only 5 bottles of their CDB gummies I did not order at all

    Sincerely,

    *****************************

    Business Response

    Date: 09/16/2022

    Hello,

    We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

    Rest assured, the account is canceled and you won't receive any further charges.


    Thank you

    Customer Answer

    Date: 09/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    natures only cbd gummies advertisement only i responded to. same as the other people that have been victimized by these crooks. i bought 2 bottles for *****. i was charged ******. sent me several bottles. received 5 more bottles in the mail yesterday. i ordered 2 bottles only. not an never ending supply of some BS that *** or *** not work. bank charge was 09/07/22 on my bank. this is a scam. i read they will autofill the same order. i didn't agree to any of this. how do i protect myself from these thieves. i am sick of the greed exhibited by virtually everyone and everything. but this is illegal. not an honest mistake. the same set of circumstances i read about on your own website . thank you.

    Business Response

    Date: 09/13/2022

    Hello *****,

    We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have overlooked our terms and promo bundles. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 without the need to return our products. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.

    Rest assured, the account is cancelled, and you won't receive any further charges.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some didn't like it paid for it next month they automatically went into my bank account and went through $139.98 I called him they told me to return the bottles to PO Box five eight four seven ***** ******* and the number is 185 b as in boy c as in Cat 4 5 EPs and *************** is in for Elephants he hasn't ******* and they never returned my money had to change my bank card I want my refund thank you

    Business Response

    Date: 09/12/2022

    Hello,


    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.


    We went ahead and issued a full refund for the second order as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.


    Rest assured, the account is canceled and you won't receive any further charges.




    Thank you

    Customer Answer

    Date: 09/17/2022

     
    Complaint: 17895842

    I am rejecting this response because: I did cancel this and they put it in and asked me to return the merchandise which I did

    Sincerely,

    ***************************

    Business Response

    Date: 09/22/2022

    Hello *******,

    We apologize for the confusion and inconvenience that you experienced. Please note that this is in accordance with the policy stated in our Terms & Conditions. We assure you that your complaint has been addressed, and your account is canceled and fully refunded for $139.98 as requested for the products returned.

    We hope you understand the matter of the situation that occurred on these charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:08/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give less than one star I would. Bad advertising and bad service. DO NOT USE THIS COMPANY!!!!!

    Business Response

    Date: 08/31/2022

    Hello ****,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

    We went ahead and issued an additional refund of $70.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.


    Thank you

Natures Only CBD is NOT a BBB Accredited Business.

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