Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vector Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforVector Solutions

    Online Education
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Vector Solutions, provides eLearning and performance support, SaaS solutions for the architecture, engineering, construction (AEC), industrial, facilities management, public safety, IT and education industries. Its brands, RedVector-Convergence Training, TargetSolutions, and SafeSchools, deliver continuing education (CE), training, technology and performance management solutions using the latest innovations in learning and technology to create safer, more capable, more compliant organizations. Its extensive online and mobile learning library offers nearly 8,000 courses written by over 250 subject matter experts and reaches over 7 million professionals worldwide. The company was founded in 1999 and is headquartered in Tampa, Florida.

    Business Details

    This is a multi-location business.

    Find a Location

    Vector Solutions has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4890 W Kennedy Blvd STE 300, Tampa, FL 33609-1869
      BBB File Opened:
      8/30/2000
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Incorporated:
      4/30/2013
      Type of Entity:
      Corporation
      Alternate Business Name
      • Vector Learning
      • RedVector.com, LLC
      • Target Solutions Learning, LLC.
      • LearnSmart
      • Scenario Learning, LLC.
      • Casino Essentials
      • Convergence Training
      • CrewSense
      • Exceptional Child
      • IndustrySafe
      • RedVector
      • SafeColleges
      • SafeSchools
      • TargetSolutions
      • TechPoint
      Business Management
      • Mr. Marc Scheipe, CEO
      • Mr. David Brown, Sales Director
      • Mr. Scott Rosenberg, CFO
      • Mr. Jeff Gordon, Board Chairperson
      Contact Information

      Principal

      • Mr. Marc Scheipe, CEO

      Customer Contact

      • Mr. Ben Eaton, Consumer Service Manager
      • Mr. Marc Scheipe, CEO
      • Mr. David Brown, Sales Director
      • Mr. Scott Rosenberg, CFO
      • Mr. Jeff Gordon, Board Chairperson
      Additional Contact Information

      Fax Numbers

      • (813) 202-8531
        Primary Fax
      • (813) 286-7992
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Choosing online education

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/03/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      they allowed an account to be opened in my name without my knowledge or permission by ********. even though I have never accepted the account the keep sending me emails in relation to this account. I consider it a severe security risk to leave this account out there in my name. In addition, I am sure vectron is charging **** a fee for the account it is packing the fees by allowing this account to exist..
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James C

      1 star

      04/01/2024

      The company told us one price and then when the yearly renewal fee came it was 4 times higher that the quoted price. We are a volunteer ************ that was initially happy with the product but the customer service has been absolutely horrible. I tried contacting them several months before the renewal time and was given nothing from the company. Requested calls from the company and got nothing in return. then all they said was thats the way it is and there is nothing that can be done. I wanted to terminate the service to mutually benefit both parties and got nothing as as well. I could not recommend this company to anyone that would seek there services. They are preying on small volunteer fire depts that need assistance in obtaining training for there people and then hitting them with a high *******************. This is absolutely shameful.

      Vector Solutions Response

      04/08/2024

      We're sorry for your disappointment in the communication around your contract and are currently contacting you with various options for moving forward.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.