Reviews

Review Details

• Review fromMatthew K

  Date: 09/21/2022

  5 stars
  Erin the after sales manager helped me with a broken electric motor. She diagnosed the issue & had a replacement part at my house within a few days. Excellent service and I will be using them for all my electric bike needs in the future
  

• Review fromAlan C

  Date: 08/23/2022

  5 stars
  Erin at customer service was so helpful in getting me the proper information to make the best choice for my gift to my grandson. I am 74 years old so of course know nothing about electric scooters. She was also there to help when my computer did not receive the email that the gift was shipped. I can not say enough about how helpful and caring she is. I have 2 grand nephews that I will be buying scooters for at xmas time and there is not a question about where I will be buying them. I have never received such great and caring service. I am sold on this company. I trust Erin completely.

• Review fromBrian W

  Date: 07/06/2022

  5 stars

  Brian W

  Date: 07/06/2022

  Ordered a nanrobot D4+ 3.0. Received quickly. Works better than I need it to haha. Was emailing EBC. They let me know a different color was in stock. It would have taken another month for color I wanted. 10 days later it was at my door. They are legit and awesome ppl. The ones complaining are impatient. Remember they are in the middle. If the scooter or ebike has and issue? Remember the origin is china. So yes, it just makes more sense to help you fix and issue, than return for replacement!!! Escooters are dangerous!!! We're helmet and chest guard. These are not a toy.

  Electric Boarding Company LLC

  Date: 07/07/2022

  ***** thank you so much for the review! e appreciate your kindness and stay safe!

• Review fromA.S. H

  Date: 06/24/2022

  1 star
  I ordered a bike rack on June 22 before 1:00 PM. I thought it was a little odd that I did not receive any info as to when the item "might" ship. I called to try to obtain that info shortly after the order was placed. All I got was voicemails on all 3 options. I left a voicemail and followed up w/ an email. On June 23, I again called but of course, only got voicemails. I left a voicemail. My call was returned but the caller only let the phone ring 1x. I called right back & that call was returned but again the caller only let the phone ring 1x. I finally got an email back from Erin which said, "your order is scheduled to arrive to you in about 5 business days. We will send you the tracking number shortly." That tracking number never came. I followed up the night of the 23rd via email. On June 24, I called and left a detailed voicemail indicating if I did not receive a tracking number today I wished to have by order cancelled and my card not be charged. Of course, I did not get a call but an email from Erin saying "it looks like there is a slight delay and the unit should now be shipping to you on Monday (6/26). We will send you a tracking number then. I apologize for the delay." I sent an email immediately asking for my order to be cancelled and tried to call only to get VOICEMAILS. I had spoken to my bank yesterday after reading all of these complaints and told them of the issues. I am currently on the line disputing the charge that was processed.