ComplaintsforPalm Beach Collective
Current Alerts For This Business
BBB has received a pattern of complaints concerning non-delivery and refund issues. Consumers allege when they purchase from this online business, they do not received delivery of their products. On December 14, 2022, BBB sent a request to the business to address this pattern and what actions the business has taken to help eliminate the causes of complaints. To date, BBB has not received a response.
The business website was created on 03/01/2022.
BBB has received additional Scam Tracker reports that this business is advertising on Facebook and Instagram as the following business names:
Jubilee Home (Instagram page)
Seek The Ocean (website created 5/17/2022)
The Hamptons Collective (website created 8/30/2022)
Where Life Is A Party (website created 1/20/2023)
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two Christmas gifts from ******** shop named Palm Beach Collective on December 22, 2022. My card was charged ***** via the **** app. I received several correspondences from the company explaining why my order was delayed. I never received my items and I would like a refund.Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered the Canton Collection Cooler Bucket (ice bucket -order *****) from Palm Beach Collective on October 30, 2022 for a total of $108.99 and received a confirmation email from ******** as follows: Hi *******! We are working to fulfill your order and your items may arrive in separate shipments. Shipping times are currently running 4-6 weeks due to ongoing Covid delays. We are a small 2 gal team, so we truly appreciate your patience and support! You'll receive an email with a tracking number once your items have been shipped. You can also add your phone number for text updates and download the shop app via our website to track your items. We hope you come back and see us soon! Use DISCOUNT10 for 10% off your next order! Your business means the world to us! -Rhiannon ****************** www.shoppalmbeachcollective.com.On January 11, 2023, I received this email from the company: I am so sorry...this has taken me some time to write and I apologize. prior to Christmas I tried to do the right thing and move our shipping to a 3rd party logistics company called Gloved Commerce. They promised 2 day shipping, so I moved to them so you would all receive faster shipping times. I found out in October that they were not shipping my customers orders and sending the wrong products in some cases. I was completely unaware this company I hired was fraudulently operating under another name. Their real name was ***************, you can see the reviews here: **************************************************** ********************************************************************** They have almost destroyed my small business. My customers are angry and we missed our Christmas deadline. For that I am so sorry. We have our inventory back finally and you have my word that every order will be shipped as soon as possible. I am shipping them myself. I thank you for your continued support and patience with our small business. Our customers mean the world to us! Please don't give up on me...-Rhiannon I emailed the company on February 12, 2023 and May 7, 2023 and never received a response about my order from October of 2022.Initial Complaint
10/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two items online on November 18, 2022 and never received them. On January 11, 2023 I received an email blaming it on a third party shipping company that was fraudulently operating under a another name and had not been shipping out orders to customers. I was told that my order would be shipped by Palm Beach Collective itself as soon as possible. It has not been almost a year and I still have not received my order nor any additional information regarding how to request a refund.Initial Complaint
07/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item online in November and I never received it. I received an email blaming it on a third party shipping company that wasnt sending merchandise from the company but that I would receive it soon. I followed up via email and never received a response. It is now almost nine months later and the merchandise was never receivedInitial Complaint
07/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On September 22, **** I paid a total of $129.60 USD to Palm Beach Vintage *************************** via PayPal. Transaction ID ***************** Merchant Palm Beach Vintage ************************* Instructions to merchant You haven't entered any instructions.Invoice ID ************************* Shipping address - confirmed ************************* ***************************************************************************************************************** Shipping details The seller hasnt provided any shipping details yet.DescriptionUnit priceQtyAmount Hummingbird Oyster Trinket Dish$26.00 USD2$52.00 USD *************** Ginger Jars - Medium$110.00 USD1$110.00 USD Discount-$32.40 USD1-$32.40 USD Subtotal$129.60 USD Total$129.60 USD Payment$129.60 USD Payment sent to ************************* Payment sent from ********************* Funding Sources Used (Total)PayPal Credit$129.60 USD I never received the Greek key jar for the amount of $110.00. The only reason I did not file an issue with PayPal is because I kept thinking item was on back order and in would still receive item and now the window to action through then has closed. I e-mail once a month to get an order update. Never a response.Initial Complaint
07/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order no. ***** on Jan. 23, 2023 for 3 pcs. of jewelry in the amount of $58.39 which includes $13.99 for shipping. Order was confirmed and **** was charged but merchandise was never received. Emailed business on May 23 but received no reply.Initial Complaint
06/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/06/2022 I placed an order for Christmas presents for $140.55. I have emailed several times and to date I have not received my items nor a refund. I would like my money back. Their website is now gone and no response to emails. Thank youInitial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 11/22/2022 for two pairs of earrings. I received one pair, but not both. I reached out to the customer care team on 1/22/23 asking for an update or refund. They responded on 1/23/23 that it could not be cancelled. I responded again on 1/23, 1/24, and 2/4 with no response. I have still not received the remainder of my order.Initial Complaint
06/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order summary 12/14/2022 Card charged 12/15/2022 To this day have not received product Palm Beach Collective | Order #***** Confirmed Hair Of The Dog Reusable Stadium Cups - Set of 6 1 $30.00 Discount DISCOUNT20 -$6.00 Subtotal $24.00 Shipping $8.99 Taxes $0.00 Total $32.99 USD You saved $6.00 Confirmation:Thank you for your recent purchase and supporting our small business! We are working to fulfill your order and your items may arrive in separate shipments. Shipping times are currently running 4-6 weeks due to ongoing carrier delays. We are a small 2 gal team, so we truly appreciate your patience and support! You'll receive an email with a tracking number once your items have been shipped. You can also add your phone number for text updates and download the shop app via our website to track your items. We hope you come back and see us soon! Use DISCOUNT10 for 10% off your next order! Your business means the world to us!Initial Complaint
06/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an 2 four packs of linen cocktail napkins from this company on September 29 2022 (order # *****). The total came to $78.19. I emailed them twice askimg for a shipping update and was told they were struggling. On January 11, 2023 they sent an email explaining all the problems theyve been having, apologizing, and promising shipment soon of orders. I have received nothing and havent even been able to contact anyone to receive a refund. I really tried to stick it out because I wanted the product and got screwed over now that I cant even receive a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
153 total complaints in the last 3 years.
4 complaints closed in the last 12 months.