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Business Profile

Online Retailer

Viral Style, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    BBB has received complaints from customers complaining about delays in receiving orders from the business. From November 2014 to present, BBB has been in communication with Viral Style about its complaint activity and the efforts the business has taken to reduce its number of complaints.

    Viral Style offers crowdfunded custom apparel. People can create an online campaign marketing custom apparel they have designed for others to purchase on Viral Style's website.

    Customers that purchase apparel through one of these campaigns should understand that their orders will not be processed for printing until the campaign has ended or is fully funded. The campaign's end date is provided on Viral Style's website.

    Viral Style discloses that domestic orders will arrive between 10-21 days AFTER the end of the campaign date, and international orders take 21-25 days.

Complaints

This profile includes complaints for Viral Style, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Viral Style, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a poster from them on March 17, 2025. As of today, April 10, 2025, I have not received my order. I was charged $35.55.I contacted them via email twice and was told my order was delayed. I requested a refund and received no response. I have opened a claim with ******. Hopefully, I will be able to get a resolution through them.

      Business Response

      Date: 04/18/2025

      Hello,

      We have since refunded this order in full. We are still investigating why the order was not fulfilled successfully. Sorry again about these issues. We primarily deal with worn apparel and our fulfillment process for posters is not yet perfect.

      Customer Answer

      Date: 04/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered something off them it got lost in the mail they are refusing refund I've tried to contact them multiple times they are not responding to my complaint

      Business Response

      Date: 04/18/2025

      Hello,

      We have been responding to you via email. You claim your order has been lost, but we see it is still receiving updates via the online tracking.

      ***********************************************************************************************************

      We have said in our responses we would be happy to apply a refund if there was truly an issue with the shipment, but as far as we can see it is still being shipped successfully.

      Customer Answer

      Date: 04/18/2025

       
      Complaint: 23179391

      I am rejecting this response because:



      Sincerely,

      ******* *****

      Customer Answer

      Date: 04/21/2025

      "I'm giving ViralStyle a week to refund my money. If I haven't received the refund within that week, I will be involving a legal team to retrieve my money."

      Business Response

      Date: 04/29/2025

      Hello,

      Your package has been delivered to the address provided. Unfortunately when inputting the address, the unit number was not provided. Your local *** currently has your package and is waiting for you to pick it up.

      We have also sent you emails, responding to your communication with our support team informing you of this. Please contact *** to either pick up your package or to schedule a new delivery.

      ***********************************************************************************************************

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23179391

      I am rejecting this response because:

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:01/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered , they took the money and it still has not shipped , 1 week later . ive tried to contact them, they dont respond, order # TOCH BCM *****

      Business Response

      Date: 01/23/2025

      Hello,

      The last email we have from ************************ was in 2016. There are no recent orders under this name/email address for our company. The order number you are providing is also not correct for our company. 

      Our Order IDs typically look like: VSREF1A2B3C467

      If you still believe this order to be with us, please provide us with another email we can use to locate your order, or the Order ID for the order.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered December 7th. Contacted them so many times. Nothing. It was a Christmas gift. Ad was on ********

      Business Response

      Date: 01/15/2025

      Hello,

      We printed and sent your products on time, but unfortunately the package does not seem to be moving. It may still make it at some point, but it looks like we have already fully refunded your order on 1/6/25 as per your request.

      *************************************************************************

    • Initial Complaint

      Date:12/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my order made on November 13, 2024. They didnt cancel it for me and they sent me the wrong size on both of my shirts I ordered. Ive tried to contact customer service but I get no reply. Id like to have the same order with the right size sent to me. I ordered an extra large and received a large.

      Business Response

      Date: 01/07/2025

      Hello *****,

      We have two emails from ******************************** regarding your order, both for the same reason. Here is one of the emails:
      "Please cancel order number:VSREFW6KEG28 , black t shirt for $28.95"

      After reading this email I did as you asked and canceled/refunded the black shirt from that order.

      Your order contained 2 shirts in total when it was first made. The remaining shirt on order VSREFW61KEG28 is a Large Cardinal Red Long Sleeve shirt.

      There is no more email correspondence from this email address, and there are no other orders created under this email address.

      If you are sure this issue lies with us, please provide us with a way to find the correspondence or the order in question.

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from them but canceled 10 minutes later but they refused to refund my money !

      Business Response

      Date: 01/02/2025

      Hello,

      We have tried refunding the order VSREFPDYZ407P many times and keep receiving the same error message.

      Here is the message I have recieved from accounting:
       
      "Refund Status Processor Declined" means that the customer's bank has refused to process the refund request, essentially declining the refund attempt due to issues with the cardholder's account, potentially including insufficient funds, a closed account, or suspected fraud; essentially, the bank is not allowing the refund to be processed.

      He has asked us to send him a check but we can only refund the original payment method used. This payment went through the merchant Braintree with the transaction key 4525xm6x.

      Please allow us to send the refund to the original payment method used. We will continue to try again over the next few days and see if anything changes.

      Customer Answer

      Date: 01/03/2025

      According to my bank , they have no record of viral style ever trying to return anything back to my account . And why cant Viral Style send me a check ?

      Business Response

      Date: 01/15/2025

      Hello,

      We have been continuously trying to refund the order and getting the same error. The purchase was made using the merchant Braintree and the transaction ID is ********. Attached is a picture of the error. The only information we know is that we successfully refunded the other order this customer has made, but are unable to refund this one. The merchant ******/********* tells us the customer needs to contact their bank to resolve the issue. They can attempt to make a claim on the payment if all else fails.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ORDERED 1 SHIRT AND THEY SENT AND CHARGED ME FOR TWO WHICH I DID RECEIVE THE TWO AT THE COST OR ***** EACH. I HAVE TEXTED, CALLED TO LET THEM KNOW WITH NO ADDRESS TO SEND BACK OR CALL BACK WITH INFORMATION. THE TEXT MESSAGES WILL NOT DELIVER. I DID TRY TO TRACK THE PACKAGES AND THE NUMBERS COME BACK AS NO ORDER. I FEEL THIS COMPANY IS A FRAUD AND TAKES YOUR MONEY FOR WHATEVER THEY WANT TO SEND. I HAVE PROOF I ONLY ORDER ONE. I DO NOT WANT THE SECOND SHIRT AND WANT MY ACCOUNT CREDITED FOR THE ****** SEND ME THE INFORMATION AS TO SENDING IT BACK ...NO RESPONSE

      Business Response

      Date: 12/22/2024

      Hello,

      You have two orders with us, one was placed at Thu, Nov 21, 2024 12:08 PM and the other at Thu, Nov 21, 2024 12:11 PM. This discrepancy in time means you manually placed the order twice. You did not contact us until after we had already shipped out both orders placed, and here was my reply:

      We sent a warning about having 2 similar orders to ************************** and did not hear back. At this point the best course of action will be to refuse one of the packages, or return the item for a full refund.
       
      *************************************************************************
      *************************************************************************
       
      Please return the item to **************************************************************************************** and we will happily refund the products received and the original shipping costs. Please make sure we can identify the refund by either including the Order ID or the full name/email on the order.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered (1) XL Navy woman's V-neck shirt cost was $32.95. When I received the email from them there was a second shirt on the order for the same amount only for a XL Navy Premium Unisex Tee. I did not order this second shirt and do not want ******** December 6, 2024, I received the shirt I ordered but not the second one they put on my order without my content. I would like my money back, if the second shirt should ever arrive at a later date I certainly will return it to them but no one ever answers the phone.

      Business Response

      Date: 12/22/2024

      Hello,

      Your order was created on Fri, Nov 29, 2024 11:02 AM for 2 products, a XL Premium Unisex Tee and a XL Women's V-Neck. We sent an order confirmation to the email on file *********************** verifying the order placed. We did not hear anything from you until Dec 06 3:57 pm after we had already sent out the products. We did not add anything to your order, you added those products to cart and confirmed the payment for both. If you are saying you did not receive the products you ordered, we can double check this claim and if it is true we can issue a refund. Otherwise please return the unwanted items to us and we can apply a refund.

      Please return the item to **************************************************************************************** and we will happily refund the products received and the original shipping costs. Please make sure we can identify the refund by either including the Order ID or the full name/email on the order.


    • Initial Complaint

      Date:10/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt from this company they charged my card for $29.16 on September ******* the order number is: VSREFP61XEMLW. They sent me a tracking number:61001010064 shipped through *** shipping. I never received the shirt or my money back. On October 8th I tracked the package and it said returned to sender. I sent multiple emails and called their customer service number which is only a answering machine. Please help me get my money back and get this corrupt company off the Internet so they can not scan anyone else. My email address is: ****************** my phone number is: ************.

      Business Response

      Date: 11/04/2024

      Hello,

      Looking at your tracking number I do see your item was returned to sender and should have been immediately processed for a refund. We are sorry for taking this long, I will go ahead and refund your order in full. Sorry I do not know why the order was marked returned to sender.

      *********************************************************************************************************

    • Initial Complaint

      Date:08/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After the US men's basketball team won the gold medal in this year's Olympics, I saw this amazing shirt they were wearing on a ************* and I rarely buy things on a whim, but figured I wanted to buy it. So I looked through the comments and found a post saying I could "buy the shirt here" or something along those lines. I went to the site, the shirt looked the same, and in good faith, I purchased the shirt, thinking it would be quality. Including taxes and shipping, I paid $28, which is not cheap for a t-shirt. I waited for a week to two weeks to get it, and when I finally got it, I took it out of the pack and was seriously let down.The design was small in the center of the shirt, as opposed to spread out across the shirt, the image itself was blurry, with a orange tone across the whole image, and faded in the center where it says USA Basketball. I usually just write these things off, but working in online retail myself, feel this is not how we would handle service with a customer. So I reached out to customer support, explaining my disappointment with the product, to which their support asked me to send pictures of the shirt I received. I sent the pictures, to which they said that it matches what they have on their site. (It didn't... I would check for this, but the page was taken down due to copyright violation). Either way, if you reply under a post where one shirt is shown, and you say you have it, you should have it.****, the person on support, then said to mail it back to him for a refund on the shirt and original shipping (not the cost to ship it to them). I know these shirts are cheap to make (especially of this quality), so he could easily provide the refund. It will take my time and money to mail it back to him, which I'm sure turns most people away. Feel scammed. Want my full refund back. Photos are proof of the poor quality I got, and I shouldn't have spend my money and time to get my money back.

      Business Response

      Date: 09/12/2024

      Hello,

      The order(s) in question have been cancelled and refunded.

      Please see the standard refund timeline below:
      Credit/Debit Cards: 3-5 business days for your refund to post/clear (based on your bank or credit card's policy).
      ******* Will show immediately as "Refunded" but the refund, dispute, or claim may take 3-5 business days to post due to the ****** Review process.

      Thank you and have a great day!

      Customer Answer

      Date: 09/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I appreciate them providing the refund.

      Sincerely,

      *****

    Viral Style, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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