At-a-glance
Products & Services
Business Details
- Location of This Business
- 400 N Ashley Dr Ste 1900, Tampa, FL 33602-4311
- BBB File Opened:
- 9/8/2010
- Years in Business:
- 14
- Business Started:
- 11/19/2009
- Business Incorporated:
- 11/19/2009
- Accredited Since:
- 11/30/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ST37748 for this business, issued by Florida Department of Agriculture & Consumer Services
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- 400 N Ashley Dr. Ste 1900, Tampa, FL, 33602
- Business Management
- Mr. Mathias Friess, CEO
- Ms. Carren Rieger, COO
- Contact Information
Principal
- Mr. Mathias Friess, CEO
Customer Contact
- Mr. Mathias Friess, CEO
- Mrs. Jessica Sokolowski, Finance Manager
- Ms. Carren Rieger, COO
- Ms. Anita Mangal, Customer Relations Manager
Customer Complaints
178 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
63 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sangeeta K
04/19/2024
Flyus Marketing, LLC Response
04/23/2024
Dear Customer,
Thank you for your business and feedback. Based on our records an email was send to you in February on your case by one of our Managers.
Hello,
Please be advised that a manager has reviewed your tickets:
You have booked your ticket on Jan 7th at ***** EST for flights on 31 Jan 2024 from *** to ***** and return on April 10th.
On Jan 7th at ***** you made a change request on our website for new departure on 31 Mar 2024 and return on April 10th. As per our terms and conditions, we can not make any changes to bookings in the first 24 hours after purchase, our travelers are advised to cancel and rebook with the correct dates. .
On Jan 7th 2024 at *****, we sent you a void offer, with our cancellation fee of USD 50.00/per ticket as per put terms and conditions tht you accepted during the check out process. .
On Jan 7th at *****, you spoke to one of our representatives who advised you that we can not make any changes in the first 24 hours but we can cancel your tickets against USD 50 fee per ticket. As a courtesy, this fee would have been refunded if you rebooked with us with the correct travel dates. THIS OFFER WAS NEVER ACCEPTED BY YOU.
From the emails and screenshots you have sent, it seems that you have contacted the airline before us too:
On Jan 7th at 2.37 PM, ****** Airlines sent you an offer to rebook the tickets you have booked with us with Airline ref: ******, for a USD ****** fee/per ticket.
On Jan 8th at ***** am you emailed the airline that you had not received the new tickets and you sent another follow-up email on Jan 29th 2024.
On Jan 31st, the airline declared you a no-show and canceled all the flights from the PNR.
You tried to contact us back on Feb 3rd, 2024, after the original flight departure when the conditions of the ticket clearly state that they are nonrefundable and changes are only allowed with a USD ****** penalty/per ticket.
You are not a victim of any scam. It was your decision not to accept the cancellation with USD 50.00/per ticket from us and to accept the changes with USD ******/per ticket from ******. At this point please check with ******, why the change was not done if it was accepted in time..
We hope this email help again with your case.
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