Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested approximately one month ago a refund. I visited your **********, ** location on three separate occasions for vision exams (03/06, 03/15, 03/22), and despite these visits, I continued to experience issues with my ********* I paid out-of-pocket and did not use insurance, I have made multiple attempts to contact your office by phone regarding the refund.Unfortunately, I have only received excuses, and to date, I have neither received the refund nor a formal response on my refund. This lack of resolution is disappointing and unacceptable. I respectfully request immediate attention to this matter and a clear update on the status of my refund.

  Business Response

  Date: 04/29/2025

  We have further reviewed this matter and as a one time courtesy, we will refund the patient the cost of the exam.  

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patient ID ******* I had an optometry appointment at Eyeglass World (**** ***** location). My insurance Tricare Prime should have been applied for payment. It wasnt the case. After trying to rectify the issue with *********** Optometry, I went ahead and paid $137.00 on August 13th. Since then, I have had at least four bills sent to me regarding payment. I contacted ***** in billing on August the 17th at ************ who assured me the matter would be rectified and a refund would be issued. Apparently, the wrong code/information had been entered regarding insurance. No refund has been issued, the matter has not been resolved with my insurance, and no one from the **** ***** billing department answers the phone or calls customers back. I would like a refund and the constant bills for the amount already paid to cease.

  Business Response

  Date: 08/28/2023

  Good Morning, 

  I have reviewed your account again and it is still currently pending payment from your insurance company. 

  I looked at the billing statement log and found that you were sent an additional bill because the statement run was sent just prior to our last interaction. 

  I have also left a message for you to contact me directly so that we can discuss the resolution of this issue. 

   

  ***********************;

   

   

   

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th I visited my local eyeglass world. I paid the bill in full out of pocket.month later gulf coast optometry out of ***** ******* since may bill for $70 in which I did. Not owe.it is hard because you cannot get in touch with them because no one will call back or answer the phone. It seems like a scam.

  Business Response

  Date: 06/15/2023

  I have reviewed your account and do not show you have a balance. Your balance was paid no 12/5/2022 when you were in the clinic. Our providers perform the exam services provided at the ********** Eye Glass World that you have been going to since 2017. 

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** in 2022 for $105 that I do not owe. I went to the office and they agreed there was an error and the ****s stopped. Now in 2023 I am again receiving ****s for $105 and I get no response when trying to reach them through emails. I will not deal with this again. They told me it was $60 for and eyeglass exam and when I got there they said $90. I was about to leave when they said if I had ******** it would only be around $50. I stayed and paid about $54. After that when I got the first **** It was because they ****ed ******** for $105 and ******** wouldn't pay. At the office they agreed I was only responsible for the $54 I had paid and would fix it. The ****s stopped coming. Until this year and now they are coming again. The cost was only supposed to be $60 then $90 and now after paying $54 they want me to pay $105. They have lied to me all along. I will never go there again and I will not pay a **** I do not owe. Patient ID ******* ********* Office at ***************

  Business Response

  Date: 06/15/2023

  We have reviewed this account and found that ******** was utilized and subsequently applied all the exam performed on 2/15/2022 to your annual deductible. We were informed by ******** that they were sending your claim to a secondary payer and just recently heard back that the secondary payer does not cover anything applied to your deductible. I am attempting to contact the number on file for you to clarify further. 

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 19874065
  
  I am rejecting this response because:
  Exam charge was $90. I paid $54. Was told when I made the appointment that the exam for glasses would be $60. I have been lied to all along. I can't owe $105 when I already paid $54 for a $60 exam. Will never recommend or visit eye glass world again.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an eye exam 4/22/22 at the ******** location, and on 2/8/23 received a bill for my eye exam. This location is an in network provider and I paid my **-pay at the time and they got insurance auth. then. almost ten months later I received a bill for $75. I have tried reaching out to the this office for an explanation, the **rp office phone number on the bill just rings, and then goes to voicemail which is full for every menu option. I have called the location that I had the exam, they push it off and say they can do nothing, but email the **rp office to **ntact me, and after almost two months, no one has reached out. At this point, I will be filing formal **mplaints to all entities I can find including to the insurance ** regarding this office until I get a response on this.

  Business Response

  Date: 06/15/2023

  We apologize for the tough time you have had in resolving this issue. I have reviewed your account and see that the $75.00 in question was adjusted as a courtesy to you on 4/19/2023. I also show that we never received payment from your insurance carrier. I attempted to contact you at the number provided and have left you a voicemail message.