Business ProfileforCaddipay LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1670 E 8th Ave, Tampa, FL 33605
- BBB File Opened:
- 6/13/2023
- Years in Business:
- 2
- Business Started:
- 8/16/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Todd Wanek
- Mr. Troy Muller
- Mr. Stephen Calkins
- Mr. Ron Wanek
- Contact Information
Principal
- Mr. Todd Wanek
Customer Contact
- Mr. Todd Wanek
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Elizabeth H
07/25/2023
Caddipay LLC Response
08/02/2023
Thank you for contacting Caddipay regarding your concerns. We have escalated your complaint to the loan servicer of your account. According to the loan servicers records, an outbound call was placed to you by one of their agents on July 25, 2023, in response to your unsuccessful payment attempt on July 21, 2023.
Regrettably, during this call, the agent inadvertently used the verbiage typically reserved for inbound calls, potentially leading to confusion about the nature of the conversation. We sincerely apologize for any confusion this may have caused. To prevent such issues in the future, your loan servicer has provided the agent with coaching and additional training on the appropriate protocols for outbound calls.
Additionally, we are pleased to inform you that your loan servicer also confirmed the receipt of the necessary payment, bringing your account current. Based on the current records, we consider this matter closed.
Your patience and understanding during this process are greatly appreciated. At Caddipay, we value our customers and strive to provide the highest level of service. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly at **************.
Thank you for being a valued customer, and we look forward to serving you better in the future.
Best regards,
Caddipay Customer Support Team
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