We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Iink Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    iink company is used when you file a claim with your homeowners' insurance. And you used a public adjuster in *****. The public adjuster got their 10 percent of what Allstate paid on roof claim at ************************************************************************************************************************ which is my home. When I fill out a form online that was on iink website I put one of my other email addresses. Now the iink company is delaying payment. I need this money to get roof replaced. I'm over 70 years old and not computer expert. They have no instructions to fill out forms on their site. The have my bank information which they can deposited the funds. Claim # *********.

    Business Response

    Date: 08/14/2024

    The service ****************** utilized allows his public adjuster to remotely deposit a check from an insurance claim. By doing so, all parties can sign off without having to physically be present at the bank for deposit. In this case, the check was uploaded on July 17th, fully signed off and submitted for deposit the same day. The check was subject to a normal 3 day clearing period to ensure the issuing bank will honor the transaction. During that period of time, it appears ****************** had some technical difficulties with the email used and bank account for electronic transfers. Our support team did speak with him and were able to properly connect his account on July 18. The check cleared fully by July 21, at which time the funds allocated to ****************** were transmitted standard ACH which arrived in 1-2 business days. ****************** received his funds within the normal service window. We apologize that the interface was not clear and caused some confusion. We would like to speak further on how we can improve our system if ****************** would be open to a 15 min call.

Iink Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.