Complaints

This profile includes complaints for Meadow Wood Property Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meadow Wood Property Company

  4014 Gunn Highway Suite 270 Tampa, FL 33618

• 

  Meadow Wood Property Company

  PO Box 273072 Tampa, FL 33688-3072

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************** Apartments in July of 2024. One week after moving in, the **** unit broke down and has not been fixed since. I have an open ticket, as well as pictures of the open ticket confirming the date and time. Temperatures reached 88 degrees Fahrenheit, while dropping below 50 degrees Fahrenheit in winter. Furthermore, on the first of February, my bathtub faucet began leaking hot water, so much so that it grows black mold at an accelerated rate, and drives my utility bill through the roof. No compensation has been offered, and nobody has fixed this issue. The city and department of health have been contacted regarding this matter.

  Business Response

  Date: 03/26/2025

  Thank you for reaching out and allowing us the opportunity to address these concerns. We sincerely apologize for any inconvenience the resident has experienced and appreciate their patience as we work diligently to resolve these issues.

  
  Regarding the **** concerns, our maintenance team has determined that the unit was likely impacted by a lightning strike or significant power surge, which caused extensive damage, including melted control wiring, a damaged transformer, and a faulty fan capacitor. As a result, our team has already taken the following steps:
  - Installed new wiring
  - Replaced the transformer, capacitor, and thermostat
  - Ordered a new control board and installed it

  We understand the importance of a comfortable living environment and provided a temporary window **** unit to ensure cooling was available. Maintenance has also confirmed that during the warmest part of the day, temperatures inside the studio apartment have been around 73 degrees.

  At that time the **** continues to not function properly, so we have offered the resident a transfer to a like unit, but he has declined.

  
  Additionally, we acknowledge the delay in addressing the leaking bathtub issue. The initial work order was submitted on February 1, 2025, and due to staffing challenges, repairs were not completed as quickly as we would have liked. However, on March 4, 2025, our team successfully completed the repair, which included removing and replacing the damaged stem, trim ring, and handle. All plumbing is now fully operational.

  We truly value this resident and remain committed to providing the best possible service.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23016390
  

  While I do appreciate the effort to remedy a non-functioning air conditioning unit after 8 months of constant pestering (amongst other issues of similar severity), I simply cannot be believed to put in the time and effort to move my entire apartment to a unit that has a high likelihood of displaying the same or similar issues, especially if my lease ends in 4 months in July 2025. My central air conditioning unit broke down one week after moving in to my current unit, and I cannot trust that the new unit offered by the complex will not have issues similar to this. Furthermore, the complex now would have the opportunity to charge me double on move-out fees, which is completely and entirely unfair, due to this process not being written up or having a physical contract or lease to sign. It took a month and a half for the complex to fix a leaking hot water tub faucet that caused mold to grow expeditiously, and the compensation that the complex is offering does not compare to the 8 months of on-time rent, utilities, pest control, and other services that I have been diligently paying for. I still haven't received the pest control services that were requested over a month ago, either. I should not have to get the City of ***********, nor the ******************** involved, to fix anything that should be resolved promptly. I have requested $300 off of rent for four months total (which is when my lease ends).
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I handed them a security deposit PRIOR to signing a lease and they kept it and cashed two days later after me backing out. They informed me they would be keeping the deposit even though NO lease was ever signed. I have everything in writing claiming that it would be returned and can provide this if need be.

  Business Response

  Date: 10/02/2024

  The complainant tendered an Application Deposit when she applied for the apartment.  Her application was approved, and she was notified accordingly.  An Application Deposit reserves the apartment home for the applicant and removes it from the availability list for other applicants.

  I've attached the complainants Rental Application with all personal and unrelated information redacted since the complaint is public record.  I refer the complainant and you to page 5 of 8 where I've taken the liberty to highlight #4 of the Terms of Agreement.  It clearly states that "the application deposit is not a security deposit."  It further states that the application deposit "will be retained by us (landlord) as liquidated damages if you (the applicant) fail to sign" the Lease Contract.

  I've also attached page 7 of 8 which displays the applicants (Shana Day) electronic signature acknowledging her agreement to the terms and conditions.  Ms. Day had ample time to review the application and make inquiries regarding the terms and conditions to the leasing staff or her legal counsel before executing it.  Florida statutes do not provide for a recission period as it relates to residential leases.

  Ms. Day forfeited her application deposit as liquidated damages due to her not executing the Lease Contract after her application was approved.

  We appreciate your allowing us to respond to the consumer complaint.  We consider the matter closed.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22359418
  
  I am rejecting this response because:

  Again, a lease was NOT signed. I have attached documentation that confirms my accusations. Understand, when a lease is not signed, the SECURITY deposit (as stated in writing in those screenshots) goes back to that person. 
  

  Therefore, this was deemed as such in writing and the no agreement was ever signed. Only an application approval.

  
  Sincerely,
  
  Shana Day

  Business Response

  Date: 10/03/2024

  My previous response was very clear and included a copy of the Application which was signed by the complainant.  I refer the complainant again to page 5 of 8 where I took the liberty to highlight #4 of the Terms of Agreement.  It clearly states that "the application deposit is not a security deposit."  It further states that the application deposit "will be retained by us (landlord) as liquidated damages if you (the applicant) fail to sign" the Lease Contract.
  I've also attached page 7 of 8 which displays the applicants (Shana Day) electronic signature acknowledging her agreement to the terms and conditions.  Ms. Day had ample time to review the application and make inquiries regarding the terms and conditions to the leasing staff or her legal counsel before executing it.  Florida statutes do not provide for a recission period as it relates to residential leases.
  Ms. Day forfeited her application deposit as liquidated damages due to her not executing the Lease Contract after her application was approved.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22359418
  
  I am rejecting this response because:

  I honestly don’t care what your “clear” response was. Two different things were told to me, both in writing. If you can’t do any better than this by your potential tenants, then honestly, you don’t need to be in business and it clearly shows with your 1.4/5 star rating and a MULTITUDE of other tenants complaining about the same issue. 

  
  Sincerely,
  
  Shana Day

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease for a onebedroom apartment at *************** apartments ended at the end of July 2024. I've been asking to transfer into a studio apartment since June 2024. The property manager ******* ****** told me that there weren't any Studio Apts available at the time, even though I saw 6 vacant studio apartments. ******* told me I would just have to renew my one bedroom apt and then just go through the transferring process. The one bedroom apartment I live in was never completed, constant pest control needs, faulty a/c, unlabeled floor, multiple holes in wall and floor. When I checked the apartment's website for Studio apartments and saw one available. I spoke ******* the next day, sent her my pay stubs on the 5th of September. ******* told me that the apartment would be ready the following week. That week goes by and I don't hear back from her. I went to her office and she tried to tell me someone else applied for the studio a few days ago(after I already requested to transfer) so I was still 1st in line... She then tried to convince me the company isn't excepting transfers now after I told her I was 1st in line with my texts messages to back me up. She then pulls up my pay stub messages and tells me that's her 1st time looking at my message. Then ******* tries to convince me that "I don't qualify for a studio apt."I lived in a Studio apt down the hall since 2009, but there was a fire in a different apt and "Couldn't live in the building anymore". I moved into this One bedroom apt in 2019 because it was the only one available at the time. I didn't actually move in for a month after signing my lease because maintenance was supposed to be finishing the maintenance in it. They never did. I put many maintenance request since 2019. The majority of the maintenance didn't get worked on until July 2024. They could just transfer me into the Studio apt like they said they would, then maintenance this one bedroom apt all they want. There's 4 maintenance orders in right now.

  Business Response

  Date: 10/17/2024

  The Complainant has been advised that the reason she has been denied the transfer to a smaller unit is due to the property owners policy to not allow residents to do so due to the high cost of rehabbing the unit after the move out.
  
  

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22311117
  
  I am rejecting this response because:

  Nothing was new or finished when I originally moved in back in 2019. Management only started fixing it up in June 2024 when I showed them how I was given the apartment.

  The cost for the apartment company to fix it up has NOTHING TO DO WITH ME. Incomplete painted walls, unleveled floors, holes underneath the tiles, dry rotted bedroom window, holes in walls letting pest in... One night I heard the ceiling crack.

  None of that falls on me. I was told I could be transferred once the downstairs Studio apartment was available. I've been packed up and ready to move since June. Each I ask about the transfer, I get a different excuse why I can't transfer ex: "The company stopped transferring people because there's too many people that want to do it."(lease says I can), they say I don't make enough money for a SMALLER apartment, someone applied for the studio (AFTER I did), there aren't any available (there's are AT LEAST 5), etc.

  Maintenance has prepped my apartment for me to transfer out since June, but there's a different excuse everytime just so they can squeeze $300 extra dollars out of me by keeping me in a 1 bedroom apartment...

  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaints have been routinely filed with the office, specifically with your employee ****, beginning on 09/23/22 regarding pest, specifically Termite, infestation in the apartment. Termite infestation means any active termites found in or on a building, its foundation or attached appurtenances, in or on debris. Despite multiple complaints, I have continued to pay my rent. The Wave has assessed the situation to no avail. They have not tried to resolve the situation and have told me this is "normal" for *******. I will gladly provide you with documentation including dates of complaints filed, appointments with the department of health as well as multiple photos of the termites, their f**** and all of the taped termite ****** holes in my ceilings, throughout my apartment. This is disgusting, unsanitary and I have become physically ill due to the nature of the infestation that has not been addressed for a year and a half. I would like to resolve this amicably if possible, however if it is not addressed and resolved within the next two weeks I will be forced to continue perusing legal action.

  Business Response

  Date: 06/04/2024

  The complainant/resident has made and filed numerous similar complaints with the BBB and local code enforcement.  We contacted one of the largest termite treatment company's in the country.  They conducted multiple inspections of the complainant/resident apartment home and the findings of each inspection was that there was no evidence of termite infestation.  We've contacted the termite treatment company upon receipt of this current complaint and they've scheduled to do another inspection.  Code Enforcement visited the apartment home today and stated that they found no evidence of termite infestation.  They also stated that they would return and do another inspection after the termite treatment company returns to do yet another inspection.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with termites since october 2023when i moved into ************************************** apartment ************ i have placed multiple maintenance requests and pest control has came out on multiple occasions. Every occasion it was stated that it was old frass. Frass does not eat at the wood termites do. After trying to explain this to the office on multiple occasions i was shrugged off. It got so bad i had to contact code enforcement. Once code enforcement came out they then treated only the bedroom. The living room was still effected. I had frass everywhere i would breathe it in which is NOT good for my health. This weekend i was gone for 2 days on a trip with my spouse i came back to my home to see termites on/in my furniture. Wings every where , in the window seal on the floor on my bed, in my clothes. I had to throw out most of my items and they ate at my furniture. After dealing with this situation for over 6 months i am extremely frustrated and tired. I went to the office today & told that pest control will be out NEXT thursday, 9 days away. I have pictures i have photos i have videos i have a vaccum (i bought only for termites) with the actual bodys of termites and wings and frass in it ! I was told that doesnt matter. I am willing to go to the news and get lawyers involved! I want to refrain from that and just dissolve the lease. Under florida statue chapter 83 Part 2 , it is the landlords responsibility to comply with the requirements of applicable building , housing or health codes. The landlord is also responsible for exterminating, WOOD-DESTROYING ORGANISMS, . Nothing has been done except one treatment AFTER code enforcement came. I had to go to the extreme to get assistance. I want to disolve/terminate this lease due to non-compliance. I have been very patient and have messages , email , photos , videos and also the actual termite droppings along with actual termites and their wings. I can not continue to live under these conditions and i refuse to.

  Business Response

  Date: 06/04/2024

  We contacted one of the largest termite treatment company's in the country. They conducted multiple inspections of the complainant/resident apartment home and the findings of each inspection was that there was no evidence of termite infestation.  Given the negative results of the inspection and conversations with the complainant/resident, it was our belief that the complainant/resident filed a dispute with the BBB reporting false information because the complainant/resident simply wanted to terminate the lease without paying the lease termination fee required in the lease.  Not wanting to have someone in an apartment home who would make up false claims to BBB just because they wanted to get out of their lease, we contacted the complainant/resident and offered to reduce the termination fee by 50% and reduce that amount by their security deposit IF they vacated the apartment home within 3 days, left it clean and undamaged (except for normal wear and tear), and paid the reduced termination fee.  The complainant/resident complied with the agreed resolution, vacated the apartment home on the agreed date and paid the agreed amount of the reduced termination fee.  We consider the matter closed.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am severely disappointed with the service I have been receiving as a tenant under meadow wood property management. I am sure I can speak for many other tenants as well but nobody understands their resources therefore, will not speak up. There are maintenance requests that are taking months and months to complete, then the job ends up only being half completed. My AC has been out for over a month. Nobody answers the phone either and everything is falling apart. Roaches, rats and other bugs run rampant in this complex. Sharp paint chips are everywhere and has cause my daughter to bleed before, the backyard and parking lot is littered, stair balcony is loose and broken, broken metal fences cause a public safety hazard, multiple units have a mold problem, my closet is falling off the wall, my faucets are chipping leaving metal pieces to fall all over, if I walk too hard on the floor my electricity goes out, my paint is chipping all over the house, theres a termite problem, my bath tub pain chips cut and scratch my kids, I have holes in my wall, my windows have no screens and every piece of metal including doors, windows, bath tub & sink faucets are rusted and stained and have holes. This is how I moved into the apartment, I been here since end of January. I have worked so very hard to move my kids into our own apartment, I was so excited. Just for it to be a living nightmareThe lack of communication and urgency to fix maintenance issues is concerning and a safety hazard. It takes weeks or months to even get someone to look at it then they leave without the job being done, will come back weeks later just to half do the job then have tenants waiting even more weeks to finish it. Its impossible to get anything properly completed in a timely manner if they even show up at all. *** sent countless emails, had countless phone calls & submitted countless work orders all to be ignored or pushed out. This place needs a thorough inspection and to be fixed up immediately.

  Business Response

  Date: 04/05/2024

  I'm concerned that the complainant is disappointed with the service.  We always go above and beyond to exceed our residents' expectations.  I will not respond to the complainants' comment that she can "speak for many other tenants".  The apartment community has an excellent user free website on which residents can pay rent, send an email to the manager or report a service request.  Maintenance requests are handled in a timely manner with the only delays being our ability to get required parts, after hours non-emergency calls and residents requesting to be at home when the repair is done but not being present.  Our rental office has an answering service which gets accessed automatically if the office is closed or the staff is on property.  The answering service allows the residents as much time as needed to leave a message, describe their maintenance request and leave their name and a contact number.

  The complainant has identified the following areas of concern:

  1. The A/C has been out for over a month.  A review of the attached Work Order Log reflects that all A/C service requests were completely resolved in a timely matter with the only delay being our waiting on parts from our suppliers.  The complainant sent an email (instead of using the website to place a service request which would have resulted in an immediate response) after business hours on March 31st stating that her A/C wasn't working.  Our maintenance staff had visited her apartment home multiple time that week and found the A/C working properly.  When our maintenance supervisor visited the apartment home early on April 1st, he found the A/C working properly.  The thermostat appeared broken and when the maintenance supervisor asked the complainant what happened to the thermostat, she responded that, "she was mad at the A/C and intentionally hit and broke the thermostat" which caused the A/C to not work properly.  Our maintenance supervisor replaced the thermostat and the A/C was working well when he left.  I should emphasize that the temperature in the apartment home was 73 degrees when the maintenance supervisor arrived.

  2. Nobody answers the phone.  As previously mentioned, our rental office has an answering service which gets accessed automatically if the office is closed or the staff is on property.  The answering service allows the residents as much time as needed to leave a message, describe their maintenance request and leave their name and a contact number.

  3. Everything is falling apart.  Our inspection of the apartment home found everything working as designed/intended.

  4. Roaches, rats and other bugs run rampant in the community.  We have a licensed pest control company treat the apartments and grounds on a weekly basis.  If a resident is experiencing a pest control problem in between regular visits, our staff contacts the pest control company for a treatment ASAP.  I can, without doubt, state that roaches, rats and other bugs don't run rampant in the community.  We can provide a copy of the pest control log if requested.

  5. Sharp paint chips are everywhere which has caused her daughter to bleed.  Our maintenance team found the stainless steel around one of the bathroom sink faucets to be cracked and it was replaced the same day.

  6.  The yard and parking lot is littered.  Our maintenance team "picks up" the property/grounds every morning and sporadically during the day if they observe trash on the ground.  Unfortunately, we have some residents who place their trash next to the dumpster (instead of in it) as well as other residents who discard trash (drinks, bottles, candy wrappers, etc.) on the property instead of disposing of it properly.

  7.  The stair balcony is loose and broken.  Any reported broken stairwell landings and railings are repaired as soon as they are found or reported.

  8.  The property border metal fences are a public safety hazard.  The exterior broken fence actually belongs to the neighboring property and is on their side of the property line.  We have reported it to them and even offered to repair it ourselves if given permission to do so.

  9.  We are unaware of mold problems in any units.  If the complainant has any in her apartment home, she should send a service request via the website and show the maintenance staff where it is when they arrive.  The reported mold the complainant showed our maintenance team was actually dirty grout that the complainant didn't clean.  Mold, if present, is treated as per government standards.  If the complainant knows of mold in her neighbors' apartments homes, she should advise them to send in a service request.

  10. The closet in her apartment home is falling off the wall.  When our maintenance team visited the complainants' apartment home, they found 1 of the closet door guide wheels out of the track and repaired it.   There were no closets falling off the walls.

  11.  The faucets in her apartment home are chipping and leaving metal pieces to fall all over.  This is addressed in item #5 above.

  12. Her electricity goes out if she walks too hard on the floor.  When our maintenance team visited the complainants' apartment home, they and the complainant were unable to duplicate the situation.

  13. The paint in her apartment home is chipping.  Our maintenance team found the only paint chipping to be in the bathtub.  See item #** below.

  14. Theres a termite problem.  The property has a termite bond with a licensed termite treatment company who visits and treats the property annually.  They revisit the property and do spot treatments as needed.

  **. The bathtub in her apartment home has chipped paint and cuts/scratches her children.  The complainants' bathtub was resurfaced and wall tiles repaired/regrouted.

  16. She has holes in her apartment walls.  The maintenance team found 1 hole in the wall that was located about 6.5 feet above the floor.  It was clear that someone had intentionally punched and damaged the wall.  The intentional damage to the wall was repaired.

  17. The windows in her apartment home don't have screens. The maintenance team found 1 screen that had been pushed out from the inside.  They replaced it that same day.

  The rest of her complaints are repeats of those she previously identified.  

  The complainants' comments about her emails and calls being ignored are inaccurate.

  We are happy to address any accurate service requests in a timely manner.  We are also happy to provide BBB with pictures taken in the complainants' apartment home.

  Thank you for the opportunity to respond.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21471839
  
  I am rejecting this response because:

  The place may be up to par with inspectors but clearly it is minimal living. Everything sounds great when you type out a professional response but we all know this place is below any normal persons standards. I have called corporate multiple times with no answer. I only got answered after I contacted BBB. Below is my responses to each numbered item: 
  1.false. This issue was with the ** in February , when **** took over 30 days to fix it! This complaint was not the recent issue w thermostat & second, the thermostat was broken AFTER the ac stopped working the second time. Please do not write the BBB with false information or we can have a meeting with both maintenance men & ** tech and have them tell you what I really said. I bumped the thermostat to try and get it to respond. Again, the ac was broke before I touched the thermostat. Third, I put in multiple maintenance requests for the **. Would you like to see the picture proof I have? It was not just an email. It was several emails and several maintenance requests. 
  2. Im not even going to make this a huge issue because eventually ***** will get back to me. She is lovely. 
  3.Its called minimal living so thats understandable. Although the standards of living are extremely low, the only interest this company has showed in fixing stuff was after I contacted the BBB. But I do appreciate the fast acting on your part since then! 
  4.Pest control entered my apartment and left me some stuff to use. Which has been working great, no complaints. My best guess is the week the neighbors moved out, they came into my apartment so that is understandable but its under control. 
  5.Thank you for replacing but I moved in to it cracked, that was unacceptable. I put in that request either late January or earlier February and it just got replaced in March after I contacted BBB.
  6. I have a picture of a needle that was in the backyard over the weekend. As well as other trash and scraps that are constantly outside. Not to mention when I first moved in there was a knife on the stairs. I understand you cant pick up trash 25/8 but maybe enforcing stronger littering rules for the community. Theres constantly trash even after picking up..
  9.False. I showed maintenance, code enforcement& the property manager the mold spot on the master bedroom ac vent and since mold testing cost money , it was never tested. Code said it could be mildew but to just watch to see if it gets worse. It was not dirty grout on the floor. I never showed anyone who entered dirty grout 
  10.False. I did show maintenance and Sarai the closet thats on its last leg in the small bedroom, maintenance offered to re seal it if it gets worse. I told him no biggie at the moment since I know he is extremely busy with bigger issues.
  16. False because I actually showed maintenance that hole when I moved in and they came to fix something else, I did not make a report and I definitely did not punch a hole in the wall just to complain about it. That is quite offensive to say the least. I live here with my 2 small children. I informed maintenance verbally but told them not to worry about it as there were bigger issues to deal with first. 
  17 . The window had no screen when I moved in. 
  I see a bit of the information you are getting from maintenance and/or property management is incorrect and was reported to you inaccurately. If you would like to speak you can call me. But I do have proof for the claims I make. The things that were fixed the same day as you say, were only fixed AFTER the BBB has been contacted but Im very pleased with the timeliness as of now. I do understand it was wrong of me to say I can speak for a lot of tenants but its true. Why does everyone gather around outside and talk about how long it takes to get anything fixed and how much they hate this place? I hate to throw anyone under the bus but even people who work here have agreed with me that this is very minimal living standards/conditions. I get that you are in no place to actually admit that, but Im sure you know that as well. Its all good on my end now though because I prefer not to go back and forth with a business who clearly can not admit any wrong doing and will go to any extent, even lying, to make them look right or refuses to see any wrong doing on their end. I am not the bad guy here. So I will just finish out my lease and go elsewhere. All I wanted was the company to have some accountability and apologize . Maybe even have some understanding as to what I went through but it seems as though they are only worried about being right and pointing fingers at me, trying to blame me so they dont look bad, trying to say things were my fault. Even going as far as insinuating that I did things on purpose to the apartment. If that was the case, why would I reach out to the BBB? So with that, we can close this case out after they read my message. Thank you for replying. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment 8/1/23. And I have had problems with maintenance from the very first day. My apartment complex half work on things. How ever the most recent problem has been mold build up in my closet. My hot water heater is inside the closet and it builds up moisture inside. Causing it to smell really bad. And mold build up on my belongings. Clothes, shoes hats. Etc. I have written at least 5 maintenance requests. Called the rent office even went Inside a few times. All they did to fix the situation was use bleach and spray paint over the affected areas. Which all it does is resurface. I mentioned that to them and they told me to keep my air on audio and leave my closet door open. I dont think I should be living with restrictions somewhere that I have paid over $9,000 (concurrently) on time. I have asked if they couldnt fix the problem, would it be possible to move units. And they responded with put in more work orders and theyll have maintenance take pictures Telling me basically, they dont know if that would be possible. I have pictures and receipts, dates and times where *** tried to handle the situation peacefully. But they are taking advantage of me and the situation. I dont want to get sick or my visitors in my home to be sick because of black mold. That will open up more windows of medical bills or even death.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting at one of Meadow Wood properties in April of 2023. Since then I have had about 10 service requests only which three have been filled. The apartment is self is completely uninhabitable, leaking water in many different places, the entry doors are not secure, and there is no emergency maintenance line. Last month my breaker caught on fire and short-circuited due to the switches being drilled down so that the breaker could not trip if it ever were to malfunction. This caused a fire ant, my Power to be turned off for over 24 hours. This happened in the evening and when I attempted to call for emergency maintenance, the car was routed to a maintenance man that no longer works for the company. *** mentioned this to the property manager at least three or four times with no changes. my back entry door was completely broken by a maintenance man for over three months, causing the home to be unsecure. I am seeking legal services and would ultimately like to break my lease without any fees or penalties.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple attempts since May 2023 after move out from ************ to obtain security deposits totaling $940. Have spoken with staff several times without resolve. They state check has been mailed but it has never arrived. At this time I dont know if the aforementioned is true. I was told it was mailed but staff left off apartment letter, check returned to their office. No contact with status of deposit is made unless I call them. This is not fair. I have spoken with ******** in the leasing office and have left messages with corporate. As of today, I have not received my deposit check. If the tables were turned and my rent was not paid, I would be evicted. Please assist me with obtaining my deposit. Thank you for your assistance.

  Business Response

  Date: 08/17/2023

  The former resident moved from the apartment home without giving us the apartment number at their new residence so the security deposit refund check was returned by the ******** as undeliverable.  We immediately contacted the former resident who gave us their new apartment number and the check was mailed.  We requested a tracking number on the envelope and we just confirmed that the former resident received the check today (8/17/23).  The refund would not have taken so long had the former resident provided their FULL address when they vacated.  We consider the matter closed.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my official complaint of price gouging by L/A at ************* Apt 1. Website and phone quote on 1/1 $995 2. Phone in was told $1015 3. Walk in was told it would be $200 more due to complete upgrade and larger size 4. On day I came to sign the lease I was told rent was $1400 (Actual Lease says $1310) 5. ***** was signed on 2/7/23 on 3/1/23 the rent was increased an additional $60 more for pest control (I dont think this is legal to change or modify a lease after signing) plus pest control is supposed to be included according to lease terms. 6. I was told by L/A the move in deposit was $599 after cutting a bank check for this amount she called me on the phone and told me that rent special had ended the previous month and I now needed to bring a check for $799. The website still shows these amounts. ( my lease says there is a $500 security deposit)7. My move in date was 2/7/23 so I asked about a prorated rent. L/A reply We dont do that however my lease shows a prorated rent for the first month I am a senior citizen on fixed income who moved from out of state and feel like the L/A took advantage of me. She used my lack of experience in ******* rental properties and any information I gave her against me to ***** me, . and the fact I had a relative drive me over an hour away to help me come see the apartment, so I needed to make a decision. Rent gouging should be illegal and must be reported so that it can be stopped. Im reporting this so that no one else has to go through what I am currently going through. @AL I will upload pictures to show how AL L/A changed the $ on my lease numerous times until it doesnt match the written lease. This is an illegal lease. I have already been paying $90 more than the actual lease so I need my rent corrected ASAP. Also ck that my lease can be broken w 60 day notice this was vip to me@signing MW stop your Leasing agents at AL from illegally gouging their tenants. . adding endless fees and excuses to fine them.