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Business Profile

Property Management

Richman Property Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Richman Property Services, Inc. has 117 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lady in the front office is still not at work during business hours for the second day in a row at brandywine apartments, do yall pay her to do nothing? someone should be in the office during hours of operation because whats the point of having hours posted & you dont work those hours.

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The leasing lady is horrible at her job & is never able to do her appropriate job, she needs to stop taking out the visitors in the apartments & actually do her job in the office, she needs to be in the office when the time says theyre open, they have been open since 10 & shes not in the office like always im confused does she work from home or in the office & if she works in the office she needs to be there at hours of operation theres no no excuse

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6 a fire occurred in the apartment right above my apartment 302 . Causing extreme water damage in my apartment . Leaving my carpet ,my childrens bed and , couch soaking wet, I have contacted the office numerous times about moving me to a different unit. They had us in the apartment damage apartment for a month .myself and my two children that are under three. Became ill and had to go to the doctor for respiratory problems. Before moving me to a temporary unit , she told me it is only temporary and the unit did not have water when we moved it has been three months now, and I still do not have a permanent apartment yet. They are demanding I still continue to pay the full amount in rent which I have.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We physically vacated the apartment unit we rented from Richman Property Services, Inc. on 1/19/23 due to uninhabitability because of second hand smoke in our unit, which Richman Property was not able to resolve. In our email to Richman Property on 1/19, we wrote, "Because of the short notice we received about Management's inability to resolve this health and safety issue within the coming months, we are struggling to find viable housing options and sufficient child care so that we are able to pack the apartment. We do require some time to pack, find a moving company and relocate to a new location, which is why we will be removing our belongings no later than February 28th." On 1/27/23, we received an email from Richman Property stating, and I quote: ""We will be releasing you from your lease effective 1/31/23 without any penalty." However, we still have not received the full amount of our security deposit back, but instead received a check for only $119.03.Under ************** law, Richmond Property had 14 days to return our security deposit from the time we vacated, less any specifically itemized deductions. To be clear, no itemized deductions from our security deposit have been communicated, and at the time we vacated, the staff member who performed the walk-through noted no issues with the unit.In addition, we notified management on 2/1/23 that we were vacating our unit on 2/25/23, which we did. We received verbal confirmation from a staff member that management would be able to accept our keys on 2/25 and on the day of 2/25, a member of management verbally stated that he would be able to accept our keys. However, when I attempted to leave the keys that afternoon, the staff member refused accept them because he was not appropriately trained to conduct the walk through. At a minimum, we should not be charged for the three days (2/26-28) in which we had vacated the apartment but management refused to accept our keys due to error on the part of management.

    • Initial Complaint

      Date:06/02/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment today, paid the application fee and deposit, then was immediately denied tenancy, upon submission, due to bankruptcy 3 years ago. Allegedly, I will be refunded the deposit money, but I will not be refunded the application fee. Yes, that caveat was disclosed but the criteria for renting were not disclosed anywhere on the application, website, or by the rental agents. This is outrageous. My credit score is in the 700s, I have no debt, make a good income, and have had no problems renting from my two previous apartment complexes. I offered to pay an extra security deposit but was told by the apartment manager that the screening company (*********) makes the decision, not the apartment manager or company. Then, I was given the phone number of *********, which had a telephone system that referred me to their website to dispute their credit report, then hung up on me.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being a resident in your property I am forced to use moonbeam services. They're extremely low quality and the customer service is non existent by them and the front office. I kindly asked if we could have the option of at least choosing another internet provider as that's all I want. I work from home and loose income too frequently due to this. We should be able to choose if we want to use moonbeam service or if we want another internet provider that is all I am asking. Every resident I have spoken to every one in my building has the same issues and they never are resolved.

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 27, 2023 i put in a maintenance request because my hot water stopped working. I remember Richman property sent on an email with *********************** for non emergency and emergency request so i contacted them. *********************** came and they replaced 2 different parts because they were of no use to the water heater. On May 8, 2023 I received a notice on my door stating that I am being charged $297.00. I contacted the main office to find out what those charges were for seeing as though i had already paid my rent. I was then informed that that was a bill for the *********************** coming to fixing of my hot water heater at ******** springs apartments. They are false representing these charges as damages because I contacted the sub contracted locksmith company (***********************) who was provided via email by Richman property services for all emergency and non emergency maintenance request. According to my lease hot water is the responsibility of the property and not they tenant. I asked for a receipt stating what i was being charged for and they property manager denied my request and told me to contact All weather who in returned told me to contact the property manager because ******** springs apartments were the one billed. By law I am entitled to a receipt for any damages or expenses that I am being charge. This form does not state that All Weather is to be contacted solely for lock changes. This form does to state that any expenses outside of locks being change will be at the leisure oof the tenant. Richman property services does not answer there corporate phone nor do they return phone calls.

    • Initial Complaint

      Date:05/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2022 my elderly parents went into a signed agreement with *********************** Apartments in ***********, ******** to be moved by September 2022 to a renovated 2 bedroom handicapped accessible apartment by November 2022. The nature of this dispute was that it still hasn't happened as of May 2023 due to poor communication from the property staff. Requested the amount of $3,518 ($1759 monthly rent) for the month outside of the ***** day agreement of September- November for the month of December rent to be reimbursed and the May 2023 rent to be reimbursed. At, this time the issue has not been resolved.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease was up 10/4. I received no letters or formal statements regarding my security deposit in line with statute *****. November 8th, *********************** sent me an email screenshot telling me $200.88 was due IMMEDIATELY. I sent a check, it never got there. I asked if there was different ways to pay. After numerous attempts to get a response, ***** finally let me know a personal check was acceptable on 1/4/2033. A check was dropped off to ******************************* on 1/5/2023. On 1/11, I reached out in confirmation. ***** cashed the check THAT DAY. After cashing, he told me it was sold to a collections agency. I told ************ need it removed as its paid. He said it wont be removed. I asked for his managers and legals number. He never answered. Today, 3/16, a $200 balance showed up on my report from them. This is fraud. I cannot get a hold of anyone.

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed several work orders to have mold removed from my apartment as well as have my refrigerator replaced. I was told I would have a new refrigerator today. 2/23/23. I came home from work to the same old smelly refrigerator. I have lost all of my food. The office staff does not respond in a timely manner. Sometimes they respond days later. I am a cardiac patient and this has been very stressful on me.

    Richman Property Services, Inc. is NOT a BBB Accredited Business.

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