Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear all, Hope you all are doing well. I am filling for a complaint towards the Linx appartments and corporate ********* .I was a tenant at the Linx appartments at address ******************************************* My lease ended on Jan 31 2025, which I gave a notice early December that I'll be vacating and not renewing my lease since I'll be traveling abroad for a few months. On January 5th I traveled and handed over the keys ,my due balance for the January bill was 2029$ I paid 1329$ and informed the office (The manager *****) to take my deposite of 700$ since I cant collect it and what ever cleaning or balance is left I will pay online. She told me that the appartment was left dirty and the deposite will go towards it ( I informed her that according to the contract the 2/2 appartment cleaning fee is 125$ and I can send a professional team for even less 80$ so let me know , so she made up another way to take my deposite and extra, she said that since I left early with no notice I will be charged an extra 1825$ due to insufficient vacating notice. At this point I think she is just being sour, ***** and unprofessional.I have the emails I sent for the vacating notice and not renewing my lease. And the paid month of January. So I should be able to leave at any day of January since its a free country and my month is covered! She wouldnt reply to my emails and would just send the statement notice.I contacted corporate ********* for assistance and was faced with the same reply with not even a way to try and resolve it ! I would like you to assist in resolving this issue please as soon as possible.Note that I can forward you all emails exchanged with the manager and corporate office, and I have attached the final bill here for review.Thank you, Aza ***** ************

  Business Response

  Date: 03/25/2025

  Dear BBB

  Ms. ***** is disputing the $1825 fee. This is a charge for improper notice. I have attached the notice to vacate form (***) signed by Ms. *** stating, she would be vacating on 1/31/2025. Per her lease agreement, she is required to give a full 60day notice. At no point did she say she was leaving early and not paying her full months' rent. She paid a portion of rent on the 3rd and her keys were found in the drop box on the morning of the 5th. I called her and explained this is not what was agreed per your signed ***, and security deposit are not meant for past due rent it must first be applied towards damages. She assumed there were not going to be any charges. There is a standard cleaning fee of $125. That is agreed at move in. However, Ms..***'s apartment had permanent marker drawings on the wall, food stuck to cabinet doors and baseboards, broken blinds not to mentioned her final water bill was never paid. So, her deposit was absorbed by these charges. When Ms. *** vacated early and her final month not paid in full, she voided her agreement, and the improper notice fee was applied. I hope this information has helped. Please let me know if you need anything further. There are several photos that could not be uploaded due to space. Thank you 

   

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23110450
  
  I am rejecting this response because:
  

  As informed the cleaning fees are there for a reason, I completely approve of that, saying again since you have that service available I will pay for it instead of hiring from outside.. 

  Regarding the early move out I have a lease ending on the 31st , if that deposite was applied the month would have been covered per the email attached, I was traveling and couldn't cash that cheque and I would have definitely paid my utility bill like I informed the manager ***** since its easier to pay the balance online including the extra cleaning fees , but hitting me with a penalty is ridiculous and unprofessional.

  Why didnt ***** informe me on the email that its not allowed to pay the balance using the deposite? Isn't the deposite held for such reasons?

  I have showed good faith and a returning tenant from past years with a great history and no past problems, this is just dragging for no reason and a waste of time, I refuse to take the late notice fees as it is unfair.

  Please remove the 1825$ so we can move forward after I pay my utility balance and close this issue.

  
  Sincerely,
  
  Aza *****

  Business Response

  Date: 04/07/2025

  Hello,

  We have provided the signed document that Aza ***** agreed to move out January 31st, 2025. At no time did she indicate she was moving out early or not pay her entire months' rent and just assume her security deposit (that is held for damages) would cover her rent. It is in her lease that she must obtain prior written approval to change her move out date. She did not. The standard cleaning fee of $125 is a standard charge at move out, and that is agreed upon and told at move in. As you can see from the photos provided her apartment had additional cleaning and damages that needed to be charge as well as insufficient notice, because she left 4 weeks before her agreed notice.  This is clearly a violation of all her signed agreements and said insufficient notice fee must be paid.  Thank you 

   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex sent me a renewal notice raising the rent to **** base pay. All advertised rates show the base for the unit is **** with 100 off for a year. That is almost a 400 dollar difference. I write asking about this discrepancy and they said thats for new people only. They said the renewal rates are whatever we say they are. If your advertising a base rate of **** then honor it. My base minimum should be ****

  Business Response

  Date: 01/03/2023

  Hello to who it may concern,

  The property manager did explain to the resident that our rates are based on the market rate at the time.  We have a current special and yes that only applies to new move in's, which anyone moving in during this special will receive. The renewal amount is correct **************** we provide you with many months notice in order for you to make an informed decesion. We ask you to also do comparison shopping and you will see that your renewal rate is complriable to other apartments in your area. As was explained the reason that your rent increased significantly was because yours was subtanially below the market rate.

  We would love for you to stay with us, but I ask you to please make sure to let your property manager your intentions and follow the due dates of your renewal, because if you miss the deadline your rent will go up to ******* rate plus $100.00 more for month to month.

  If you have any furter questions please contact us at ****************************

  Sincerely,

  ****

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18617933
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a lease application to River View Apartments ***** on 08/03/2022 for 3 bedroom apartment. At the time of application, there were 4 units available ( have a screenshot) but TRL group deducted the money from my account on 08/04/2022 but they did not take any action until 08/11/2022. They did credit and background check which is excellent also they asked to link my account but denied the application falsely stating unverified income. I later contacted property manager ******* and ********* corporate office to correct the problem as it's illegal but they started misbehaving stating that I have forged the document without any base. This is completely inhuman and illegal to take the money and deny the application. They took 3 weeks to process the rental application which is also a violation of terms and conditions. This company should not be allowed to do such illegal activity and data theft.I have a credit score of 808 out of 850 with no negative/adverse background and pay 10 times of monthly rent amount still I am being denied!! wow *********!!!

  Business Response

  Date: 08/24/2022

  To the BBB:
  
  **************, has to complete an application, background check as do all of our prospects, the property staff asked for an employment verification which again is asked of every prospect and he was unable to produce verification that could be substantiated.
  
  ************** spoke on the phone as well as went to the office and could not provide what was needed to complete the verifications needed to complete the application process.
  
  We do not refund application fee's and that can be found in many different places throughout the application process.
  
  
  
  

  Customer Answer

  Date: 08/25/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello, Could you please let me know a single document you requested that I was not able to produce?
  
  All documents are in your inbox. Please let me know if you still need any further formation. You have a discriminatory policy hence you will learn the lesson.
  
  Your property manager was telling me that you're not the vice president in Citi because ****** doesn't say that :-) Can anybody answer such questions?
  
  email communication is a legal document and luckily all communication has been done thru email ..so good luck
  
  
  
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. I want to file a complaint against the *** group real estate management and investment. I have leased a apartment from them on June 24, and during the week of August 1 through the seventh while I was out of the country I was notified by my kids father who was looking after my dog in my apartment that the roof in my room had fell. Once I came back from my travels which was August 8 the bedroom that I use for my daughters and myself was locked I didn't have any access to it. The next morning I went to the leasing office I express my frustration and my fear that if I was home at that time with my children the roof would have felt on us hurting us or possibly killing us, the listing office explained that someone will come out to fix the roof, and they gave me the number to the corporate office I'm thinking where I can call and also complaint and possibly get some sort of reimbursement maybe a month or two of rent free for the inconvenience and the stress and suffering . I called three times and left voice messages and my call was never returned, no one from the *** group or leasing office has called to express the apology or provide some sort of resolution to why it happened or compensation for the bunkbed that was covered in dust and debris. In reality apology or sympathy for what happened would've been enough but now I'm seeking compensation for the pain and suffering that they caused me because the thought of knowing that I could've been hurt my kids could've been hurt really traumatized me I have pictures and videos to show the condition of the room the time the ceiling fell.

  Business Response

  Date: 09/14/2022

  To whom it may concern,

  After receiving word that of the ceiling being caved in by complainant's child's ******* *********** the Property Manager and the Maintenance Supervisor assessed the damage and closed off the area to then contact ***************  ***** the Leasing Consult apprised the resident of what was going to be the process of getting the ceiling repaired and the area cleaned up.  In less then 24 hours crews began the repair, the resident came home to the ceiling repaired and painted, the cleaners as well as property staff did clean up.

  The resident is asking for a concession for as she asked the property staff "what if, they would have been there" as the resident said she was out of country and no one was there. We are so glad no one was home and our staff acted quickly to make sure she came home to an apartment in the same condition she left.

  The resident asked for a concession for damage to her air mattress and that has to be done through her rental insurance we can provide her with her photos that we took of the damage if the resident would like, if that helps with her claim.

  This has been resolved.

  Thank you.