ComplaintsforWrightDavis Property Management

• Initial Complaint

  02/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid 1300 for deposit/ 1300 for first month rent. I was given a key to the mailbox for my unit. The key doesnt work and Ive been back and forth with the property management company and the H.o.a for the last 3 weeks trying to get my mail because I have important papers and documents Im trying to access. I was told by the property management that I would need to figure out how to get the key or correct location of the mailbox. They have been no help. I feel as though if I paid for everything to move into the unit. That before I moved into the unit. The keys were checked to make sure everything works. Ive been given the run around and its been almost 4 weeks and I have yet to access my mail. The property manager keeps telling me I need to figure it out on my own cause there is nothing they can do

  

  Business response

  02/23/2024

  Good afternoon ***,
  

  We acknowledge receipt of your complaint regarding the difficulty accessing your mail. We empathize with your frustration and want to assure you that resolving this issue is a priority for us. ***** has been actively engaged in finding a solution and has outlined several steps to assist you.

  Attached, please find a copy of the email ***** sent containing instructions on how to obtain a key for access.
  

  In this email she advised "Also, as we discussed yesterday morning, I have tried reaching out to **** and the *** at your community to try and get the mailbox key situation resolved for you. I realize its an inconvenience for you to go to the post office in person with your busy work schedule. The homeowner is aware of the inconvenience this has caused and is willing to reimburse you for a new mailbox key. If you have already gone to the post office, please kindly send over the receipt and we can issue the reimbursement. "

  Should you require further clarification or assistance, please do not hesitate to reach out.
  Thank you for your patience and understanding.

  Office Manager - ***************************** ************

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I leased an apartment from *********************** Property management in 2023. Upon taking possession of the property I completed an inspection and isolated a faulty *** in the attic air handler. They stated the air conditioner is working normally and closed the maintenance request without resolution. I then asked them to have a second vendor inspect the unit and they stated the *** in the air handler is not functional. I offered to pay for the repairs out of my own pocket despite the lease stating they are responsible and them stating they wish to be responsible for it. Instead of executing the recommended repairs advised by the second vendor, they instead had the first vendor that failed to locate and identify the issue come again and again they failed to identify the problem and again *********************** closed the maintenance request without resolution. I informed them I could repair the unit myself which involves getting an EPA 608 certification and brazing new fittings on the air handler in the attic. This apparently satisfied them despite the fact the lease clearly states any repairs must be approved by them first and brazing new fittings onto an air handler is both dangerous and risks releasing refrigerant into the atmosphere. The previous tenant also submitted the same maintenance request to them which they also ignored.

  Customer response

  08/07/2023

   
  Better Business Bureau:
  
  I believe I have gotten this complaint with *********************** resolved. I spent about 30 minutes at their office this morning and they were able to escalate this month long issue to an individual at the company that is taking steps to get things resolved for me.
  
  Let me know if you need anything from me, thank you! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into ***** n 61st st on 09/02/2022. The home was newly remodeled and clearly needed more work. There were countless health issues and problems with the home. The previous tenants destroyed the home and the property managers took advantage of the fact that I was moving from out of town. 1. The master bathroom shower was completely inoperable due to water and plumbing damage. Property management claimed not to know about this. An insurance claim was filed in October 2022. I believe I was swindled into signing the lease so the home owner did not miss rent while renovating his home. 2. The home was remodeled in top of mold. Within months, mold began eating through the walls, ceilings, vents, and windows as if it had already been there. My family had been getting sick and had no idea where it www from. Mold professionals eventually came to do a report and deemed the home uninhabitable. WrightDavis and the home owner declined to share the mold report with me and my primary care professional. This is absurd.3. As a result of the mold, I was promised a $1,400 expense reimbursement in January 2023 for a 14-day hotel stay in order to give me time to find a new place to live. I provided a receipt for the expense on 1/23/23. I moved out on 01/31/23 and provided the keys to WrightDavis on 02/01/23. The money was never refunded. I was informed on 02/17/2022 that the home owner has declined to reimburse the expense. WrightDavis also declined to reimburse. Instead, they sent me the home owners contact information and said they are parting ways. Still, I have not received the money. 4. The heating system did not work. My family froze over the Christmas holiday. It took weeks for someone to come out and when they finally did, no repairs were made. I was informed that the home owner would only use the warranty company so he could save money. Much more.. See photos for proof!

  

  Business response

  02/21/2023

  Good afternoon ********,
  Your complaint is for a property that WrightDavis Property Management no longer manages.  This is in part due to you threatening members of our staff and the failure of the landlord to honor a promise. While, I understand you are frustrated because the owner of the property failed to pay the hotel per diem as promised, this decision was not made by WrightDavis.   Very rarely do we find it necessary to part ways with an owner or tenant, but due to the circumstance I felt it best for all parties.   

  Customer response

  02/21/2023

   
  Complaint: 19426799
  
  I am rejecting this response because:
  

  I was given a written commitment from WrightDavis that should be honored. See attached screenshots for proof. 
  
  I was led to believe that the money would be refunded until I vacated the premises. Once gone, property management notified me that the home owner decided to change his mind. This is unethical to say the least. See attached photos of each time the Airbnb expense was mentioned.
  

  I was scammed by WrightDavis and have the proof to show it. 

  Sincerely,
  *****************************

  

  Business response

  02/27/2023

  Good afternoon ********, I understand you are unhappy the landlord failed to provide the reimbursement. WrightDavis no longer manages this property; partly due to the landlords failure to pay as promised. Contrary to your complaint, WrightDavis has been very clear that the source of the funds was to come from the Landlord; not WrightDavis. Please read the first attachment you posted which is an email from WrightDavis to you: As for the prorate, the homeowner is providing you with a $1400.00 expense in a hotel. The credit was to be paid by the homeowner, not WrightDavis. I understand you are upset,but WrightDavis cannot provide funds we did not receive from a party who failed to pay as promised.   

  Customer response

  02/27/2023

   
  Complaint: 19426799
  
  I am rejecting this response because:

  The very premise of your response is false. Please see attached photos for proof. The arbitrator will clearly see what happened here. 

  I visited the office to return my keys and check on the status of the Airbnb reimbursement. I was hesitant to return the keys before I received the reimbursement but was assured by ************************* that the money would be released. I was never told or led to believe that the owners changing their mind was a possibility. WrightDavis waited until I moved out of the property to inform me that the owners reneged on our agreement. Again, see attached photos for proof. I have an entire zip folders of proof but am only limited to 5 pictures in this response. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We rented a home through WrightDavis at ******************************************************************************. When our lease ended, we followed the check out list on our contract including the professional cleaning of the house and the professional cleaning of the carpets in which we provided proof with receipts. We turned in the home noticeably better than it had been given to us. Over a month later after they did their contact less walk through, we received a notification of charges they deducted from our security deposit. Charges included pressure washing of the driveway, wasp nests, and replacement of flower bed mulch and additional cleaning charges for things that were already cleaned by the cleaning company. None of which were on the check out list. The one thing it did state was that it could not have any oil stains and we made sure there were none. I'm not sure how long after they did the walk through but there were also no wasp nests when we vacated. This home is surrounded by oak trees and is in ******* where it doesn't take very long for wasps to build a home. When we made them aware of that, we were told that it was not on the check out list but on the contract where it says "property must be in the same exact way it was given to us." What does that mean? Where was the proof that the mulch was new or that the driveway had been pressure washed right before we moved in? Aren't those things you do to make a home show ready for new tenants? Isn't that normal wear and tear? Our property manager ***************************** had not only been very hard to get a hold of, she was very impersonal and rude from the very beginning. We tried working this out through communication with no success. We believe the contract was deceitful and these charges are unwarranted. They were expecting for us to turn in a home in better condition than what they had given to us and looking for random things to charge us for. We were faithful paying tenants/ took good care of the home and are being treated wrongfully.

  

  Business response

  01/06/2023

  Good afternoon,
  
  I understand you are unhappy that you did not receive 100%of your security deposit.
  
  After the homeowner reviewed the move-in and move-out photos, they determined there were items they felt needed to be addressed that were the tenants responsibility.
  
  While the home was professionally cleaned, it appears the cleaners missed some items. The homeowner then decided to claim the cost of the additional cleaning needed. As for the other charges that you have outlined in your complaint, these items are listed in your lease agreement as items that are to be maintained during your tenancy. The homeowner had decided to claim the cost of the pressure washing, wasp nest removal, and other repair items that were listed on your security deposit claim. Regarding the move-out inspection, the move-out inspection was completed on July 7th, 2022. This was within 3 days of receiving the keys.
  
  Please feel free to contact me to further discuss this. My direct line is ************.
  Thank you, ****************** - Office Manager

  Customer response

  01/13/2023

   
  Complaint: 18669229
  
  I am rejecting this response because: I was present at the time of cleaning and witnessed that the company was very thorough, to come back because they found a little dust on the fan blade and charge me another cleaning fee is just not right. As I mentioned before this company has been representation for the landlord and not the tenant from the beginning, but with the craziness of the market at that time and my house being sold and desperately needing a place to stay with my family, I felt I had no choice but to proceed to get into a lease with this company. Going back to the businesses response and looking at my contract, it is correct that pressure washing was listed under maintenance but not on the move out checklist, which is what most people would look at when getting ready to move out. This to me was just another deceitful way to charge me more fees. On the list of things charged for were a broken floor transition that was not broken, it was just simply dislodged when the carpet cleaner came in. A shower curtain that was actually present in the closet and outdoor decorations that I had asked very kindly if they could please be removed at the beginning of the lease. They were unsightly and represented things I do not believe in and made me uncomfortable. I was told they could not be removed. At that time, because I did not like what those items represented, I discarded them but then got charged for them at the end. I myself have been a landlord and rented out my home completely free and clear of any decor or personal items. Tenants should have the right to decorate as they please and a leasing company should also protect the rights of the tenant.
  
  Sincerely,
  
  *****************

  

  Business response

  01/19/2023

  Good afternoon ***, Thank you for your response.  

  I spoke with the homeowner and they feel the home needed additional post-occupancy cleaning therefore stand behind their charges.  If you would like to discuss further please feel free to contact me at ************.

  Thank you, ***************************** Office Manager.

  Customer response

  01/24/2023

   
  Complaint: 18669229
  
  I am rejecting this response because: As I mentioned previously, I was present at the time of cleaning and the company was very thorough. No evidence was ever presented to me to show that the house was still dirty, just a blanket statement of  "the owner not being satisfied with the cleaning" and what about the items I was charged for that were in the house and the broken transition that was not broken?? At what point was WrightDavis looking out for me as a faithful tenant?
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a one year lease agreement with "***********", in the middle of that year the owner decided to change to "Wright ******* as management company. We were notified by email, and almost right away we started noticing "changes", the first two of them, from now on when in need of any repair, aside register a request in the management online system, we were responsible for contacting and arranging with contractors to make the repairs, also there was a "convenience fee" of $4.99 for online payments, the worst came later, at the end of the year lease, "Wright ******** by email, made some statements that we think are in discrepancy with what we had in our original and unique lease agreement, amongst those comments or statements were: "the owner will make the final decision in the secure deposit refund", "the property must be professionally clean up and receipt must be provided", "Wright ***** would use a lockbox on the property door to facilitate the showing to other potential tenants", "the owner decided not to conduct repairs till we vacate", and so on, at some point into the communication, by email, we asked them, twice, categorically, if they were willing abide/honor the lease agreement, and made clarifications to this questions in just another opportunity during that email communication, they never replied to that question, and kept making statements. We specifically wrote in one of those emails that if we didn't have an answer from them regarding honoring the lease, by 02/28/2022, we would be vacating the premises, and delivering keys and remotes to their office, they never replied to that question, one month before our lease ended, we vacated the property, very well cleaned by us. According to Florida law (https://www.fdacs.gov/Consumer-Resources/Landlord-Tenant-Law-in-Florida), section "If the Landlord Does Not Comply", under these circumstances, the tenant has the right to terminate the lease or contract. Now we have to pay last month rent, plus other unfair fee

  

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/01) */ Thank you for taking the time to speak with me today. I'm looking forward to meeting with you next week and addressing your questions and concerns. Thank you again for taking the time! Shannon G. - Office Manager. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We met with Shannon G. on 06/06/2022. Wright ***** will contact the owner, regarding our complains, once again. They will reach out to us with the outcome of the communication. Ms. G. also expressed willingness to review past communications, the same that were attached to the original complain. We look forward to hearing back from them. Business Response /* (4000, 9, 2022/06/17) */ Good afternoon, I have attempted to reach out to you regarding the claim. Please feel free to contact me to further discuss. Thank you, Shannon G. - Office Manager Consumer Response /* (3000, 11, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We truly appreciate the time and effort put by Wright ***** on this matter in the last weeks. We ask to review, thoroughly, the existing communications, particularly the part in which we explain why we consider you are not entitled to the last month rent, which, by the way, and as example of just another violation of the lease agreement, was proposed on Feb/25th, by Wright ****** to be paid using the performance deposit, to which we agreed. Yes, we agreed to forfeit the performance deposit in favor of paying the last month rent, as proposed by Wright ***** on Feb/25th, and now we are claimed to pay the last month of rent, we don't think this is fair. Also, we consider essential to note one of the main causes that made us decide on vacating the property earlier, the lack of answer the two times we asked Wright ***** about honoring the existing lease, first time on Feb/21st and the second one, on Feb/25th. Again, in view of the many discrepancies found between statements in the communications, made by Wright ****** and the content of the lease agreement we knew, we considered that the lease agreement was not valid anymore. The discrepancies we refer to were mentioned, on Abril/6th, in our first reply to the intention to impose claim, made by Wright ****** Business Response /* (4000, 13, 2022/06/28) */ Thank you for taking the time to talk and meet. As we've discussed, you were originally approved and placed by a different property management company. That company subsequently was fired by the property owner for a wide array of issues; this later resulted in many of the challenges you outlined. We have spoken with the owner many times and worked to resolve your issues/concerns. We enjoyed having you as a tenant and wish you the best as we all move forward! Shannon G. Office Manager Consumer Response /* (3000, 15, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the follow up. We need a more clear or definitive answer to this matter. Is this still an issue for us? Are there any pending question(s) that need a response? What is the meaning, in this case, of the comment "...we all move forward"? Is it that we can asses this as a concluded matter? Thank you! Business Response /* (4000, 17, 2022/07/01) */ Good morning, Thank you for taking the time to speak with me this morning. As discussed, your lease was with another property management company and not with WrightDavis, this posed issues through the process. Based on our conversation from earlier today, you confirmed that we have clarified and/or answered all of your questions. Please feel free to contact me should you have further questions or concerns. Thank you again for taking the time to speak to me. Shannon G. - Office Manager Consumer Response /* (3000, 21, 2022/07/07) */ Hi, the issues started when Wright ***** representative(s) made comments or statements that contradict what was in the original lease agreement, not due to any change in management. We invite Write Davis to do what they wrote, in email communications, they would do, pay the last month of rent with our performance deposit. Thank you!

• Initial Complaint

  09/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Notified D. W. & S. G. at Wright Davis by certified mail on 8.16.2021 that a $986.95 Security fee for a property we rented at, *************************, Tarpon Springs FL needed to be returned. They indicated a charge of $200 & $250 to replace damaged screens & blinds. We sent them our photos taken in July '19 that showed those items existed prior to our lease. In June we complained about being charged $360 for pressure washing and were told on June 7, 2021 the charge would be removed. However it WAS deducted from the Security fee. Also they deducted $150 for some messy places. We indicated home was professionally cleaned. No dirt existed. They charged us their certified mail fee. All fees noted above were the reason they claim for not returning $986.95 of our Security. As noted we disputed their claim, but have had no response from them as of today 9.8.2021. WrightDavis only has homeowner interest at hand. NEVER the tenant.

  

  Business response

  09/15/2021

  Business Response /* (1000, 5, 2021/09/15) */ Good afternoon, I understand you are unhappy that you did not receive 100% of your security deposit. After the homeowner reviewed the move in and move out photos, they determined there were items they felt needed to be addressed. The homeowner decided to charge $470 for the repair items outlined in the claim and $360.00 for the pressure washing. Also, while the home was professionally cleaned, it appears the cleaners may have missed some items. The home owner then decided to claim the cost of the cleaning in the amount of $150.00. Your dispute to the claim was received and reviewed with the property owner. The response to this dispute was mailed out on 09/08/2021. Consumer Response /* (3000, 9, 2021/09/16) */ Please refer to my 9/16/21 message and photos. Also a reminder, I indicated in my complaint to the BBB that on June 7,2021 we were informed in writing that we would NOT be charged for the pressure washing. Yet they now say we are responsible. You are in receipt of that communication from Wright's employee. Things in writing should be binding. Wright has a reputation to stand by. From my experience, they are awful. I would not recommend anyone renting a home when Wright is the Management Company. Consumer Response /* (3000, 10, 2021/09/16) */ ***Document Attached*** The attached photos were taken by *.********* in July 2019 at the pre inspection of rental. Please note pre existing items which Wright and the home owners now maintain I did during my lease term: bent window screens,bent window blinds, many tears in lanai screening; mold on lanai pavers; screen door and latch in need of repair; and chewed vertical blinds, most likely done by a dog. I never had a dog. Wright maintains the homeowners want repairs charged to me from the security. Please note: The homeowner sold the house on July 21,2021, two days after my lease expired. Perhaps the future owners, in a pre inspection walk through, requested repairs completed before purchase. However I should not have to pay for repairs which existed prior to my time in the dwelling. Consumer Response /* (3000, 13, 2021/09/21) */ Please inform us if you were able to view all photos forwarded on 9.17.21. Regarding the holes in the kitchen verticals which obviously were done by an animal prior to my inhabiting home, under the lease agreement I signed, owning animals was not permitted and I abided to that. The homeowners lived in the home before I did. Most likely their animal caused the damage. While I lived in the home, WrightDavis (and sometimes the homeowners) made appointments with me to come and perform inspections every 3 months, during my 2 year lease. There were no follow up complaints or issues found. In July 2020 the AC stopped working and needed to be replaced. The cost for this made the homeowner VERY unhappy. With 90 plus temperatures, I was without AC for 2 weeks with no compensation, although I asked. My children stayed with relatives. Then there were multiple issues with the thermostats the AC company installed which requires more service appointments which had to arrange to be home for. Then there was an issue with the half bath toilet not holding water which required many visits by numerous plumbers. The toilet issue never really was corrected. With every issue, the homeowner first tried to put the blame on me. But mostly the issues developed because he hired incompetent, cheap contractors. I continue to request to not be charged for all items noted and have my $986.95 sent to me. *.********** Business Response /* (4000, 15, 2021/09/23) */ Good afternoon ******, Yes, thank you. We received the photos your provided and agree with most of what you outline. As we've discussed in the past, the owner would not allow us to use quality vendors to address issue that arose. In your most recent response; you state " With every issue, the homeowner first tried to put the blame on me. But mostly the issues developed because he hired incompetent, cheap contractors." WrightDavis agrees with the assessment and pleaded with the owner to allow us to address the issues properly. Additionally, the length of time you were without AC is terrible. Our recommended AC repair companies typically have the AC operational within 1-3 days; unfortunately we were not given the authority to use our vendors which resulted in multiple delays. I sincerely wish we had the ability to address the items you outline in your BBB complaint. I'd also like to address your complaint regarding the pressure washing. The owner of the property originally advised we could remove the charge; later the owner retracted that statement and directed us to reassess the charge. None of the security deposit funds that were charged were retained by WrightDavis; 100% went to the owner. Additionally, as a company we have decided to no longer work with the owner (who has multiple properties) and feel it best to distance ourselves from landlords who fail to treat their tenants properly. We understand you are upset with WrightDavis and I wish we could do something/anything to satisfy your request/need; unfortunately the funds have been retained by the homeowner. We've talked many times in the past regarding these issues, but I want you to know I'm always available to talk in the future. Consumer Response /* (3000, 22, 2021/10/07) */ Re:9.24.21 message: Danielle ******* as a employee of WrightDavis, now acknowledges the difficulties her agency experienced with clients **** and *** ******* over the almost 2 year period of my rental at **** ******** **** ******* which the ********** owned. Out of greed, WrightDavis, who were employed by the Bohnerts, were negligent towards a tenant. DESPICABLE!!! They should have confronted the homeowners who would not comply with repairs, etc as WrightDavis preferred, even if it meant even terminating a contract with the ********* Whatever, WrightDavis' reputation and integrity is tarnished. That will be reflected in our Better Business review of their agency.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩