Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a highly disappointing experience with WrightDavis Property Management regarding one of their listed rental properties.After visiting the property, they encouraged us to submit an application and collected application fees 85$ per adult in total of 170$(for my wife and i) , despite us clearly stating that we are Canadian and do not have a U.S. credit history. Throughout the application process, we received contradictory information. They initially claimed that our application had been submitted to the landlord, but in reality, it was delayed for six days. I have proof of this misrepresentation.After six business days, they informed us that the owner had approved our applicationunder the condition that we pay an extra $100 per month simply because we are Canadian. However, i explained to them that under the Fair Housing Act, landlords cannot legally impose different rental terms based on citizenship or immigration status, as this constitutes discrimination. While WrightDavis is not the owner, as property managers, they should educate landlords on fair housing laws rather than relaying unethical demands. When I raised this concern, I was simply told, We are just a *********** make matters worse, when I expressed my frustration, the representative processing our application stated that we should have been rejected on day one due to not meeting their qualifications(if that is the case then why they encouraged us to pay application fees?!!!) if Had we been informed earlier, we would have pursued other housing options. Instead, we lost valuable time and were forced to stay in a hotel for an extended period, costing us another 700$.I am very unhappy and feel discriminated by this company for giving rights their landlord to as for more money based on our citizenship status.

  

  Business Response

  Date: 03/14/2025

  Thank you for taking the time to speak with me earlier today. Im glad we were able to talk and work everything out and provide you an application refund. Please let me know if you have any follow up questions or if I can help in any way.  Thank you again and I hope you love your time in the ***** Thank you, ******* *******, Office Manager ************

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******* ******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/02/2024, We signed the lease as is trusting the house to be as is the rental property listing ********************************************** Management advertised online. My husband is active duty Navy and we were stationed in ******. My daughter was due to start college 01/07/2025. I was not able to view the property but I expected the house to be exact as the pictures and the write up that was on ****** ***** Property Management website. I was trying to be proactive in finding a home so the transition from ****** to be smooth. At $3200 monthly, there should not have been any discrepancies in this house! Unfortunately, on move-in day of 01/15/2025; the house was not as it was listed. According to Florida Statue Chapter 817 Section ***** False Advertising is prohibited. The house had many issues that should not have been on move-in day. These are only a few of my findings (many more documented) on move-in day that I have proof ***** biggest concern was that I had to pay out of pocket for mold testing. The house tested positive for mold which is conducive to the health of my lungs. I am asthmatic and take medication daily for it. Mold was visible in one area of the kitchen wall as per the mold inspector.Hillsborough County Water Department Technician arrived and showed me the water meter was leaking, and it meant that I would have a larger than usual water bill due to this leakage.Advertised 2 car garage but the garage had items belonging to the owner covering the entire side for the second car. Was told to move them ********* closing, ********************************************** Management did not act on our behalf to ensure that the owner left the house in conditions suitable for my health which caused me to pay for 15 extra days in hotel fees while I searched for another rental home and mold testing fees. They were misleading, misrepresentation and false advertisement. Returned the key 1/21/2025. Document dated 1/31/2025 for rent They have not responded on giving any money back. Attached picts

  

  Business Response

  Date: 02/24/2025

  Thank you for reaching out to share your concerns.WrightDavis worked closely with the homeowner to address the issues you outlined. Ultimately, you chose not to proceed with the move-in and elected to terminate the agreement with the homeowner. Per Florida law, the owner has 30 days to process and provide your security deposit refund and/or any claims. This has been mailed to you via certified mail. Please feel free to contact us directly if you need any further assistance.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22962122
  
  I am rejecting this response because: The only certified mailI we received from ****** ***** is attached. It's stating we owe for damages in rent from 15 -31 January, another misleading information from them. I have not received any letter from them stating they will return a tefund to me.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/03/2025

  The security deposit claim form is sent along with any deductions the homeowner has elected to apply to your deposit on file. We have received your formal dispute letter and have forwarded it to the homeowner for their review. The homeowner will determine whether to reduce, adjust, or remove any charges. Please note that WrightDavis does not have control over the charges or the associated funds. Our role is to facilitate communication and provide support to both parties.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22962122
  
  I am rejecting this response because: According to WrightDavis "by law": the owner has 30 days to issue the refund. It has been more than 30 days and if WrightDavis is communicating on both parties. I don't feel like they've never communicated for us. It seems like WrightDavis is pointing all the fingers to the owner. The owner is following the guidelines from ****** *****.

  My next step would be to submit a small claims. May I have the owner's contact information sent to my email @ ******************** so I can proceed with my filing?

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1300 for deposit/ 1300 for first month rent. I was given a key to the mailbox for my unit. The key doesnt work and Ive been back and forth with the property management company and the H.o.a for the last 3 weeks trying to get my mail because I have important papers and documents Im trying to access. I was told by the property management that I would need to figure out how to get the key or correct location of the mailbox. They have been no help. I feel as though if I paid for everything to move into the unit. That before I moved into the unit. The keys were checked to make sure everything works. Ive been given the run around and its been almost 4 weeks and I have yet to access my mail. The property manager keeps telling me I need to figure it out on my own cause there is nothing they can do

  

  Business Response

  Date: 02/23/2024

  Good afternoon ***,
  

  We acknowledge receipt of your complaint regarding the difficulty accessing your mail. We empathize with your frustration and want to assure you that resolving this issue is a priority for us. ***** has been actively engaged in finding a solution and has outlined several steps to assist you.

  Attached, please find a copy of the email ***** sent containing instructions on how to obtain a key for access.
  

  In this email she advised "Also, as we discussed yesterday morning, I have tried reaching out to **** and the *** at your community to try and get the mailbox key situation resolved for you. I realize its an inconvenience for you to go to the post office in person with your busy work schedule. The homeowner is aware of the inconvenience this has caused and is willing to reimburse you for a new mailbox key. If you have already gone to the post office, please kindly send over the receipt and we can issue the reimbursement. "

  Should you require further clarification or assistance, please do not hesitate to reach out.
  Thank you for your patience and understanding.

  Office Manager - ***************************** ************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an apartment from *********************** Property management in 2023. Upon taking possession of the property I completed an inspection and isolated a faulty *** in the attic air handler. They stated the air conditioner is working normally and closed the maintenance request without resolution. I then asked them to have a second vendor inspect the unit and they stated the *** in the air handler is not functional. I offered to pay for the repairs out of my own pocket despite the lease stating they are responsible and them stating they wish to be responsible for it. Instead of executing the recommended repairs advised by the second vendor, they instead had the first vendor that failed to locate and identify the issue come again and again they failed to identify the problem and again *********************** closed the maintenance request without resolution. I informed them I could repair the unit myself which involves getting an EPA 608 certification and brazing new fittings on the air handler in the attic. This apparently satisfied them despite the fact the lease clearly states any repairs must be approved by them first and brazing new fittings onto an air handler is both dangerous and risks releasing refrigerant into the atmosphere. The previous tenant also submitted the same maintenance request to them which they also ignored.

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I believe I have gotten this complaint with *********************** resolved. I spent about 30 minutes at their office this morning and they were able to escalate this month long issue to an individual at the company that is taking steps to get things resolved for me.
  
  Let me know if you need anything from me, thank you! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ***** n 61st st on 09/02/2022. The home was newly remodeled and clearly needed more work. There were countless health issues and problems with the home. The previous tenants destroyed the home and the property managers took advantage of the fact that I was moving from out of town. 1. The master bathroom shower was completely inoperable due to water and plumbing damage. Property management claimed not to know about this. An insurance claim was filed in October 2022. I believe I was swindled into signing the lease so the home owner did not miss rent while renovating his home. 2. The home was remodeled in top of mold. Within months, mold began eating through the walls, ceilings, vents, and windows as if it had already been there. My family had been getting sick and had no idea where it www from. Mold professionals eventually came to do a report and deemed the home uninhabitable. WrightDavis and the home owner declined to share the mold report with me and my primary care professional. This is absurd.3. As a result of the mold, I was promised a $1,400 expense reimbursement in January 2023 for a 14-day hotel stay in order to give me time to find a new place to live. I provided a receipt for the expense on 1/23/23. I moved out on 01/31/23 and provided the keys to WrightDavis on 02/01/23. The money was never refunded. I was informed on 02/17/2022 that the home owner has declined to reimburse the expense. WrightDavis also declined to reimburse. Instead, they sent me the home owners contact information and said they are parting ways. Still, I have not received the money. 4. The heating system did not work. My family froze over the Christmas holiday. It took weeks for someone to come out and when they finally did, no repairs were made. I was informed that the home owner would only use the warranty company so he could save money. Much more.. See photos for proof!

  

  Business Response

  Date: 02/21/2023

  Good afternoon ********,
  Your complaint is for a property that WrightDavis Property Management no longer manages.  This is in part due to you threatening members of our staff and the failure of the landlord to honor a promise. While, I understand you are frustrated because the owner of the property failed to pay the hotel per diem as promised, this decision was not made by WrightDavis.   Very rarely do we find it necessary to part ways with an owner or tenant, but due to the circumstance I felt it best for all parties.   

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19426799
  
  I am rejecting this response because:
  

  I was given a written commitment from WrightDavis that should be honored. See attached screenshots for proof. 
  
  I was led to believe that the money would be refunded until I vacated the premises. Once gone, property management notified me that the home owner decided to change his mind. This is unethical to say the least. See attached photos of each time the Airbnb expense was mentioned.
  

  I was scammed by WrightDavis and have the proof to show it. 

  Sincerely,
  *****************************

  

  Business Response

  Date: 02/27/2023

  Good afternoon ********, I understand you are unhappy the landlord failed to provide the reimbursement. WrightDavis no longer manages this property; partly due to the landlords failure to pay as promised. Contrary to your complaint, WrightDavis has been very clear that the source of the funds was to come from the Landlord; not WrightDavis. Please read the first attachment you posted which is an email from WrightDavis to you: As for the prorate, the homeowner is providing you with a $1400.00 expense in a hotel. The credit was to be paid by the homeowner, not WrightDavis. I understand you are upset,but WrightDavis cannot provide funds we did not receive from a party who failed to pay as promised.   

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19426799
  
  I am rejecting this response because:

  The very premise of your response is false. Please see attached photos for proof. The arbitrator will clearly see what happened here. 

  I visited the office to return my keys and check on the status of the Airbnb reimbursement. I was hesitant to return the keys before I received the reimbursement but was assured by ************************* that the money would be released. I was never told or led to believe that the owners changing their mind was a possibility. WrightDavis waited until I moved out of the property to inform me that the owners reneged on our agreement. Again, see attached photos for proof. I have an entire zip folders of proof but am only limited to 5 pictures in this response. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home through WrightDavis at ******************************************************************************. When our lease ended, we followed the check out list on our contract including the professional cleaning of the house and the professional cleaning of the carpets in which we provided proof with receipts. We turned in the home noticeably better than it had been given to us. Over a month later after they did their contact less walk through, we received a notification of charges they deducted from our security deposit. Charges included pressure washing of the driveway, wasp nests, and replacement of flower bed mulch and additional cleaning charges for things that were already cleaned by the cleaning company. None of which were on the check out list. The one thing it did state was that it could not have any oil stains and we made sure there were none. I'm not sure how long after they did the walk through but there were also no wasp nests when we vacated. This home is surrounded by oak trees and is in ******* where it doesn't take very long for wasps to build a home. When we made them aware of that, we were told that it was not on the check out list but on the contract where it says "property must be in the same exact way it was given to us." What does that mean? Where was the proof that the mulch was new or that the driveway had been pressure washed right before we moved in? Aren't those things you do to make a home show ready for new tenants? Isn't that normal wear and tear? Our property manager ***************************** had not only been very hard to get a hold of, she was very impersonal and rude from the very beginning. We tried working this out through communication with no success. We believe the contract was deceitful and these charges are unwarranted. They were expecting for us to turn in a home in better condition than what they had given to us and looking for random things to charge us for. We were faithful paying tenants/ took good care of the home and are being treated wrongfully.

  

  Business Response

  Date: 01/06/2023

  Good afternoon,
  
  I understand you are unhappy that you did not receive 100%of your security deposit.
  
  After the homeowner reviewed the move-in and move-out photos, they determined there were items they felt needed to be addressed that were the tenants responsibility.
  
  While the home was professionally cleaned, it appears the cleaners missed some items. The homeowner then decided to claim the cost of the additional cleaning needed. As for the other charges that you have outlined in your complaint, these items are listed in your lease agreement as items that are to be maintained during your tenancy. The homeowner had decided to claim the cost of the pressure washing, wasp nest removal, and other repair items that were listed on your security deposit claim. Regarding the move-out inspection, the move-out inspection was completed on July 7th, 2022. This was within 3 days of receiving the keys.
  
  Please feel free to contact me to further discuss this. My direct line is ************.
  Thank you, ****************** - Office Manager

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18669229
  
  I am rejecting this response because: I was present at the time of cleaning and witnessed that the company was very thorough, to come back because they found a little dust on the fan blade and charge me another cleaning fee is just not right. As I mentioned before this company has been representation for the landlord and not the tenant from the beginning, but with the craziness of the market at that time and my house being sold and desperately needing a place to stay with my family, I felt I had no choice but to proceed to get into a lease with this company. Going back to the businesses response and looking at my contract, it is correct that pressure washing was listed under maintenance but not on the move out checklist, which is what most people would look at when getting ready to move out. This to me was just another deceitful way to charge me more fees. On the list of things charged for were a broken floor transition that was not broken, it was just simply dislodged when the carpet cleaner came in. A shower curtain that was actually present in the closet and outdoor decorations that I had asked very kindly if they could please be removed at the beginning of the lease. They were unsightly and represented things I do not believe in and made me uncomfortable. I was told they could not be removed. At that time, because I did not like what those items represented, I discarded them but then got charged for them at the end. I myself have been a landlord and rented out my home completely free and clear of any decor or personal items. Tenants should have the right to decorate as they please and a leasing company should also protect the rights of the tenant.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/19/2023

  Good afternoon ***, Thank you for your response.  

  I spoke with the homeowner and they feel the home needed additional post-occupancy cleaning therefore stand behind their charges.  If you would like to discuss further please feel free to contact me at ************.

  Thank you, ***************************** Office Manager.

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18669229
  
  I am rejecting this response because: As I mentioned previously, I was present at the time of cleaning and the company was very thorough. No evidence was ever presented to me to show that the house was still dirty, just a blanket statement of  "the owner not being satisfied with the cleaning" and what about the items I was charged for that were in the house and the broken transition that was not broken?? At what point was WrightDavis looking out for me as a faithful tenant?
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a one year lease agreement with "***********", in the middle of that year the owner decided to change to "Wright ******* as management company. We were notified by email, and almost right away we started noticing "changes", the first two of them, from now on when in need of any repair, aside register a request in the management online system, we were responsible for contacting and arranging with contractors to make the repairs, also there was a "convenience fee" of $4.99 for online payments, the worst came later, at the end of the year lease, "Wright ******** by email, made some statements that we think are in discrepancy with what we had in our original and unique lease agreement, amongst those comments or statements were: "the owner will make the final decision in the secure deposit refund", "the property must be professionally clean up and receipt must be provided", "Wright ***** would use a lockbox on the property door to facilitate the showing to other potential tenants", "the owner decided not to conduct repairs till we vacate", and so on, at some point into the communication, by email, we asked them, twice, categorically, if they were willing abide/honor the lease agreement, and made clarifications to this questions in just another opportunity during that email communication, they never replied to that question, and kept making statements. We specifically wrote in one of those emails that if we didn't have an answer from them regarding honoring the lease, by 02/28/2022, we would be vacating the premises, and delivering keys and remotes to their office, they never replied to that question, one month before our lease ended, we vacated the property, very well cleaned by us. According to Florida law (https://www.fdacs.gov/Consumer-Resources/Landlord-Tenant-Law-in-Florida), section "If the Landlord Does Not Comply", under these circumstances, the tenant has the right to terminate the lease or contract. Now we have to pay last month rent, plus other unfair fee

  

  Business Response

  Date: 07/12/2022

  Business Response /* (1000, 5, 2022/06/01) */ Thank you for taking the time to speak with me today. I'm looking forward to meeting with you next week and addressing your questions and concerns. Thank you again for taking the time! Shannon G. - Office Manager. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We met with Shannon G. on 06/06/2022. Wright ***** will contact the owner, regarding our complains, once again. They will reach out to us with the outcome of the communication. Ms. G. also expressed willingness to review past communications, the same that were attached to the original complain. We look forward to hearing back from them. Business Response /* (4000, 9, 2022/06/17) */ Good afternoon, I have attempted to reach out to you regarding the claim. Please feel free to contact me to further discuss. Thank you, Shannon G. - Office Manager Consumer Response /* (3000, 11, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We truly appreciate the time and effort put by Wright ***** on this matter in the last weeks. We ask to review, thoroughly, the existing communications, particularly the part in which we explain why we consider you are not entitled to the last month rent, which, by the way, and as example of just another violation of the lease agreement, was proposed on Feb/25th, by Wright ****** to be paid using the performance deposit, to which we agreed. Yes, we agreed to forfeit the performance deposit in favor of paying the last month rent, as proposed by Wright ***** on Feb/25th, and now we are claimed to pay the last month of rent, we don't think this is fair. Also, we consider essential to note one of the main causes that made us decide on vacating the property earlier, the lack of answer the two times we asked Wright ***** about honoring the existing lease, first time on Feb/21st and the second one, on Feb/25th. Again, in view of the many discrepancies found between statements in the communications, made by Wright ****** and the content of the lease agreement we knew, we considered that the lease agreement was not valid anymore. The discrepancies we refer to were mentioned, on Abril/6th, in our first reply to the intention to impose claim, made by Wright ****** Business Response /* (4000, 13, 2022/06/28) */ Thank you for taking the time to talk and meet. As we've discussed, you were originally approved and placed by a different property management company. That company subsequently was fired by the property owner for a wide array of issues; this later resulted in many of the challenges you outlined. We have spoken with the owner many times and worked to resolve your issues/concerns. We enjoyed having you as a tenant and wish you the best as we all move forward! Shannon G. Office Manager Consumer Response /* (3000, 15, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the follow up. We need a more clear or definitive answer to this matter. Is this still an issue for us? Are there any pending question(s) that need a response? What is the meaning, in this case, of the comment "...we all move forward"? Is it that we can asses this as a concluded matter? Thank you! Business Response /* (4000, 17, 2022/07/01) */ Good morning, Thank you for taking the time to speak with me this morning. As discussed, your lease was with another property management company and not with WrightDavis, this posed issues through the process. Based on our conversation from earlier today, you confirmed that we have clarified and/or answered all of your questions. Please feel free to contact me should you have further questions or concerns. Thank you again for taking the time to speak to me. Shannon G. - Office Manager Consumer Response /* (3000, 21, 2022/07/07) */ Hi, the issues started when Wright ***** representative(s) made comments or statements that contradict what was in the original lease agreement, not due to any change in management. We invite Write Davis to do what they wrote, in email communications, they would do, pay the last month of rent with our performance deposit. Thank you!