We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodeling

TomCo Solutions Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor came to our neighborhood after the devastating storms of ****** and ******. We have paid them at least $300,000.00 for work that was done. My biggest complaint is their customer service. They don't follow through when they promise to call with pertinent information. And they do not return phone calls. Numerous people in our association have called the contractor and/or design team to follow up and we dont receive phone calls back. It has been days go by and we don't hear from them. We are concerned about moving forward with this company since they don't return our phone calls and follow up with our 12 condo units.

    Business Response

    Date: 03/19/2025

    Dear BBB,


    Thank you for the opportunity to respond. We take this matter seriously and are committed to maintaining open communication and high service standards for the Boca Ciega community.


    We have already spoken with Ms. **** on Sunday, March 16, 2025, to address her concerns directly. Following this conversation, we submitted several requested items and are currently awaiting additional information from her to proceed on a few outstanding matters.

    We would like to respectfully note that our contractual relationship is with the ********************** as a whole, and we have been working closely with the Associations leadership throughout the project. However, we value and respect all residents and are committed to addressing individual concerns whenever possible.
    This project has involved an extensive and highly detailed process, including:
    The review and reconciliation of thousands of line items provided by the public adjuster.

    Ongoing collaboration with the building department to meet permitting and regulatory requirements.

    Frequent updates and communication provided to the Associations President to ensure leadership remains informed.

    In response to the communitys feedback, we recently implemented additional measures to strengthen communication, including:

    Daily project updates via PDF shared with residents to ensure ongoing transparency.

    A 2-business-day response time to BuilderTrend messages, along with estimated timelines for resolutions.

    A 15-minute call booking option to give residents direct access to our team for quick updates.

    We remain fully committed to the ********************** and its residents and will continue working to deliver a successful and positive project outcome.

    Sincerely,

    ***** *********
    President & CEO
    TomCo Solutions Inc.
    **************
    ***************************************************************

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    Thank you for the explanation.  Yes the issue has resolved this issue. 

     

    Sincerely,

    ******* ****

TomCo Solutions Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.