ComplaintsforDynasty Building Solutions, LLC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired this company to repair roof after hurricane ***. I finally received a couple of checks from **** to get the repairs done as my insurance company went out of business. Dynasty Building Solutions has had the checks for several months and keep telling me that they have to reschedule due to rain. A permit was placed on my home on May 8th and still nothing is scheduled. We havent received much if any rain here. My lawn is brown from lack of rain. Im at my wits end to get my roof done. *** made many attempts to get this resolved to no avail. I need help to get this issue resolved. Either they do the work or issue a refund.

  

  Business response

  06/08/2024

  Thank you for your email, as you know we have been in direct contact with you regarding delays and updating you frequently on the status of the work. We just confirmed on Friday that your on for next week and we will continue to update you with material dumpster delivery dates. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Dynasty Building Solutions, LLC has continually harassed me in seeking additional payment after a final paid in full invoice had already been issued. A paid in full invoice was issued by Dynasty Building Solutions, LLC and was received on February 17, 2022 attached to an email from ************************* *************** ALL) indicating final paid in full with zero balance (0.00), Invoice #FL14-7604-2. This invoice included a SUPP charge for the amount of $6,896.67. Dynasty Building Solutions issued another invoice (#FL14-7604-3) dated October 13, 2002, and was emailed to me on November 14, 2022 for another SUPP charge in the amount of $1,263.41. To supplement my claim, a wind mitigation form was signed by ************************* on 02/10/2022 in which I was advised wouldnt be issued unless the account had been paid in full.I sent a copy of invoice no. FL14-7604-2 including the email that accompanied it indicating that it was the final paid in full invoice on 11/07/2022. Continuous calls and texts from Dynasty Building Solutions has been ongoing, and my account was sent to collections.A cease and desist letter was sent to this company on April 15, 2024, only to be sent a Settlement Agreement and Mutual Release form which implied a debt needed to be waived, there was no debt. The issuance of the final paid in full invoice showing $0.00 balance due completes the contract. It is illegal and unethical to try to add charges after the fact.

  

  Business response

  06/04/2024

  I am writing to follow up on your email received on May 17, 2024, and to provide a formal good faith response regarding the May 24th deadline.

  
  We understand that you do not intend to execute the Settlement Agreement and Mutual Release. Accordingly, we have noted this in your file and will not pursue this matter further.
  However, we need to address the outstanding balance on your account. Per our signed contract, the Terms and Conditions state that Dynasty reserves the right to add interest on any unpaid balance. We have detailed those terms and conditions below for your reference. Additionally, we have outlined your outstanding balance based on the signed contract.

  
  Attached, you will find the payment letter from your insurance company approving the supplement amount of the *** to $22,722.81, based upon approved documentation for work that we rendered and were rightfully due. Based on the work we did not perform, we credited your account accordingly, as shown on your invoice. You did have an unpaid outstanding balance in which we applied interest per our contract which was a total of $522.33. 
  For your convenience, here are the key details:

  
  Original approved insurance estimate: $13,812.78 
  Upgrade to ************* $700.00
  Tarp: $2,013.36
  Wood Invoice: $1,175.00
  Supplement check amount: $6,896.67
  Credited amount for unperformed work: (-$3,404.27)
  Accrued interest: $522.33
  
  
  Payment Terms. Payment/deposit schedule shall be as indicated on Proposal/Contract. Final payment (payment in full) shall be due within one (1) day of substantial completion of the work. Customer agrees to pay interest at the rate of 1 1/2 % per month (ANNUAL PERCENTAGE RATE OF 18%), or otherwise, at the highest rate allowed by law, on the balance of any and all unpaid amounts. This interest rate shall also apply to post-judgment awards. Payments received shall be applied first to interest on all outstanding invoices and then to the principal amount of the oldest outstanding invoices. Customer agrees that any change or deviation from the scope of work will be charged to Customer as a cost that is separate and in addition to the quoted price. For work related to an insurance claim, Customer shall pay Contractor the replacement cost value, as well as any/all additional or supplemental funds approved and/or provided by the insurance company related to Contractors work. Customer acknowledges his/her independent obligation to pay Contractor, and that payment to Contractor shall not be contingent upon Customers receipt of payment from any third party, specifically including, but not limited to, payment from Customers insurer. For work related to an insurance claim, Customer shall instruct the applicable insurer and/or mortgage company to issue all applicable checks as joint checks naming Contractor as a co-payee. ******** agrees to instruct his/her insurer that Customer expressly authorizes Contractor to discuss and/or explain a bid for construction or repair of covered property with the insurer and that Customers insurer is authorized to communicate with Contractor accordingly. If Customer does not make any required payment, Contractor shall be entitled to recover from Customer all costs of collection incurred, including all attorneys fees, costs, and expenses incurred whether or not litigation, arbitration, or any other legal proceeding is commenced. If at any time Customer fails to pay Contractor in accordance with this Agreement, then Contractor may, at its sole discretion, suspend shipments, performance of work, and/or warranties until full payment is made, and/or terminate this Agreement.

  
  With that being said, we do not see it necessary to pursue this issue any further as we want to end our relationship on good terms. As we have previously discussed, we waived the accrued interest charges, in good faith, of $522.33 back from 2021 when your project was completed. Your account now stands at $0.00. We have attached a copy of the invoice to this email, along with the copy of the signed contract to include the terms and conditions.
  As mentioned in our previous correspondence, we have contacted the collection agency to remove your file from their active cases. They should no longer reach out to you for any reason. At this point, we will be closing out your file. 
  We do kindly ask that you reconsider the complaint submitted to the Better Business Bureau, as it was filed after we received your email response, and before we had an opportunity to respond accordingly. Our customers are very important to us and we would like to maintain our good name and reputation. 
  We apologize for any inconvenience this may have caused and wish you all the best. If you ever have any other issues or concerns, please know that Dynasty Building Solutions is here to help.
  Thank you for your attention to this matter.
  

  
  

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please read the attachment I had too many characters. I'm seeking reimbursement on housing the 3 vehicles.

  

  Business response

  04/10/2024

  Hello

  We acknowledge the receipt of your request for reimbursement for vehicle storage during the completion of your roof.
  As outlined in the contract agreement that was signed, it explicitly states that our liability does not extend to items outside of our control, including reimbursement for expenses incurred. However, we understand the inconvenience caused by the delays experienced during the project, and we are committed to finding a fair resolution to address your concerns.
  In order to proceed with your request, we kindly ask you to provide us with the paid receipts for the vehicle storage expenses you are seeking reimbursement for. This will enable us to assess the situation accurately and determine how we can assist you further.
  We appreciate your understanding and cooperation in this matter. Please do not hesitate to reach out if you require any further clarification or assistance. We are here to help in any way we can.

  

  Business response

  04/10/2024

  Hello

  We acknowledge the receipt of your request for reimbursement for vehicle storage during the completion of your roof.
  As outlined in the contract agreement that was signed, it explicitly states that our liability does not extend to items outside of our control, including reimbursement for expenses incurred. However, we understand the inconvenience caused by the delays experienced during the project, and we are committed to finding a fair resolution to address your concerns.
  In order to proceed with your request, we kindly ask you to provide us with the paid receipts for the vehicle storage expenses you are seeking reimbursement for. This will enable us to assess the situation accurately and determine how we can assist you further.
  We appreciate your understanding and cooperation in this matter. Please do not hesitate to reach out if you require any further clarification or assistance. We are here to help in any way we can.

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They took $18k from me in May 2023 and never came back to replace my roof. Each time I called their office, they gave me a 4-6 week start date and its been like this for a year now. They stopped replying my emails. I sent them a certified letter using the address on the contract and it got forwarded to a new address that was not existed and I ended up getting the letter back unopened. I have reported this to the ****************** for investigation

  

  Business response

  03/07/2024

  Hello,

  We have been in communication with this homeowner via email within our CRM system. We are trying to see if we can get her concerns resolved and come to an amicable resolution.
  

  Thank you,

  Customer response

  03/07/2024

   
  Complaint: 21363391
  
  I am rejecting this response because I have not received a refund. The purpose of this complaint is to get a refund for the work they did not start since I signed on 10/2/22. They have proven to be unreliable and I have been constantly initiating communication because of false promises and no shows. I no longer want their company to proceed with replacing my roof. Despite my multiple requests for a refund, they refused to acknowledge. I just want them to return the $18,000 that they already took on 5/28/23.

   

  
  
  Sincerely,
  
  ****************

  

  Business response

  03/07/2024

  As per the finalized contract dated 08/07/2023, we've diligently kept you informed about any potential delays, including those caused by weather, crew availability, or material shortages, which are beyond our control as outlined in the contract terms.
  Understanding the urgency of your project, we prioritized your work, ordering necessary materials and arranging for the delivery of a dumpster. However, we encountered an unexpected challenge when our attempts to proceed with the installation were met with a denial of access to the property.
  We recognize that there *** have been some miscommunication on our part, and we take responsibility for any misunderstandings that *** have arisen. We value clear and open communication with our clients and are committed to addressing any concerns that *** arise.
  Unfortunately, this denial constitutes a breach of contract, hindering our ability to fulfill our obligations as agreed upon. Furthermore, it's disheartening to note that recent interactions, particularly on social media platforms, have involved aggression, defamation of character, and unwarranted name-calling.
  In light of these developments, we find ourselves at a crossroads. We wish to amicably resolve this situation and offer two options in line with the contractual terms:
  Proceeding with the completion of the work as initially agreed upon.
  Cancelling the contract, with a cancellation fee as stipulated in the contract, given the impediments encountered.
  We understand the importance of finding a mutually beneficial resolution, and we remain committed to upholding the integrity of our contractual agreements while addressing any concerns that *** arise.

  Customer response

  03/08/2024

   
  Complaint: 21363391
  
  I am rejecting this response because of their numerous lies and same excuses since I signed the contract on 10/2/23. They took the $18k from me on 5/28/23. They had 9 months to replace my roof but they never showed up. I was the one who had been following up with them and asking them to return the money up until 2/27/24. At this point, I dont want to deal with them anymore so I filed a complaint with the BBB on 2/28/24. The following dat of my complaint, they started to call me from different phone numbers and none of them had left any messages on my voicemail because they didnt want their voices recorded so they sent text messages instead. I had told them that it was too late to proceed because of their false promises, bad reviews and similar complaints posted by their customers on the ******************** website so I chose not to deal with them anymore. Just this week on 3/3/24 at 7pm, they ordered a dumpster to be delivered so I had to stop it. I asked for a refund and not a dumpster. In fact, I have been asking for a refund since July because of their no shows in June and July. According to the Florida law, a contractor has up to 90 days from the day a permit is issued to replace a roof or a customer can ask for a refund. A permit was issued and posted on my window in June 2023 and all I got from them were false start dates and excuses. They threatened me with a 20% fee if I cancelled the contract. Theyre not trustworthy so I am asking for a full refund so I can get someone else to replace my roof. I dont want to deal with future problems because I have lost confidence in them. I have attached copy of permit for review. I have kept all conversations available upon request. The purpose of this complaint is to get a full refund!!! 

  Sincerely,
  
  ****************

  

  Business response

  03/20/2024

  Please reference your contract that you signed and has been provided to you.

  We provided options we have tried reasoning we have tried coming to a conclusion, here is our last email

  that we have sent as well on 3/12 with no response back. 

  Ms. Amaly,

  
  I understand your concerns and want to address them directly. It's crucial to us at Dynasty Building Solutions that we operate transparently and fairly, and I feel its important to clarify some points regarding our project together.
  
  Firstly, I want to reassure you that at no point did we abandon your project. Our records and communications reflect ongoing dialogue with you about the project status, including updates on any delays and our efforts to prioritize your project above others in response to these setbacks. We acknowledge the delays were significant and regret any inconvenience caused.
  
  Specifically, we made concerted efforts to move your job ahead in our schedule as a gesture of goodwill and to mitigate the impact of earlier delays. Unfortunately, when we attempted to deliver materials as part of our commitment to commence work, they were not accepted. This was a critical juncture as we were prepared and ready to proceed with the necessary work on your property.
  
  Our team has always aimed to keep you informed and work within the boundaries of our agreement, striving to accommodate and adjust to the project's needs as they evolved. We understand the frustration that delays can cause, and it's never our intention to diminish the trust you place in us.
  
  Given the circumstances, we are still committed to finding a resolution that respects both your position and the contractual agreements we have in place. We believe that open communication and mutual understanding are key to resolving this matter in a way that is considered fair and equitable for both parties.
  In a spirit of compromise and understanding, we are willing to reduce the cancellation fee to 10% of the contract price. This means, from the $18,000 deposit you've entrusted to us, we would deduct a $2,323.70 cancellation fee, resulting in a refund of $15,676.30 to you. This adjustment is offered in the hope of providing a resolution that reflects our commitment to fairness and your satisfaction, even in the event of contract termination.
  We believe this approach not only addresses your request for a refund but does so in a manner that is fair and considerate of the situation's complexity.
  
   To formalize this agreement and process your refund, we kindly ask you to sign the attached General Release. This document ensures both parties can move forward positively, providing peace of mind and closure.
  
  Thank you for your understanding. 
  
  **************** 
  

  

  Business response

  03/20/2024

  Please reference your contract that you signed and has been provided to you.

  We provided options we have tried reasoning we have tried coming to a conclusion, here is our last email

  that we have sent as well on 3/12 with no response back. 

  Ms. Amaly,

  
  I understand your concerns and want to address them directly. It's crucial to us at Dynasty Building Solutions that we operate transparently and fairly, and I feel its important to clarify some points regarding our project together.
  
  Firstly, I want to reassure you that at no point did we abandon your project. Our records and communications reflect ongoing dialogue with you about the project status, including updates on any delays and our efforts to prioritize your project above others in response to these setbacks. We acknowledge the delays were significant and regret any inconvenience caused.
  
  Specifically, we made concerted efforts to move your job ahead in our schedule as a gesture of goodwill and to mitigate the impact of earlier delays. Unfortunately, when we attempted to deliver materials as part of our commitment to commence work, they were not accepted. This was a critical juncture as we were prepared and ready to proceed with the necessary work on your property.
  
  Our team has always aimed to keep you informed and work within the boundaries of our agreement, striving to accommodate and adjust to the project's needs as they evolved. We understand the frustration that delays can cause, and it's never our intention to diminish the trust you place in us.
  
  Given the circumstances, we are still committed to finding a resolution that respects both your position and the contractual agreements we have in place. We believe that open communication and mutual understanding are key to resolving this matter in a way that is considered fair and equitable for both parties.
  In a spirit of compromise and understanding, we are willing to reduce the cancellation fee to 10% of the contract price. This means, from the $18,000 deposit you've entrusted to us, we would deduct a $2,323.70 cancellation fee, resulting in a refund of $15,676.30 to you. This adjustment is offered in the hope of providing a resolution that reflects our commitment to fairness and your satisfaction, even in the event of contract termination.
  We believe this approach not only addresses your request for a refund but does so in a manner that is fair and considerate of the situation's complexity.
  
   To formalize this agreement and process your refund, we kindly ask you to sign the attached General Release. This document ensures both parties can move forward positively, providing peace of mind and closure.
  
  Thank you for your understanding. 
  
  **************** 
  

  Customer response

  03/21/2024

   
  Complaint: 21363391
  
  I am rejecting this response because theyre LYING. They were giving me false start dates up until February 29, 2024 AFTER I had already filed my complaint with the BBB to request for a full refund. They NEVER contacted me about their NO SHOWS but it was ME that contacted them when they didnt show up as promised. When I contacted them, they gave same excuses and false start dates of 4-6 weeks. In January, I contacted them because they didnt show up on 1/8/24 and 1/15/24 and my last follow up with them was 2/27/24. For the past 9 months, I was literally begging them to replace my roof or issue a refund in full and all I got from them was another 4-6 week dates since they took the $18k from me on 5/28/23. Just 2 weeks ago, they wanted to work but it was too late. I dont find them reliable and I have no trust in them after reading other customer complaints against them so Im entitled to get a full refund. According to the Florida law, a contractor has 3 months to start project from the date of permit issued or a customer has the right to ask for a full refund. The purpose of this complaint is to get a full refund!! I suffered enough from Dynasty.

  
  Sincerely,
  
  ****************

  Customer response

  04/17/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ****************

  

  Business response

  04/17/2024

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********,  and find that arbitration is necessary.

   

• Initial Complaint

  01/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed the contract with Dynasty Building Solutions that needs to replace the roof for a single-family house in 8/23/2023. I paid $21,990.45 down payment to them on 08/31/2023 via ********************. Since then, they started by changing the start day several times with no fair reasons. They have not started on the roof replacement until now. They have broken their words too many times, and I can't trust them.I want Dynasty Building Solutions fully refund the payment I paid them on 8/31/2023.

  

  Business response

  01/24/2024

  Hello
  
  We have been in direct contact with Mr. ************* and have relayed to him his tentative production schedule for next week. He is understanding of this as we have had material, crew and weather delays. This is also explained throughout his contract that he signed that these delays are out of our control and we are working diligently on getting his work done in a timely manner. 
  
  I have attached his contract and this is outlined on Page 3 under "Installation Date".
  
  We will be working wih Mr. ************* to complete his project in a timely fashion and to his satisfaction. **************** is our top priority and we are looking forward to being able to show him that our customers are important to us and resolve his issues and concerns.
  

  Customer response

  01/27/2024

   
  Complaint: 21141363
  
  I am rejecting this response because: On January 18 Dynasty informed me that they are diligently working on the contract. But it has been for a week again I have not heard their scheduled date to start working on the roof. I think the best solution would be fully refunded the payment.
  
  Sincerely,
  
  *************

  

  Business response

  02/08/2024

  Hello,

  Materials are on site at this property. Due to crew delays, production was unable to happen this week, but we are projected to be on site Monday, February 12th to begin production. Our office has kept ******** updated during the process.

  Thank you,

  Customer response

  02/09/2024

   
  Complaint: 21141363
  
  I am rejecting this response because: I want to be sure that Dynasty is going to work on the roof replacement next week.
  
  Sincerely,
  
  *************

  

  Business response

  02/16/2024

  Hello,

  This re-roof has commenced and is scheduled to be completed by the end of the day today, 2/16/2024. We sincerely apologize to ******** for the delay in his project, as this is not how we want our company to be represented or remembered. We hope that he is happy with his end results of his project, and if he has any further questions or concerns, he can reach out to our office. 

   

  Thank you,

  Customer response

  02/17/2024

   
  Complaint: 21141363
  
  I am rejecting this response because: they dont finish the works as described in the agreement, and they have lots of unfinished roof works to be completed. They seem to run out of shingles and leave the remaining work there without finishing them.

  Sincerely,
  
  *************

  

  Business response

  03/15/2024

  Hello, We would like to provide an update that the project has been completed, and that the warranty has been registered with the manufacturer warranty has been sent. We do apologize for any delay and inconvenience  that is *** have caused. We hope you can accept our apology, and enjoy your beautiful new roof.

   

  Customer response

  03/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract with Dynasty building solutions on 9/25/23 for a complete new roof at the house located at ******************************************************************. Based on the contract, roofing was estimated to be installed on 10/23/23. Required documents were submitted to the agent, ************************* at the time contract was signed except the color of shingle. He received a full payment of the roofing on 10/31/23. As of today, the roof is not installed. They have scheduled several times and canceled without notification. When we called, they gave us unnecessary excuses such as having shortage of staff and rain. We have received notifications from HOA regarding the condition of the roof and demand for replacement.which this company is aware.

  

  Business response

  01/23/2024

  Hello,

  While the contract was signed on September 25, 2023, the customer did not select their shingle color until December 2, 2023. Sadly, we were not able to place the customer on our production schedule until the date the shingle color was selected, as we would not be able to order the materials without that pertinent information. Our production schedule was also about 8 weeks out at this time. While we sympathize with the customer's frustrations on the delay, it was out of our control. We do apologize for the delay, and are working with the customer to get her roof completed. Our office has been in contact with the customer giving production updates. Scheduling can be difficult for roofing contractors, scheduling-wise, due to rain and other weather events, especially those years with one or more major hurricanes. At this time, we are expected to have her roof completed by the end of next week, 2/2. We are looking forward to being able to work side by side with the customer and resolve their concerns to their satisfaction.

  Customer response

  02/01/2024

   
  Complaint: 21127353
  
  I am rejecting this response because: We do not agree with the reasons for the delay. The shingle color was provided when it was requested. There has not been a major hurricane since August of 2023 that would have affected the production. No effective communication and reliability. Today is 2/1/24 ,we still dont know if the roof will be installed by 2/2/24. Last email from Dynasty was 1/23124.
  
  Sincerely,
  
  ****** And *****************************

  

  Business response

  02/02/2024

  In order for the roof to be scheduled for production, the shingle color was not specified when the original contract was signed.

  Contract was signed on 9/25/23, we received shingle color 12/2/23. Therefore, standard they are 8 weeks out from this date, as this

  is when we have their items in line to order their materials. Not including weather/material/crew delays. Please see terms and conditions pages 2,3, 4.

  This is the homeowners responsibility to pick when the contract is signed, otherwise, delays 

  can occur.  

  This was advised and explained during the signing of the contract. We have been in direct communication weekly, advising via each week

  of any updates / no updates we can provide. The last update they received was 1/23/24 last week, and another update today regarding updates.

  We are dedicated to finishing the job, and we will keep assisting the homeowner in completing their work as soon as possible. 
  

  Customer response

  02/07/2024

   
  Complaint: 21127353
  
  I am rejecting this response because: Single color was never provided to us at the time contract was signed. Your representative said he forgot and told us he will email it to us which took some days. Again we provided the color when it was requested and approved by our ****  Its been more than 8weeks from Dec.2nd per our calculation. The first response indicated that the roof is expected to be completed by the end of 2/2/24. There was no notification or communication as to why it was not done. Your company was paid in full on October 2023 because your representative who came to our house to collect the check assured us that the roof will be completed within two weeks after the check was cleared because he knew the issue we are having with **** We are now being threatened of fine up to $1000 dollars by the **** To date, we still dont know when the roof will be installed. Hope this is not a scam or exploitation.
  
  Sincerely,
  
  ****** And *****************************

  Customer response

  02/08/2024

   
  Complaint: 21127353
  
  I am rejecting this response because: I am rejecting this response because: Single color was never provided to us at the time contract was signed. Your representative said he forgot and told us he will email it to us which took some days. Again we provided the color when it was requested and approved by our ****  Its been more than 8weeks from Dec.2nd per our calculation. The first response indicated that the roof is expected to be completed by the end of 2/2/24. There was no notification or communication as to why it was not done. Your company was paid in full on October 2023 because your representative who came to our house to collect the check assured us that the roof will be completed within two weeks after the check was cleared because he knew the issue we are having with **** We are now being threatened of fine up to $1000 dollars by the **** To date, we still dont know when the roof will be installed. Hope this is not a scam or exploitation.
  

  
  

  
  
  Sincerely,
  
  ****** And *****************************

  

  Business response

  02/19/2024

  Hello,

  We understand the customer's concerns and the rejection of our previous response. The materials have been secured and should be delivered on site today, February 19, 2024.  Our crew is scheduled for next Thursday to February 28, 2024 to begin the project. The project should be completed no later than March 1st, 2024, weather permitting. Unfortunately we cannot change the experience that they have had with us to date, but we can strive to provide them with the customer service that they deserve, the services that they paid for, and a beautiful new roof.

   

   

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Homeowner contracted with Dynasty Building Solutions, LLC (DBS) in October 2022 to build a pitched roof over an existing flat roof. The building plan clearly shows that the new roof should be secured to the existing block wall and incorporated into the existing structure. The work did not start until June 2023 and the constant rain and construction delays resulted to significant water damage. The subcontractors assigned to do the work were not licensed and were never supervised by DBS. The Homeowner repeatedly made DBS aware that the work was shoddy and not in accordance to approved building plan. DBS never addressed the deficiencies and insisted to complete the drying-in work to finish the contract. DBS allowed the building permit to expire without completing the work in accordance to the approved building plan. In addition to the rafters left unsecured to the **** wall, the rafters are not evenly spaced to allow for proper plywood alignment. The fascia boards were not installed. The facade was not framed. The water damages were not repaired, etc. Due to the contractor's refusal to address the deficiencies, homeowner no longer wishes DBS to renew the permit and should cease and desist from attempting further construction.

  

  Business response

  11/21/2023

  Hello,

  We have reviewed the Complaint filed by ********************************* and this is our response to same. First, we dispute essentially every allegation asserted. For one, the permit is not presently expired, and was extended/reopened in August. Accordingly, the permit does not need to be renewed as claimed by ********************. Although the framing inspection was initially continued, it did ultimately pass inspection within about a weeks time. See attached screenshot concerning the applicable building permit. We were able to reach the point in the project of completing the framing and sheathing; however, ******************** then ordered our crew off the jobsite and instructed us not to return. Since the roof was not yet dried-in and ******************** would not even allow us onsite to tarp the roof, we were forced to have our attorney reach out to try to find some sort of common ground with ******************** and to permit us back on site to complete the project. In his response, the most concerning part was that he apparently already had others working on the job, which is a major issue given that the project is under Dynasty Building Solutions LLCs permit. In other words, not only is ******************** in breach of our contract, but our company absolutely did not abandon the job. We were explicitly kicked off of the job and prevented from completing the project.
  

  As for the damages and/or deficiencies alleged, we have not been provided so much as a single photograph from ******************** evidencing any of these things. Additionally, his claim that we have or had unlicensed subcontractors on this project is flat out false. At this time, ******************** has outright breached our contract, refused to allow us to complete the job, still owes money pursuant to our contract, and is apparently directing one or more third parties to perform work under our preexisting permit on this project.
  Our only option at this point is to ensure that the building department is aware of the situation and to seek guidance from our legal counsel as what to do next to best protect our company.
  Should you have any further questions or need anything additional from us at this time, please just let us know.

  
  Regards,

  
  Dynasty Building Solutions LLC
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8 July 2022 I signed a Work Authorization Agreement with Dynasty Building Solutions for a roof replacement and repair of interior water damage. On 4 September 2023 a representative of Dynasty came to my house to collected a cashier check for $9000.00 that was agreed upon as down payment and work was to start the week of 18 September 2023. No one showed up and no work started. After many phone calls and e-mails I was assured that work would start the week of 30 October 2023. No one showed up and no work started. After this I made several calls to Dynasty, after receiving the typical run around I was finally told work would begin the week of 13th November 2023. Everything other than telling me they would come to my house to take a check has been a lie. My claim # is ******. I want either $9000.00 returned or my project completed immediately.

  

  Business response

  11/09/2023

  We sincerely apologize for the delay in production and we understand your concerns and frustrations. I know that ***** has been in touch with you everyday to give you updates on your project.  It is confirmed that the materials will be on site tomorrow, along with our crew to complete the re-roof process. We truly apologize for the delay and hope that we can make this situation right, and show you that we are a company of integrity and value our customers.

  Customer response

  11/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a contract in place for installation of my roof. This process began 08/31/2021 when Dynasty inspected my roof and recommended a new roof due to storm damage. My insurance claim went into litigation. While in litigation, my HOA forced me to remove the tarpaulin from my roof. ***************** coverage expired and no insurers would provide coverage until I get a new roof, so my mortgage company applied forced insurance on my home which increased my mortgage payment. Dynasty is aware of all these issues and difficulties along the way but has placed no urgency on installing my roof.Earlier this year my litigation case resolved and a partial payment was issued to Dynasty from my insurance company. On 06/27/2023, I went in person to Dynasty and turned over endorsed settlement checks totaling $13,230.89 for my roof replacement. The installation agreement was also completed on 6/27/2023 reflecting an estimated installation date of 7/10/2023 and a balance of $6,330.53 to be paid upon substantial completion of the roof. On 7/7/2023 I provided my HOA approval to Dynasty. A few days later a Dynasty employee, ***********************************, placed an approved county permit on the front window of my home and told me that someone from production will contact me by the upcoming Monday to get a Garbage bin placed in my driveway prior to installation. Since that time, Dynasty has lapsed in communication with me. I called the company for updates on my roof installation once the 7/10/2023 date passed and I had heard nothing. I made several calls to Dynasty asking for an installation date, but each time I was told that someone will get back to me.Eventually, towards the end of July, I was able to speak with *******************, a supervisor who handles the scheduling of roof installation for the company.I explained to her that I have not gotten an installation date yet even though payment was given to Dynasty on 6/27/2023. I also told ***** that I am now being charged for forced placed insurance on my home and requested to be moved up on the priority list for installations. ***** assured me that she will move my file up on the priority list and will keep me updated until my installation is scheduled. Initially when I received updates from *****, she told me that she doesnt have an installation date for me yet. On 8/15/2023, ***** left a voicemail for me apologizing and stating that she still does not have an installation date for me but that I will receive updates from her twice per week. The next update I received was on 9/8/2023 when I was informed that theres an issue with the supplier and that Dynasty is looking into different suppliers. I have not received any updates since then and I have not been getting updates twice per week. For weeks after receiving the 9/8/23 update I called Dynasty but each time I called I was told that someone from production will call me but no one ever called. On 10/4/2023, out of frustration I sent an urgent email to *****, ***, and the general email for Dynasty explaining that there is now concern for mold in my home, and that my children and I are now getting sick frequently; no one from Dynasty responded to my email. On 10/5/2023, I went in person to Dynastys office and spoke with a manager, **, and tearfully requested that something be done because my kids and I are getting sick so I need my roof installed asap and no one from Dynasty is returning my calls or providing updates. **, looked at my file for the first time that day and pointed out that my file reflects that there is a tarpaulin on my roof. He was shocked when I told him the tarpaulin was removed last year. This is extremely frustrating because the tarpaulin was removed by a Dynasty employee and I was charged $250 by Dynasty for the tarpaulin removal yet my file does not reflect that I have a leaking roof with no tarpaulin. ** sent a Dynasty employee to my home on 10/05/2023 following my office visit and told me that I will have my roof installed by the next week. The week has started, and no one from Dynasty has contacted me to confirm an installation date. So, I went in person to the office again on 10/9/2023 to ask for my installation date and was told that materials should be delivered to my house this week and after the materials are delivered they will reach out to me for and installation date - so there is yet more delay.

  

  Business response

  10/17/2023

  Hello,

  
  We are aware of ***************** concerns regarding her project and working diligently to get these issues resolved for her. We confirmed with her yesterday 10/16 that her permit was still posted on her house. We already have materials secured for the completion of her project and plan to have her projected fully completed in the next week. We have every intention to complete her project and present to her a beautiful new roof. We understand that we had a delay in the project and did not initally meet her expectations. We will be communicating with her directly in regards to her installation date and continuing the production process.

  Customer response

  10/27/2023

   
  Complaint: 20719859
  
  I am rejecting this response because:

  Dynasty began working on my roof on 10/22/2023. On 10/23/2023 I called and asked for an estimated completion date. I was told that I will get a call back regarding the estimated completion date because the company is still waiting for materials. No one has provided me with an update since then. I have not seen anything done on the the roof since 10/22/2023. Yesterday the dumpster was removed from my driveway but thats all Ive seen since 10/22/2023. No one is communicating with directly like they claim in their response. I intentionally waited until the end of the week to respond because I wanted to give Dynasty the opportunity to complete the roof as promised but we are now at the end of the week and I honestly dont know when ******* will be done.
  
  Sincerely,
  
  *************************

  

  Business response

  10/31/2023

  Hello,

  The materials are on-site and you are scheduled for production tomorrow, Wednesday, November 1st in which it should be completed.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had my roof done 2.5 years ago by Dynasty Building Solutions and they were paid in full back then. I was happy with the work and have no complaints about what transpired back then. However, just recently, they have harassed me for over $3000 more starting in August. I moved out of state and had no idea what was going on and they just continued to harass me for this money 2.5 years after it was paid in full, they mentioned it was additional charges. I dont owe them this money, this was NOT the contract amount and I was. It alerted to owing this money until 2 months ago. Now they have threatened to file a judgement against me. I dont owe this, they dont deserve to be paid anymore and I find these actions very questionable and sketchy to charge additional charge SL almost 3 years after the project was completed and paid for.

  

  Business response

  10/17/2023

  Hello,

  We reached out to the customer on 10/10/2023 at ****** but were not able to make contact. Our office left a voicemail but have not heard back. We would like to speak with the customer to go over all of the insurance documents and paperwork to explain the Supplemental process and how it works.  We would like the opportunity to speak with them but we are unable to make contact.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩