Complaints

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our first complaint is that the work they contracted to perform has not been completed. Second, the quality of the work performed is not acceptable. Also, the work crews have damaged some of my personal property and failed to clean up after themselves. It has been over 2 years since we initiated this contract with Dynasty Building Solutions, LLC with one excuse after another on why they can not complete the job. Since I wanted to be present when the workers were here, I was given around *********************************************************************************** Thus, I missed all those days without pay from my job. We are senior citizens and this process has caused undue stress, frustration, and lost sleep for both of us. In addition, we have had squirrels living in our attic for several months now due to incorrect installation of our soffit and, also, water leaking into our exterior frame wall due poor installation of our chimney flashing. So, for over 730 days, we have not gotten resolution of our problems.

  Business response

  10/29/2024

  Hello,

  Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for the ongoing issues you've faced and any distress this has caused. We understand how frustrating this must be, especially given the time and inconvenience involved.

  Please know that resolving these repairs is our top priority. Our team will be reaching out directly to confirm specific scheduling dates and times to ensure that the necessary work is completed promptly and to the high standard you expect. We are committed to addressing each of the issues you've raised, including the quality concerns, property damages, and any clean-up needed after repairs.

  Thank you for your patience as we work to resolve this matter. We look forward to getting this resolved to your satisfaction.

  Customer response

  10/29/2024

   
  Complaint: 22480346
  
  I am rejecting this response because:  I have heard this response for over 2 years. I will not accept this response until the work is completed to my satisfaction.
  
  Sincerely,
  
  *** *********

  Business response

  11/07/2024

  We wanted to inform you that our crew has visited the property and completed the necessary repairs. We have been actively trying to reach Mr. ********* to confirm his satisfaction with the repairs and address any remaining concerns, but we have been unable to make contact with him thus far.

  We kindly request that Mr. ********* contact our office at his earliest convenience so that we can confirm that his concerns have been fully addressed.

  Thank you for your assistance, and please let us know if theres anything further we can provide.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dynasty put new roof on house, it leaked over a year ago. They came out and repaired it and fixed my front room that leaked. Once again the room leaked they said its not under warranty and I would need to pay for an inspection. If it was fixed the first time it would not have leaked. I want it repaired correctly and the damage fixed again. Fixed right not like last time

  Business response

  10/29/2024

  Thank you for sharing your feedback with us. We are sorry to hear that you are not completely satisfied with your experience.

  At Dynasty Building Solutions, we take pride in the quality of our workmanship and the services we provide. We want to assure you that our workmanship warranty covers any issues that arise due to the installation of your roof. However, its important to note that this warranty does not extend to issues caused by external factors such as weather events.

  Living in *******, we understand the challenges posed by the intense storms that can occur. These weather conditions can sometimes cause damage to even the most well-built homes. Its not a reflection of poor construction but rather the reality of how unpredictable and powerful the elements can be.

  As we discussed over the phone, there is a $250 fee for any inspection done by our company. This inspection fee is refunded immediately to the customer if the issue is found to be a warranty issue. We correct any warranty issue free of charge. If for some reason the issue is not related to the warranty, we do apply the $250 fee to the cost of the repair.

  For your specific case, we wanted to bring the following to your attention:

  1. Your warranty expired in 2024, as it was a 5-year workmanship warranty.  
  2. Any named storm voids both labor and manufacturer warranties

  That said, as a company committed to integrity, we will still address any repairs resulting from an error on Dynasty Building Solutions' part, as we want to ensure our homeowners are well cared for. If the needed repairs arent under warranty, the $250 will be applied toward the repair costs. Were happy to discuss this further and answer any questions you may have at ************.

  Customer response

  10/30/2024

   
  Complaint: 22461002
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ************

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Folks of the H363137**3238313831H - W. *******; In the early part of the year, knowing my roof needed replacement and that there was woodwork (sheeting) also needed, I made contact with ****** ******* at H31363131**30**333833H (Sat. 1/13/2024). There are a couple of other roofing contractors in the area, but I was hoping that H31**373536343533**31H may have been more open to the additional work needed. I signed the contract with ****** on 1/22/2024 for the amount of $**,096.61 for the project, including removal of old shingles and installation of painted steel, with 30% paid up front. Expectation was for the project to take a couple months. Most of my contact with the company has been through email, but payments were almost all by check dropped off at the ************* After multiple delays in the process due to various aspects (once ****** - AR was saying they were needing a payment, and I realized that I had a receipt for the 20% payment I&#**;d dropped off at the office, but she had failed to run it through and credit my account), the bulk of the work has been accomplished, (which was reassuring when the storms passed through) and payments of 30/20/20/20 percent have been made, plus addtional for more wood (paid by credit card) that they hadn&#**;t figured in to the initial estimate. But there are several matters for them to do to fully complete the job; replace the siding on the three ends of the roof, reinstall electrical conduit and three light fixtures, clean up construction debris around the property, and repair the ceiling inside the front door where an earlier worker on the roof put something through it (which I&#**;ll need to be here to permit access, for what may be a dusty, messy repair). The final 10% is to be paid once I am fully satisfied that all work has been completed. An attempt was made by ***** ******* (Production Director) for me to pay their supplier for the materials, but I&#**;ve experienced enough difficulty in dealing with H31**373536343533**31H that I wouldn&#**;t risk such an ill-advised set-up. I feel that I have extended much patience and understanding, but the patience part is wearing quite thin with tiring of the old runaround. It&#**;s now been over eight months since the contract was signed, and more than two months since hearing from H31**373536343533**31H, and I&#**;m caused to question whether the supplies to finish the project have even been ordered. I had been in contact with ********** ******** back in July (see two of the latter messages below, the first unsigned, presumably from her), but have heard nothing since those. And now driving past this past weekend (9/29), I see a "For Sale" sign posted, so don&#**;t know what that indicates, but it doesn&#**;t look favorable. Perhaps had I read and seriously considered what I now see on your website regarding H31**373536343533**31H, I would have taken my business elsewhere. Thanks in advance for your efforts on my behalf. I&#**;d prefer that no one else experience what I&#**;ve gone through in getting this roof work done. Sincerely, *. ********* Re: Project completion? Wed. 7/17/2024 H31363131**30**333833H ?You Good morning Mr. ********** I apologize as I have been out of office and ****** is no longer with our company. I apologize for the delays and any oversight on your file. I have escalated this to my management team and I will get back to it as soon as possible with more information. I can assure you we are committed to completing your work and contacting the H363137**3238313831H shall not be necessary. Re: Re: Re: Maple Lane Project 7/25/2024 From: ********** ******** You Dynasty Building Solutions, LLC *****, FL Good morning, *****, I want to sincerely apologize for the issues you&#**;ve encountered. I understand how frustrating this situation must be for you, and I appreciate your patience. Moving forward, I will be your main point of contact to ensure clear communication. We plan to order the siding early next week. Once we receive confirmation that it&#**;s available for pick-up, I will contact you immediately to schedule the date for our crew&#**;s return. After completing the exterior work, we will have our interior crew return promptly to address the ceiling issues. If you have any concerns or need further assistance in the meantime, please don&#**;t hesitate to reach out. Your satisfaction is my priority, and I am committed to completing your project as soon as possible. Thank you for your understanding and patience. Best regards, ********** *. Accounts Receivable **********************. ************

  Business response

  10/25/2024

  Dear Mr. ************************** you for bringing your concerns to our attention. We want to sincerely apologize for the delays and the frustration this situation has caused. We hear you, and we are committed to completing your project and making things right. Our team is aware of the outstanding work and will ensure that everything is finished to your satisfaction.

  
  Since we understand that you do not have a phone, our office will be reaching out to you provately via email to provide updates and schedule the remaining work to be completed. This is being treated as our utmost priority. Please know that we are truly sorry for the inconvenience, and we appreciate your continued patience as we work to resolve these issues.

  
  Sincerely,

  
  Dynasty Building Solutions

  
  

  Customer response

  10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will need to make contact with them to see how they follow up 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June my roof started to leak in my kitchen, my roof is only 4 years old,I called the company and set a date for them to come out which was quit difficult, The first guy that came out, met with my husdand went up on the roof as well as coming inside to evaluate the problem, he took pictures and gave a verbal evaluation of the problem assuring us that the he would turn in the report and the leak would be repaired as well as the I side. 48hrs later I get a phone call from the company that this guy has quit, and I need to take pictures and submit them to the company.,I refused to do that,the company then said they would send someone out to do the photos and evaluation. Approximately a week maybe 2 later the company ceo comes to my home takes a picture I side go's up on the roof and comes back to my door 10mins later with a nail in his hand,he said here is the problem' I patched it and everything's good. 3days later we had a storm...my roof leaked continous I called the company,set a date for them to co e out again it was a no show.i called again set another appointment with he came out took a picture told us there was nothing wrong with the roof and he would send someone to fix the quarter size Stain in my ceiling which is much greater than a quarter.that was saturday morning 8/24/2024. It has *********** almost every day no one has contacted me. I've called and text with no return.

  Business response

  08/29/2024

  Thank you for reaching out to us regarding your roofing concerns. We sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is important to us, and we want to address your concerns to ensure clarity and satisfaction.
  
  We understand that coordinating a convenient time for your initial evaluation was challenging. Given your limited availability during the work week, we made an exception to accommodate your schedule with a Saturday appointment, as our office typically does not run on weekends unless there is an emergency. We regret if this contributed to any delays in addressing your concerns.

  
  During the initial visit, our technician conducted a thorough evaluation, including taking pictures and assessing both the interior and exterior of your roof. Our representative identified a nail pop, which is a common issue where a nail holding a shingle becomes loose and pops up. We addressed this by resealing the area with roofing cement, which should have resolved the leak. As this was covered under your warranty, we refunded your $250 roof leak evaluation fee.
  When we inspected the roof and interior again after stating that it was still leaking, we found no evidence of an active leak or new water damage. There was no wet drywall, and the interior stains appeared unchanged, leading us to believe that the initial leak was successfully repaired.

  
  We are committed to repairing the interior damage caused by the leak. We need to schedule a convenient time for the interior repairs to be completed, and at no cost to you, as it is covered under your warranty. We would not proceed with these repairs if we believed there was an ongoing issue with your roof.

  
  We understand your concerns and are dedicated to resolving them to your satisfaction. We will contact you to arrange the interior repairs. We look forward to putting this matter to rest and ensuring your home is fully restored.

  
  Thank you for your understanding and patience.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I entered into a contract with Dynasty Building Solutions, LLC on March 11, 2024, with the signed acceptance of their written proposal and a deposit of $1362.62, 50% of the total agreed upon amount of $2725.23. Dynasty was paid via credit card on March 11, with the transaction posting on March 12. When no work nor communication had been made by June 11th, 93 days after contract signoff and payment, I reached out to determine a start date. I was told that the team had to meet and I would be provided with a start date the next week. Upon following up the next week, I was told that a new proposal with additional costs needed to be drawn up, and after declining the offer and requesting a refund, I have been met with weekly delays. Our original request for a refund was recorded via text and in good faith on June 26. We were told on July 3rd that a refund check in the amount of $1362.62 was to be processed, released and tracking information provided the following week (week of July 8). When no check or tracking information had been received by June 12th, I reached out again only to be told that the accounting team had not processed it yet and that it is still in queue. This is despite the refund being expedited from a typical 30 day turnaround. I now see that the company is not BBB accredited despite their website claiming to be A+ on their website and our situation is not an isolated incident. I have requested a refund formally via certified letter and see that their license expires on Aug 31, thus will be proceed as needed.

  Business response

  08/05/2024

  Dear *************,

  
  Thank you for bringing this matter to our attention. We apologize for the delays you've experienced regarding your refund from Dynasty Building Solutions, LLC.

  
  We acknowledge the initial contract signed on March 11, 2024, and your deposit payment of $1,362.62. We understand your frustration with the lack of communication and delays in providing a start date for the work.

  
  Regarding the refund, we are committed to resolving this promptly. We apologize for the inconvenience caused by the delays in processing. Rest assured, we are on track to have the refund issued to you by the agreed-upon date of August 7th as stated by our office.

  
  If you have any further questions or concerns, please feel free to contact us directly. We appreciate your patience and understanding in this matter.

  
  Sincerely,

  
  Dynasty Building Solutions, LLC

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dynasty Building Solutions put a new roof on my house on 09-29-2020 and was paid $30,000. The shingles have a 50 year warranty and 5 year workmanship warranty. Dynasty came out three times to fix leaks after the new roof installation, but when a problem with the shingles on the ridgeline on both corners of the back of my house started buckling leaving a gap in each corner for rain to get under the shingles. I contacted Dynasty and sent pictures and they said it was wind damage and they would repair it for $500.00. My house is on a conservation lot with trees behind my house to block wind. It does not make sense that the wind only affected the last shingle on each corner of the back of the house and not the rest of the roof. I think they may have shingled over my ridge vent on top of house and the heat is trying to escape buckling the two shingles.

  Business response

  07/10/2024

  According to the signed contract, any named storms void the provided labor warranty. The photos you sent confirm that the damage in question is indeed storm-related. We reached out to the homeowner on March 8, 2024, and they understood this analysis. The homeowner mentioned that if her deductible exceeds our charges, she would contact us again. This implies she may either use her insurance or pay out of pocket, whichever is more practical, considering the roof is 4 years old and has a 5-year labor warranty. Please note that we are committed to addressing any issues covered under the warranty promptly.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired this company to repair roof after hurricane ***. I finally received a couple of checks from **** to get the repairs done as my insurance company went out of business. Dynasty Building Solutions has had the checks for several months and keep telling me that they have to reschedule due to rain. A permit was placed on my home on May 8th and still nothing is scheduled. We havent received much if any rain here. My lawn is brown from lack of rain. Im at my wits end to get my roof done. *** made many attempts to get this resolved to no avail. I need help to get this issue resolved. Either they do the work or issue a refund.

  Business response

  06/08/2024

  Thank you for your email, as you know we have been in direct contact with you regarding delays and updating you frequently on the status of the work. We just confirmed on Friday that your on for next week and we will continue to update you with material dumpster delivery dates. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Dynasty Building Solutions, LLC has continually harassed me in seeking additional payment after a final paid in full invoice had already been issued. A paid in full invoice was issued by Dynasty Building Solutions, LLC and was received on February 17, 2022 attached to an email from ************************* *************** ALL) indicating final paid in full with zero balance (0.00), Invoice #FL14-7604-2. This invoice included a SUPP charge for the amount of $6,896.67. Dynasty Building Solutions issued another invoice (#FL14-7604-3) dated October 13, 2002, and was emailed to me on November 14, 2022 for another SUPP charge in the amount of $1,263.41. To supplement my claim, a wind mitigation form was signed by ************************* on 02/10/2022 in which I was advised wouldnt be issued unless the account had been paid in full.I sent a copy of invoice no. FL14-7604-2 including the email that accompanied it indicating that it was the final paid in full invoice on 11/07/2022. Continuous calls and texts from Dynasty Building Solutions has been ongoing, and my account was sent to collections.A cease and desist letter was sent to this company on April 15, 2024, only to be sent a Settlement Agreement and Mutual Release form which implied a debt needed to be waived, there was no debt. The issuance of the final paid in full invoice showing $0.00 balance due completes the contract. It is illegal and unethical to try to add charges after the fact.

  Business response

  06/04/2024

  I am writing to follow up on your email received on May 17, 2024, and to provide a formal good faith response regarding the May 24th deadline.

  
  We understand that you do not intend to execute the Settlement Agreement and Mutual Release. Accordingly, we have noted this in your file and will not pursue this matter further.
  However, we need to address the outstanding balance on your account. Per our signed contract, the Terms and Conditions state that Dynasty reserves the right to add interest on any unpaid balance. We have detailed those terms and conditions below for your reference. Additionally, we have outlined your outstanding balance based on the signed contract.

  
  Attached, you will find the payment letter from your insurance company approving the supplement amount of the *** to $22,722.81, based upon approved documentation for work that we rendered and were rightfully due. Based on the work we did not perform, we credited your account accordingly, as shown on your invoice. You did have an unpaid outstanding balance in which we applied interest per our contract which was a total of $522.33. 
  For your convenience, here are the key details:

  
  Original approved insurance estimate: $13,812.78 
  Upgrade to ************* $700.00
  Tarp: $2,013.36
  Wood Invoice: $1,175.00
  Supplement check amount: $6,896.67
  Credited amount for unperformed work: (-$3,404.27)
  Accrued interest: $522.33
  
  
  Payment Terms. Payment/deposit schedule shall be as indicated on Proposal/Contract. Final payment (payment in full) shall be due within one (1) day of substantial completion of the work. Customer agrees to pay interest at the rate of 1 1/2 % per month (ANNUAL PERCENTAGE RATE OF 18%), or otherwise, at the highest rate allowed by law, on the balance of any and all unpaid amounts. This interest rate shall also apply to post-judgment awards. Payments received shall be applied first to interest on all outstanding invoices and then to the principal amount of the oldest outstanding invoices. Customer agrees that any change or deviation from the scope of work will be charged to Customer as a cost that is separate and in addition to the quoted price. For work related to an insurance claim, Customer shall pay Contractor the replacement cost value, as well as any/all additional or supplemental funds approved and/or provided by the insurance company related to Contractors work. Customer acknowledges his/her independent obligation to pay Contractor, and that payment to Contractor shall not be contingent upon Customers receipt of payment from any third party, specifically including, but not limited to, payment from Customers insurer. For work related to an insurance claim, Customer shall instruct the applicable insurer and/or mortgage company to issue all applicable checks as joint checks naming Contractor as a co-payee. ******** agrees to instruct his/her insurer that Customer expressly authorizes Contractor to discuss and/or explain a bid for construction or repair of covered property with the insurer and that Customers insurer is authorized to communicate with Contractor accordingly. If Customer does not make any required payment, Contractor shall be entitled to recover from Customer all costs of collection incurred, including all attorneys fees, costs, and expenses incurred whether or not litigation, arbitration, or any other legal proceeding is commenced. If at any time Customer fails to pay Contractor in accordance with this Agreement, then Contractor may, at its sole discretion, suspend shipments, performance of work, and/or warranties until full payment is made, and/or terminate this Agreement.

  
  With that being said, we do not see it necessary to pursue this issue any further as we want to end our relationship on good terms. As we have previously discussed, we waived the accrued interest charges, in good faith, of $522.33 back from 2021 when your project was completed. Your account now stands at $0.00. We have attached a copy of the invoice to this email, along with the copy of the signed contract to include the terms and conditions.
  As mentioned in our previous correspondence, we have contacted the collection agency to remove your file from their active cases. They should no longer reach out to you for any reason. At this point, we will be closing out your file. 
  We do kindly ask that you reconsider the complaint submitted to the Better Business Bureau, as it was filed after we received your email response, and before we had an opportunity to respond accordingly. Our customers are very important to us and we would like to maintain our good name and reputation. 
  We apologize for any inconvenience this may have caused and wish you all the best. If you ever have any other issues or concerns, please know that Dynasty Building Solutions is here to help.
  Thank you for your attention to this matter.
  

  
  

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please read the attachment I had too many characters. I'm seeking reimbursement on housing the 3 vehicles.

  Business response

  04/10/2024

  Hello

  We acknowledge the receipt of your request for reimbursement for vehicle storage during the completion of your roof.
  As outlined in the contract agreement that was signed, it explicitly states that our liability does not extend to items outside of our control, including reimbursement for expenses incurred. However, we understand the inconvenience caused by the delays experienced during the project, and we are committed to finding a fair resolution to address your concerns.
  In order to proceed with your request, we kindly ask you to provide us with the paid receipts for the vehicle storage expenses you are seeking reimbursement for. This will enable us to assess the situation accurately and determine how we can assist you further.
  We appreciate your understanding and cooperation in this matter. Please do not hesitate to reach out if you require any further clarification or assistance. We are here to help in any way we can.

  Business response

  04/10/2024

  Hello

  We acknowledge the receipt of your request for reimbursement for vehicle storage during the completion of your roof.
  As outlined in the contract agreement that was signed, it explicitly states that our liability does not extend to items outside of our control, including reimbursement for expenses incurred. However, we understand the inconvenience caused by the delays experienced during the project, and we are committed to finding a fair resolution to address your concerns.
  In order to proceed with your request, we kindly ask you to provide us with the paid receipts for the vehicle storage expenses you are seeking reimbursement for. This will enable us to assess the situation accurately and determine how we can assist you further.
  We appreciate your understanding and cooperation in this matter. Please do not hesitate to reach out if you require any further clarification or assistance. We are here to help in any way we can.

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They took $18k from me in May 2023 and never came back to replace my roof. Each time I called their office, they gave me a 4-6 week start date and its been like this for a year now. They stopped replying my emails. I sent them a certified letter using the address on the contract and it got forwarded to a new address that was not existed and I ended up getting the letter back unopened. I have reported this to the ****************** for investigation

  Business response

  03/07/2024

  Hello,

  We have been in communication with this homeowner via email within our CRM system. We are trying to see if we can get her concerns resolved and come to an amicable resolution.
  

  Thank you,

  Customer response

  03/07/2024

   
  Complaint: 21363391
  
  I am rejecting this response because I have not received a refund. The purpose of this complaint is to get a refund for the work they did not start since I signed on 10/2/22. They have proven to be unreliable and I have been constantly initiating communication because of false promises and no shows. I no longer want their company to proceed with replacing my roof. Despite my multiple requests for a refund, they refused to acknowledge. I just want them to return the $18,000 that they already took on 5/28/23.

   

  
  
  Sincerely,
  
  ****************

  Business response

  03/07/2024

  As per the finalized contract dated 08/07/2023, we've diligently kept you informed about any potential delays, including those caused by weather, crew availability, or material shortages, which are beyond our control as outlined in the contract terms.
  Understanding the urgency of your project, we prioritized your work, ordering necessary materials and arranging for the delivery of a dumpster. However, we encountered an unexpected challenge when our attempts to proceed with the installation were met with a denial of access to the property.
  We recognize that there *** have been some miscommunication on our part, and we take responsibility for any misunderstandings that *** have arisen. We value clear and open communication with our clients and are committed to addressing any concerns that *** arise.
  Unfortunately, this denial constitutes a breach of contract, hindering our ability to fulfill our obligations as agreed upon. Furthermore, it's disheartening to note that recent interactions, particularly on social media platforms, have involved aggression, defamation of character, and unwarranted name-calling.
  In light of these developments, we find ourselves at a crossroads. We wish to amicably resolve this situation and offer two options in line with the contractual terms:
  Proceeding with the completion of the work as initially agreed upon.
  Cancelling the contract, with a cancellation fee as stipulated in the contract, given the impediments encountered.
  We understand the importance of finding a mutually beneficial resolution, and we remain committed to upholding the integrity of our contractual agreements while addressing any concerns that *** arise.

  Customer response

  03/08/2024

   
  Complaint: 21363391
  
  I am rejecting this response because of their numerous lies and same excuses since I signed the contract on 10/2/23. They took the $18k from me on 5/28/23. They had 9 months to replace my roof but they never showed up. I was the one who had been following up with them and asking them to return the money up until 2/27/24. At this point, I dont want to deal with them anymore so I filed a complaint with the BBB on 2/28/24. The following dat of my complaint, they started to call me from different phone numbers and none of them had left any messages on my voicemail because they didnt want their voices recorded so they sent text messages instead. I had told them that it was too late to proceed because of their false promises, bad reviews and similar complaints posted by their customers on the ******************** website so I chose not to deal with them anymore. Just this week on 3/3/24 at 7pm, they ordered a dumpster to be delivered so I had to stop it. I asked for a refund and not a dumpster. In fact, I have been asking for a refund since July because of their no shows in June and July. According to the Florida law, a contractor has up to 90 days from the day a permit is issued to replace a roof or a customer can ask for a refund. A permit was issued and posted on my window in June 2023 and all I got from them were false start dates and excuses. They threatened me with a 20% fee if I cancelled the contract. Theyre not trustworthy so I am asking for a full refund so I can get someone else to replace my roof. I dont want to deal with future problems because I have lost confidence in them. I have attached copy of permit for review. I have kept all conversations available upon request. The purpose of this complaint is to get a full refund!!! 

  Sincerely,
  
  ****************

  Business response

  03/20/2024

  Please reference your contract that you signed and has been provided to you.

  We provided options we have tried reasoning we have tried coming to a conclusion, here is our last email

  that we have sent as well on 3/12 with no response back. 

  Ms. Amaly,

  
  I understand your concerns and want to address them directly. It's crucial to us at Dynasty Building Solutions that we operate transparently and fairly, and I feel its important to clarify some points regarding our project together.
  
  Firstly, I want to reassure you that at no point did we abandon your project. Our records and communications reflect ongoing dialogue with you about the project status, including updates on any delays and our efforts to prioritize your project above others in response to these setbacks. We acknowledge the delays were significant and regret any inconvenience caused.
  
  Specifically, we made concerted efforts to move your job ahead in our schedule as a gesture of goodwill and to mitigate the impact of earlier delays. Unfortunately, when we attempted to deliver materials as part of our commitment to commence work, they were not accepted. This was a critical juncture as we were prepared and ready to proceed with the necessary work on your property.
  
  Our team has always aimed to keep you informed and work within the boundaries of our agreement, striving to accommodate and adjust to the project's needs as they evolved. We understand the frustration that delays can cause, and it's never our intention to diminish the trust you place in us.
  
  Given the circumstances, we are still committed to finding a resolution that respects both your position and the contractual agreements we have in place. We believe that open communication and mutual understanding are key to resolving this matter in a way that is considered fair and equitable for both parties.
  In a spirit of compromise and understanding, we are willing to reduce the cancellation fee to 10% of the contract price. This means, from the $18,000 deposit you've entrusted to us, we would deduct a $2,323.70 cancellation fee, resulting in a refund of $15,676.30 to you. This adjustment is offered in the hope of providing a resolution that reflects our commitment to fairness and your satisfaction, even in the event of contract termination.
  We believe this approach not only addresses your request for a refund but does so in a manner that is fair and considerate of the situation's complexity.
  
   To formalize this agreement and process your refund, we kindly ask you to sign the attached General Release. This document ensures both parties can move forward positively, providing peace of mind and closure.
  
  Thank you for your understanding. 
  
  **************** 
  

  Business response

  03/20/2024

  Please reference your contract that you signed and has been provided to you.

  We provided options we have tried reasoning we have tried coming to a conclusion, here is our last email

  that we have sent as well on 3/12 with no response back. 

  Ms. Amaly,

  
  I understand your concerns and want to address them directly. It's crucial to us at Dynasty Building Solutions that we operate transparently and fairly, and I feel its important to clarify some points regarding our project together.
  
  Firstly, I want to reassure you that at no point did we abandon your project. Our records and communications reflect ongoing dialogue with you about the project status, including updates on any delays and our efforts to prioritize your project above others in response to these setbacks. We acknowledge the delays were significant and regret any inconvenience caused.
  
  Specifically, we made concerted efforts to move your job ahead in our schedule as a gesture of goodwill and to mitigate the impact of earlier delays. Unfortunately, when we attempted to deliver materials as part of our commitment to commence work, they were not accepted. This was a critical juncture as we were prepared and ready to proceed with the necessary work on your property.
  
  Our team has always aimed to keep you informed and work within the boundaries of our agreement, striving to accommodate and adjust to the project's needs as they evolved. We understand the frustration that delays can cause, and it's never our intention to diminish the trust you place in us.
  
  Given the circumstances, we are still committed to finding a resolution that respects both your position and the contractual agreements we have in place. We believe that open communication and mutual understanding are key to resolving this matter in a way that is considered fair and equitable for both parties.
  In a spirit of compromise and understanding, we are willing to reduce the cancellation fee to 10% of the contract price. This means, from the $18,000 deposit you've entrusted to us, we would deduct a $2,323.70 cancellation fee, resulting in a refund of $15,676.30 to you. This adjustment is offered in the hope of providing a resolution that reflects our commitment to fairness and your satisfaction, even in the event of contract termination.
  We believe this approach not only addresses your request for a refund but does so in a manner that is fair and considerate of the situation's complexity.
  
   To formalize this agreement and process your refund, we kindly ask you to sign the attached General Release. This document ensures both parties can move forward positively, providing peace of mind and closure.
  
  Thank you for your understanding. 
  
  **************** 
  

  Customer response

  03/21/2024

   
  Complaint: 21363391
  
  I am rejecting this response because theyre LYING. They were giving me false start dates up until February 29, 2024 AFTER I had already filed my complaint with the BBB to request for a full refund. They NEVER contacted me about their NO SHOWS but it was ME that contacted them when they didnt show up as promised. When I contacted them, they gave same excuses and false start dates of 4-6 weeks. In January, I contacted them because they didnt show up on 1/8/24 and 1/15/24 and my last follow up with them was 2/27/24. For the past 9 months, I was literally begging them to replace my roof or issue a refund in full and all I got from them was another 4-6 week dates since they took the $18k from me on 5/28/23. Just 2 weeks ago, they wanted to work but it was too late. I dont find them reliable and I have no trust in them after reading other customer complaints against them so Im entitled to get a full refund. According to the Florida law, a contractor has 3 months to start project from the date of permit issued or a customer has the right to ask for a full refund. The purpose of this complaint is to get a full refund!! I suffered enough from Dynasty.

  
  Sincerely,
  
  ****************

  Customer response

  04/17/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ****************

  Business response

  04/17/2024

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********,  and find that arbitration is necessary.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩