ComplaintsforAABO Home LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  05/31/2024 Monthly payments for ***** for 120 months. They were to pay off my full contract with ADT. They have not tried to fix what I was promised. Then i found out they signed me up for a home improvement loan #****** and account # **********. They waited for me to leave so they could talk my husband into a new alarm. This is elder abuse. I never requested for a loan nor did I want the alarm system as I just got one from adt last year. I'm 81 years old and my husband is 84 with dementia. They tricked him and me. They were suppose to wait till I came back from the store and with my other daughter to talk about this. I just want to cancel this service and got back to adt who I trust and never wanted to change but after they installed the system I was forced in to signing.

  Business response

  07/20/2024

  We have reviewed our records and have a recorded call with *************************** (noted as "Dixob" in the BBB complaint, which delayed locating her account) where we went over the terms of the loan and confirmed that she agreed to the new Aabo Home Security system on 05/31/2024. This call included details about the loan and the new system, and we verified her understanding of these terms.
  We acknowledge that there was an issue with the technician arriving at the incorrect time, and we sincerely apologize for any inconvenience this may have caused.
  We have made several attempts to reach you, including calls on July 4th and July 17th from our company phone, and have also contacted both the technician and sales representatives to assist with the previous alarm system payoff. Unfortunately, these attempts only resulted in leaving voicemails.
  We are committed to resolving this matter and would appreciate it if you could contact us back on our corporate line so we can assist with the remaining issues. We are here to help and ensure that everything is addressed to your satisfaction.
  Thank you for your patience and understanding.

  Customer response

  07/22/2024

   
  Complaint: 2186337
  
  I am rejecting this response because: they did not have my consent.  I was not at home.  My husband was and he has dementia and did not understand what was going on and allowed the in stalller to put in that system and take out the system that was already installed which I had installed Nine months ago. So I thought I had to agree to the to the system until I told my daughter what had been and she said I should have them to take it out at that moment. But I dont know I could do that since it was already in. No one has called me are left me an email. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Securtiy System: salesman told me I would have no monitoring fee until equipment was paid off for six years. Called owner and he told me salesman could not do that equipment would be 50 dollars a month and monitoring fee would be ***** a month so I cancelled the equipment and told them to pick it up so they charge me ***** for monitoring fee for two days and ****** to pick it up. I read that I had 5 days to cancel it.

  Business response

  11/15/2023

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand the importance of clear communication and customer satisfaction, and we regret any confusion or inconvenience you *** have experienced.

  
  Upon reviewing your complaint, we would like to clarify a few key points:

  
  1. Sales Agreement: Our records indicate that the terms of the sales agreement, as explained by our representative, included a monitoring fee and an equipment fee. We strive to ensure that all our sales personnel provide accurate and transparent information about our services and fees.
  

  2. Recorded Call and Signed Contract: We have a recorded call and a signed contract with you that outline the terms of service, including cancellation and termination fees. These documents serve as a mutual understanding of the agreement between both parties.
  

  3. Cancellation Policy: Our cancellation policy, as stated in the contract, includes specific fees associated with the early termination of services and equipment pick-up. This policy is designed to cover the costs incurred in these processes.
  

  4. Efforts to Resolve: We are committed to resolving any misunderstandings amicably. While we stand by the terms of our agreement, we are open to discussing potential solutions that *** address your concerns while adhering to our contractual obligations.

  We appreciate your business and are keen to find an amicable resolution. Please feel free to contact us directly to discuss this matter further. Our aim is to ensure that all our customers are fully informed and satisfied with our services.
  

  Thank you for your understanding,

  Aabo Home Customer Support Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩