Complaints

This profile includes complaints for Florida Electric & Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Florida Electric & Solar LLC

  420 S Cedar Ave Tampa, FL 33606-2221

• 

  Florida Electric & Solar LLC

  302 Knights Run Ave Ste 1150 Tampa, FL 33602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Defective Solar System Installation by Florida Electric and Solar (FE&S)I am filing this complaint regarding the defective installation of a solar system on my property at **********************************************************************************, in April 2021 by Florida Electric and Solar (FE&S). Specifically, the flashings securing the solar system to my roof were installed incorrectly, violating the contractual 10-year workmanship warranty that guarantees all installation work will be "free from defects."The plans submitted by FE&S and approved by Hillsborough County required the use of UNIRAC FlashKit Pro flashings, installed per the manufacturers guidelines and Florida Building Code Section 1507.2.8. However, inspection revealed that 46% of the flashings were improperly installed during the removal of eight panels to locate leaks. This failure compromises the system's integrity and may necessitate removing and inspecting the remaining 31 panels. Despite repeated attempts to resolve this issue, FE&S has not provided appropriate corrective action or honored their workmanship warranty. The incorrect installation constitutes a clear defect, breaching both the warranty and approved building plans. I request FE&S take immediate action to remove, inspect, and reinstall the solar system per code requirements and industry standards to resolve this matter and restore the integrity of my roof and solar system.

  Business Response

  Date: 01/27/2025

  Good morning *****,
  
  Please see attached email responses, as we have provided a 100% resolution. 

  
  "We have addressed the concerns and provided solutions to the issues you raised. 
  
  
  1) flashkits not under entire shingle- the solar passed local building department structural building inspection. Our engineer approved the. Flash kits as they are installed. Construction routinely requires field adjustment and accepted means and Methods to bridge the gap between what is feasible in the field for installation as to what manufactures installation guidlines are. We do not live in a perfect world. We have also verified as have you that the flashkits in question are not leaking.
  
  
  It would create significant risk to attempt to move them as the shingles are less maluable and more so we do not want to remove fasteners and expose open holes in your roof. 
  
  
  
  2) FES will assume responsibility for the 2 leaks and we have provided a detailed response on course of action for repair.
  
  
  We are honoring the warranty to address the roof leak.
  
  
  3) we have worked thoroughly with you, we have been on site several times, I have met with you in our office and we have discussed this issue in depth. We have maintained a good faith , positive attitude towards seeking reasonable resolution to your concerns. 
  
  
  4) please reflect on our fair do the right thing approach to resolve this matter.
  
  
  We can make the roof repaired immediately and I will continue to uphold our workmanship warranty to you.
  
  
  Thank you *****."

  
  

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22826427
  
  I am rejecting this response because:

  I am writing in response to Florida Electric and Solars (FE&S) reply to my complaint regarding their defective installation of my solar system and their continued refusal to honor the 10-year workmanship warranty. Their response misrepresents the extent of the defects and fails to address their contractual obligation to provide a defect-free installation.

   

  Rebuttal of FE&Ss Claims: FE&S acknowledges that there were at least two leaks caused by their improper installation but attempts to minimize the scope of the issue. Their response omits key facts that demonstrate a systemic installation failure:

   

  1. Independent Inspection Confirmed Defective *****************
     • On November 13, 2024, after FE&S removed only eight of the total 39 panels, Cardinal Roofing confirmed that 46% of the flashings under those panels were installed *****************
     • These defects violate the approved installation plans, the UNIRAC FlashKit Pro installation guidelines, and Florida Building Code Section 1507.2.8, which mandates adherence to manufacturer ********************
  2. The Extent of Defects Remains ************
     • Since nearly half of the inspected flashings were improperly installed, it is reasonable to assume that similar defects exist under the remaining 31 ************
     • FE&S has refused to remove these additional panels to assess the full extent of the defective installation, despite strong evidence of a widespread ***********
  3. FE&Ss Justification for Not Correcting the Defects is ************
     • FE&S claims that some flashings could not be installed per the manufacturers instructions due to existing nails in the shingles. This is not a valid excuse, as a professional installer should have ensured compliance without compromising installation *************
     • FE&S now argues that removing and reinstalling the flashings could cause additional roof damage. However, this only underscores the severity of their initial improper installation and why they must now take corrective ************
  4. FE&S Has Acted Unprofessionally by Refusing to Accept a Certified Notice of ************
     • On January 18, 2025, FE&S refused to accept a certified package containing a formal notice outlining the recommended way forward to resolve the ***********
     • This refusal is not only unprofessional but obstructs the resolution process, demonstrating their unwillingness to engage in good faith efforts to correct their defective **********

   

  FE&Ss Warranty Obligation and Required Resolution: FE&S provided a 10-year workmanship warranty, guaranteeing defect-free installation. Since they failed to install the flashings correctly and did not follow approved plans or manufacturer specifications, their work is defective, and they must correct it at no cost to me.

   

  To fully resolve this matter, FE&S must take the following actions under their warranty obligations:

  1. Remove the remaining 31 panels to determine the full extent of the defective ******************
  2. For all incorrectly installed flashings, FE&S must remove the solar system and ensure the affected portions of the roof are properly repaired and **************
  3. Once the roof is restored, FE&S must reinstall the solar system in full compliance with UNIRAC FlashKit Pro installation guidelines and the *******************-approved ***********
  4. All corrective work must be performed at no cost to me, as required by their workmanship **************

  Conclusion: The discovery that 46% of flashings were defective under the first eight panels is strong evidence that additional defects exist under the remaining panels. FE&Ss attempt to limit repairs to only the visibly leaking areas is unacceptable because leaks are a symptom of improper installation, not the full measure of the problem.

   

  Until FE&S properly investigates and corrects their defective installation, I remain at risk of future leaks and additional roof damage. Their continued refusal to acknowledge the full extent of the defects, their unwillingness to engage in a comprehensive resolution, and their unprofessional refusal to even accept formal notice of defects have caused me significant financial and personal stress, including:

  • Out-of-pocket expenses for solar panel removal and independent ****************
  • Roof repairs due to water damage from defective ***************
  • Loss of solar production, costing approximately $150 since November 2024.
  • Anxiety and uncertainty over potential future leaks and additional damage to my **********

   

  I respectfully request that the Better Business Bureau intervene to hold FE&S accountable for fulfilling their warranty obligations. If FE&S continues to refuse to properly address this matter, I will have no choice but to pursue further legal action.

   

  Thank you for your time and assistance in this matter. I look forward to your response.

   

  Sincerely, ***** ******

  Business Response

  Date: 02/07/2025

  *****, please read our response. 
  
  
  We acknowledge and provide a path to success at our cost.
  
  I will not pay for an entirely new roof because thats what you want.
  The leak occurred by missing a pilot hike and not putting a fastener in it in two locations.
  This is not a result of the flashing failing. This was human error.
  The building department approved the installing by inspecting the flashings and they signed off on the installation method.
  I have also ensured your warranty would be upheld.

  
  I have provided a resolution to every item.
  
  
  I would appreciate if we could resolve the matter in a reasonable agreement.
  
  
  What I am unwilling to do is provide unreasonable
  Compensation to a a simple matter that has a clear path forward of success .

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22826427
  
  I am rejecting this response because you have not addressed the issue. Attached is a copy of the notice of violation sent to Florida Electric and Solar notifying you that FE&S is in violation of code for failing to install the solar system in accordance with approved construction documents. As such FE&S failed to install the flashings correctly and thereby constitutes a defective installation. The warranty contained in our contract guarantees installation workmanship will be free of defects for 10 years. The code violation specifically proves the system was not installed  correctly, i.e. with the approved plans. Therefore I want FE&S to honor the warranty by removing the incorrectly installed solar system and taking it off my property, pay Cardinal Roofing to remove and replace that section of the roof where the solar system was located and then F&ES to reinstall the solar system correctly, all at no cost to me. In return I will not ask for the $1,000 I paid to have the 8 panels removed, the $1200 cost to have Cardinal Roofing to repair the leaks, the unknown cost of repairing the Lanai ceiling damaged by the leaks, and the loss of solar production since you removed the first 8 panels.  I have talked to my lawyer and he and I feel that this is a fair and equitable resolution. As I have said many times please give me a call so we can resolve this issue. Thanks in advance. Regards! ***** Miller 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/06/2025

  This statement is not correct. We have installed the system correctly and had to adjust due to field fitment issues. Our engineer signed off on this as did the city inspector.

  The flashings are not leaking. What caused the leak was a missed s**** in an attachment for a pilot hole we drilled.

  This is only applicable to 1 leak location. We have offered reasonable assistance and support to correct the issue.

  Davids roof warranty is in tact! We will repair the leak caused by the missed s**** in the drilled pilot hole.

  Again, ****** solar warranty is in good standing. There was no production or performance issue related to Davids solar system.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22826427
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was appproached in October 2023 to buy solar from Florida Electric and Solar, with added home improvements that included: New A/C unit, New Roof, New Windows, Roof insulation, Duct and vent cleaning and sealing, ********* energy product, and solar.- Signed up to have work done on Nov 19, 2023 and asked to sign off with ******************* (loan) to pay to start work. - Kept paper trail as I didnt want to sign off without any guarantee of what I was receiving. Didn't received anything cost per price sheet stated in contract. So I was concerned.- Emailed FE&S on Nov 28th, with outlined items to be received and guarantee of the work before signing.- COO responded with confirmation of work. I signed loan agreement on Nov 28th.- Roof was replaced (11/18) and solar (Nov 20) was installed, with solar turned on December 1, 2023.- FE&S communication started getting bad and stopped with other home improvement.- Finally got A/C confirmed and installed on Jan 4, 2024.- A/C, Duct Cleaning and Sealing was completed Jan 6th, but still waiting for city to inspect.- FE&S sent a window company to quote windows on Jan 5 and after they went SILENT.- Text thread with Owner, CCO, project Manager and many others started before A/C work about projects in efforts to get windows, ecostella and other things moving. Lots of misleading info and promises for the projects. - After A/C was installed FE&S went silent again. With multiple attempts to call, email and text.- Threated legal last week and they finally emailed back stating windows were never in contract so said cost is around $28,000 but will only make me pay around $13,000. - I responded that I wanted what was originally offered (13 windows) and NO out of pocket. - They responded that Owner agreed to the deal and they would re-quote windows and get the project moving (along with *********). The last two things items.Now, NOTHING from the company.

  Business Response

  Date: 02/07/2025

  This was positively resolved with the customer. 

  Thank you.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution what I had to do. Im not completely happy with the results but have accepted the conclusion. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Florida Electric & Solar has failed me again and again while refusing to address problems and resolve them after installation of my solar system. This started from the very beginning even before the installation happen. I have tried to resolve directly with the owner *********************************** and time after time since August they promise results, then stop all communications. Timeline: - Installation took place in late summer beginning in late July and installed in ************ owner, because of numerous delays and issues state he would "Pay my first few loan payments ($100 ea.)" He never did and vanished from communication once the install was completed. - The installation was stated to be "Calibrated to my most expensive months of electrical consumption during summer". and "That I should always be in surplus and exporting power back to the grid the rest of the year."...Yet I continue to receive bills at the same rate or even higher than my old electric bills. - I have now been receiving electric bills even higher than normal. - I have asked that they assess me system and have someone come out to check the system...They vanished and not returning calls - I was supplied an "APP" called **************** which has shown from the date of installation a "Net Export" positive, yet it does not align to my electric bills which are the same as they always were. Now I am paying for both electric and a solar loan. This app I believe this "App" has shifted it algorithm to falsify the readings. - The App supplied by Florida Electric and Solar I believe is set to make one think their system is working correctly and used as a leveraging tool for this company to point at Duke or other companies as the issues when it is their fault. This company lied to me. They set up my system which has failed to perform at the level promised and promoted. I am receiving bills from Duke which exceed pre-solar installation and now I cannot get service or support of any kind. No warranty.

  Business Response

  Date: 10/02/2023

  Hi ****! I'm glad we were able to get ahold of you to address your concerns. We are happy to pay your payments that ***** had promised you. As we discussed, we can only promise and warranty the production listed on your proposal. Our system is actually producing more than we had promised. The root of the problem is our sales rep did not sell you the correct size system, and we take full responsibility for that. The reason why is because you had just moved in and we did not have enough to properly size your system. We are willing and happy to provide you with additional panels for free, and since your consumption is higher than inspection, we can offer you additional panels if needed at cost. ************** is a publicly traded company from ********** that has been in business almost 30 years and is the top of the line for inverter technology. They are the most popular solar inverter in the world. Please allow us to make up for our mistake and make sure you are happy like thousands of our other customers. We are here for you. Please reach back out so we can get your electric bill all the way down. Thank you - *******************, Vice President ***************

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 19415274
  
  I am rejecting this response because:
  
  While FES may claim in this complaint that my system is producing what was promised. 
  

  FES promised in writing that my system was properly sized for my actual consumption. IT IS FAR FROM THIS REQUIREMENT. 

  They promised that they had probably assessed my consumption and that the solar system they were installing was going to cover 112% of my overall needs. The solar system they installed has only been able to meet 35% of my consumption.

  FES promised that my new electric bill would only be $35 dollars per month as a Duke connection fee.

  THIS TOO WAS A COMPLETE LIE AND MY BILLS CONTINUE TO EXCEED $300 plus per month.

  All and all FES lied and provided a false claim. They made promises which as far from reality .

  rhey did reach out to me and make a claim that they would solve it. But that I needed to buy more pancakes from them and spend another $30,000.

   

  So they want me to spend another $30,000 to make up for their mistakes.

  The only resolution I am willing to except is total payoff of my current system. At this point it seems I need to take the next step and file a complaint with 

  ********.gov and continue to outline my case as FES in my view committed complete fraud.

  google the owners name He has countless fraud claims against him.
  

  At this point againI am only will to except total payoff of my current Solar loan  

  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 19415274
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/27/2023

  Upon further investigation, your system was actually not miscalculated by our sales representative. 
  
  The issue is actually that your consumption is more than it was the prior year.
  
  If you look at the screenshots of your total 12 month production, your system produced ****** kWh over the last 12 months. Your agreement and proposal both say we are estimated to produce ****** kWh.

  
  This means your system is actually producing more than we had sold you on.
  
  The reason why your bill is higher than just your customer charge, is because you are using significantly more energy than you did last year.

  
  We cannot control or be held responsible for the amount of electricity our customers consume. We can only be held responsible for the amount of electricity that your solar panels produce.
  
  We accurately sized your system based on the kWh you provided to us via your utility bill at the time of sale. It is very clear on both the contract and sales proposal what your system is expected to produce.
  
  Your system is producing more than what was anticipated, so it is unfair to be making claims that we did not deliver what is on your contract or sales proposal. 
  
  We are happy to offer you a significant discount on additional panels to cover your new utility consumption.
  
  We always do our best to make our customers happy any way that we can and would love to work towards a solution to meet your new demand for electricity, but upon further review, it is clear we have successfully fulfilled our contractual obligation.
  
  Please see the copy of the contract, sales proposal, and solar production below.
  
  You can also call my direct line at ************** any time.
  
  Thank you,
  *******************
  Vice President
  Florida Electric & Solar
  
  

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 19415274
  
  I am rejecting this response because:

  This business continues to spin this to their favor without settlement. 
  

  the over all claim goes back to their claim that 112% of my energy needs would be met and that I would only be paying a $35 per month connection fee to Duke. 
  

  It was clearly communicated to FES before any contracts were signed or agreements weee made that it would not be accurate if they only use the history from Duke to assess my power needs. 
  the home had been vacant so to a foreclosed for nearly 8 months which it was clearly communicated that this would happen. 
  

  I supplied bills and history showing that my energy demands were much higher. 
  FES assured me that they took this into consideration and that they even needed to reduce my system size because it exceeded my energy demands by so much. 
  

  FES assured me they had taken all energy demands into consideration and that the number and need for the panel production would meet my demands. 
  

  THIS IS FAR FROM THE TRUTH!

  FESs system design only meets 35~38% of my overall energy demand. AgainFES assured me that they had taken all factors into consideration when installing my system. 
  

  The current production level FES continues to state as sufficient is a result of a COMPLETE LIE and failure on their part. They did everything possible to simply rip me off and gain a sale. 
  

  To dateI still have $400 per month electric bills as well as a solar system payment. 
  

  I have submitted two settlement solutions to FES and they have refused both and only stated that their solution is to buy my panels from them at another $20,000 out of my pocket  

  My offers where to either:

  - install enough panels to meet my energy demands

  - Refund me for all expenses at a rate of 65% of the overall cost since the system is at least producing 35%  

  AgainFES refused both of these.

  in Addition the owned ***** has threatened my with a defamation of character lawsuit for writing bad reviews and filing this BBB claim.  
  

  All and all, FES continues to argue a completely invalid point to spin this.

  That made all the mistakes here and led me to believe they had completely done their due diligence to meet my energy needs. By believing then, we are here today. Otherwise I would have never bought from them.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despicably unprofessional Company and inexcusable workmanship. Florida Electric and Solar conjure up the sale of their products and installation as grandiosity. However, to my dismay, this experience has been infuriating. To start out, we were never notified of the project start date, until they showed up on my Ring Doorbell. Following with their supposed "Electrician" caught on video rifling through our house, in all our drawers, cabinets, and personal belongings. In addition, their "finished" project was careless, trashy, and inadequate quality work. All areas of this project and installation are extremely less than satisfactory. The roof boot was installed incorrectly and was holding water instead of deterring the water. There were multiple holes drilled into the soffit and siding of my house unutilized and in turn resulting in the need to replace my BRAND-NEW soffit. They tried to plug and patch the unused holes in my WHITE soffit and TAN siding with BLACK caulking! HORRENDOUS! Yet, the caulking around the BLACK roof boot on my BROWN shingles is WHITE! Please tell me how this makes any sense. Not to mention, most companies located in Florida should be well aware of walking on shingles in the HOT sun will result in diminishing the integrity of the shingles. Again, leaving me with yet another cost to replace part of my BRAND-NEW ROOF! They have yet to own up to their wrongdoing nor compensate for the damages and losses caused by their employees. They presented they would reimburse me for the damages and losses once the initial review was removed and I signed a Release document that liberates Florida Electric and Solar of all liabilities in this matter of my property. Wouldn't that be the definition of extortion? Funny that the initial review has since seemed to vanish and there has been no further communication from Florida Electric and Solar. Now any review I have tried to post is blocked and can NOT be seen. A $48,000 HEADACHE!

  Business Response

  Date: 08/31/2022

  Consumer Response /* (3000, 12, 2022/08/11) */ They contacted me on August 4th requesting me to remove my complaint from the BBB. No contact or resolution to this issue to date. Business Response /* (4000, 14, 2022/08/17) */ First off, we pride ourselves on being a top tier company and rarely get any sort of complaints. We have tried time and time again to make this customer happy at every turn since the beginning, but it seems that whatever we try is not enough. Their solar system has been on and producing for a couple months now without any issues and is covered under a 25 year warranty just like all of the systems we install. Before we did the install we called and texted the customer multiple times letting them know that we would be there to do the install. Once we got there, she had a roommate that was there to let us on the property and start work. We never had any issues with leaks and the roof that we installed on had just as much wear and tear on the back section of the house that we never touched as where we installed the solar. We always take before and after photos of any roof we install on to verify that we had not done any damage that was not already there. After the install of the solar was done, we were going to come back the next day to do our normal quality control and make sure everything looked good, but she refused to let anyone from our company come back on the property. Instead, she wrote up a bill for over $5,000 worth of stuff that she wanted to be paid for. Even after all that to try and make the customer happy, we did offer to pay the bill she had sent us but in return we asked her to sign a simple waiver saying that she would not ask us for anymore compensation so we could put this situation behind us all and move on. After a week or so she responded back saying she will not sign the waiver and asked for a cashier's check to be mailed out to her right away. After speaking with our legal team, they advised us that without some sort of written waiver from her that this could just keep happening and it would be unwise to send any sort of compensation without her signing the document. Consumer Response /* (3000, 16, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, that was a very untrue response. They rarely get complaints because they pay a company to remove all there bad reviews. I asked to be notified 2-3 weeks prior to my install so I could travel and be present. I was never notified. I would like to request their phone records to prove my numerous calls and texts. I was only notified of the install by the installer at my ring doorbell. This being to late for me to come down from Minnesota for the install. On May 12th we recorded their electrician rifling through our personal belongings, drawers, closets. This lead me to taking a trip to Florida not for the install but to check and see if anything was stolen from my residence. Loss of work + travel = $2812.56. After seeing the unexpectable workmanship. I asked David, Logan and Dirk to meet me at my residence for a meeting on Monday May 16th to show them the unacceptable workmanship, roof boot installed incorrectly, holes in the soffit, roof shingles wrecked. Fixing the soffit and fascia = $1300.00. Roof Depreciation = $532.00. Again, I would like to request their photos of the before and after pictures of my shingles. Roommate = $500.00 = $5144.56. They said they would compensate me. I just needed to sign a waiver. This waiver stated that I would be releasing Florida Electric and Solar of any liability on the install on my solar system. I told them I was not releasing them of their liability. I agreed to sign a revised waiver stating I would not request any additional compensation on these particular items. Unfortunately for Florida Electric and Solar neglecting to contact me prior to installation, resulted in a costly mistake that all could have been avoided. None the less, its their mistake. Still awaiting compensation.