We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialty Pharmacy

Precision RX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Pharmacy.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COVID-19 test kits

    Customer Answer

    Date: 06/07/2023

    I believe this was a scam for this company to make money through ******** by sending unnecessary test kits after being asked not to send them.

     

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive covid test kits but now have more than I need and would like to cancel them. It's impossible to reach the company to get taken off the list. A recording told me I was next in line to talk to a representative; then a voice came on telling me to leave a message and wait for a call back. Unacceptable. (Still waiting)There is an online cancellation form, but I didn't want to send my date of birth and insurance number on that form.I believe they just want to keep billing insurance for unneeded tests as long as they can. Just want to cancel and cannot.

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep sending Covid test kits. I do not want them. They will not answer the phone.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received covid test kits in the mail that I did not order nor want. I do not know how they got my information but I do not want ******** billed on my behalf. I attempted to return the package but mail person would not accept it.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep sending me at home Covid tests. I don't need that many.

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 12 COVID-19 rapid at home test kits from VRA Enterprises LLC precision RX located in Seminole Florida I contacted them stating that I never ordered these items they said they’re free and that Medicare is paying for them I said I didn’t order them I don’t want them and I want to return them and not to charge Medicare and they are giving me the runaround I believe this is something that the Better Business Bureau should look into I’m also going to contact the fraud unit of the attorney generals office in Florida

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been contacted about the free ******** home covid kits. Contacted them today and did not get a satisfactory response. Waiting for the ******** free home covid kits. What happened? Thank You. ******* Re ************.

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cancell all future orders

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to request covid tests from website covidtests.gov, instead I was taken to covid.tests.gov . This was the wrong site. I did not realize that it was wrong. My daughter informed me within 30 minutes that I should not have had to enter my ******** information in order to get covid tests, and we researched and attempted to cancel the order. Rather than cancel the entire order, it says it will cancel after the initial delivery. I want to cancel all as the website was misleading and I should not have ordered from this company.

    Business Response

    Date: 01/16/2023

    Patient did opted in to our program as an authorized ******** Covid test provider  www.covidkits.us  We have date orded and IP address when paitent requested Covid Kits   .

    Patient can visit covidkits.us to cancel or restart at anytime 

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving 8 free (paid by ********* COVID test kits monthly from Precision Rx. My ******** Summary Notices show charges were submitted by VRA Enterprises. Not sure I understand that one.I have multiple pharmacies within walking distance that now provide the same 8 kits paid by ********. I am more comfortable dealing with my local pharmacies than someone in *******.I expect to have all future orders cancelled and no further charges to *********

    Customer Answer

    Date: 01/12/2023

    My bad! I saw your response to my complaint and got caught up in the holidays.  No, I have never heard from the business.

     

    Since I have been able to get the ****** 19 test kits locally, it makes no sense to order them from Precision Rx. I even read somewhere I would have to call and give them my email to cancel. A recent shipment was marked *** emergency use authorization.

     

    Suspicious!

     

    I just want them to stop. I check my ******** billing regularly.

     

     

    Thanks for your help,

     

     

    *************************

Precision RX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.