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ComplaintsforRNR Tire Express
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I've had an account with Rent and Roll in Jacksonville FL since last year of December 2020 The last payment that I made was 8/2/2021.. I have recently fell three weeks behind on my payments do to a change in location of my job but now I've been back working since and called to make a plan to pay this upcoming Friday which is on 9/2/2021 to make my account current.. The employee of Rent and roll told me if I fell on hard times i shouldn't have the the tires and wheels any longer and that they won't take my payment this Friday. I then replied I've had this account nearly a year the items are then half way paid off that's thousands of dollars I then asked what's the remaining amount on the items he was very rude and nasty and would not tell me the balance.. i believe that's unprofessional by Rent and roll not allowing to make my account current nor give me my balance when I asked... Therefore having to bring back the item after all the money I've already paid.. There has to be a better wayBusiness response
10/18/2023
Good morning,
We have reached out to this customer and left voicemails on 10/9/23, 10/12/23, and 10/18/23 to see if we can help resolve the issue. At this time, we have had no response. If the customer would like to speak to us about the issue we are happy to speak to them anytime at our customer concern number: **************.
Please let us know if there is any other way we can reach out to discuss this matter. Thank you!
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Contact Information
Business hours
Today,9:00 AM - 6:00 AM
MMonday | 9:00 AM - 6:00 AM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
169 total complaints in the last 3 years.
78 complaints closed in the last 12 months.