See Hours
| Monday | 9:00 AM - 5:00 PM |
|---|---|
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 5:00 PM |
About
Overview
BBB Accredited Since: 9/18/2008
Years in Business: 24
BBB Accreditation & Rating
About This Business
Products and Services
We're mainly an online retail website and also have a walk in Brick and Mortar store. We sell hard to find premium cigars along with those special items that others can't seem to get their hands on like OpusX, Ashton VSG, Añejo, and Padron. Don't be fooled though, we carry them all from A-Z and will do our best to service all your cigar needs! Come check out our exclusive Art Collection Humidors, Ashtrays and Travel Boxes. The World of Art Meets the Cigar Industry here at Cigars Direct!
Photos and Videos
Business Details
- Local BBB:
- BBB of West Florida
- BBB File Opened:
- 8/20/2008
- Business Started:
- 8/1/2000
- Business Incorporated:
- 2/7/2005
- Type of Entity:
- Corporation
Additional Contact Information
- Principal Contacts
- Mr. William Ferriolo, President
- Customer Contacts
- Mr. William Ferriolo, President
- Mr. Juan Panesso, Customer Service Manager
- Fax numbers
- Primary Fax: (813) 749-7173
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of TOB3911247 for this business, issued by Bureau of Alcohol, Tobacco, Firearms and Explosives. The expiration date of this license is 1/15/2026.
Bureau of Alcohol, Tobacco, Firearms and Explosives
244 Needy Rd
Martinsburg WV 25405
Additional Information
- Refund and Exchange Policy
- We have a "no questions asked" policy in the extremely unlikely event you are not satisfied with the quality of our products simply send an email to [email protected] and request a Return Shipping Label from our customer service department.
Note: You must contact us within 10 days of receipt, as we will not accept returns after that time.
Upon receiving your package we will credit you back (less shipping) and/or replace the item you purchased. We must receive the returned cigars in similar quality packaging. - Business Categories
- Tobacco Store, Online Shopping, Cigars and Cigar Accessories, Cigarette Lighters
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.