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Business Profile

Used Car Dealers

Bond Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Bond Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bond Auto Sales, Inc. has 2 locations, listed below.

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    • Bond Auto Sales, Inc.

      7901 N Florida Ave Tampa, FL 33604-4110

    • Bond Auto Sales, Inc.

      PO Box 8394 Tampa, FL 33674-8394

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 18 2023 I put a downpayment on a 2015 Chevrolet sonic from bond auto sales I have been have issues with the vehicle since I drove off the lot Im on time with all payments its 29 code on the car I took so they can fix it they tell me I had to pay for it they over charge me on every payment I never sign no paperwork stating 30 day warranty I didnt have the car that long for this many problems to be happening isnt there a lemon law I mean this crazy now they pick up the car saying I have to pay to get my property I just want all my money back that I put in that car because this is wrong my name is ********************************* ************ email address *****************************

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has has problems with it since day one and they have not wanted to help me fix it there's only a 30-day warranty when I thought when you buy when you're paying on a car you're supposed to have at least a year warranty and now my car stops and go stop to go turns off turns on and turns off turns on and they don't want to do nothing about it but yet they want me to pay my car payment they do not have done nothing to help me with my car or even offer to I could trade it in and pay more on something else and I don't want to take legal action and go to a lawyer but if I have to I will because I'm not going to keep putting money into a car and also paying in my car payment and they don't want to help me any other place that I've went to it's a year warranty on a car that you're still paying on.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought vehicle with bond auto sales. And after only four days car broke down and they had it for a month now and car yet to be fix. They wont give me another vehicle unless I give them down payment. And if I return car I loose my down payment

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by ******* with ********** and was informed that they are now handling Bond Auto accounts and I have to have full coverage on my vehicle now or theyll repo it despite being told differently from Bond who I entered into a contract with. This company is also attempting to make me pay on a different payment schedule than what I entered into a signed contract and agreement with **** to do. I need help or guidance as to what my options are as a consumer where I wont be at risk for losing what *** worked hard for for over 2 years. I didnt make an agreement with this company so Im not comprehending why Im forced to deal with them in order to keep my vehicle.

    • Initial Complaint

      Date:05/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle paid off on 3/31/23. As of 5/24/23; Per ******* VIN Check, title still has Bonds Auto Sales as the Lien Holder & no record of them on my Equifax Credit Report. After several conversations with ******************** on this same day I was told that they report to Equifax every 1st of the month and that they have not sent the paperwork to transfer the title in my name. Equifax Representative confirmed that they have never reported any of my payments. Bonds Auto recommend that I submit the payment history they sent me & file a dispute with Equifax. Why would they recommend that? I cannot self report or file a dispute for something that not on my credit report. I just want my title & a higher credit score that *** earned. I believe all of this is clerical ************* should be rectified.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my vehicle in March 2022 I just realized the down payment of $1700 was not applied to the financed payment. I realized this on Wed, Dec 21, 2022 at 4:27 PM I contacted them via email and told them This is ******** it has been paid (the car note). I also noted a billing error on my account, and I want an investigation. Please put my account into bill error status.I did not get a response, including I emailed them again on Thu, Dec 22, 2022, 5:16 PM and asked to get my paperwork..again no response! I called them on Friday 23rd spoke to a lady in the office and she said she would email my paperwork....I never received it! Yesterday I received a threatening email This is ******** with Bond Auto Sales, please contact the office at *************,you're in default of your contract and have a past due balance of $210.00.acct #****** and at this time your vehicle is subject to repossession.I did reply, Tue, Jan 3, 5:55 PM (1 day ago) No Im not I sent you an email 2 weeks ago concerning a billing error with my account. No one bothered to contact me back so I thought this was under investigation because I launched an investigation. I put it in the do not pay do not collect status as well as the following day on that Thursday I asked for my paperwork and then I called on Friday and I did not receive it 15 U.S. Code ****a Written notice by obligor to creditor; time for and contents of notice; procedure upon receipt of notice by creditor I did send you written notice two weeks ago, and since you did not respond, you will be getting a letter in the mail on Thursday. It will be addressed to you or the account manager.Of course I did not receive a response

    • Initial Complaint

      Date:12/06/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Would like the lien holder removal request form. We paid them off and they are holding our title. We asked for the lienholder request form and we're told conflicting stories. I think that they are a nasty unprofessional business and I have reached out to an Attorney who informed us to file a complaint first and then if I need to hire one we will proceed. We are hardworking people who paid our debt and would like to be treated fairly. If more info is needed please let us know.

      Business Response

      Date: 12/07/2022

      To Whom it May ******************************* customers just paid off the account on 12/2/2022. Per company policy, we must wait for payment to clear prior to releasing the title/lien. 

       

      I hope this clears up any misunderstandings.

       

      ************************, COO

      Bond Automotive, LLC

      Customer Answer

      Date: 12/07/2022

       
      Complaint: 18525506

      I am rejecting this response because: *****'s staff received payment on 12/2/22. It appears they are holding what belongs to ** hostage. The title either way per ******* law it does not take ***** days to receive titles.  I've attached the ledger to show proof of payment and the payment clearing.

      Sincerely,

      ***** And *********************

      Business Response

      Date: 12/07/2022

      It is only 12/7/2022. It takes longer than 5 days to process credit card payment that can be disputed.

       

      Thank you,

       

      ***********************

      Customer Answer

      Date: 12/07/2022

       
      Complaint: 18525506

      I am rejecting this response because: some of the payment was paid with cash and the other with debit which was removed from our account. It seems you are trying stalling tactics to keep from providing us with the lien release. If the payment did not clear explain to me why your staff provided us with a receipt of proof of payment? Also why was our second set of keys released? Right is right and wrong is wrong and you know you are in the wrong on this. It's time to provide our lien release or title and stop holding it. It's against the law to keep the title if we honored our agreement in full. The *** feels this is a mess considering you ordered the title in June and have it in your office. They also could not understand why you did not provide the lien release. This situation makes no sense to everyone that we have reached out to. They all feel something is not right with this whole situation. 

      Sincerely,

      ***** And *********************

      Business Response

      Date: 01/24/2023

      This verbal response was taken by BBB.

      All parties received what was required and the lien was released and title received prior to the end of 2022. 

      Customer Answer

      Date: 01/24/2023

       
      Better Business Bureau:

      Yes, the issue was resolved when the **************** became involved. Also we the consumer paid the $85.00 fee for the Title and not Bond Auto when they should have paid the fee.The issue should have been resolved within 14 days of satisfying the lien. Lastly, we are glad this is over and we finally have closure.

      Sincerely,

      The ***** Family

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Repossessed my car almost two months ago now. Ive been to the physical store to try and retrieve my personal property and tag from the car and was told it was not on the lot yet. Ive been trying to get work as an amazon driver and with my License being suspended because I cant turn the tag into the dmv I cant find suitable work. They keep telling me they tired the tag in and they cant help me wit my personal belongings. *** called and tried to get help from them multiple times and they just hang the phone up or leave me on hold. I need help please

      Business Response

      Date: 11/09/2022

      This customer went well past 60 days past due on his account. We were left with no choice but to reposses the vehicle at which time we sent the customer his 10 days letter which clearly explains how to redeem the vehicle, tag and belongings. We secured the vehicle 8/11/2022. The customer did not reach out until 10/13/2022 well past the 10 day allowance. 

       

      ***********************

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple state & federal violations and non-compliant matters on Behalf of Bond Auto Sales/************************* Motors regarding a retail installment contract with myself ********** ********** (buyer)725.01 Statute of Frauds No agent or sales representative for Bond Auto Sales/************************* ******* **** signed neither the white nor the canary carbon copy of the Truth In Lending (TIL) contract agreement. Other documents contained within the contract lack signatures from Bond Auto Sales. The Certification of Pollution Control Devices is the only document that contains an authorized signature of the dealer on behalf of Bond Auto Sales/************************* ******* **** ******* Statue ****** Notice To Buyer (c) (d) There are no names or signatures of ANY person associated with Bond Auto Sales/************************* ******* **** anywhere on the loan contract. The only name on the contract is the buyer's. The omission of a dealer name (printed) or representative voids a contract. There are only references made to the business name on the documents. The Electronic Code of Federal Regulations (eCFR) ***** ****** Finance Charge. Bond Auto Sales/************************* ******* **** violated this regulation by illegally charging a cash down payment in the amount of $1,500 AND granted the buyer an extension of credit. Accepting cash in a consumer credit transaction is a violation. Against both state and federal laws, Bond Auto sales required buyer to purchase an insurance policy for the car. An insurance policy w/Select was initiated by Bond Auto Sales. Truth In Lending Act (TILA) 15 ******** No. **** et seq.-Federal Law/ violations of Regulation ** *************** Regulation. On 8/26/2022. I sent Bond a Certified Mail letter #******************** demanding amount be discharged from credit report & compensation of $10,000. On 9/14/2022 **** had an out of state attorney (unlicensed in *******) contact ** to threaten us with legal action. Bond discharged debt, but issued NO $$ as of 10/13/22.

      Business Response

      Date: 11/04/2022

      The complaining party did not have correct records and we have sent them the correct and signed records. All records have been maintained and follow the laws. We attempted to communicate with the customer, but the customer will not communicate back and is now only demanding money.

       

      ************************

    Bond Auto Sales, Inc. is NOT a BBB Accredited Business.

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