Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date:January 10 2025. Amount spent:1000 dollars. I was rushed. I didnt receive any paperwork involving the purchase.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, January 18, 2025, I submitted an online inquiry to Consumer Auto Credit regarding vehicle financing. Shortly after, I was contacted by a representative named **** from this company. Despite my clear instructions to stop contacting me, **** continued to send persistent and harassing text messages.I explicitly asked **** multiple times to remove my information and to cease all communication, yet he ignored my requests and continued to contact me in a dismissive and disrespectful manner. I have attached screenshots of these conversations as evidence.***** behavior was unprofessional and aggressive, even mocking me for requesting to be removed from their contact list. This has disrupted my personal and professional life and made me feel extremely uncomfortable and disrespected.

  Customer Answer

  Date: 01/22/2025

  I have attached the screenshots

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2024 unauthorized transaction completed using my debit card ending in ***** in the amount of $1,000 10/28/2024 unauthorized transaction posted to my bank account in amount of $1,000 11/07/2007 I noticed the transaction in my account and filed claim with my bank **************** 10 days past and they closed the claim I contacted consumer Auto credit agency in ***** where transaction took place. They said person making the purchase had my card and pin number, however, I was not present, nor did I give my permission to make the transaction. No identification was asked of me. No phone call was made to me. I am asking that my money in amount of $1,000 be refunded to me, especially, since the transaction was cancelled and the vehicle purchased was returned.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car, engine light turn on the second day I took it back to them wanted my refund but they said they werent going to they were stalling till I made my first payment telling me to bring it back the week after I brought it back they had it for a week all they did was use a diagnosis with a computer and turn the engine light off I picked up The car took It to my mechanic he also Diagnosed it and his computer said it had the same Problem so they lied about till I made my first payment that way then can have gotten the payment and I stayed stuck With the payments they cover there ***** with contracts you sign they are a fraud selling bad card with mechanical problems

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2010 **** F150 super crew cab color silver from consumer auto credit *** in ***** on 2/19/2022 it was bought as a used vehicle I got to test drive the *********** had no concerns for it having problems within a few days it starting having problems check engine light and starting making a ticking noise in the motor I gave this dealership ***** cash down payment the vehicle sales price is ********* but Ive been making 500$ monthly payments to a vehicle that doesnt work its a money pit I can no longer af**** the bank cant take it back or id have to continue making payments on it the warranty contract got voided because I was doing the oil change on my vehicle myself

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car on Friday September 29, 2023. After I signed the paperwork for it and when they were supposed to bring it to me, they told me they need to fix something and told me to come back the next day. When I came back the morning of Saturday September 30, 2023 I told them I didnt want it and to get me something else or to refund me my trade in and down payment. The dealership then told me my **** F-150 I traded in was gone and I had to take the Jeep Wrangler. I said ok and drove the Jeep wrangler home. On Sunday October 1, 2023 the radiator light came on and it started overheating. I then took it back on Monday October 2, 2023 and they told me they were going to keep the car and told me to take an Uber home. I said I couldnt afford it and asked for a loaner. The mechanic then said no and it wasnt his problem and come back tomorrow. I then stated that I needed a loaner or my trade in and **** the mechanic started getting in my face yelling and calling me a N***** and was hostile like he wanted to fight. because I didnt want what they were trying to give me. I wrote a ****** review about the incident and ended up leaving. I came back after work the next day and **** was not happy about my review and proceeded to call me more names and say my address out loud and threatened me saying he would come up there. I called my boss and asked him to come down so he can mediate the situation. **** then said F*** you, your engine needs to be rebuilt and its gonna take a week. I asked for a refund and my trade on and they said no talk to the manager. The manager offered me $300 to take Uber until the car was fixed but I didnt accept it because at this point I wanted my trade in back because at least it wasnt giving me any issues. Now I have no car, and no money and they wont refund me or replace the bad car they sold me.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sequence of events are detailed by the attached document (Exhibit-A). In summary, on September 22, 2022, I purchased a 2015 Chevrolet Silverado HD2500 diesel truck from Consumer Auto Credit (CAC); a copy of the contract is attached (Exhibit-B). At the time of purchase, and literally while I was signing the contract, the truck was taken into the service area for evaluation or repair of an 'ABS' light issue and, during such, the driver's seat was removed from the truck and given to another customer. Given that two issues persisted and the dealership was closing, CAC provided written confirmation that all deficiencies would be rectified (Exhibit-C). A mismatched seat installed by CAC currently remains installed, but is an improper fit for the make/model of the truck and which voids proper functioning of the seat's conveniences and, most importantly, the air bag safety system (the air bag light remains illuminated on the dash indicating an air bag malfunction warning). My efforts since the purchase date to resolve the matter have been unsuccessful, and I therefore seek assistance from the Better Business Bureau for appropriate resolution.

  Business Response

  Date: 08/24/2023

  Consumer Auto Credit would like to apologize for any misunderstanding. However, whenever ****************** purchase the vehicle, Consumer Auto Credit was made aware of the *** problem. Consumer Auto Credit took care of the *** sensor. In regards of the seat Consumer Auto Credit have ordered the seat several times but it was not the exact match. Consumer Auto Credit was advised that the seat is currently in back order from the factory. The dealership have explained to ****************** that if he is able to find the seat we will gladly pay for it. 

  Customer Answer

  Date: 08/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/06/2023

  Please see attached for explanation of decline.  Thanks.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i leased a sprinter van from this business the check engine light came on twice had them check it never got resolved so i canceled my payment for the month explained to them once the fix the issue with the check engine light i ill make my payment was informed they want fix it and im not getting my money back from my down payment has called several times also went up to speak with the owner which is never there when i go to the location also they have my number blocked so i cant call up to he business to speak with the owner so many people have reported this company not sure why this company still in business at this time.

  Business Response

  Date: 08/24/2023

  Consumer Auto Credit would like to apologize for any misunderstanding that could have been generated. The vehicle for ****************** was properly fixed. However, ****************** defaulted on her first payment to her lending institutional resulting in a repossession. There was nothing that the dealership could have done in order for the customer to keep her vehicle being that ****************** was the one that missed her payment. 

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20196320
  
  I am rejecting this response because:i have several texts from the sale rep ******* that sold me the van along with pictures of the check engine light that came on a second time after it was so called fixed before any payment was due so no i wasnt paying for something that didnt get fixed also called serval times left voicemail to speak with a manager never got any call back came to the location was told oh she in a meeting however had someone tell me of no she left already so this company is a liar and im going to *** this company for not complying to the sale agreement that. i signed for so if this company want to give me my down payment back since the van ******* sold me wasnt any good at all and they didnt care to fix the is*** if no respond is back ill have my lawyer reach out to this company for me thanks.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this consumer auto credit back in 2020 I was making payments actively. I moved to Georgia in 3/2021 and as of 6/2021 the dealership stop responding,I was calling the company and received no answers, they never reached out to me the ******* tax collectors office tried to get in contact with them on 3 different attempts, as time went by and I still had not heard from the dealership or they didnt respond to ******* tax collectors office I eventually stop calling. As of 2/2023 my birthday came around and I was unable to renew my registration because my title had a lien on it that had not been released, ******* tax collectors office gave me a phone number I could potentially call to get in touch with consumer auto. I called the number that was provided and I finally spoke with someone named ****, after telling him my situation he stated my files had been over looked, he asked was I trying to make a payment and I told him since its been so long I no longer want to make payments I would just like to settle on an amount or he could come get the vehicle. He stated okay that we could Settle for 5000$ and once they payment was sent he would release the lien electronically. They payment was made a couple days later in the month of 2/2023 and since then I still have not had the lien release the company has been giving me the run around and I have given them the money that was asked for and they still havent released my lien so I can renew my registration in Georgia. I have conversations of them agreeing that they would release this lien and still nothing has been done, i have had multiple people go to the dealership because Im no longer in *******, and they continue to tell people it would be released in 48hrs. The last call I made I spoke with an ******** who was very rude, told me to stop calling and hung up in my face.. Will someone please help me this its getting out of control with this company!!!!

  Business Response

  Date: 06/01/2023

  hello. I was able to check into this, and i believe it has been resolved. We agreed on a lesser dollar amount to pay the car off. You stopped making payments for years and we made one hundred and twelve attempts to call you however you updated your number and did not let ** know. All good i believe this issue is resolved lien is released we have been made whole on a negotiated lower amount however both parties agreed and are satisfied with the resolution.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 **** F 350 in July 2nd 2022 with a 24k miles warranty bumper to bumper from Consumer Auto Credit.The same day I just took the truck of the dealer and the checking engine light turned on. I paid to a mechanic do a diagnostic and the sensors os DPF system was not working. They gave to me a estimate of U$2.400,00 to fix it. I called the dealer and the manager **** was very rude with me on the phone saying that I had to call the insurance, not them. I called the insurance and they refuse to pay saying that they don't cover DPF system parts. I spend from my pocket to fix it. Exactly on July 20th, 20 days after I buy the truck it broke the transmission with me on the righway and I had to get in contact with them again. Again the manager was totally rude saying that I singed the contract than the problem is mine now. The warranty refused to pay, this time saying that they don't conver that tipe of truck because has fifth wheel attached. I told the bank to cancel my contract because I disagree with that deal but the bank kept me without any response. After 3 months broke on the repair shop the mechanic used my truck to go home without my authorization and the truck got towed by the dealer. Now the dealer said I lost everything. I lost U$15.000,00 repairing, U$8.500,00 of downpayment and 3 months without car. Now I don't have any car and money and when I called this **** he just hang out on my face like a piece of s*** I'm looking for justice. I want my truck back and fixed.

  Business Response

  Date: 10/31/2022

  The customer lose the money because they did not make the payments to the bank and the vehicle was repossessed. Has nothing to do with the dealer. As far as the repairs he purchased an extended warranty for motor transmission and he tried to put a claim to the warranty for repairs that were not covered because he modified the vehicle. Dealer will not issue a refund, he was repossessed because he didnt make his payments 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18227980
  
  I am rejecting this response because:

  They are so desonest and liers that they sell a  warranty that they already now they don't cover almost nothing. 

  I called the Dealer, they joked at my face. I called the warranty and they told they don't cover that kind of truck. I did not do any alteration, this guy is a lier. They don't cover but they sell this junk to you. 

  I did not pyed because I bought a truck to put in a business and I paid 3 months of insurance for a truck that was 3 months in the repair shop. They sell lemon and they dont care about. Wrost people I've seen in my life. 

  Everyone will know how piece of junk this company is. I've been finding other people that has the same problems with them to *** them together. I have every call recorded from them and documents. Pretty soon all ******* people will know the kind of people they are. 

  
  Sincerely,
  
  ***************************