Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **** ********* purchased a used car from Discovery Auto Center on Sunday, February 9, 2025 (Salesman ***** *****). As part of this sale, I traded in my 2020 GMC Yukon. Per the agreement Discovery Auto Center was to pay off the Lien amount to *************** on the 2020 Yukon. As of todays date (2/20/25) this account has not been paid off and continues to accrue daily interest. As of today (2/20/25) the balance owed to *************** is $13,416.26. State of Florida law is dealership must payoff loan in 10 days. They need to immediately pay off this loan and any additional interest. Thank you.

  

  Business Response

  Date: 02/28/2025

  Payoff quotes are good for 20 days as indicated on the payoff form guest signed. Payoff had already been sent within time frame. Apologies for any confusion, but we would have happily explained this to you had you called us first. Thank you again for your business.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, October 16,,2024 I test drove a car and thought I would like to buy it. I put $1000.00 deposit on the car, but did not sign anything stating that I would not receive my deposit if I didn't buy the car. They are refusing to return my deposit as I am buying a car from another dealer.

  

  Business Response

  Date: 10/21/2024

  Hello. I'm unsure why we are receiving this complaint as this refund was processed days ago (See attached). We took vehicle offline for a couple days as a courtesy for guest with a refundable deposit. Guest had to complete refund in person due to type of payment and seemed like they had a very positive experience

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2009 Bentley Continental GT on 6/13/24 from Discovery Auto Center LLC. I paid $47000 cash for it. After speaking with the sales person Gio about the vehicle. He stated that the car had no issues and sent me a copy of the Carfax. After reviewing the Carfax I decided to purchase the vehicle. Again I asked *** does the car have any issues, he clearly stated "no issues". I am a out of state customer. So I had to have the car delivered to ******************** ($1500). After receiving the car I noticed that it had a strut fault on the dashboard. I immediately contacted the Gio with my concerns. According to *** he didn't see it so he forwarded me to the sale manager. I explained my concerns with the sales manager. We decided I should take the car to a local independent mechanic in ***********. I took the vehicle to *******************. According to the shop it needed left front ***** Strut and Upper control arms which cost $3884.04. ( The car radio doesn't work or the lights on the doors and ceiling). I contacted the sale manager and forwarded the receipt. He stated that I would be compensated but now he won't return my phone call. I would like for them to pay for the repairs.

  

  Business Response

  Date: 07/15/2024

  Guest has been assisted. See attached release of all claims form

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2024 I purchased a $50,000 vehicle from Discovery Auto (online).Vehicle ********* ***** was delivered with a sunroof that NEVER opened (was broken)Called the company talked to the manager, went to ******** got a quote ($200 out of my pocket)Bill to fix sunroof $4,000 Discovery Auto refused to fix it and offered me $600 Vehicle was sold knowing that the sunroof was broken!!!!!!!How do you sell someone something broken and refuse to fix it When dealing with this dealership be very careful.............

  

  Business Response

  Date: 06/28/2024

  I'm sorry about the issues you're having with the sunroof, Lovest. Please see the attached Buyers Guide you signed accepting the vehicle AS-IS.

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21881917
  
  I am rejecting this response because:
  

  When I purchased the vehicle(online) I was told that everything was working fine and that there were no issues with the vehicle. To sell someone a vehicle knowing that there is something broken and not tell the person is what I would call a "DECEPTIVE PRACTICE" 

  When I bought the car "AS IS" that was with the understanding that everything had been checked out and was working fine.(at the time of purchase) Your company knew the sunroof was broken and did not tell me, and then to offer me $600 on a $4,000 bill is a insult.  

  If anyone buys from this dealer you are working with a company that will not stand behind it's product and are very deceptive about how they sell vehicles.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January, 12, 2024, I sent via email to *********************** at Discovery Auto a request to cancel my vehicle service contract. On February 12, 2024, since *********************** would not respond to emails, answer telephone calls or return messages, I contacted **************** They informed me that *************** did not receive our cancellation request after submitting it Discovery Auto a month prior. Given the length of time, *************** permitted me to send it directly to them. As a result, I received the attached notification that they have approved my cancellation request and forwarded it to Discovery Auto for them to issue a refund check on February 22, 2024. On February 26, 2024, I contacted *********************** and left a voicemail message with inquiry as to when a check would be issued. To date, I have not received a response. On February 29, 2024, I sent an email to ************, General Manager, also with no response. To date, I have not received my refund nor have I received any information of it being processed. I am requesting a refund check be issued promptly and forwarded to the address on file (*********************, ************************************************************************************************************). For your convenience, I have attached the ************************ Agreement, Cancellation Request, and the Cancellation Refund form.

  

  Business Response

  Date: 03/08/2024

  Hello ****. I apologize for any delay in communication. Warranty refunds take anywhere from 8-10 weeks for processing. Your refund has been completed and sent out to you today. See tracking number: 7754 7555 6805. Should you need immediate service in the future, please call me directly on my cell, ************.

  Thank you, *****

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the dealership over their listing of a ******** 2020 GLE. Was told by ***** there were no issues with the vehicle it was serviced in March 2023.I was also told it was easy to get cars shipped to you. I bought it from out of state. My husband ended up having to catch a flight to ******* to pick it up and drive it SC because we couldnt get it transported.Upon arrival my husband was informed that the aux battery needed replacement, was on recall. So basically come to find out the car had 8 active recalls, to the tune of $20,000 in repairs. Thankfully Still under warranty so its being sorted. The dealership misrepresented when it was serviced which was last serviced 2/22/22 and they declined service from the ******** dealership on 3/27/23 when I called ***************** to confirm, and there is a rodent problem under the hood. To the tune of $1000 in damages. I think discovery auto of ***** knew about the recalls chose to not have it serviced in March, lied stating it was serviced. I of course at the time of purchase didnt think I needed to call the dealership and actually follow up if it was actually serviced. The fradulent misrepresentation of the car doesnt require knowledge of the rodent damage. You cant say the car is in purchasable condition and good as new and not atleast pop the hood and check it over. When I purchased as is, I purchased what was being represented to me via the dealership and the paperwork provided. Which was it had been recently serviced and no issues with the vehicle. I picked vehicle up on 6/21/23 Booked an appt at the ******** dealership on 6/22/23 for their earliest appt which was 6/26/23 where the car has been since. All of the recalls are being repaired the issue that dicorvery auto ***** needs to resolve is the rodent damage that they would have been aware about had they done a recent 12 pt inspection. Either was misrepresentation is still fraud.

  

  Business Response

  Date: 07/25/2023

  Vehicle was sold AS-IS. Please see attached AS-IS BUYERS GUIDE signed by customer

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a 2019 ******** GLS 63 AMG online at Discovery Auto Center. Pictures of the vehicle on the website showed a pristine vehicle with no signs of damage whatsoever. My representative reached out to the dealership to find out if there were any issues not seen in the pictures, as we live out of state and would be buying sight unseen. Pictures of the car were requested to be taken showing any damage. We were told there was a small chip on the bumper but otherwise the car was like "brand new." The sales rep sent pictures showing the extent to make sure I was ok with it. With his assurance I elected to proceed with purchase of the vehicle for $73,695.65. Upon arrival the car was found to have significant defects on the interior well beyond normal wear and tear that were not disclosed prior to purchase. After almost 2 days of trying to reach the *** my representative was told that the care was purchased "As Is" and declined to provide a refund for the vehicle. I tried to reach out to the ** multiple times over the course of 3 days and was unable to get a response. This car was purchased solely because of the fraudulent misrepresentation of the vehicle by Discovery Auto Center. If defects had been disclosed, no purchase agreement would have been entered in under any circumstance.

  

  Business Response

  Date: 06/16/2023

  Vehicle was sold AS-IS. Please see attached Buyers Guide signed by customer.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20147585
  
  I am rejecting this response because:

  As is does not give a license to commit fraud.  I made a specific request for information regarding any observable damage. In response, the sales representative provided photos that conveniently excluded significant interior defects. Furthermore, the damage present within the interior surpassed what could be considered as normal wear and tear, and it is inconceivable that a reasonable individual would fail to disclose such issues. The agreement was signed with the assurance that there were no other defects. The deliberate omission of these problems undermines my trust and raises concerns that other known issues may have been intentionally concealed.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear all,I spoke with a sales person (********) about a vehicle I would like to purchase from Discovery Auto, it was a 2017 *** X5.I applied for finance on the vehicle, unfortunately I was declined unless I had a cosigner or large deposit.I spoke with ******* (Financial Director) who suggested a cosigner would greatly increase my chance of approval, this was on May 15th at ****pm. I sent a message to ******* on May 16th at 08:24am and was advised he was out and ***** (GM) sent through the application for my wife to apply. My wife applied for finance and I subsequently advised ***** that she had sent through the application. I heard nothing back despite several attempts. I called in again to be advised by a salesman (*****) that the vehicle actually sold the night before.So both my wife and I sent in applications for no reason, had our credit affected with hard searches and nobody to bother telling us the vehicle had sold!Furthermore, I don't see how a vehicle sold between 8pm and 8am without the Finance director nor GM knowing about this! Why is it allowed for someone else to quickly purchase a vehicle mid-deal, leaving us without any options and a worsened credit record.I have been trying to get hold of ***** all day via multiple phone calls and text message and have had no response!I think this sort of cowboy behavior should not be tolerated and there should be a fair resolution from the business!I would expect at a minimum that each search on our reports (7 of them!) should be removed and Discovery should make this effort.

  

  Business Response

  Date: 05/22/2023

  Unfortunately without purchased paperwork or funds in house, we are unable to hold a vehicle. Spoke with guest about searching for a similar option and still hope to work together.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th I put ******** down on an infiniti qx60. It was A certified pre owned vehicle that was bought out of ***** brought down here to ******* it had the preinspection off truck delivery done at infinity of ***** it was sold to the business discovery auto center. I purchased the vehicle with 2 years left of the power train warranty on the original warranty I also have the extended warranty for the vehicle and 40 days later the vehicle it cool has years of sludge build-** in it and metal in the engine. warranty is Denying my claim and is trying to charge $18000 for a new engine however I didn't even drive the vehicle for 2 months before the whole vehicle was broke down I had to have it towed then the warranty has been denied. I Have the whole car fax report which I viewed before buying the vehicle that was the reason why I bought the vehicle because it had never been in any accidents it was cpo certified pre-owned. And I was told explicitly that if " anything happens to the vehicle you're covered"

  

  Business Response

  Date: 05/11/2023

  I'm sorry to hear about this. The vehicle was in good driving condition when you purchased this from ** back in January and was sold to you AS-IS. Please see the attached Buyers Guide signed by you.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19981356
  
  I am rejecting this response because:
  2 different Automotive businesses infinity of ***** and **************** and automotive of ******* deadid an inspection on the vehicle and there was 7 to **** miles worth of sludge built ** ** the engine also a spun bearing with shot metal through the whole engine I drove the vehicle only for 45 days from the date of purchase January 17th. when the vehicle was brought from ***** as a certified pre owned vehicle the mileage was rolled back here in *******. The vehicle was denied By infinity of ***** when it was shipped here due to the buildup of sludge and non maintenance your business knowingly sold me a non working vehicle. I not only had 2 years left of the power train warranty from the original warranty but I also purchased the extended warranty through your business discovery auto center. There is no reason why either one of these warranties are not going to be and accepted towards the fixing of this lemon vehicle you sold me.
  
  ***********************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** Civic Type R from this dealership on September 30th in **...I live in **. They told me the vehicle was perfect and there were absolutely no problems. I conducted as much due diligence as I humanly could have from across the country. I kept them informed as to when I was transporting the vehicle and it ended up being picked up on October 14th. On October 14th, after they had already been paid about $43,000, they informed me there's an emission systems problem with the vehicle and that indicator lights are glowing. It was too late for me to go back on the transaction at that point... 2 weeks after I bought it!I'm looking just to be made whole in this scenario.I want to be able to bring my car to a ***** dealership here in ******* and have the issue fixed, but I should not have to pay for it since I am just getting the vehicle in the condition they already said it was. This dealership is just going to continue to bait n' switch consumers if someone doesn't do something. I already disputed a car related charge for this vehicle with my credit card company, but really unless somebody helps me out they just get to keep taking advantage of people.

  

  Business Response

  Date: 10/24/2022

  Spoke with guest. She is bringing it to a shop and will call me back.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18246357
  
  *************** to keep this open. I've taken my car to the ***** dealer and a Muffler shop I was directed to. I'm being told the scanner is pulling a code for an issue with the catalytic converter which is apparently separate from the aftermarket exhaust problem. 

  ***** can put a stock exhaust in my car and my car was too low to get on the lift at the muffler shop. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/08/2022

  Please see attached AS-IS Buyers Guide signed by customer. We are agreeing to assist with the exhaust under goodwill. See attached Release of All Claims form. We are unable able to assist in facilitating the order and install for the exhaust.This is the responsibility of customer solely. ***** verbally stated catalytic converter should be covered under manufacturer warranty, however customer will need to confirm this with *****. Release form must be signed by customer prior to any goodwill being performed.

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait for their response to get work done following my latest correspondence. Thank you everyone :) 

  Sincerely,
  
  ***********************