Business ProfileforTeal Door Hosting LLC

I booked one of their property's in Tampa for April 21 - 24 reserved through VRBO. During our stay I emailed our host to inform them that we were hearing something that sounded like an animal. When my family brought to my attention I emailed Teal Door contact. They said they would send someone out in the AM. I replied i would reach out in the AM if we still heard it. We did not hear it in the morning and left to spend the entire day at ***** Gardens. They asked if we wanted them to take a look ,we declined as we felt the animal had left and we would let them know if we heard any more. We did also notice the day before we left several holes in the soffit (one big)explaining how possibly one of the many squirrels on the property could have gotten in. A day after our stay I received an email stating an animal we brought had brought fleas into the home, were charged a pest control fee, and per day pet fee. I had asked if they take dogs and was told no which i respected. WE NEVER BROUGHT A DOG I have a ring video as proof that our dog was at home. cameras at property will show we NEVER had a dog there! I have disputed this $188 and am extremely upset and appalled that we are being accused and charged for something we did not do! If there were fleas in that home it is from whatever animal is trapped in the walls. Also none of us had bites or saw fleas . Only no see ums were a pain outside. They wont give us the time of day now. Said even if no animal was brought we were still at fault because of terms .However we noticed those said term are under pets (which we didn't have so pest control doesnt apply anyway)They charged our c card 188 out of damage deposit. We actually left the place cleaner then we found it. With NO damage. We have called and they wont even get staff to look at the cameras where they would see there NEVER was a dog on the property during our stay. This is not about the money for me, but it is about the principle. We had NO pets. Its a scam.