Business Profile
Vehicle Transport
True Carrier LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for True Carrier LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.22/5 stars
Average of 23 Customer Reviews
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Review fromIsaak B
Date: 05/16/2025
1 starMost definitely DO NOT USE TRUE CARRIER for transporting your camper, car , anything, horrible communication first off, thats not even the worst part, been waiting 3 days for a driver when I told them its an emergency, its a 27ft Camper from Southern Mo to Northern Mo its a easy 3 hr drive pretty straightforward, they CANT find a driver, they CANT give me an estimated wait time, they CANT give me even the slightest of information at all, quoted me $550 with a deposit of $200 and my camper is still there, TERRIBLE customer service, they barley speak or can text English, I will be filing a lawsuit with my attorney for fraudulent negligence and business practicesReview fromShani M
Date: 02/10/2025
1 starShani M
Date: 02/10/2025
True Carrier LLC is a REAL FRAUD AND SCAM!!!! I tried to contact and text then and NEVER RESPOND ME BACK! When they supposed to pick up the car on the time!! They tried get you to sign the contract and hidden fee! Don't trust this business at allTrue Carrier LLC
Date: 03/03/2025
Dear *****,
I am sincerely sorry if you experienced any miscommunication or inconvenience with one of our representatives at True Carrier LLC. I understand your frustration and I apologize for any lack of response.
I've attempted to locate your request in our system using both your name and email address, but unfortunately, I haven't been able to find a record. If you could provide me with any additional details, such as the date of the scheduled pickup or the name of the representative you interacted with, it would help me investigate this matter further and resolve the issue.
Thank you for bringing this to my attention.Review fromValentin M
Date: 01/22/2025
1 starValentin M
Date: 01/22/2025
I contacted this company two weeks prior to my pcs and they did not pick up my vehicle in time so I had to pay a 250 dollar fee for something that wasnt my fault. Adonis never answered his phone and when I asked for a manager they kept sending me back and forth. Dont do business with these people and this company. Its shady and untrustworthy.True Carrier LLC
Date: 02/03/2025
********, could you provide us with the order id of your request? We tried to find it in the system by your name, email or zip codes provided. I could find only one where the name matched, but email and zip code is different. However, that is a quote (not order), there is no charge or card present to be able to charge even. I could review your case to assist. Please, feel free to email to ********************************* note there that its for ***** please.Review fromCOLONEL JAMES P
Date: 12/19/2024
1 starCOLONEL JAMES P
Date: 12/19/2024
ADONIS @ True Carrier agreed to refund my $200 if I removed my negative review. Once the review was removed, they canceled the credit to my account. Do not trust these people - nothing but criminals and grifters!! They use phony contracts and at the 5 day point renew the contract so they can charge extra fees - terrible business and should be shut down!!True Carrier LLC
Date: 02/03/2025
Mr ************, we are sorry for the negative experience you faced. We are trying to analyze the points of your complaint to work on it and aiming to provide a better service next time!
Review fromAriel C
Date: 12/13/2024
1 starAriel C
Date: 12/13/2024
******. They quote you an extremely low price and then double the price afterward. I told them I could not afford $1500 to ship my vehicle and that they quoted me $850. So then I declined. Now I am trying to get my car shipped with another company and am having trouble finding a driver because this company wont take my listing down. I have asked them over and over again to remove it and now they want to charge me $200 to remove it. Their contract says that price can change due to size, weight, or misinformation of the vehicle but nothing about charging me double for no reason and then if I decline they can charge me $200. I cannot afford that. I was quoted $850. Bait and switch and now they wont remove my listing. They are extremely unprofessional, they dont allow you to speak and when on the phone with them and try to use any excuse to try to charge you for nothing. No driver has picked up my car and no service has been provided so why would I pay $200?? Extremely unprofessional. I would not recommend doing business with them.True Carrier LLC
Date: 02/03/2025
***** *******, we are sorry for any issues caused or misunderstanding! In the paragraph 7, on the first page its written : 10.Calculated rate reflects the price that had been calculated based on the average accepted rate on this or similar routes. Calculated rate is a subject for driver's confirmation. We are as a broker company can provide each customer with estimate rates only. Unfortunately, during Holidays season the prices are always going higher then usually.Review fromJoshua W
Date: 10/26/2024
1 starJoshua W
Date: 10/26/2024
I never filed for a quote with this company but they kept calling me and texting me. Ive had about 6 calls and 12 texts. In the 6th phone call I told them not to contact me again. They then texted me the next day then claimed it was an auto text then asked me about the price from a different company after I said to not contact me again. I then kept receiving emails. I told them not to contact me and I have just again received an email with them asking me to sign a document for a transport I never agreed to. Absolutely horrible and harassing.True Carrier LLC
Date: 02/03/2025
****** ****, we believe there was some misunderstanding. Your quote request came from our companys website on 10/22/2024. However, it doesnt excuse if you had to ask multiple times the agent to stop the follow up. We apologize for the inconvenience caused!Review fromJean D
Date: 09/13/2024
1 starDO NOT USE THIS FRAUDULENT COMPANY. They LIE. They NEVER return phone calls or messages. They make promises they NEVER intended to keep. They don't use reputable, established transporters. It's just some ******************* with a truck who can't take credit card payments or even a money order. But sure enough TRUE CARRIER charged my credit card for a service that was NOT provided. I've had nothing but runaround from them. JUST STAY AWAY!!!!Review fromSteve V
Date: 08/26/2024
1 starI should have read all the reviews. These guys are scams like all the rest. Quote you 2-3 months before $400 and then, literally, the day before say we can 't do this because no one will accept the price point. YOu're gonna have to pay $150 more to make this happen. This is the ** all along. Do not trust. Then they picked up no problems. Said it would be in phoenix next day and we'll give you an update when. No word, next day, crickets. I had to text driver and no word. So I texted my rep. He said 2-3 hours. Then at 5 hours from then, I texted driver, no word. Texted and called rep, no response. Finally, 6 hours after the initial "we will be there in 2-3 hours" I got a text from driver. Saying 45 minutes from now. That was 4 hours after the promised time. Do not use! there personal email review us also doesn't allow 1 star reviews.Review fromNicolas T
Date: 08/18/2024
1 starDO NOT USE THEIR SERVICES! I contacted True Carrier LLC three weeks in advance to ship my motorcycle from Texas to Massachusetts. The delivery date came and went, constantly being pushed back "one more day". At one point I got a "100% guarantee that it would be picked up the NEXT day, upon which they quoted me an up-mark of 150% of my original shipment price. Once again, BEWARE, THESE PEOPLE LIE.Review fromLarry W
Date: 07/09/2024
1 starAVOID this vehicle transport carrier. I had a terrible experience with this untrustworthy business that nearly cost me my purchased vehicle & a forfeit of $1000. The misleading representative I spoke with & texted; his name is Andrew. This guy mislead me to believe I would have my vehicle in 1-6 days, since it was only a local transport within 200 miles in the same state. He informed me that it was more than enough time & guaranteed me pickup & delivery would be within the same day before the deadline I gave him, which was 6 days away. He manipulated me into signing a contract to rush ahead with find a suitable local carrier. We had already agreed on a fair transport price which was in the contract. After completing the contract, providing the pickup & drop off address, & providing payment communication stops. Days go by. It's now a few days before deadline. I hear nothing. I had to text Andrew to get an understanding of what was going on. He had not made arrangements at that time, but said he still contacting carriers & pickup would be on the last day. Last day now. No word from True Carrier LLC. I text Andrew about status update with the shipping. His guy calls me 30 mins later apologizing & stating they need me to pay not only the negotiated amount, but also an additional 80% of the initial payment. That's almost twice as much as they initially charged me. Not only that, but 50% would be charged immediately upon agreement & the remainder would be paid the the transport driver. This new amount is more expensive than the vehicle auction transport option. I declined of course. Hours go by I hear no word from True Carrier LLC. It's now a hour before vehicle lot closes. I text Andrew again on an update. He responded "we've already talked to you. We'll keep you posted". I still haven't heard from Andrew nor True Carrier LLC. I now have to call off from work to handle the transport myself, which has cost me time & money. The vehicle now has lot fees. I have Receipts
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