ComplaintsforHealthy Trends Worldwide, LLC

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered for a product from this company Healthy Trends LLC (Golden after 50), owner ***************************. The advertisement I saw to order the product gave the impression they were behind in production so we should patiently wait for the product. So when it was over 3 months and I still hadn't received it, i was just patiently waiting. I contacted them after around 7 months (June 2023) to say I had waited long enough and still haven't gotten the product so they should issue a refund. The customer service guy checked from their system said its showing that the product was never delivered to me and so he would escalate it for approval of my refund. I still haven't gotten the refund so I called again and spoke to a manager ******** (#*****) who says so long as its outside ***************************************************************************** not she can't give me a refund or reship the product even if they failed to deliver the product. This is so unfair because 90 day return policies start from the day the product was delivered to 90 days after. So with this policy of theirs that says so long as its 90 days after i ordered the product whether they delivered it or not they cant reship or refund, it means the company can just decide not to ship products and wait for the 90 days to be over and then say they cant refund or reship. How fair is this policy? I never got the product in the first place to talk of a 90 day return or refund window. I am reporting this company and its owner *************************** - this is so unfair to customers and if they keep this policy they can just rip customers off. This company must either ship the product to me or refund.

  Business response

  02/06/2024

  Hi Solace, 

  Given the timing of when the product was ordered (October 2022) and the first time we became aware of a potential issue (June 2023), our customer service team was unable to issue you a refund via the system. We have spoken to the team and have made them aware to escalate these type of issues for further review in the future. 

  We do apologize for any inconvenience this may have caused and have written you a check for the refund amount that will be sent to the address provided during our call earlier. In addition, we have reached out to our fulfillment center to send you the previously placed order (on us). We should have respective tracking available within the next ***** hours. 

  For any additional questions or concerns, please reach out to our customer service team at ************** or via email at **********************************************************

  Thank you and hope you have a great day!

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got information from Golden After 50 about their BPS-5 it is an advanced blood pressure supplement. They promised if the product does not work they will refund the money. I bought the product and after taking it for a while I realized it did not work for me. I called them they said send back the rest of bottles. That was last September and I still have not gotten my refund. Every time I call they want the tracking number which I do not have. I would like to get my money back please.

  Business response

  07/12/2023

  We apologize for your frustration regarding the order placed on 7/31/2022. Our records indicate you first contacted us on 9/20/2022 to return the product for a refund which was still within our 90-day return policy. We provided you with a return merchandise authorization (***) number and corresponding instructions to return as requested. We explained that we are not responsible for lost or stolen items, so we advised to send all returned items using some type of delivery confirmation system and get a tracking number, to ensure proper delivery and if anything happened in transit, we can still honor the refund if provided with the tracking.
  
  You contacted us again on 10/7/2022 inquiring about when you would receive your refund, we informed you that we had not received your return yet and asked you to provide us with your return tracking number for us to review to confirm the return so we could process your refund. You were unable to provide it at that time and we advised you to look for the receipt or contact the post office to obtain the tracking and call back if we still had not received the return by then. You contacted us again on 11/8/2022 informing us you could not locate the tracking in which we explained that we still had not received the return but once we do your refund would be processed within **** business days upon receipt of it, you stated you would call back for an update and we recommended continuing to look for the tracking in the meantime.***** contacted us multiple times since then for updates and we explained that we still had not received anything and unfortunately could not issue a refund without the tracking. At this time we still have not received a return or a tracking number from you to confirm it was sent back so no refund has been issued.
  
  Please see attached copy of our return policy listed on our website, and a copy of the *** and return instructions read verbatim on your customer service call on 9/20/2022 explaining the process to return and obtaining a tracking number.
  
  We again apologize for any frustration and hope to resolve this matter with you, so please contact us by phone or by email with any further questions or concerns!

  Customer response

  07/18/2023

   
  Complaint: 20295116
  
  I am rejecting this response because: They told me to include the *** number which I did. They did not tell me I needed the tracking number as well. When they asked for it the thing had faded. I called the post office they could not provide it. They boast their product works so why cant they return my money because it did nothing for me. They assigned me a represented me with a contact we she advised me to increase the dosage but nothing worked. After I returned the product she refuse to answer my call. I called her and left messages but no call back. It is all a gimmick to keep my money. It is only fair that they repay me. 

  
  Sincerely,

  Dissatisfied Customer 
  
  ***************************

  Business response

  08/01/2023

  We have processed the full refund in the amount of $294.00 back to your original method of payment. You should see it reflected within 3-5 business days. Please reach out with any further questions 

  Customer response

  08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  27/04/2022 I ordered 12 bottles vpmax O/N 743065FOA4 ref M4130040 of which I have 6 bottles left.The product didnt work me,however it is out of its return time.12/09/2022 I was billed ** $490.00 for another 12 bottles by paypal MMV **********. this was unauthorised.access to my account. Customer policy clearly states no repeat billing will occur. As no product was sent I expect a full refund by the end of October INTO THE ACCOUNT THAT WAS ACCESS BY Goldenafter50.com I have sent 4 complaint emails to goldenafter50 but their customer service to unauthorised access to accounts is appalling.*********************.

  Business response

  10/31/2022

  Hello ******

  According to our refund policy we give 90 days and you are outside of that time frame. However, we will honor the refund due to any confusion or misscomunnication.We have processed the full refund in the amount of $433.65 back to the original method of payment which should be reflected back into your account in 3-5 business days. If there is anything else we can assist you with, please do not hesitate in reaching out to our team at **************. Our hours of operations are Monday through Friday 9 AM to 5 PM EST

  Customer response

  11/05/2022

   
  Complaint: 18326092
  
  I am rejecting this response because:Thank you for the progress so far but it should be remembered the illegal billing happened 12 /09, with in the three months. I have been emailing since then and receiving a reply that contact would be made within a specified time ,this was never done . The product was never received. As presented, I was billed ** ****** and since this amount was taken from my account through no fault of mine I require the full amount .Any account fees are your problem.
  .
  Sincerely,
  
  ***********************

• Initial Complaint

  10/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I just placed an order for BPS 5 twelve hours ago. I phoned their number and attempted to cancel. The female stated that she was unable to. I said, "I know you have not sent that order out in 12 hours." In the video, the speaker spoke about supply and demand, and I repeated cancel order." I was told that shipping had to be notified, and an automatic refund would be made if they could stop the shipment. However, she said that she sent an email, but they had no way to give her the status of my request. Then she wanted to offer me a 25% discount on the order I placed to get me to continue with the shipment. I told her no! Please give me my refund. I said I would call her back in 24 hours. I don't expect my order to be canceled. I told her if she sent the order, I would refuse it

  Business response

  10/04/2022

  Hello, 

  We reviewed your account and see you called us on 9/27/22 to request the order be cancelled, we advised we would request the order be pulled from fulfillment if possible as orders are fulfilled within 24 hours of being placed as stated on our website. We were able to sucessfully pull your shipment and I confirmed that your order was refunded in the full amount of $77.95 on 9/28/22 upon cancellation. You should see the refund reflected back onto your original method of payment within 3-5 business days from this refund date, and your account has been cancelled out as you requested. Please contact customer service with any further questions/concerns. 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased nine (9) bottles of VPMAX-9 on 07/08/2022 and after 29 days a rash appeared on the front of my legs. After stopped this product it cleared up. I contacted the ************** requested and Return Authorization # B642BDB21F83 via **** Tracking #**** **** **** **** **** 62 and delivered on August 25, 2022. I contacted H.TW. **************** (*******) on 09/06/2022 regarding refunding the full amounts of (3) $177.00 and (6) $149.70 which she said would take 3-5 business days. However, no credit has been issued as of this date Could you please help resolve this issue?

  Business response

  09/15/2022

  Hello *******, Upon review of your account I see you contacted us to return your order on 8/19/2022 and received an RMA number to do so. We advised you to get a tracking number and allow **** business days upon receipt of your return for the credit to be issued. Your return was received back on 8/25/22 but you then called in on 9/6/22 (8 business days since return was received) and provided us with the tracking number to expedite your refund. We then processed the full refund on that day 9/6/2022 in the full amount of $326.70 which you should see reflected back onto your original method of payment within a 3-5 business day range from credit date depending on your financial institutes processing time. Please reach out with any further questions or concerns. 

  Customer response

  09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered from this company on July 17,2022 I just got it the other day. The package is crushed and taped by the post office. Called the company three times and they hung up un me all three times. I want my money refunded and I don't want to pay to have it returned to them!

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/25) */ Contact Name and Title: Anthony A***** - CEO Contact Phone: X-XXX-XXX-XXXX Contact Email: *******@goldenafter50.com Upon review of your account and order details I've confirmed you did speak to customer service via phone on 8/23/22 in which we provided you with a return merchandise authorization (RMA) number to return the product to us. We advised we would be making the exception and issuing the full refund immedietly instead of waiting until we received your return shipment back due to the unfortunate error with the postal service damaging your shipment. The refund request was put through and your order was refunded in the full amount of $159.00 today 8/25/22. Please allow 3-5 business days for it to be reflected back into your account depending on your financial institutes processing time for credits. We ask to please return the product as a courtesy if possible, however you have already been refunded in full. Please reach out with any further questions/concerns.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I watched a advertisement video on you tube, while waiting on the "skip ad" button to light up..I got interested in the product it was talking about.."lowering high blood pressure"..and they could do this by taking this medicine.. I watched til the end.. and decided to purchase.. it said to get the best deal AND to make sure I had enough to let medicine work to take at least 30 days or more to get into my system and it start working....then said the 6 bottle purchase was the best pricing deal , so I pushed the button for 6 bottles... it went on to next level and said I should really get xtra bottles to make sure I had them because they were never sure if they would run out and I couldn't get more when needed them so I purchased 3 mor bottles.I paid $144.70 for one purchase and $177.00. for the other purchase. They had a year "money back guarantee" so I felt safe in purchasing this many bottles. I received them and started taking them and after awhile I decided they were NOT WORKING.. so I asked for a refund and they said I had past my 30 day money back guarantee...and I couldn't get my money back.. but that's not what I was told...why would I buy so many bottles if I was told in the first place I only had 30 days to get my money back.. they said I should take at least that many days to get into my system ..but buy more to make sure of "my system" to work... I feel very mis led by this company by preying on people that have a dangerous disease that desperately want to lower their blood pressure. "They say" they will send info where to send the left over medicine with return tags .. but never respond with the information... I have receipts and I don't know how to upload but I will find someone to help ..if definitely needed.. I'm 67 and can not afford to taken advantage of...please help !!!

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/07/12) */ Contact Name and Title: Anthony ****** - CEO Contact Phone: X-XXX-XXX-XXXX Contact Email: *******@goldenafter50.com Hello *****, We sincerely apologize for any confusion regarding our return policy, and any frustration this has caused. All orders are backed by a 90-day money back guarantee to return for a full refund of the product. Your order was placed on 01/29/2022 and you contacted us to return until 06/27/22 which was outside of the 90-day policy. This policy is listed directly on our website (shown in attached photos) and was explained to you via email and by phone when you reached out to us to return (email response from us attached). We completely understand your frustration and again apologize for the confusion, we do strive for customer satisfaction; however, we do not offer a 1-year money back guarantee and any information you may have seen stating this would not have been directly from our company. Please feel free to contact us by phone or by email for further questions regarding this policy. Consumer Response /* (3000, 7, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT accept this response because I've been mislead and have been taken advantage of. Since I sent my 1st request.. I have been looking through your complaints and have found others with the same exact complaint issues from this company , so I know I'm not alone in being mislead on the guarantee date issue..and they were refunded. Why am I not being refunded? There is no way I would buy 9 bottles ( approximately $300.00) of a product I knew nothing about, unless I knew I had a longer than 30 days of guarantee date to get my money back. I feel very mislead and I need this company to step up and accept the fact that I trusted they would give my money back.. and do just that. Why ask people to buy more if there's a 30 day guarantee.. and each bottle contains 30 pills .. your out of time for refund by the first bottle.. does that make sense ? So.. now I'm led to believe they knew what they were doing by offering discounts over and over at end of their video while purchasing product.. while you hear..buy more ,we may not have in stock ..or it may take longer for for you to see results,so buy more..not exactly those words but that was the gest ... which made sense at the time ,but now I feel lied to so they could get my money and run... because they knew what would happen by the time the first bottle was finished..the guarantee was up and they already have my money. So I ask this company to be an honorable company and return my money and I will return the rest of their products to wherever they tell me to send them .. that's the right thing to do... that's how respectable companies respond to an issue....they've done a refund for others "after" that 30 day guarantee was over.. and I should be treated the same way. Ty, ***** ********

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this 3 bottle package in February of 2022 and once I received it I took it faithfully everyday according to the written instructions on the bottle. I had no results as promised. When I called BPS-5 to request my refund of $173.++ US, I was told that I had exceeded the 90 refund period and the person on the phone even tried to speak to a supervisor to get it approved because it had only been a day or two after the so-called 90 days. I hung up feeling like I had been robbed so I double checked the warranty information and discovered that it was advertised as a 365 day refund guarantee. So I wrote them an email and included the 365 guarantee as an attachment and have not heard anything from this company in nearly three weeks. STAY AWAY FROM GOLDEN AFTER 50 BPS-5 as they falsely claim that they back up their products for 365 days! Think about it...the 3 bottles of BPS-5 lasts for 90 days so even if they had a 90 day refund policy it would be a day later that a person would have requested a refund which according to them would have put a person outside the 90 refund criteria. Who would request a refund before they finished the product unless they had an adverse reaction to it. I did not have an adverse reaction and took the product until finished. EXTREMELY DISAPPOINTED!

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/06/08) */ We apologize for any misscomunication or confusion regarding our policies. All orders are backed by a 90-day money back guarentee to return the products for a full refund, which is provided in the return policy details on our website and in the confirmation emails you would have received about your order. Our policy is not 365 days and any review or ad you may have seen with that listed is inacurrate. At the time you contacted customer service the order was outside of the 90-day time frame, however due to your confusion regarding this return policy time frame from the false information you found - we are issuing the full refund in the amount of $177.00 back to your original method of payment as a courtesy. Please return the products at your convience. You will see the credit reflected back into your account within 3-5 business days.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I want to return the product for a full refund but none of the phone numbers lead to anything. There is no way to get ahold of anyone at ************ or ************ please help me. Thank you ************.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/03/03) */ We are very sorry if you had trouble reaching us by phone, our hours of operation are Monday - Friday: 8am - 9pm EST, Saturday: 9am - 8pm EST. In order to return and receive a full refund of the product price, please pack up your remaining product and put this Return Merchandise Authorization (RMA) number on the outside of your return shipment; (RMA#************) and upon receipt of your return please allow 7-10 business days for the credit of $294.00 to be processed and reflected back onto your original method of payment. We would ask that you kindly include the packing slip and obtain a tracking number from the postal service. Please return to the following address: Returns Department *********************************************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 1 bottle of Probiolite. It has a money-back guarantee. It didn't work so I shipped it back. They received it on February the 5th but I haven't received my refund of $52.95. I need my refund to be sent to me. Thanks! ****** *******

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/17) */ Hello, our records indicate you called customer service on 02/02/22 to receive a return merchandise authorization (RMA) number to write on your package to return the order for a full refund of the product price. Once we receive the return we advised to allow 7-10 business days for the return to be checked in, and the credit to be processed. If for any reason we did not receive the package we ask to please reach out to provide tracking so we can confirm it was sent back and process the refund thereafter. At this time we have not received the return, however as stated it may take 7-10 business days for it to be issued upon receipt of it. The return instructions show in the attached photo were read verbatim on the call and explain the information mentioned above. You've indicated we received your return back already, which means we would have been processing the refund within policy time frame if we did indeed receive it, however we have made an exception and are processing the full refund of $52.95 back to your original method of payment now, which you should see reflected in 3-5 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩