ComplaintsforHealthy Trends Worldwide, LLC
Vitamins and Supplements
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Complaint Details
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Initial Complaint
01/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 1/1/22, I placed an order for BP5 (blood pressure pills). I only intended to purchase one bottle, but for some reason, I pressed the WRONG option. I was charged $294.00 for 6 bottles! NOW, after I realized I had made an error, I have sent SEVERAL EMAILS to the company and my messages are ALL ignored. It's as if they don't want to issue a refund or cancel this order!!! I am a 68 year old woman who lives on social security income and I cannot afford this. I am requesting a REFUND of $294.00 back to my credit card account.Business response
01/24/2022
Business Response /* (1000, 5, 2022/01/05) */ Customer placed an order on 01/01/2022 for our product BPS-5. The order had been processed and shipped out on 01/03/2022 in which the customer then called customer service later that day to cancel the order which was not possible at that time, however customer was adamant about being refunded immediately or would contact the BBB and request money back so per customers request we processed the full refund of $294.00 back to the original method of payment. The shipment was unable to be stopped so we ask to please return the package once received as a courtesy. No further refunds are required as full refund was processed for the transaction in questions.Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 16, 2021 I bought 6 bottles of BPS-5 which they claim is Blood Pressure and Cirrulation Support for $294.00. The advertisement popped up a special for an additional 6 bottles for a discounted price of 149.70 which I purchased spending a total of $443.70. I purchased the product because of their claim the product will lower blood pressure and the company's guarantee which is, "When you purchase BPS-5 today, your order comes with an unconditional 90-day money back guarantee. If you're not happy with your results, feel free to email or call our customer support center located here in the U.S. and we'll be happy to grant you a full refund, minus the cost of shipping the bottles back." I recieved the product and used it for one month with no reduction in my blood pressure which the advertisement promoted the product would do. I called the company and recieved a return mailing address along with a return number I was told to make sure was on the outside of the box. I boxed up the remaining product and shipped it back to the address they gave me in Akron, Ohio. I shipped it on September 27, 2021 and they recieved it on September 30, 2021. The tracking number from UPS #****************** shows that it was recieved by a person with a name of Griffin. I called the company in mid November 2021 and the person I spoke with told me that they had recieved my package and a refund should be seen on my statement in a couple of weeks. That didn't happen. I have called them several times in December 2021, to find out where my refund is and the people answering the 800 number record my call and say they will email the billing department upstairs in their building. I asked if they could give me a number to the billing department and their answer is "we don't have a number for the billing department. we have to email them." I have done my due diligence in returning the product as instructed by the company. I want the money I spent on their product and guaranteed, returned to me.Business response
01/21/2022
Business Response /* (1000, 5, 2021/12/28) */ Contact Name and Title: Manuel A. Contact Phone: 1-800-351-6106 Contact Email: ************************* Dear Mr. ********, Thank you for taking the time to communicate your concerns and we appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We want to address these concerns and provide the best solution available to resolve the issue as quickly as possible and will further evaluate how we can prevent this problem from occuring in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. I have looked into this matter fully and have refunded you in full in the amount of $443.70 for the 12 bottles of BPS-5 product and you should see this refund appear back onto your account within 3-5 business days. Please do not hesitate to contact if you should need anything further. Sincerely, Golden After 50 Customer Service TeamInitial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I placed an order for Probiolite which they came back and said it was under Golden Age 50 on November 19,2021. I called them 3 days after receiving the 3 bottles of probiolite and said could take them they gave me extreme pain. They gave me an return authorization number and I shipped them back to them. The tracking numbs er said that they received the package but I have not received a credit for the $132 dollars that I paid for them. The company also has the name Healthy Trends Worldwide LLC. Their phone number phone number is not working. Thanks for any help you cn give me. Linda RoweBusiness response
01/18/2022
Business Response /* (1000, 5, 2021/12/20) */ The customer called to return the order of ProbioLite originally placed on 11/19/2021, we provided her with a return merchandise authorization (RMA) number and the corresponding instructions to return and advised that once the package has been received back the refund can take 3-5 business days to be processed upon check-in. As explained during this it was also advised to please get a return tracking number so if anything were to happen in transit, we could still honor the refund if customer provides us with the return tracking number. At this time we had not received the return yet and customer never reached out again to provide the tracking number to us, however as customer states the tracking she obtained shows returned and had trouble reaching us we have gone ahead and processed the full refund of $132.00 back to the original method of payment which should reflect into the customers account within 5 business days. Please see attached photos of account, and refunded transaction.Initial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On /12/06/2021/ i bought a product online called probiolite from a company called golden after 50 its parent company is called Healthy Trends Worldwide. I called Golden after 50 on 12/09/2021/ to ask when the product will arrive and they said it was shipped out on December 6th, and it should arrive 3 to 7 business days after shipping date. So i called their phone ie. 1-800-351-6106, on December 14th and it says that this number has been disconnected and to this day they;re unreachable. Next i emailed them and they say it takes them 24 hours to get back in touch and to this moment they have'nt. So on balance i just wan't my product thanks in advance John Burts.Business response
01/18/2022
Business Response /* (1000, 5, 2021/12/20) */ Customer ordered 1 bottle of our ProbioLite on 12/04/2021 - Our shipping policy which is disclosed on our website and provided in our order confirmation emails clearly states "Our physical products will be processed and shipped out to the address you provided when you placed your order within 3-7 business days. All of our product's ship from the United States. United States: For all orders within the USA, your product will arrive within 7-10 business days once processed and shipped." The customer's order was fulfilled on 12/06/2021 and shipped out via UPS but was then transferred and delivered on 12/18/2021 by USPS (Tracking# **************************), during this timeframe the customer called us on 12/09/21 for an update which we provided the information requested, and again called on 12/17/21 for an additional update. The customer has not reached out as of receiving the delivery so no further action has been taken. Please see attached photos for refence of account notes and shipping policy.
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.