Complaints

This profile includes complaints for NewSouth Window Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NewSouth Window Solutions, LLC

  10741 Crossroads Commerce Blvd Tampa, FL 33610

  
• 

  NewSouth Window Solutions, LLC

  3300 Bonita Beach Rd STE 160 Bonita Springs, FL 34134-4167

  
• 

  NewSouth Window Solutions, LLC

  1002 N Central Expy , 600 Richardson, TX 75080

• 

  NewSouth Window Solutions, LLC

  3125 Lakewood Ranch Blvd STE 112 Bradenton, FL 34211-5010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had new windows installed in are home.The locking mechanisms on some of the windows arent working. After many phone calls to the company we still have not heard anything back from them even though they said they were gonna call to schedule the workthey have ghosted us.

  

  Business Response

  Date: 11/25/2024

  Mr. ********-

  Thank you for your availability today to get your service needs resolved.  We appreciate your patience and understanding as we work to address your concerns.

  Regards,

  *****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original window order was 11-7-23 for a 16 week install. So expected install was late Feb 24 to mid Mar 24. The install after weeks of trying to contact the company finally happened in mid May 24. When the windows arrived, one was mis-sized, and several were broken, further delaying the install.Replacement windows finally arrived late June and installed.5 weeks later, a final inspection, the inspector (trim guys) found a scratch on one of the replacement windows that was installed.I was told that this window would be replaced 'early August'. I have asked repeatedly, and have gone through the contact provided here within BBB for escalated service and yet, I am still chasing trying to get my window replaced.The primary people I have dealt with are:**** ******** **** ******

  

  Business Response

  Date: 11/22/2024

  Mr. *********-

  Thank you for taking the time to speak with us today.  We appreciate your availability to schedule and complete your needed service on Friday 11/29/2024 between 12:00pm and 1:00pm.

  If you have any further questions, or need to modify this appointment, please contact us at ************ (option #2).

  Regards,

  ***** ****

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down sixty one hundred dollars when I signed the contract on 10/30/23 still have no windows have called with questions and concerns they dont return phone calls I feel I should get the down payment they didnt honor the contract thank you

  

  Business Response

  Date: 09/24/2024

  Mr. *******-

  I realize your frustration with the process on needing to have a new property appraisal to follow the 50% guidelines issued by the county.  I just tried to reach you again and left a voicemail.  Please call me at ************ (option 2) so we can further discuss how we can proceed.  As mentioned previously we have your product and are just waiting on this next step to acquire your permit.  

  Regards,

  *****

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent pictures to ***** ****** today during window installation. Windows were not measured correctly to start. We explained we did not want 2" of foam around our windows. We were assured we would not. We need some action and not getting help to rectify the situation.broken window sill windows w 2" of foam on top and sides Guys using our bathrooms clogging toilets was another issue. Not happy! This is not what we paid for.,

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22170559
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  Some was suppose to come out on 9-9-24 to complete and they did not show up. At this time we have reached out to the management to get some one out. 
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 09/11/2024

  Stucco scheduled to be at home Monday to evaluate.

  New South attempting to confirm with Mr. ***** for windowsill replacement and final trim.

  Will follow up once completed.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22170559
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  At this time we are still waiting for the business to come out and finish the Sill work. Please provide a date as to when this will be completed. 
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 02/04/2025

  Still waiting on windowsill repair. Theyve been out 3-4 times with the wrong size piece. Its been a rather rough experience. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows installed March 20, 2024. Failed inspection April 10, 2024. Failed inspection due to a missing a permanent sticker for one window. Have tried effortlessly to get the sticker from New South Window. It is a small sticker with big ramifications - I cannot get my approved ***** money from the state of ******* until we pass inspection. And I received notification that I had untl July 2024 to send in the final inspection to get my funding. I started this project in March - plenty of time to get this completed, except ********* Windows did not complete the job.Also missing the screen door for the patio which I was told was ordered today, August 14 - even though it was supposed to come with the patio door back in March and I had notified New South of this many times. Lack of call backs and communication from the company. Had three visists from the service team who came out without the sticker and screen door - what was the point of them even coming out? I have to take off from work to wait for them to come and I do not get paid if I do not work. I am penalized for staying home and waiting for the service guy who does not have what he needs.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22141913
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  We are set up for work to be completed on 9-13-24 and will follow up once completed. 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 09/24/2024

  We are still waiting for completion of the project. The company needs to install lthe casing strip by the front door. The service tech came out and the piece they had is warped so now they have to get a new piece. Waiting for updates from the company. Have had no communication from them since the service guy left. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22141913
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  The job is mediocre. There is damage with dents to the strips when they were installed. The business has put strips on order and asked that remind business. We also have damage and  black marks that will not come out. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 01/07/2025

  All service items have been scheduled and completed.  Inspection was passed and NSW has ordered replacement covers for attachment points.  These were ordered on 1/3/25 and they will be installed once they are received in the warehouse.  We apologize for the delays and if any service items or concerns do arise, we are here to address those.  Attached is the latest service ticket for attachment covers.  We have also restaffed our service department and we will follow up with better communication.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a consult on 8/22/23 for hurricane impact windows due to us being affected by hurricane ***, The gentleman from ********* came to our residence, went over everything these windows do and how impact they are. We decided to go with them. They had promotion going & to be locked in we had to put deposit of $1,998.00.the. Total for windows/sliding glass doors was $19,980.00. schedule for install 11/18/23 we had to give down payment of $4,232.00. The windows/sliding glass doors were installed & it's been a headache ever since. A gap between the sliding glass doors that is letting air out, we have condensation every morning on the inside, our permits expired 3/28/24, havent had an inspection.We have been on ********* since the beginning, have been keeping notes/records of dates, times, names, We have emailed the notes and records to multiple people at NewSouth so they know all the issues.We have spoken with multiple people at ********* about the issues & keep getting told that they will have someone come out & fix the ************* always seem to have an excuse why they didnt come out. They havent attempted to email us the stickers for the windows, they havent attempted to extend or renew the expired permits.They keep saying the issues will be taken care of and here we are almost 10 months later and entering the peak of hurricane season and nothing has been resolved. New South was quick to charge our credit cards and was paid in full before the work was complete no inspection done. New South hasn't fixed any issues we have, nor have they tried to extend/get new permits (the permits we had expired 3/28/2024) We are making complaints to the State of FL Department of *********************** Regulation (DBPR), & other consumer protection agencies. We are tired of being told the issues will be taken care of for almost 10 months now & they arent & New South doesnt reach out. Its time to take matters into your own hands and file complaints and contact attorneys.

  

  Business Response

  Date: 08/22/2024

  Mr. and ***********-

  We appreciate you sharing the detailed information and your concerns about getting your job completed.  We have submitted the permit extension request with the county.  Thank you for making your schedule available for us to complete your service needs on Tuesday August 27th.  We will bring out the stickers for the windows on Tuesday.  Once those final services are completed, we will contact you so we can know your availability for inspection.  We will then contact the county and request the inspection.  After the inspection is complete, we will return to install your caps and covers.  If something should change with your availability for Tuesday, please let us know.  Our contact information is ************ (option 2) if you have any other questions.

  Regards,

  *****

   

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22113004
  
  I am rejecting this response because:
  
  We received the response from New South Window Solutions  and we do not agree with the companys response.
    For one they have not been in contact with us on our issues that have been sent to them. Myself, ******* *** has been the one contacting many employees and management about these issues and they werent fixed its like we were pushed under the rug. In April 2024 I emailed ***** many pages of records Ive been keeping on April 1, 2024 and he included on the thread ******** and *** and that ***** would schedule a meeting that day so they can address our issues. On April 8, 2024 I sent another email with our concerns and issues and ******************* included *************************** on the email thread and said he was including him on the email thread so *** can do a JSV and take a comprehensive list of what need to be done to complete the Coxs job. And ******************* asked *************************** to let ******************* know if they needed to expedite any (and all) reorders.
  On April ******* The *************************** came out to our residence and we did a walk around so he could see the issues for him self and he wrote them down and also took pictures. As of that date nothing has been addressed.
  Today, August 28, 2024 *************************** and another gentleman came back out to our residence to look at the issues again and put a piece in the sliding glass door where the sunlight was coming in and you could feel the heat coming in through this gap, we got paper stickers to put on the windows (we will have to use tape to put them on the windows),  but our other issues with the stucco (that looks like a 3 yr old did the job), the caulking that was done, permit that expired on 3/28/25, and havent had an inspection.
  If New South Window Solutions was in contact with us like ******************* said they were why has it taken over 4 million moths for anybody from New South Windows to come out? Is it because I contacted many agencies like the BBB, The Department of Agriculture and Consumer Affairs, and many other agencies.
    When New South Windows came out today August ******* they did not address all of our issues and concerns. New South Windows will say they are going to take care of the issues and as you can see its been 4 months since I emailed ******************* and he appointed *************************** to our file and to come out to our residence and to let ******************* know what needs to be done to complete our job. New South Windows say they are going to fix something or take care of the issue and dont. 
  I would appreciate if this case would stay opened as our issues have not been fixed.
    My husband asked ********************* and the other gentleman who do we contact/ or who is our point of contact and the question was completely ignored quite a few times. You cant take this companies word for anything nothing changes, issues dont get fixed, permits expire, no inspections done.
    So I am asking if this complaint can stay opened as it is not even close to being resolved.
  
   Thank you
  ***********************;
  **************
  
  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22113004
  
  I am rejecting this response because:

  This response was taken verbally by the BBB: A representative has been out and tried to make repairs and was not able to. We have an appointment for the business to come back out and do some more work on 9-11-24. At this time the permit with Lee County is listed as payment due as business have reinstated the permit. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/16/2024

  Mr. and ***********-

  
  We appreciate your continued availability and patience as we complete your job.  We were glad that you had the availability to complete the service request on 9/11.  Thank you also for taking the time to confirm your availability to schedule your inspection on the 26th.  A friendly reminder that after the inspection is complete, we will return to install your caps and covers.  If something should change with your availability for the 26th, please let us know.  Our contact information is ************ (option 2) if you have any other questions.

  Regards,

  *******************

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22113004
  
  I am rejecting this response because:there have been too many promises made to fix the gap in our slider and when they say they are coming out to fix the gap in the slider it's just a bandaid to cover it up. There is not supposed to be any kind of gap when the 2 sliding glass doors are closed, they should be completely sealed they are hurricane impact windows. If vape smoke can get through it even after it is fixed ( which I was told vape particles can still get through the fix and vape particles will always get through which I find that hard to believe.) I emailed the records I've been keeping to ******************* who is the Market Supervisor of the ****** ************** multiple times when I updated them and the records go all the way back to right after install and the issues had not been fixed correctly and then our permits expired on 3/28/2024. I also asked ******************* that I wanted everything to be through email and not everything has been like scheduling our inspection on 9/26/24. 

  The only reason New South Window Solutions started doing anything was when I filed multiple complaints with many different agencies in ******* that investigate these complaints. We had to do something because it has taken 10 months to get  anything adone bout our issues. 

  I'm not satisfied with New South Window Solutions and their band aid fixes and fixes that they say we won't have any issues with. I will be satisfied when the inspector comes out and does a full inspection and let's us know if it passes or fails inspection.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22113004
  
  I am rejecting this response because:

    I just wanted to let you know that we had an inspection on Friday and the windows passed but the sliding glass doors did not pass the inspection. I have received 3 phone calls from the same person at new south windows who i spoke with on monday and the call was to reschedule our inspection and she said oh let me pull up the report and she saw the windows passed but sliding glass doors failed due the gap noticed. Barbie ***** from new south windows was the person i was speaking with on this phone call and after seeing the sliding glass doors failed she said she had to get with the engineering team and the people who installed the windows and sliders and would give me a call back, On wednesday, October 3, 2024 i received a voicemail, text message, and email from ****** ***** to reschedule our inspection that was scheduled on Thursday september ******* but got delayed a day to hurricane ******. I emailed ****** ***** back and said the she and I spoke on Monday, September 30, 2024 and we had our inspection done on Friday, September 28, 2024. ****** ***** then emailed me later that morning and asked if she could send ****** (******) who has already come out and he didn't fix the problem and then did what my husband and i did i to test the gap, my husband used his vape and blew the smoke towards the gap and 999% of the smoke came in the house. When Doanld from New South came out and put 2 fuzzy pieces with adhesive backing that didn't last 24hrs he did the vape trick after installing the fuzzy pieces and a little bit of vape smoke came in and he said your always going to have that they are vape particles (if they are hurricane impact windows they should be sealed tightly and nothing should be able to get in, we tried it with my car and my husband was outside the car and I was inside and no smoke/vape particles came in.

  I don't know what new south windows are doing and why they aren't fixing issues correctly but in my case it's  getting old. there's a lack of communication,people that call and speak with you call back 2 days later regarding the same issue  and my husband and I are just done, My husband can see I'm tired, mentally drained from dealing with this for 10 months, 

  My husband missed work so he could be here when they came out to fix the gap issue. So missing time from work, rescheduling appts, taking care of my mom when my father goes to work and like my husband said I'm tired and mentally drained,

  I/m going to attach a copy of the inspection report, its in pdf form so please let me know if you have trouble opening it

  thaml you,

  ******* ***

   

  

  Business Response

  Date: 10/23/2024

  Mr. and Mrs. **************** you for taking the time to speak with me last night.  I am confident that the next steps we discussed will get a resolution to your concerns.  We will expedite the replacement and contact you with an update ETA.  Once again thank you for your ongoing availability and correspondence.

  Regards,

  *****

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22113004
  
  I am rejecting this response because:we have been dealing with this same issue for a year now. The same issue that every time some customer me comes out they put a fuzzy piece with adhesive backing to cover where the light comes in and the cold air from my air conditioner goes out.

  my husband and I spoke with ***** **** on 10/22/2024 and he said that they were going to order a new frame and sliding glass doors and try to get it expedited which we were told before and it was never ordered by ****** *******. 
  I have a hard time saying I agree with Brians last response about ordering a new frame and sliding glass doors. So until the frame and sliding doors come in and get installed correctly and there is no gap is when I can say we are satisfied.

  weve been losing air through this gap, have condensation on the windows everyday, losing out on saving $400.00 on our home owners insurance, having to change my plans around to handle the situation but yet we are still paying for the sliding glass doors that werent installed correctly no mention of any kind of reimbursement or calling the finance company and talking to them and asking if the interest that is being accrued for the sliding glass doors can be set back to the day when they come out and install the new doors and correctly. So for a year it was band aiding the problem now ordering a new frame and sliding glass doors after a year of this problem. 
  I appreciate speaking with ***** on 10/22/2024 and him telling us hes going to order a new frame and sliding glass door and get it expedited but like I said until the door comes in and is installed correctly I cant say Im satisfied.
  Satisfied to me is when the problem is fixed correctly so we will see when the new frame and slider get installed and theres no gap or any other issue with the door is when I can say we are satisfied 

  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work done was sloppy and they damaged my GFI plate on the kitchen wall resulting in no electricity connected to the wall plate. They ruined the paint near my door so it needs to be painted again. They did not put the furniture back the way it was found. They stole a complete roll of paper towels.They left my pictures crooked

  

  Business Response

  Date: 08/22/2024

  I met with ******************** at her home to discuss the issues as stated. There was a misconception on her part that NSW was responsible for moving personal property in preparation of our installation. I explained that we couldn't assume responsibility for personal property and that was one of the reasons we ask customers to have that taken care of before our arrival. ******************** also stated that our crew damaged a GFCI outlet in her kitchen. This is uncertain, but as a gesture of good faith, I told her NSW would pay for the $382.95 repair. During our conversation regarding the payment of the electrical work done, I asked ******************** if I had explained/resolved all of her concerns from the installation and she agreed yes. I took that opportunity to ask ******************** if she would then consider removing her complaint from this site and she agreed. It would appear that ******************** has not done so. Please advise on what next step should be to resolve this matter, please! I've attached documents showing the 5 Star (Excellent) Rating ******************** signed at the end of her installation process that day. Another shows the Pre-installation sign off stating that our crews do not move any furniture, which ******************** signed on the date of her evaluation, 4/29/24

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, we understood that the cost would be considerable but that being said, we were promised a cruise or condo vacation "anywhere in the world" (not interested but bait and hook). Our windows and doors came 2 months ago and still not the matching hardware.Prospective buyers may want to beware of the sales pitch- are those samples really what is being installed. There is no way to verify.This company is not recommended by this consumer.

  

  Business Response

  Date: 07/30/2024

  NewSouth was notified on 6/14/24 of the damage on the product. We have since ordered the material that was damaged. As of 7/25/24, you are tentatively scheduled for your service replacement on 8/12/24. We will follow up then on status at that point. 

  Thanks, 

  *******************

  General Manager

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got all new windows throughout our house as well as double front doors and an exterior garage door. The first inspection one window and both doors failed. We never have had a reinspection. We paid for hardware on the doors, the front doors had mismatched hardware put on with different keys, nothing was fixed and we finally bought new hardware and had it put on. The garage door did not have both pieces replaced even though we bought new hardware thru the company and it doesnt match with separate keys. Multiple, multiple calls were placed to the ****** office and even to the Tampa office. I never got to speak to anyone on first attempt always had to leave an email of which they would call back my husbands phone and leave a message. I told them multiple times to not do this my husband suffered a stroke during this whole process and cant speak on phone, I am the point of contact. These windows and doors were not cheap, and there has been no attempt to make anything right. I also dont understand how we can fail the city inspection and thats ok.

  

  Business Response

  Date: 07/31/2024

  *************-

  Thank you for taking the time to talk with us today.  We appreciate your patience as we resolve the remaining items to complete your job.  We also want to thank you for your availability for the services needed to be addressed this Saturday.

  Regards,

  *******************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very POOR QUALITY I ordered 19 windows with installation 4 windows have the green film damaged which we noted also had a window that came completely cracked and they STILL INSTALLED IT. , 3 months since the install NO ONE HAS CONTACTED US ABOUT REPLACING IT, ALSO THEY BROKE 3 MARBLE WINDOW ***** TOOK THEM 2 MONTHS TO FIX, WE STILL DONT HAVE COUNTY FINAL INSPECTION SO I HAVE ALL THE INSIDE OF ****** SCREWS EXPOSED AND MOLDING IN THE LIVING ROOM, THEY DO NOT HAVE INSTALLERS AS THEY SHOP FOR THE CHEAPS INSTALLERS NOT EMPLOYEED BY THEM. i WILL UPLOAD PHOTS SOON. STAY WAY AND FIND ANOTHER COMPNY THEY HAVE POOR CUSTOMER SERVICE ALSO AS THEYWANT TO GET PAID WITHOUT THE WORK BEING COMPLETED I JUST PAID SO THEY DONT SAY THEY HAVE HAVE GOTTEN THE MONEY BUT THEY ARE A RIPPOFF. STAY FAR AWAY GO WITH PGT WINDOWS A LITTLE MORE EXPENSIVE BUT LESS HEADACHES I STILL HAVE ANOTHER 11 WINDOWS 1 SINGLE DOOR AND 4 SIDLING DOORS AND A DOUBLE DOOR TO DO BUT NOT WITH THEM I WILL USE PGT. *******************************

  

  Business Response

  Date: 07/24/2024

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  Thank you for taking the time to talk to us and review all of your concerns from the onset of your job.  We also appreciate your time in reviewing the exact details in order to continue through the process of completing your job.  We have placed the necessary items on order and will contact you with status updates.  

  If you have any further questions, please contact us at your convenience.

  Regards,

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