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Business Profile

General Contractor

Bay Area DKI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When doing a remodel job they damaged my dishwasher.

    Business Response

    Date: 08/03/2023

    First Priority was informed by the client that the dishwasher was broken.  We are unsure how it occurred, as it could not have been from the services that we provided.  However, we have decided it is in the best interest of the client to replace the appliance.  We are working on a replacement now.

     

  • Initial Complaint

    Date:11/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom had a home fire, we hired this company to do the repairs. My mom passed July 8,2022, and before she passed, she kept calling the company, because the work they did was falling apart, so they had to keep coming out, things still falling apart. They sent my mom a letter before she passed they she owed an additional ****, right before she passed and when I call the new home owner, her daughter, I contacted the company and disputed the charge because they said they did work that was never done and they came up with that amount because my mom was told she would be getting a refund due to over payment, from employee that is no longer with the company.When I took pictures and showed them they commented fraud for saying they did work they didnt do they were supposed to refund me over *****, but *** after months they come to my home thinking I am stupid enough to sign some paperwork they put together to not pay me stating total new charges. It took months for my home to pass inspection and now they want to charge me for the half job they did. Please help me, I am *********************************************************************Thank you,*******************************

    Business Response

    Date: 12/16/2022

    We have spoken with ******************** several times to attempt to explain the situation. Unfortunately, we have not been able to make much progress. ******************** was not involved during the process and its been challenging explaining the situation in full after the fact. To explain, before her mother passed and during the project ************* hired an ** company to replace the system and move the air handler from the attic to a closet in the hallway. This work was completely outside of the scope of work ************** hired Bay Area DKI for and required substantial additional work which was explained to **************. This ** company did not pull a permit and did not complete the installation to code. This made closing our permit, which did not include the ** work, extremely difficult and did take multiple trips. In an effort to help offset the cost we created a change order for **************. This change order had to take into account the additional work needed for the ** issues and a balance on the account for the emergency services before the construction began. In the end, the balance owed to Bay Area DKI was zero.

    ******************** has been given a copy of the change order and the statement of account several times. This statement shows the balance for the emergency services, cost for additional work and the change order. All of the accounting is accurate and easy to follow. However, she rejects all of the documentation and demands a cash refund. When I was threatened with an attorney by ******************** I welcomed the opportunity to speak with an independent third party to bring this to a close.

    As I have told ******************* several times, I'm happy to discuss the best way to bring this to a close and want to make sure she understands the documentation. I do not want her to feel as though we are trying to take advantage of her but I cannot simply send her a check just to make her happy. 

Bay Area DKI is NOT a BBB Accredited Business.

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