ComplaintsforBay Area DKI

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When doing a remodel job they damaged my dishwasher.

  Business response

  08/03/2023

  First Priority was informed by the client that the dishwasher was broken.  We are unsure how it occurred, as it could not have been from the services that we provided.  However, we have decided it is in the best interest of the client to replace the appliance.  We are working on a replacement now.

   

• Initial Complaint

  11/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My mom had a home fire, we hired this company to do the repairs. My mom passed July 8,2022, and before she passed, she kept calling the company, because the work they did was falling apart, so they had to keep coming out, things still falling apart. They sent my mom a letter before she passed they she owed an additional ****, right before she passed and when I call the new home owner, her daughter, I contacted the company and disputed the charge because they said they did work that was never done and they came up with that amount because my mom was told she would be getting a refund due to over payment, from employee that is no longer with the company.When I took pictures and showed them they commented fraud for saying they did work they didnt do they were supposed to refund me over *****, but *** after months they come to my home thinking I am stupid enough to sign some paperwork they put together to not pay me stating total new charges. It took months for my home to pass inspection and now they want to charge me for the half job they did. Please help me, I am *********************************************************************Thank you,*******************************

  Business response

  12/16/2022

  We have spoken with ******************** several times to attempt to explain the situation. Unfortunately, we have not been able to make much progress. ******************** was not involved during the process and its been challenging explaining the situation in full after the fact. To explain, before her mother passed and during the project ************* hired an ** company to replace the system and move the air handler from the attic to a closet in the hallway. This work was completely outside of the scope of work ************** hired Bay Area DKI for and required substantial additional work which was explained to **************. This ** company did not pull a permit and did not complete the installation to code. This made closing our permit, which did not include the ** work, extremely difficult and did take multiple trips. In an effort to help offset the cost we created a change order for **************. This change order had to take into account the additional work needed for the ** issues and a balance on the account for the emergency services before the construction began. In the end, the balance owed to Bay Area DKI was zero.

  ******************** has been given a copy of the change order and the statement of account several times. This statement shows the balance for the emergency services, cost for additional work and the change order. All of the accounting is accurate and easy to follow. However, she rejects all of the documentation and demands a cash refund. When I was threatened with an attorney by ******************** I welcomed the opportunity to speak with an independent third party to bring this to a close.

  As I have told ******************* several times, I'm happy to discuss the best way to bring this to a close and want to make sure she understands the documentation. I do not want her to feel as though we are trying to take advantage of her but I cannot simply send her a check just to make her happy. 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  - Security deposit provided to DKI on 12/17/2021 The project manager was very unprofessional and unreliable. I notified both my insurance, who recommended DKI and DKI themselves. - A second project manager, Chaz W. was assigned and apologized and acknowledged the poor experience with DKI and Ed. Then we discussed fast-tracking my project due to the time wasted while DKI shopped for the least expensive subcontractors to complete the work. - The subcontractor hired by DKI, a no-named father and son company, was on-site once with Chaz W., DKI project manager to review the scope of work, and ultimately decided only to replace and paint the individual pieces of damaged vinyl siding. - The subcontractor completed the job on Saturday afternoon, 3/19, and I contacted you to remove the remaining materials left on-site for another week. - The actual work completed was far less than the original quote and scope. I paid for the smaller scope on 3/24 as invoiced, however, DKI Accounts Receivable have attempted to collect the remaining total from the original quote.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/12) */ Hello all, My name is Jason S., VP of Construction Services at Bay Area DKI. We are sorry Mr. ********* feels this way and will be happy to review his concerns. Due to medical issues with the first Project Manager, we are fully aware and acknowledge that a change of Project Manager was necessary. Unfortunately, in having to change the Project Manager there was a gap in the schedule. This gap was in no way to pause the project to find the least expensive contractors available. It was simply time that was necessary for Chaz to familiarize himself with the project and schedule the carpenters. In a brief review of the file, I see that the project was completed and a Certificate of Satisfaction/Authorization to Pay was signed by the homeowner on 3/30. With this, the insurance company released the funds to Mr. *********. I see that a draw was paid and a balance is due. There was no reduction of the contract amount for an adjustment to the scope items. The amount paid was simply a draw as agreed to during the initial phase. However, I will be glad to review the scope with the homeowner. If a reduction is necessary I will be happy to do so. I will be calling Mr. ********* tomorrow to discuss. Consumer Response /* (3000, 7, 2022/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue is not with the insurance or quote. The quote was to replace all vinyl on the south-facing wall. DKI did not complete the full scope of work originally quoted; however, they are invoicing as if they did. When the second project manager, Chaz W***, arrived at my home, he apologized and acknowledged the poor experience with DKI and the previous project manager, Ed. Then we discussed fast-tracking my project due to the time wasted while DKI was shopping for the least expensive subcontractors. The subcontractor hired by DKI, a no-named father and son company, was on-site once with Chaz W. to review the scope of work, and the group decided only to replace and paint the individual pieces of damaged vinyl siding. They completed the job on Saturday afternoon, 3/19, and contacted Chaz W. to remove the remaining on-site materials for another week. Another example of disorganization is they accused me of not paying an invoice, paid on 3/24, with receipt. Attached documentation: -Email showing two separate occasions where I contacted my home insurance company to complain about DKI and the project -Text messages with the second Project Manager, Chaz W. -Paid invoice and conversations -Voicemail providing context from the second Project Manager, Chaz W. As of 5/16/2022, I have not received a phone call from Jason S. Business Response /* (4000, 9, 2022/05/20) */ Left voicemail for Mr. *********. Consumer Response /* (3000, 11, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) 5/16, 1:14pm DKI voicemail, Chaz W. 5/20, 2:02 om DKI voicemail, Jason S. Spoke with Jason on Monday, 5/23 8:10am - requested he and Chaz W. revist worksite together as soon as possible to avoid inaccurate accounts of the conversations had. Jason will check schedule and provide availability. Business Response /* (4000, 13, 2022/05/25) */ Chaz and I met the homeowner on Tuesday. At this meeting we were able to modify the scope of work to accurately reflect the items completed. While the contract amount was reduced, there is still a balance due which the homeowner is aware of and agreed to. Our accounting department will be sending an invoice to reflect this amount. Consumer Response /* (2000, 15, 2022/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree with the statement submitted by DKI and paid the remaining balance of $930.20, reference number ************* This balance is a variance of $2,124.46 or a 69% increase which Bay Area DKI attempted to collect on multiple occasions. Missy H., Accounts Receivable Specialist, fully ignored my requests to engage management on 4/1, 4/26, 5/6, 5/9, and 5/16. I share these remaining details as evidence that I went out of my way to provide on-time and accurate payment. I changed home insurance providers because they recommended that I work with DKI and notified the three companies that provided a direct quote that I would not consider their company's services due to their association. Overall, this was an extremely disappointing experience and an unnecessary irritation for the customer. Thank you, BBB, for the mediation and assistance in a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩