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Business Profile

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Hype Smart Watch

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    BBB received the following Scam Tracker submission(s):

    - Created on December 20, 2021:
    "They contacted me through a text I thought was from AT&T, offering a discount on the watch if I took a survey. When I got to the end and said I wanted the watch they added on several other items and charged me for them without my permission. I also reported them to my bank but now I have to get a new debit card because of their scam."

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call today from a company saying that I owed money for products that I have been ordering. When I asked the name of the company, the guy could not provide me with that information. When I asked what the product was he said I ordered something called ***** biotin back in November 2020 and then rattled off a list of several more items that I have so called ordered since then. He was unable to provide me with an account number, website for the product, or send me an invoice. When asked why I haven't received any bills, his response was that I have and I am choosing not to pay them. When asked where these products were shipped to he gave me an old address that I have not lived at for over 4 years. He said that the credit card they have on file was not working, and that he was calling to ***************. The problem is, this isn't my debt and if items were purchased then it was done so fraudulently as I have never and would never order anything that I could not look up online or see in a store front. After arguing with the guy on the phone, I hung up frustrated that he would not listen to me at all. I was told that is already affecting my credit score which I pride myself in having great credit history. I let him know that I was reporting the call and information to the BBB. After the call, I tried looking up the name of the products and couldn't find a specific store or website. Then I reverse looked up the phone number he provided and the BBB website was the first search result with complaints just like mine about getting these calls. Please beware that if you answer a call from ************!

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2021 I took a survey and at the end of the survey I was told I would receive a pair of earbuds, earbud case, and a mini speaker for only the cost of shipping which was $6.95. That amount was charged on my card And since then I have been getting calls saying that I have a monthly subscription and I owe $119 for each product. I spoke with the account manager and she gave me some very confusing information first she told me I only owe $269 and then she told me I owed $426. I told them that I was not interested in their product that I did not want a subscription and that I wasnt paying another ***** to their company and less they sent me a bill which they refused to do.

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Hype watch via the internet on 11/22/2023 for $6.95 shipping. I did not receive a watch, I received a ring, which I did not order. I would like my money back, and they should be out of business for fraud.

  • Initial Complaint

    Date:11/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021, I received a text from **** about a review and that Id receive a ********************** and airbuds after the questionnaire. Cancelled the transaction and cancelled my debit card. I read the complaints on this, the same thing is happening to me. They are threatening to send me to collections. I have no email or mail from this company. They refuse to send me the details. Now they call me **** times daily with threats. HypeSmartWatch is the name of the company and they say they are out of ****, but the call comes from ********; with a lady that speaks broken english and is the manager. I dont know what to do now.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I must admit that I was an Idiot for thinking I could get something that was too good to be true. So I clicked on the offer because it was attached to my ******* Survey which was the trap. I used my card for the $6.75 and I Checked my account this Morning and $64.35 has been deducted without my authorization. Someone needs to Hold these people responsible for the fraudulent ways. Please Help !

  • Initial Complaint

    Date:07/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as the others. I got a text message from my phone carrier offering me a watch for just shipping. The moment I didn't get a confirmation email or anything. Then I call the # to get a message that says, "***** as ****** ******" and hangs up. I hope they get caught. Reported it to my credit card, cancelled it and a new one is on the way.

  • Initial Complaint

    Date:06/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I ordered something online and was offered a Hype watch and earbuds for $6.96 shipping and handling as a "gift". Now months later I was notified that I have to pay $119.98 for the watch and $119.98 for the earbuds. The company is an "online" company and only accepts bank to bank transactions. They cannot transfer calls and are very aggressive and uncooperative. I asked for the address and was given ************************************. According to the internet the address is ***************************************************. The customer service phone number that Samantha L. gave me is XXX-XXX-XXXX. My bank flagged this as possible fraud and didn't authorize the two payments. While I would like to have my money back, this is a lesson learned. I should have known it was too good to be true. Terrible experience.

  • Initial Complaint

    Date:06/27/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20 2022, I took a survey from a text message and at the end of the survey, it said I would get a "free" smart watch for only the cost of shipping. As part of the checkout process, there was what I consider to be a very misleading practice of opting me in to several other purchases I didn't want but by the time I realized it had happened it was not clear how to cancel. When the items arrived, they were extremely poor quality--essentially non-functional. I sighed and kicked myself for having been so gullible, but figured I'd been tricked out of only $35 or so and it wasn't worth fighting about. Four months later, I was shocked by a phone call from a very aggressive bill collector saying that I owe $179 more and I'm in a monthly subscription for the smart watch! This was the first notification whatsoever that there would be any further charges, despite the bill collector saying "Well, you need to read the terms and conditions". There was NO mention of any such thing in any terms and conditions I was shown or sent. Believe it or not, I actually DO click through on the T&C and I would not have agreed to any such nonsense. The order confirmation email makes NO mention of any further payments owed and NO mention of a subscription. This seems like complete fraud to me--there can't be an overdue collection on a bill that was never sent! I have attached the only two emails they've sent, neither of which includes T&C or notice of further amount due. My message to their listed email address they list bounced. Hype Watch representatives have called me back numerous times and demanded payment, despite my repeated assertions that I did NOT consent to a subscription or any further payment. They threaten to damage my credit rating if I do not pay. I do not know if they've actually filed a credit report against me--if so, I want that removed. Otherwise, I just want them to stop harassing me and stop these deceptive practices!

  • Initial Complaint

    Date:06/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past 3 days, I have received 3-4 phone calls from Hype Smart Watch that I had ordered a Smart watch in February with 14 days to decide if I wanted it, then had to pay for the Watch. In reality what happened was I took a survey from a store and was offered a Smart watch for which I only had to pay the shipping. The lady calling (who was very rude) kept telling me (I barely could understand her with her broken English and since she was shouting and alluded that I was a liar as I explained the situation) that I stied owed them money. I finally got a phone number out of her, but when I called it, of course it was bad. I called the phone number on the receipt they sent me in February and spoke to someone who offered to cancel my "account" with them. However, the next day the rude lady called me again. This time I hung up on her and decided to contact you.

  • Initial Complaint

    Date:06/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11 2021, I took a survey from a text message and at the end of the survey, it said I would get a "free" smart watch for only the cost of shipping. As part of the checkout process, there was what I consider to be a very misleading practice of opting me in to several other purchases I didn't want but by the time I realized it had happened it was not clear how to cancel. When the items arrived, they were extremely poor quality--essentially non-functional. I sighed and kicked myself for having been so gullible, but figured I'd been tricked out of only $35 or so and it wasn't worth fighting about. Four months later, I was shocked by a phone call from a very aggressive bill collector saying that I owe $179 more and I'm in a monthly subscription for the smart watch! This was the first notification whatsoever that there would be any further charges, despite the bill collector saying "Well, you need to read the terms and conditions". There was NO mention of any such thing in any terms and conditions I was shown or sent. Believe it or not, I actually DO click through on the T&C and I would not have agreed to any such nonsense. The order confirmation email makes NO mention of any further payments owed and NO mention of a subscription. This seems like complete fraud to me--there can't be an overdue collection on a bill that was never sent! I have attached the only two emails they've sent, neither of which includes T&C or notice of further amount due. My message to their listed email address they list bounced. Hype Watch representatives have called me back numerous times and demanded payment, despite my repeated assertions that I did NOT consent to a subscription or any further payment. They threaten to damage my credit rating if I do not pay. I do not know if they've actually filed a credit report against me--if so, I want that removed. Otherwise, I just want them to stop harassing me and stop these deceptive practices!

Hype Smart Watch is NOT a BBB Accredited Business.

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