ComplaintsforReveiller Cream
Health Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I thought I was ordering the trial version of 1 product, but it was very misleading and shady that you were entering into a subscription for the products. When you sign up for one trial, it automatically made you sign up for 2 other trials which showed 3 different charges for around $6-8 each from three different companies on my credit card...very strange. I then got a charge for $109.47 and called the company to have it cancelled. The only way I could find out how to call is through BBB website as there is no info on packaging or the email. Again, very shady. They informed me that 2 more charges for $109.47 were coming for the other two products. they gave me 2 options - cancel immediately for another $50 or send the other 2 trial products back. I opted to send the products back as I didn't want to be out any more money after spending $109.47 and never getting anything. I have been on phone multiple times and now they won't answer my calls to confirm cancellation. I also think it is very weird and gross they want samples back....do they use them again for other customers? Completely shady business and a scam. Please stop this business from doing this to other customers!Business response
03/14/2022
Business Response /* (1000, 6, 2022/02/25) */ Dear BBB, Thank you for reaching out to us but the said product is not our company nor affiliate with us. We are unable to help with this request. Sorry for the inconvenience. Customer ServiceInitial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I thought I was ordering a trial size cosmetic cream for a small fee of $6.78. At checkout they asked me several add'l questions to trick me into ordering 2 more trial size cosmetic creams. THEN only to find out 14 days later I was being charged $109.47 for EACH trial bottle b/c supposedly I was under some sort of subscription. There was NO subscription terms anywhere on this site when I ordered! I didn't get an email afterward describing what I just entered into and that I needed to cancel w/in 14 days. I would have cancelled!!!! The charges are weird and come through from multiple online 'companies' and when/if you find a phone number to actually get ahold of someone they are rude and blame it all on me and that I did indeed sign up for this! I can 100% tell you I would NOT have bought this if I had known. This is a scam period! I cancelled my card after the first charge b/c I couldn't even figure out what this charge was for! It isn't even the same charge as the original trial size bottle so it's incredibly misleading. This is a complete scam! I requested a refund and they flat out denied it and then said my account was being put on hold until I send the trials back (I have to pay for this). Unreal!Business response
03/11/2022
Business Response /* (1000, 6, 2022/02/25) */ Dear BBB, Thank you for reaching out to us but this is not our company and we are unable to help with this request. Sorry for the inconvenience. Customer ServiceInitial Complaint
02/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I purchased Reveiller Skin Creme from Better Health. I paid $6.96 for a sample jar (picture enclosed). Today, Feb. 18, I received my credit card today and received a charge of $104.97 from Better Health. I phoned and was told I didn't reply within the 14 day period to cancel this order. I did not know ANYTHING about this trial. I informed the person I talked to that I wanted an email stating I have been cancelled as of this date, Feb. 18, 2022. I feel Better Health should return my charge of $104.97.Business response
02/25/2022
Dear BBB,
Thank you for reaching out to us but the said product is not our company nor affiliated with us. Furthermore, there is no account found under her name in our system. We are unable to help with this request.
Sorry for the inconvenience.
Customer ServiceCustomer response
02/28/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This Better Health company has several identities which are Better Health
Online Health
And
Reveiller Hydrating Creme.
Many consumers have stated the same fact(s).
When $109.47 was deducted from my checking acct, the companies name was Better Health.
I phoned 3 times to Arizona to get them to email me with a cancellation for the product. They did not cooperate.Business response
03/02/2022
Dear BBB,
Please note our company name is AVA and our support email is [email protected], which is far away from Reveiller Cream.
Best,Customer response
03/04/2022
Your company responded to BBB, that you never had any record of MY name. Yet, a company by the name of ONLINE HEALTH knew me well enough to draw $6.76 from my checking account. That was for the shipping cost of REVEILLER SKIN CREME which I received. No one had a problem finding me then. Later, a company by the name of BETTER HEALTH knew me well enough to withdraw $109.47 from my checking account for False reasons. Better Health certainly seemed to know my name then as well. A cancellation email to me was from DIAL CUSTOMER SOLUTIONS. The email was signed by NATURAL NUTRITION.
All these five (5) companies CLAIM they have NO record of me. Total fraud. I want my $109.47 REFUNDED.Customer response
03/15/2022
See below. My cancellation email from the company.
Notice that the companies noted were:
Reveiller Skin Creme (skin creme)
Better Health (checking acct)
Natural Nutrition (email)
And Online Health was on a deduction from my checking account for $6.76 for shipping. I have no issue with this charge. It was for shipping.
I ordered the skin creme through a TV ad.
Sent from the all new AOL app for Android
----- Forwarded Message -----
From: "Dial Customer Solutions"
To: "[email protected]"
Sent: Mon, Feb 28, 2022 at 4:10 PM
Subject: We are sorry to see you go...
Hi Shirley Kuzmovich,
This is to inform you that your order of Reveiller Skin Care Products has been cancelled.
Please find the summary of your order below.
Order Date: 01/23/2022
Cancellation Date: 02/18/2022
Should you have any question about your billing please contact the customer service at [email protected] or (866) 686-8803
Best Regards,
Ray Mccoy
Customer Care Agent
Natural Nutrition
Toll Free : 8444011605
Dial Customer Solutions powered by Freshdesk Support DeskCustomer response
03/18/2022
As of this date, March 18, 2022, I have contacted my bank, The Attorney Generals Office, Federal Trade Commission and this agency, the Better Business Bureau. I am still owed $109.47. Why are these fraudulent companies allowed to ripoff citizens of the USA ?
Again, if these hackers are able to deduct monies from a banking account, then why can't they be found?Initial Complaint
02/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I thought I was ordering the trial version of the products, but unbeknownst to me I was entering in a subscription that I was unaware of the terms. I would DEFINITELY have cancelled had I known my credit card was going to be charged for the products at $109.47! The terms are hidden on the site I looked all over the place (must cancel within 14 days or you are charged). I did not know the terms until I called and spoke with very rude, unprofessional representatives who were difficult to understand. The company is also very misleading in all of its interactions example, my credit card lists THREE different companyies, different phone numbers, all allegedly from Arizona. They are BEAUTY SKIN STORE, XXX XXX XXXX, ONLINE HEALTH CLUB, The "trials" I thought I was receiving were ordered on 1/24 and 25, 2022. I thought they were trials but the rude representative said "I knew they were full sized." Then on February 9, my credit card was charged $109.47 by ONLINE HEALTH CLUB. Again, February 10 I was charged $109.47 from the BEAUTY SKIN STORE. Deliberately confusing and misleading to the customer, and I consider myself quite savvy about being safe shopping online. I have an earned doctorate and cannot believe I was scammed by this company! I would like a refund of the $109.47 plus the 3 "trials" $6.78, $6.76, and $6.67. Please, any advice you can provide will be very much appreciated. They need to stop advertising this "free trial" and be transparent about the subscription costs and timeline for cancellation!Initial Complaint
02/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I tried a trial of this make up and did not know anything about a subscription. This was totally hidden. Now they have charged my bank account twice and I have changed my debit card. I called them to no avail.Initial Complaint
02/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I called to get a free sample of their face cream. They also sent a free sample of tightening cream(without me requesting it). I was supposed to pay a shipping charge. There were 2 shipping charges. I called to ask about the 2 charges and was told I am now being charged $109.47 for a free product! It is past the 14 day trial period that I knew nothing about. Apparently I was supposed to send this back after using it. I am very upset and hope no one else is taken by this scam.Business response
03/02/2022
Business Response /* (1000, 15, 2022/03/02) */ Dear BBB, Thank you for reaching out to us but the said product is not our company nor affiliated with us. Furthermore, there is no account found under her name in our system. We are unable to help with this request. Sorry for the inconvenience. We suggest they look into their bank statement and look for the merchant name and phone number. Customer ServiceInitial Complaint
11/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I was told these were trial versions and then they've tried to charge my card three times for 89.47 which was marked as fraudulent by my bank. The company is claiming I still owe them full price. When I go to the website they give me this is what comes up in the attachment accompanying this thank you very much **************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
1 complaints closed in the last 12 months.