ComplaintsforAdvanced Marketing International Inc.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Paid cookware off on July 22nd.Called company exactly one wk later. Told by *** they couldnt find our final payment made. Never received call from them. Spoke to ***** and ***** who both told us we would get a call by Thursday 8/1 with tracking. Can not get ahold of them now and still have no tracking info. Now we have no pots and pans and are out do our money .Id like for pots and pans to be delivered with extra free add ons , or a partial refund, being we paid in 7/22 and here it is 8/2 and we still have no info or no help on the issue.

  Business response

  08/06/2024

  Thank you for bringing this to our attention. 

  **************** is absolutely correct, and the good news is that his cookware is out for delivery today.  I have provided the tracking information below. 

  UPS tracking number: 1ZB351250319688945 

  We very much strive for excellence and pride ourselves in outstanding customer service.  A glitch in a new system caused a delay in getting this to the customer in a timely basis.  While this is no excuse, I am happy to share that it has been corrected. 

  I will reach out to **************** to confirm he received his order and to offer him a special thank you gift for his patience.  

  Please feel free to contact me with any questions or additional concerns you may have. 

  Kindly,

  *************************

  ************

  Customer response

  08/06/2024

   
  Complaint: 22083979
  
  I am rejecting this response because:
  I did receive part of my order. I only received half of my order. 
  Sincerely,
  
  ***********************************

  Business response

  08/12/2024

  Business

  Most Recent Message

  Date Sent: 8/8/2024 11:13:30 AM
  

  Good Morning,

  Our team at Kitchen Craft is working very hard to resolve this and it is our #1 goal to provide the customer with the correct order in a timely manner.  There was a shipping error from the factory that the factory manager in ** is personally managing.  He has reached out directly to **************** to inform him of exactly what is being done to correct this to include his personal contact information.   The missing package has been shipped as well as his extra piece of cookware and is scheduled to arrive on Monday (see below) 

  Hi ***** & *************************,
  
  I am very sorry about your cookware order not coming to you correctly.  I investigated your order and found out that your 11-piece classic set was never shipped out.  The Classic Set is part of the Deluxe Set that you ordered.  I am sending out your Classic Set and a Mini Pan to help with your frustrations.  The order is shipping out today with *** tracking number, 1ZB351250318186300.  Please accept my apologies for this inconvenience.  I received an updated email from *** and check the tracking number, and you should receive the rest of your cookware on Monday, August 12th.  Feel free to contact me if I can assist you in any way.
  
  Thanks,
  *****************
  Americraft Cookware
  Manufacturing Engineer
  P: ************

  I cannot emphasize enough that our only goal is to provide excellence in service and product to all of our customers and we will follow up with **************** to ensure he has received all the items he has ordered.    

  Please let me know if you need any additional information regarding this complaint.  

  Kindly,

  *************************

   ************

   

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we went to the kitchen, craft show on 11/26 of 2023 We were told By our representative cab that These pots and pants We're supposed to provide us with a healthier clean lifestyle.That these pots and pans were made from surgical steel and are easy. Clean up just throw a towel in and clean up the bottom while it's still hot. My husband and I made our First payment that day Of $864.19 Which turned out that they put down as a deposit not our first payment without our knowledge. So without them, letting us know they changed the date on witch they would come out eatch month and the price we expected to come out was different as well. This was the first thing to upset my husband and I as we are on a pretty fixed income and had planed our lifestyle around when the payments could come out. As anyone else would. When we finally got our pots and pans and I started to use them. I noticed that cleaning wasn't as he had shown and advertised to us. I was told multiple ti'm that they have a lifetime warranty and they are proud to stand by that. Unfortunately , I soon found out that that they just run their customers around and around in circles. They are now asking me to buy more cleaner to leave overnight In plastic bags and take apart my cookware. That they will not move forward until I do so. I have shown them that I have tried cleaning them multiple different ways and even bought other products to get them clean. I've been in contact with 1 representative who has consistently told me she has to speak to her manager to find out things and then doesn't get back to me I have to reach out to them. I've reached out to Kab the first representative and he hasn't even responded. My husband and I are mad at this point and want to return our products and get our money back. To go else where. PLEASE HELP. Thank you.

  Business response

  02/26/2024

  We have multiple text screen clips/documents that we can send, however it caps off sending documents at 5, please reach out to ********************* at ***************************

  Business response

  02/26/2024

  We have multiple text screen clips/documents that we can send, however it caps off sending documents at 5, please reach out to ********************* at ***************************

  Business response

  03/06/2024

  Please see attachments provided *

  Customer response

  03/11/2024

   
  Complaint: 21249762
  
  I am rejecting this response because: Their response was not even an attemt to a resolution.. I already sent in everything that their response had ... I have everuthing they do. I have the same screenshots of the same conversations. 

  The products I bought weren't sent to me in that 3 day window and they onow that thats exsactly why they make their window 3DAYS bc in what world is that Feasible AND they dont even work the way they where advertised and sold to me! They know that to.

  So for a company to not offer to even remotely come to a solution just shows they know what they are selling is a scam and they aren't actually proud of their products and NEITHER AM I. Which is why I want some sort of agreement or resolution not just past conversations that we all have seen now multiple times. 
  
  Sincerely,
  Kayleigh/*******************************

  Business response

  05/13/2024

  Good Afternoon,

  Our customer service representative spoke to this customer extensively attempting to help her resolve her issue with the pots and pans, and did everything she was instructed to. We have a strict cancellation and return policy, and we do honor a lifetime warranty when the issue is with the product itself. Every communication we received and photo shows that the issue is from improper usage and it appears there should be no issue with cleaning the items. 

  I have had a customer who accidentally left her food cooking for 3 hours while she left for a yoga class and insists our cookware saved her home. She sent pictures of the burned product and how it looked after she finished cleaning it. This customer should be able to clean this ********************** and we are not able to issue a refund for her order when the cookware is used, and after our cancellation date. We also will not replace the items because the item itself is not defective, only used and cleaned improperly. 

  Customer response

  05/17/2024

   
  Complaint: 21249762
  
  I am rejecting this response because: there is STILL no resolution. They claim someone else left theirs on for 3 hours and got theirs clean? Then why did mine not clean up when I did exactly as instructed every time they asked. And their "lifetime warranty" doesn't cover their items then to me thats false advertisement and i can go ahead and start the process of suing them if they can't help find a resolution im sure that the courts can.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 3/5/2023 I went to a home expo show where ******* ***** had a booth with their products set up with a rep who demonstrated the products. I was impressed and bought/ordered one pan with lid. I opted for the 3 month flex pay, was given a total of 312.70 with 50 down and 3 payments of approximately 87.57. Kathy (the rep) told me I would have the product by the end of the week, 3/5 was a Sunday. By the weekend I had no product. On 3/13 (Mon) Kathy txt me she wrote the order wrong and wanted my ok for the new calculation for $50 down and first payment $72 then 2 more payments of $71. I gave the ok and she said order will ship today. On Mon 3/20 still no delivery of product, I txt Kathy and she apologized and said something slipped through the cracks with her order. On 3/23 Kathy txt and said order was finally processed. At this point told Kathy I was extremely disappointed and unhappy with the whole experience, with all the *** delays, misinformation and price discrepancies as I expected service to be in line with quality and price of the product, that i thought some kind of compensation would be forthcoming for my very poor experience with the company. Kathy said she couldn't do that but to call Jennifer H**** with customer service to get help with that. I did call on 3/24 and was informed by Jennifer that Kathy should compensate me and she would have her call me on Sunday. I never received a call. I finally received the product. I have not touched it since as it makes me angry about my experience just to see it. I also got a statement from Jennifer with pricing that doesn't match what Kathy told me it would be. I called Jennifer again on 4/13 and left a message to please call me. I called again on 4/14 and left the same message. I have had no call back so as far as I'm concerned they have zero customer service. For the price of their product I find that unacceptable. I txt Kathy 5/3 to call me, she did but is not with company anymore. Cc charges of about $210 now

  Business response

  05/16/2023

  May 16, 2023
  
  Better Business Bureau
  1600 Grant Street
  Longwood, Florida 32750
  
  Attention ***** ********
  
  Re:   **** ******
  ID # ********
  
  Dear Ms. *********
  
  Thank you for bringing this information to our attention.   As you can probably imagine, an American owned company that has been in business since 1906 takes great pride in their products and customer service.   We are very sad to hear that Ms. ****** did not receive the quality of service that we strive to provide to all our customers.  Unfortunately, the independent contractor that Ms. ****** placed her order with had medical issues and is no longer with the company which is why she has not responded.
  If Ms. ****** wishes to return the product she ordered, she can return it to the below address for a full refund of the amount she has paid in so far of $207.47.   If she would like to keep the product, she also has this option and has a final payment due of $105.23.   While normally we do not accept returns after the 3-day cancellation period, we will make the exception for Ms. ******.   Most important, we want her to be happy. 
  We hope we have the opportunity to provide our wonderful products and service to her in the future, under different circumstances and with a better outcome for all. 
  Please note that the address you sent your correspondence to is an old address which caused the delay in responding.  We apologize for any inconvenience. 
  Thank you,

  Robin T******

  Advanced Marketing International

  **** **** *** ******** ** ***** ************ *** ***
  
  Attention Robin T******

  Customer response

  05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

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