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Business Profile

Apartments

Doral Oaks Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been living at this property since March of 2020. I would not recommend anyone to live here at this property. I have been through so much here. Starting with me reporting a roof leak. Then them not coming to repair the leak. The roof ended up splitting in half and falling in on me and sent me to the *** I told them i would be getting a lawyer. They then went on the portal and deleted all of my work orders regarding the roof leak. They tried to make it seem like the roof incident happened because of the hurricane. When i had been reporting to them months before the hurricane season. Then i finally moved when my lease ended 2/28/23. I never received my security deposit after being told the check was cut out many times and i never received it. It is now 6/12/23. I have been contacting them for three months and need some answers about my security deposit refund check. They wont even allow me to come pick it up.

    Business Response

    Date: 06/13/2023

    To whom it may concern,

    The complaint about the ceiling falling and her reporting it to us was actually never reported. Once reported by resident we took immediate action to get the issue resolved. The reason why the resident moved out was because she has a physical altercation with a roommate and once, she provided documents we decided to help and let her out of her lease without an early termination. The she was cut and was sent out to the address provided by the resident on 4/6/2023

    Customer Answer

    Date: 06/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Derrinesha ******

Doral Oaks Apartments is NOT a BBB Accredited Business.

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