ComplaintsforVillage Discount Golf Car, LLC

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was sold a brand-new golf cart in July of 23. When it was delivered it had several issues. I made them take it back and order me a new cart. New cart was delivered December 7, 2023. We saw it on January 28 , 2024. The new one was worse than the old one. They came and got it , I took several pictures. I told them I didn't want it, I wanted my money back. The dropped it in our drive way 2 days later with no notice. Our neighbor called us in NY and told us. I notified them by mail return receipt that I wanted my money back . They want to keep 25 % of the money, that's not fair they delivered two carts that were not new. I tried to get a lawyer and I can not find one. They have given me a 2 week deadline and then I have to keep it.Help please

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a white, 2018, ******* Drive 2 ********* EFI golf cart from Village Discount Golf Car (****) on 3/10/19 for $11,995.92. The cart came with a 10 year written warranty, the first 5 years of which includes the drive train. For the second time within the warranty period, **** has failed to honor its expressed written warranty. The first time I ended up suing **** before The ****************************************** III, County Court Judge, **********************, Marion County, *******, and won. In that instance, **** failed to repair and subsequently replace the clutch. In the second instance, **** has failed to offer to repair under warranty the whining, high-pitched sound thought to be coming from the transaxle. It is common knowledge that the clutch and transaxle are part of the carts powertrain which are warranted by ****. They have repeatedly and persistently denied my drivetrain repair/replacement claims under my warranty, a deceptive and unfair business practice that *** rise to a fraud if **** has applied these tactics to other of its customers similarly situated. **** acts as though they are doing me a favor whenever they are asked to look into the situation and their personnel are very adept at providing myriad explanations of why my claims are outside the warranty and w/o merit. **** has not acted in good faith. I plan to *** them again unless a permanent resolution to this is*** is reached.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am 76 years old. On February 24, 2023, Village Discount Golf Cars sold me a used electric golf cart. It had a 90 day warranty. They delivered it on 2/27/23. I called them on 2/28/23 that it was not charging properly. It was picked up soon after that and taken back to the dealer. I told the sales person Kevin G****** I wanted another cart because it was a bad cart, he said I would have to pay a 1200 restocking fee. I had just bought it less than 3 days ago. The cart has spent more time with Village Discount Golf Car than with me over the warranty period. I was repeatedly stranded with the cart not being able to travel 8 miles without cutting off. Ultimately before memorial day I was stranded and I had it towed to VDGC and it has not been returned with them having it over 40 days. I had my younger cousin who I call my niece call them and she spoke to manager Chris S********** and asked him to return the cart. We spoke to Dave together and asked him to have Chris S********** call us back. I have no cart and no money. I am being taken advantage of because I am elderly. I am going to go to the Florida Attorney General if this doesn't help. How do they keep the golf cart and not return calls? It is not fixable. They took a bad cart as a trade-in and they knew it and then sold it to me - an elderly man.

  Customer response

  08/08/2023

  I went to Village Discount Golf Car and called them on several occasions regarding the car not charging properly. I was in to see Kevin the week before it died on my wife and I going to the town square. I called tow company to pick it up and I haven’t heard anything from them to this day. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a refurbished to as new condition 2022 Yamaha QuieTech golf cart from Village Discount Golf Car sales office at 8590 E CR 466 Suite D The Villages FL 32162 for $17,903.70 including tax on May 26, 2023 and placed a $5000 credit card deposit. I took delivery on May 31. On delivery I noted to the delivery driver that oil was leaking from the cart on the driveway. I drove the cart that day and noticed that the brakes were loud and squealing, the ride was bouncing excessively and the engine noise was loud. After the short ride the fuel gage went from full to half full. On June 1, I called the sales representative and the service department at Village Discount Golf Car to return the golf cart. They picked up the cart the next day. I told the salesman I didn't want the cart back and would like a refund of the total amount paid. Instead they returned the cart on June 3 in same condition and I was advised there was nothing wrong with it. On the morning of June 12, I hired an independent mechanic to inspect the cart. The mechanic noted that there was an oil leak, brakes were extremely dirty, tires were underinflated to less than 20 psi vs. 35 psi recommended, and even after inflating to the correct pressure the cart was bouncing excessively likely due to defective tires and/or rims. The mechanic recommended that I return the cart to the dealer. On June 13, I took the cart on a short drive around the neighborhood when the cart suddenly stopped and would not restart. I had to have it towed home. On June 14, I called sales and the service department to again request that they pick up the cart and provide a full refund. That afternoon they picked up the cart and provided a check in the amount of $13,427.77 which is $4,475.93 less than the amount I paid as 25% "restocking fee". I never agreed to pay a restocking fee. In fact they even charged me tax on the restocking fee. I am now requesting a refund of the $4,475.93 plus $85 for independent mechanic inspection.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased a brand new golf cart that was delivered on Dec 29th 2021. With in 1 months the seems on the bottom seat of the golf cart were seperating. After mutliple phone calls. Discount Golf replaced the bottom seat. Two weeks later the replacement seat was also seperating. I left mulitple messages with service and never heard back. We only have 500 miles on the Golf Cart since we owned. On March 29th I stopped by the service center to find out what was happening and they said the person that handles this was out. In talking with the people at the service dept they did mention that there have been many complaints about the seats coming apart. They mentioned that the upgraded seats are not having any problems and maybe I should upgrade the seats. I feel that they realize the seats are a problem and they are just trying to where me out and not deal with the problem or get me to upgrade the seats. I believe they should offer a free upgrade to the upgraded seats that don't have a problem. Thanks for your help in resolving this issue. Sincerely, Richard ******

  Business response

  06/07/2022

  Business Response /* (1000, 10, 2022/05/09) */

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We bought a brand new 2022 Evolution Classic 4 Plus from a local dealer in Florida called Village Discount Golf Car (on copy). We purchased the cart on 11/23/21 and it never functioned properly. It has been with the dealer since January 18th and there is no commitment for resolution of multiple manufacturing, assembly, and delivery defects, including: 1. Loses power after hitting a bump on a golf cart path. Has happened no less than six times. Dealer indicates that it's a bad solenoid and they are waiting for the part. 2. Stitching in the front seat is torn already in two places after 2 months of light use and about 300 total miles driven. We know from the Evolution Facebook forum that this is a common manufacturing defect for their seats. The dealer has not provided any indication whatsoever that they will fix this. 3. The gear shift knob (2x) spun freely on the day of delivery. There was a loose nut that didn't hold the switch in place. This is a known assembly issue as documented in the Facebook forum. We had to request service to fix it. 4. The two large bolts that fasten the rear safety bar to the frame was rattling terribly after a few weeks of driving. I had to pull over and finger tighten the bolts or they would have fallen out on the golf cart path. This was clearly an assembly issue as well as a design issue. The bolts should have had lock nuts on them. 5. The acceleration from a stopped position is dangerously slow. We were told that it needed to be reprogrammed. Why was it delivered like that? My wife and I have written several emails to the dealer and made several phone calls which are all being systematically ignored. I specifically requested that I be able to speak with the owner, Salvatore *******, but he has been completely evasive. All I want is for thecompany to take responsibility for the fact that they sold us a lemon and to either replace it with new cart with all of the issues addressed prior to delivery, or issue a refund.

  Business response

  03/04/2022

  Business Response /* (1000, 8, 2022/02/15) */ VDGC strives to service our customers in a timely manner. Due to supply issues, trucking and availability etc. products are occasionally on back order. Customer needed an electrical component which was on back order. Component was installed as soon as it arrived to us. Spoke with customer after repair was made. Customer satifisied with vehicle performance. Consumer Response /* (2000, 10, 2022/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a phone call from the General Manager and was able to discuss my concerns about quality and my poor experience to date. The GM assured me that he will be working with the Manufacturer to address several issues with design, manufacturing defects, and assembly. He also assured me that management at the dealership would be more accessible to me going forward. I accept all of this in good faith. I am satisfied with the repairs made despite the prolonged time that our vehicle was out of service.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 08/21/21 we bought an Evolution Plus 2 golf cart from Village Discount Golf paying cash in the amount of $11,196.70 delivered August 26th. Within a month we noticed a loud thump thump type loud noise coming from the left rear of the cart. We called the dealer and they sent a service tech to our home on September 27th. He took the left rear wheel assembly off and performed a service on the brakes The noise continued and had gotten worse. We called the dealer and they picked on the cart on October 4th. They returned the cart stating "lubricated" backing plate. The noise was not solved and again they picked up the cart on the 10th. I made a personal visit to the dealer and met with Nick who I was introduced to as the expert on Evolution Carts at the dealership. I explained my problem in detail and he assured me he knew what was wrong and would fix the issue. They delivered the cart back to me again "lubricated" the backing plate. The issue had not been solved. I called them again on the 25th and they could not pick it up until November 3rd. They delivered the cart back to me that same day with the same note "lubricated" backing plate and brake parts. The problem was still not solved. I called again on the 24th and they picked it up and this time I actually went to the dealership and drove the cart on the street with Nick so he could verify what my issue was. He finally admitted the problem was in the drive componets. They realligned the motor on the shaft and delivered it to me stating that the problem was solved. The problem was not solved and was worse than before the repair. I called the dealership and again talked to Nick and in that pointed conversation he said that these carts were new and thae really didn't have the experience to fix the problem with an Evolution. They have and the cart since December 1st and now tell me it needs a new motor which they say is not in stock or available from the mfg. and it could take several weeks to get the motor.

  Business response

  02/22/2022

  Business Response /* (1000, 10, 2022/01/25) */ As always we work very hard to return our customers carts as quickly as possible. Mr ****'s cart experienced A main motor failure. Motor had to be shipped to us. Cart came in Dec 1st and was diagnosed and parts were ordered Dec 2nd, received and installed Dec 21st and returned on Dec 22nd. We feel we did everything possible to satisfy Mr. **** as quick as possible

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