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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Hotels

Space Coast Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    10/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 8/16/2024 i booked a hotel reservation at the Space Coastal Hotel ***************************************************** located in **********, **. Check in 10/09/24. Check out 10/13/24. I was charged $282.24 upon initial booking made on 08/16/24 through ***********. I had full intent on keeping my reservation until I was made aware of the expected hurricane (hurricane ******) on 10/06/24. ****** was expected to occur on 10/09/24. With this information in mind it was dangerous to travel, let alone stay at a local hotel. I canceled my reservation on 10/06/24 and filed a complaint with *********** to reach out to the hotel for a refund due to these dangerous and unforseen circumstances. *********** replied to me appropriately 24 hours later and informed that they have attempted to reach the hotel with no response and offed the option for me to reach out. I have sent one email, called 2x with a full vm and just recently left a voicemail, but have not heard a response. My request is to receive a full refund with no cancelation charge despite any hotel policies as my whole reason for canceling was for reasons beyond my control and being a result of an expected natural disaster with breif urgency.

  • Initial Complaint

    07/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The hotel general manager took my second day booking funds, and took my 100$ deposit after she told me I would get it back. She lied and she did this because I told her I was leaving the hotel and she she took my hotel key and I had to wait almost half an hour to get my belongings out of the hotel. The manager also stated that I was unable to come back to the hotel. First of all, the hotel has mold EVERYWHERE! There is black mold everywhere. When I told her this she kept my deposit and made me leave the hotel when I was already leaving. So now I have reported this hotel to every agency that can see the pictures I have of the hotel. Good thing I purchased insurance for this booking!

  • Initial Complaint

    04/22/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    unfair business practices The property manager told me that she would submit my animals as services dogs because they did not expect pets there and then they kicked me out les than 12 hours after I had paid for 2 days and charged my extra **********************************

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

3500 Cheney Hwy

Titusville, FL 32780

Visit Website
(321) 225-4408

Customer Complaints Summary

4 total complaints in the last 3 years.

4 complaints closed in the last 12 months.

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