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Business Profile

Hotels

Space Coast Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/2024 i booked a hotel reservation at the Space Coastal Hotel ***************************************************** located in **********, **. Check in 10/09/24. Check out 10/13/24. I was charged $282.24 upon initial booking made on 08/16/24 through ***********. I had full intent on keeping my reservation until I was made aware of the expected hurricane (hurricane ******) on 10/06/24. ****** was expected to occur on 10/09/24. With this information in mind it was dangerous to travel, let alone stay at a local hotel. I canceled my reservation on 10/06/24 and filed a complaint with *********** to reach out to the hotel for a refund due to these dangerous and unforseen circumstances. *********** replied to me appropriately 24 hours later and informed that they have attempted to reach the hotel with no response and offed the option for me to reach out. I have sent one email, called 2x with a full vm and just recently left a voicemail, but have not heard a response. My request is to receive a full refund with no cancelation charge despite any hotel policies as my whole reason for canceling was for reasons beyond my control and being a result of an expected natural disaster with breif urgency.

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hotel general manager took my second day booking funds, and took my 100$ deposit after she told me I would get it back. She lied and she did this because I told her I was leaving the hotel and she she took my hotel key and I had to wait almost half an hour to get my belongings out of the hotel. The manager also stated that I was unable to come back to the hotel. First of all, the hotel has mold EVERYWHERE! There is black mold everywhere. When I told her this she kept my deposit and made me leave the hotel when I was already leaving. So now I have reported this hotel to every agency that can see the pictures I have of the hotel. Good thing I purchased insurance for this booking!

  • Initial Complaint

    Date:04/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    unfair business practices The property manager told me that she would submit my animals as services dogs because they did not expect pets there and then they kicked me out les than 12 hours after I had paid for 2 days and charged my extra **********************************

Space Coast Hotel is NOT a BBB Accredited Business.

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