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Business Profile

Mail Box Rental

The UPS Store #6694

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    05/18/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I walked into the UPS store and sent two packages one being my wedding ring that happened to go missing. It was never scanned out of the store and it was advised to the employee it was a wedding ring however she failed to ask what I wanted it insured at. Three weeks go by before UPS let's me file a claim. I call and email multiple times no follow ups or updates. Anglea the manager let me know on April 7th and April 18th the documents had been sent or so she said so I'm not sure why when I called today 05/17 they advised me my claim was voided because UPS the store failed to provide the documents they needed. How does my ring never get scanned out then how is it okay for UPS to void my claim without follow up? I even spoke with a supervisor at UPS May 10th on a recorded line who failed to mention the fact the claim was closed. Something suspicious is going on.

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BBB Rating & Accreditation

B-

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Contact Information

2000 Cheney Hwy STE 103

Titusville, FL 32780-6028

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(331) 567-2918

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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