Business ProfileforEagle's Pride RV Sales & Service

September 10, 2023 we dropped off our ***** 5th wheel. We told the office to call us with any costs but we have an extended warranty. So we gave them copies of everything including policy numbers, etc. We said if anything wasn’t covered under warranty to let us know prior to doing anything. The camper sat there for weeks and we just got a call two days ago. They said that a replacement tablet would cost $1200. Because it wasn’t covered under the extended warranty. Then they tell us they didn’t have a warranty information at all even though we gave them copies when we dropped off and they contacted them. The only thing we asked them to do was replace our back tire with the spare which was a 179 charge. That’s all we said we’d pay for. After we told him we were not going to do that we had to contact a few different companies, including ***** and the tablet operating system, they told us they would do a replacement, but it has to go to a ***** certified repair shop. once this company found out that we couldn’t do anything with them, they started to give us the fees of what they wanted to charge for our camper sitting there. First, they told us they downloaded a new upgrade to our tablet for the leveling system to work. They said it works and everything‘s fine. Then they told us that they had to take the underbelly of the whole camper off. No one knows why. The next time we call them they tell us no they just unplugged the tablet and rebooted it and plugged it back in, which we have done ourself before. It doesn’t fix anything in the landing gear operating system. Then we question them about taking the underbelly off because once we arrive to pick up our camper, nothing has been done to it. Nothings been removed. The foam is all in the same place as it was before. It would be impossible for them to have taken it off. They said they did six hours of diagnostic work then changed it to 20 and back down to 6. Then we question them about taking the under belly off. they said well we didn’t take it off after my husband said there’s foam there so it would be removed if you removed anything. They said oh well maybe not all of it was removed. Then they change their story and said that none of it was removed and it must be an error. But yet they still have six hours of work that they want to charge us for when they did nothing. They didn’t repair anything they didn’t fix anything, they couldn’t fix our awning because they claim that it is a tablet issue, which we don’t know if it’s true, because they’ve lied about everything else. Then they tell us that the labor hours have been reduced. Then we asked them about that when we get there because they told us one price then when we called back told us the same exact price after it had been reduced, so we asked them about that and they said oh no it wasn’t reduced. Someone just made an error about it being finalized. So anytime you question them about anything they tell us another Story to get themselves out of it. When none of their stories make any sense. They just told us well you can’t have your camper back unless you play in a mocking way. The manager Justin T****** is super confrontation and rude. Doesn’t know anything about campers but wanted to fight about it. Owner was no help either. Both people we spoke to over the phone and gave information too were not there when we picked up.