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Business Profile

Resort

Treasure Shores Beach Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Treasure Shores Beach Club Resort for a timeshare. I have been reaching out to them for over two years now seeking termination of this contract. I have explained my circumstances to them and continue to be dismissed. I was initially sold this based on the idea that I could easily rent it or resell, or even give it back (which I already offered) if it any point I did not want it. Unfortunately, that has not been the case. I am completely disappointed by the services and the responses I have received from Treasure Shores Beach Club Resort.They are incredibly unresponsive and I cannot continue with a company that has no concern for its constituents. Not to mention the financial burden it has caused.

    Business Response

    Date: 12/28/2022

    Please see attached correspondence to ****************:

    1. **************** bought the unit from the Association on his own accord.  **************** was not contacted by Treasure Shores to purchase a unit week - Treasure Shores does not have a marketing dept.  **************** purchased a unit week at Treasure Shores because his friends owned unit weeks here and he wanted to vacation with them.

    2.  The idea that the unit could be easily rented, resold or given back is not an idea Treasure Shores would have promoted then or now.

    3. **************** is free to rent the unit if he likes or sell it if he likes.   Treasure Shores Beach Club Association is not in a  financial position to take back UNLESS **************** brings the account current ( statement is attached)

    4. Treasure Shores Association and its members have been carry the cost on this unit.  **************** can issue a money order or cashier's check in US Funds by March 30, 2023, to bring the account current and in good standing and Treasure Shores  Association will issue a quit claim deed and take the unit back.

    5.  Please let us know how **************** will proceed within the next ****************************************************************************************** the new year.

    Thank you

    Treasure Shores Beach Club Association 

    *********************

    Treasure Shores.

     

Treasure Shores Beach Club is NOT a BBB Accredited Business.

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