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Business Profile

Pet Food

Three Dog Bakery & Grooming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached my claim to the business. After a while, they refused to communicate in writing and made a phone call when their manager was extremely rude and dismissive denying any responsibility. I purchased special New Year's cakes for my dogs for 10 dollars at the end of December 2023. As a result, both my dogs had digestive issues (retching, throwing up) due to the cake structure being too 'cementy'. My corgi ended up with a vet for intestinal blockage and narrowly avoided emergency surgery. I would like the business to cover the bill and stop selling these cakes.

    Business Response

    Date: 09/06/2024

    As I explained to **** over the phone is that the issue with what his dogs experienced was due to the way his dogs consumed the product of which he had provided video of and not with the product itself. We served many slices of cake without any other reported incident. We will not cover any veterinarian expenses from this claim.

    Customer Answer

    Date: 09/06/2024


    Complaint: ********

    I am rejecting this response because:

     

    The products sold for human/animal consumptions must be safe to consume. As a customer, I have no way of knowing that some extra-chewiness may lead to my dogs suffering from intestine blockage - unless I am warned of it. The business failed to provide such warning, and marketed all their goods as safe for the animals. I do not believe it is reasonable to expect the dogs to consume a treat in a certain way, especially since that way was not clearly communicated to me.

    Hence, I still insist that the business were selling goods being unsafe for consumption without any warnings/disclaimers that lead to my dog suffering from intestinal blockage and me incurring veterinarian costs. 

    I suggest the business re-considers covering veterinary costs. As a large corporation's franchise marketing itself as a 'local' one that should not be too difficult. 

    Sincerely,

    **** *******

Three Dog Bakery & Grooming is NOT a BBB Accredited Business.

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