We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Perfect Paw Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/16/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered a dog harness. When it didn't **me I **ntacted them. The delivery **mpany said it was delivered . I **ntacted **mpany again and the delivery ** sent a picture of my package be delivered to some other address.I once again **ntacted the **mpany and they said they **uldn't do anything because it was the delivery **mpany's problem. I have **ntacted the delivery ** 3 times but they ignore **** filed a dispute with my credit card.

    Business response

    09/17/2024

    ******* here from Perfect Paw. Thank you for reaching out.

    I have processed a refund of $33.99. Kindly allow 10 days for the refund to reflect on your account.

    Let me know if you need anything else.

    Customer response

    09/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    09/13/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On August 28 an order was placed via credit card for $43.99. They said it woukd take 2/4 business day or up to 15 days. I tried going thru their online chat and she stated there was never an order placed. I send copy if my order. No response. I tried their email support no one emailed me back. I tried their online contact only to send me the email fir support back to inline chat now they had my info (magically appeared!) and still got send to same dam site to no avail!! Im calling my credit company to cancel order!

    Business response

    09/17/2024

    ******* here from Perfect Paw. Thank you for reaching out.

    I have processed a refund of $43.99. Kindly allow 10 days for the refund to reflect on your account.

    Let me know if you need anything else.

  • Initial Complaint

    03/08/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I had placed an order by accident on 02/08/2024, and sent an email requesting it be canceled and refunded immediately after. This was the only way to contact the store. I received no response. On 02/27/2024 I sent an email stating that the “shop” app had notified me the order was shipped regardless of my request. If the package had shipped when I was told it was, the package would have arrived a week before this message was sent. I stated that there was no tracking information, and I still wanted the refund. I received no response. On 03/04/2024 I sent my last email, notifying them that the package still had not been delivered, and I still had not received a refund. I let them know this was my last attempt to reach them. I received no response. See attached screenshots.

    Business response

    03/09/2024

    To whom it may concern,

    I am Michael from Perfect Paw. Thank you for informing me of the complaint filed against our business.

    As a response to the complaint, we have agreed with the settlement requested from us and we have refunded the customer's order in full. Attached is a copy of the refund confirmation email we have sent the customer. We hope this would suffice.

    If any more action is needed from us, please do not hesitate to let us know.

    Respectfully,

    Michael

    Perfect Paw

    Customer Service

    Customer response

    03/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** *******

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Unknown

Unknown, FL 33511

Visit Website

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.