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Business Profile

Records

DMVrecords.us

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to look up my driving record at and now a company with the website *************** is charging me a monthly $28.95 fee which I did not authorize.

    Business Response

    Date: 04/18/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund issued as of April 18, 2025. If there is anything else we can assist with regarding your account, please reach out to our customer support team at your earliest convenience.

    Best Regards,

    The Support Team

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********** ******

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize these charges. Initially there was I believe $1 charge and now 2 weeks in a row they charged me $28.95 on 3/24 and on 3/10 for at total of $57.90

    Business Response

    Date: 04/14/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund has been issued as of April 14, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam website. I have received 2 recurring payments of $***** on 1/20/25 and 3/11/25 after initially purchasing a VIN report for my car from ************** on 12/25/25 for *****. I did not sign up for recurring payments, so these charges are illegal. The last payment of $***** is also under a slightly different alias, Drivingrecs,com which was a big red *********** card payments have been disputed and I intend to track them down and take legal action if this is it resolved immediately.

    Business Response

    Date: 03/28/2025

    Hello,

    After careful review, we can confirm that the account was cancelled on March 15, 2025 and a full refund was issued as of March 28, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the service for $1.00 on April 14 2024 and later I found out I was being charged $28.95 per month for their service. They did payback 1 month but they owe me 4 more month back.

    Business Response

    Date: 03/04/2025

    Hello,

    After review, we can confirm that the account was successfully cancelled on October 17, 2024. A full refund has been issued as of March 4, 2025. If there is anything else we can assist you with regards to the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31st, 2024, I ran a one time vehicle report from a website called ******************* aka **************************. It was advertised as a $1 report. Two days later this company charged me $28.95. Three weeks later they charged me another $28.95. Then $28.95 a month for an additional six months. I did not sign up for a monthly subscription. I contacted the company and they insisted I must have accidentally signed up. They did agree to cancel the account.

    Business Response

    Date: 02/12/2025

    Hello,

    After careful review, we can confirm that the account was cancelled on February 11, 2025 with a full refund issued on February 12, 2025. If there is anything else we can assist with regarding the account, please contact our customer support team at your earliest convenience.

    Best regards,

    The Support Team

    Customer Answer

    Date: 02/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went onto ************** to look up a used car facts and paid $1.00 for a report. I have since been charged $28.95 in both December and January. I never authorized this amount, and I would not have paid a dollar for said report if I knew I would be getting charged a monthly subscription. I want my money back and most importantly I want to not be charged by this company anymore. I want whatever subscription I apparently have to be cancelled.

    Business Response

    Date: 02/12/2025

    Hello,

    After review, we can confirm that the account has been successfully cancelled and a full refund issued as of February 12, 2025. If there is anything else we can assist you with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a one dollar fee to procure a dmv record on 1-15-2025. Nowhere in this company's terms of service did it mention a subscription or any other fees to be charged. An unauthorized 30 dollar fee was just charged today 1-23-2025. This company is scamming people and committing fraud. Will talk with my credit card company to dispute charges and refer this for investigation as they advise.

    Customer Answer

    Date: 01/24/2025

    I was charged a bogus charge of $30. This is pure scam and  fraud by this company.  I will dispute this charge with my credit card company and follow their advice as to filling a complain with law enforcement. 
    From your own records you posted on line, I am not alone. This company continues to **** and commit fraud.

    There are no other records because nothing more was ever transacted.

    Business Response

    Date: 02/11/2025

    Hello,

    After careful review, we can confirm that the account was cancelled on February 11, 2025 and no further charges will occur. If there is anything else we can help with regarding the account, please contact our customer support team at your earliest convenience.

    Kind regards,

    The Support Team

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a record on my license for insurance purposes and paid the $1 fee from this ************ Hub on 11/22/24. The record they provided did not help me. They have since charged me $28.95 in December and January for no services rendered and I want my money back.

    Business Response

    Date: 02/11/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled with a full refund issued as of February 11, 2025. If there is anything else we can assist with regarding the account, please contact our customer support team at your earliest convenience.

    Best Regards,

    The Support Team

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching for used car reports. I ordered 1 report for $1 but now am getting several charges to my credit card which I didn't authorize. In Dec and Jan I was charged $28.95. I would like my account closed and a refund for the past 2 months.

    Business Response

    Date: 01/23/2025

    Hello,

    After review, we can confirm that the account was successfully cancelled and a full refund was issued on January 23, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:01/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 3, 2025, I was checking DMV sites for information on a used car we were interested in buying. I found *************, which indicated that with the *** they could provide the vehicle information for a charge of $1.00, which had to be paid by credit card. When I checked my bank statement today, I noticed that in addition to the $1.00 charge on Jan 3, there was an additional charge on Jan 7 for $30, which I did not authorize. The details on the charge were *************, ******************************, "this may be a recurring charge". I do not know how to remove my credit card information or recurring charges from this site. When I used this site on Jan 3, I thought it was a one time charge of $1.00. I authorized the one time charge of $1.00, but NOT any recurring charges. I am requesting a refund of the $30 Jan 7 charge and a termination of any additional recurring charges. Thank you for your assistance.

    Business Response

    Date: 01/17/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund issued on January 17, 2025. If there is anything else we can assist you with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

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