Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AC/DC Air Conditioning has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAC/DC Air Conditioning

    Air Conditioning Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3990 S Tamiami Trl Unit B, Venice, FL 34293-5023
    BBB File Opened:
    10/14/2013
    Years in Business:
    20
    Business Started:
    7/7/2004
    Date of New Ownership:
    12/1/2023
    Business Incorporated:
    7/7/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CAC1814367 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2026.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CAC1814367 for this business, issued by Sarasota County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Sarasota County Construction License Board

    1001 Sarasota Center Blvd

    Sarasota FL 34240

    (941) 861-5214

    https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

    BBB records show a license number of CAC1814367 for this business, issued by Charlotte County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Charlotte County Construction License Board

    18400 Murdock Cir

    Port Charlotte FL 33948

    (941) 743-1201

    https://secureapps.charlottecountyfl.gov/CitizenAccess/

    Type of Entity:
    Corporation
    Alternate Business Name
    • ACDC Acquisition, LLC
    Business Management
    • William Buckley, President
    • David Hicks, Manager
    Contact Information

    Customer Contact

    • William Buckley, President
    • David Hicks, Manager
    • Robert Hughes, License Holder

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted the business for service with a plugged air conditioning drain line for my rental 8/25/2022, there was a charge of $95 for the service call plus time for the repair.Two days later 8/27/2022 the condensation drain line was plugged again and I contacted them for service to get the line unplugged again. I was once again charged for a second service call ($95) for the same issue, line not draining.ON 8/29/2022 I called to get a copy of the invoice and told them I should not have to pay for 2 service calls for the same problem. I was told by **** that she didn't think so either and would look into it and call me later. I never received a call back from **** so I called her. I was told that if it was a weekday there is no second charge ($95) for a service call but since it was on the weekend I had to pay twice. I also received a letter (e-mail) from AC DC this afternoon stating that the initial repair (using nitrogen) sometimes results in reclogging the line which is what happened in this case. I would think that if the work they do has the potential to re-create the same problem they created there should np charge.This drain line has been in use for almost 4 years now and has always functioned properly when vacuumed out. They decided that it needed a strap which in the last 4 years it never needed before. It doesn't need a strap now and it never needed it before. I see this as an attempt to justify charging for a repair when they in fact created the problem that necessitated a second service call.I have several rentals and have had this issue several times before; the problem is always solved by removing the water without adding a strap until AC DC showed up. Had I been available I could have sucked the water out of the line with my own shop vac, which is really all it needed. This is a common occurrence (clogging) with AC drain lines.I want a refund of the $95 service call charge necessitated by their actions.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pierre H

    1 star

    11/29/2023

    My acdc heat pump is 12 months old and it quit this morning. It has a 5 year parts and labor warranty. I called and was told they'll come look at it. The charge is $95 and the warranty does not cover that! They are gouging! When they installed the heat pump, they used a cable that was rated to low, and the county inspection called them out on it. They try to cut corners and take advantage of customers.

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.