ComplaintsforEasy Lift Garage Pros

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Had a sticking issue with my garage door. EASY LIFT GARAGE PRO'S showed up after I called LifeMaster. (somehow got rerouted to them) They told me I needed a new opener (mine was only 4 years old). They charged me $4,453.00!!!! to replace the opener and the rollers. (I can provide a receipt. I Never did this before so I paid them. Apparently, they have scammed many people the same way. I have tried numerous times to reach out to them for a partial refund but they will not return my calls. I'm told by their "dispatch" they would call back But that Never happens. They will not respond to your call either, I have their phone number, address, email and name of owner if you need additional information. THEY NEED TO BE INVESTIGATED!

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I recently completed a report with the ******* general attorneys office as I believe this business is not legitimate and needs to be investigated. Last October I had a spring on my garage door break. When I phoned Easy Lift Garage Doors, they sent a tech the very next day, Oct. 27, 22, in an unmarked truck. His quote to replace my springs was $1450.00. I said I would need to wait and check prices as that seemed high to me. Then he said, if I did the work now, he would give me 20% off. I said no. Then, he lowered the cost to $727. plus $150. for labor. So I let him do the work. After removing my old springs, he then said I needed to replace the brackets on each side of the track because the pieces were worn so I let him replace those. Those were $75.00 each. When the work was done (about an hour.), my garage door was Not closing properly. I called the company back two days later because my door was slamming to the ground. They sent out a second tech who said I then needed a new garage door opener and that he could do it right away! Wising up, I said Id wait and get back to them with the intention of getting a second opinion. After being ill with *****, I was only just recently able to get a second opinion on Feb. 13, 2023. And, I have not been able to use my garage door since Oct. 27. So I called West ******* Overhead Doors LLC and was told I did not need a new garage door opener but in fact the springs were the problem as they werent the manufactured specified required for my storm door. A few days later, they came back with new springs, and my door now closes properly. I called the other company and let them know about the wrong springs they put on my door, and that I would like to schedule an appointment for them to pick up their springs and refund my discover card for the $727. they charged me. I got the run around on all calls. The last call was on 2/24/2023, a supervisor, named ***, refusing to tell me his last name.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 11/7/2022 I called Express Garage Doors that I found on nextdoor app for service (which had the address belonging to ******************************). No one showed on 11/8, and I was promised by the scheduler that the technician would be there on 11/9. The technician that came was from Easy Lift Garage Pros. He changed my garage door opener/chain and replaced two springs ($600 a piece) costing me $2025. When I called the original company, he said he reported Easy Lift Garage Door Pros to the police because that company was stealing his clients. When I told them this, they said Express Garage Doors worked for them. I have called EZ lift on 12/6, 1/3, and 1/26 asking to have a manager call me back and have not received a call. I am not satisfied with what I received and feel deceived by their business practices.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Easy Lift Garage Pro's came to repair our broken Garage on 11-2-20**. Our garage door was jammed and would not open, and we have an electric vehicle whose charger was inside. So we were trapped The worker would no provide estimate, insisted on cash payment, offered a lifetime warranty and none provided upon completion of job. He also came in a personal vehicle with no **************** or ******* County Identification Registration #'s. At the end of his work the insisted for cash payment, My wife refused feeling uncomfortable. Technician took photos of my wife driver's license and credit card indicating it is "law" to process credit card payment.We reported and filed a complaint with the *** County ******* ******************* with Deputy ********** ID # ******, CFS # **-470751. He advised to report and dispute to our credit card for an uncompleted work and scam work. We filed a dispute with ********** on 11-11-** *********** representative/worker responded to the dispute at **********, and reported information that they had tried to contact us, to provide us with the warranty and have the worker pick up his tools left behind. None of this happened.We have appealed the response and provided the ********** with information supporting the false information and uncompleted job. Their fraud department advised us to file complaint with BBB

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩