Complaints

This profile includes complaints for Jessup's Major Appliance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jessup's Major Appliance Centers

  1210 E Venice Ave Venice, FL 34285-7151

• 

  Jessup's Major Appliance Centers

  231 301 Blvd E Bradenton, FL 34208-4419

• 

  Jessup's Major Appliance Centers

  3756 Bee Ridge Rd Sarasota, FL 34233-1101

• 

  Jessup's Major Appliance Centers

  1019 Tamiami Trl Port Charlotte, FL 33953-3805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator on this companys website on Presidents Day during their sale. After the purchase I drive to the store to confirm I liked the appliance and see when to expect the delivery. The manager at the store said yes they have the order and gave me an estimate delivery date. Then while I was checking out one in the store, he informed my they could not sell me that refrigerator at they low price and said they would have to refund me my money they had already charged my credit card and cancel the order. I think this was possible switch and bait

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased all new major appliances for my house on June 19, 2024. A particular refrigerator was ordered. Another refrigerator was ordered with 2 ice makers. One fridge was delivered without the second ice maker. The other Fridge was placed on back order. This fridge was then available and delivery scheduled. Retailer suspended delivery and when I tried to get redelivery was informed the fridge was sold when I had bought *** paid for said fridge. Then another fridge was ordered. Delivery was scheduled on Feb 18th 2025 and confirmed on Friday Feb ******* On Feb 18th 2025, I was informed again the fridge had been sold and could not be delivered. They were to have also installed the missing ice maker for the first fridge not installed in 2024. I have paid for all items since June 19, 2024 and have not received the goods or services contracted. They are in breach of contract 3 times and are selling paid inventory to other customers while not honoring my contract.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** refuses to repair my dryer even though I purchased a 5 year warranty. They are terrible

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire microwave (Model GMOS1968AFA) from ******** in Venice in September of 2023. The credit card charge was dated on September 4th, 2023 in the amount of $640.93. The overhead light that illuminates the stove has never worked and we notified ******** about it several times during the warranty period. They promised to get a service provider to do a warranty repair and we even had a service tech show up. That tech could not fix it because he didn't have the part. We've been repeatably told by various service providers over the past year that were assigned to us by ******** that they would get the part...but they never do. Calls to Jessups just result in more service provider failures.We just recently had one of the providers tell us when I asked them for a status on the repair:"There has not been any updates for awhile and we were unassigned from your service a few months ago. We advise you to contact ********** in regards to renewing the warranty service since at this time we are not assigned the service. We apologize for the inconvenience Frigidaire was supposed to contact you in regards to setting up the service again and expediting the parts."I'm asking for a repair, a replacement, or just Jessups taking this microwave back or providing a refund.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  Jessups responded to my complain and the repair has been made so Im happy with the resolution.  You can close this complaint out as it being handled appropriately by Jessups. Im happy with their response.

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently discovered the extended warranty they sell is worthless and fraudulent in our opinion. Our refrigerator was deemed "unrepairable" by the ********** Service Technician during the extended warranty period. Service Technician said someone from the warranty company or the dealer (Jessups) would be calling with information on the warranty claim. Two weeks went by and no contact from the Dealer or the warranty company (after I sent multiple emails to our salesperson). Dealer told me to call the warranty company, then the warranty company told me to call **********. I did all of those things and spent hours calling and emailing all parties involved in an attempt to get our warranty claim issued. We also put a $500 refundable deposit on our replacement unit to hold as stock running low. The Dealer and warranty company have done nothing to complete our warranty claim and deliver our replacement unit. We want the unrepairable unit removed, the replacement unit delivered and our $500 deposit refunded.

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased many appliances for our home from Jessups. On 3/5/24 we called about our wine refrigerator stopped working. We were told that for any service/warranty issue just call them. Not the case we were told to call the warranty company. After many, many calls to Jessups and Epic warranty company we still dont have a resolution.We were told by Jessups we should get a new one. We have been told by managers at Jessups they will call back on multiple occasions they dont.So after about 50 days of calling we dont have anything.

  Business Response

  Date: 05/16/2024

  Good afternoon,

  We have a replacement wine cooler on order for customer *********. We will notify the client today and to let him the estimated arrival time. We apologize for the inconvenience and the lack of communication. 

  Thank you,

  ***********************

  GM

  Jessup's Major Appliance Centers

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refrigerator/freezer with an automatic ice maker on 6/10/24.from ******** Appliance. In July I received delivery of the incorrect item. The item delivered did not have an ice maker and the door had the incorrect hinge. I refused delivery. The deliverymen called the store. They informed me that they were told to leave the wrong one and that a new one would be ordered. In September The correct model was delivered and the delivery person pointed out to me that it was dented in two places. I refused delivery. I received a call the next day from the manager, ****, who asked if I would accept delivery if he does two things #1 $150 credit and #2 he would order a new replacement door. I agreed. It was delivered a few days later and installed. I was told by installer that I would have plenty of ice by nighttime. I have yet to get any ice, the ice maker has never worked. Since then multiple doors have been ordered and each one was dented on arrival. I have had at least three service calls to repair ice maker. Eight months later I do not have a working ice maker and I still have a dented door. I have made many calls of which the majority went unanswered. On 2/20/24 I received a call from the manager stating that he was going to give me a full credit and take back the broken appliance. I was told to stop by the store anytime to pick out what I wanted. I went to the store on 2/26/24 I went to the store and was told by manger that he could not honor what we had agreed to on the phone. I am frustrated and at this point and requesting a full refund and for ******** to pick up their broken equipment.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE Profile refrigerator on 4/6/23 which was delivered and installed by ******** on 4/11/23 in our brand new home. Upon delivery there was a dent on the door of the fridge which was replaced by GE warranty several weeks later. In early January of 2024 discovered fridge was leaking water internally. After pulling fridge out from the wall there was obvious water damage to the floor, kitchen cabinets, wood molding. I immediately shut off water supply line to fridge and contacted ******** who in turn contacted GE who sent out a repair person on 1/19/24. The issue was determined to be an internal tube for water supply line was not properly pushed in all the way at the factory. The repair person pushed the tube in and did not further inspect the fridge internally for further possible water damage. It was determined that this was factory default and our fridge was dumping water on the floor every time we used the water dispenser or when the ice maker was filled, so for over 8 months water was continually being dumped into the fridge and on the floor, We were referred to GE's insurance for the water damage and a claim was started. We had a remediation person inspect the damage, and a mold test was performed in the area of the water damage. Which tested positive for 3 different kinds of mold. As of this date it is determined to be over $15,000 in damages to our new home. This is not the end of the story. On 2/4/24 we noticed that everything in the freezer was beginning to thaw, and freezer was not holding the temperature. Turned the freezer to lowest temperature setting hoping it would refreeze. The following morning we awoke to massive amount of water on the floor and a freezer that was not working. We had to throw out well over $200 in spoiled food. Immediately contacted ******** and spoke with the manager *****. I advised him that I wanted a full refund and for the defective fridge to be picked up, he advised me that that was not going to happen. Unacceptable!

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  Shortly after filing the complaint with BBB I was contacted by the General manager of Jessups and was informed that Jessups would be issuing a full refund for the defective refrigerator and would make arrangements for the pick-up of fridge on 2/9/24. The full refund was issued to me on 2/13/24. As of now I do not wish to pursue this complaint any further. I appreciate BBB for keeping me informed throughout the process. Its a good feeling as a consumer to know someone has your back. Thanks Again!
  

  
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE range from ******** Appliance. It was installed 11/21/21. On June 9 after cooking for several hours the stovetop stopped working. I called the warranty company and they sent another company, ******* Appliance repair, to service the stovetop. The repair person told me it was my cookware (the ones I have used since receiving the stove). I called ******** to see if they could get the warranty company to make a determination as to a repair or replacement and they said they would call. After the fourth call to ********, they said they would get back to me. No call. No call from the warranty company. This is the third week with no resolution. I would like this settled by the end of the week as it is not easy eating without a working stove.

  Business Response

  Date: 07/07/2023

  Customer has been taken care of by service and extended warranty company has been contacted.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our Frigidaire refrigerator from Jessups appliances. When it was delivered there was a dent in the front door. The delivery people told me from Jessups not to worry that they would order a new door for me. It would take about 3weeks. I said ok. Thinking that within a month or two Id have a new door. The unit was delivered on 12/31/2022 Now the store tells me that I should have sent the refrigerator back after the delivery people who work for Jessups said not to worry. Also the manager of one of the stores told me I should never have listened to their own delivery people. They know nothing!!I understand that it takes awhile to get parts but now Im looking at another 2 months. Every month they tell me another 2 months. I want a new refrigerator. Or a true date when I will have this fixed. *** asked to talk to the owner he could care less about customer service. Since Ive been talking with them my 2doors are off center one is higher then the other I asked to have a service person come out to fix. I was told no way!! That Jessups only takes care of things like this in first 3 months. Or there would be a fee. I asked with all the problems Ive had cant you send out someone to help me? NO I was told. Ive also purchased their insurance package. Doesnt seem to matter to them.