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Find a Location

Hale Indian River Groves, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hale Indian River Groves, Inc.

      1650 90th Avenue Vero Beach, FL 32966

    • Hale Indian River Groves, Inc.

      1650 90th Ave Vero Beach, FL 32966

    • Hale Indian River Groves, Inc.

      PO Box 370 Vero Beach, FL 32961-0370

    • Hale Indian River Groves, Inc.

      PO Box 691237 Vero Beach, FL 32969

    Business ProfileforHale Indian River Groves, Inc.

    Fruit Shippers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hale Indian River Groves, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hale Indian River Groves, Inc.

        1650 90th Avenue Vero Beach, FL 32966

      • Hale Indian River Groves, Inc.

        1650 90th Ave Vero Beach, FL 32966

      • Hale Indian River Groves, Inc.

        PO Box 370 Vero Beach, FL 32961-0370

      • Hale Indian River Groves, Inc.

        PO Box 691237 Vero Beach, FL 32969

      Location of This Business
      1650 90th Avenue, Vero Beach, FL 32966
      BBB File Opened:
      6/10/1991
      Years in Business:
      77
      Business Started:
      1/1/1947
      Alternate Business Name
      • Hale Groves
      • Southern Fulfillment Services LLC.
      • Southern Fulfillment Services, LLC
      Business Management
      • Mike Lore, Call Center Manager
      Contact Information

      Principal

      • Mike Lore, Call Center Manager

      Customer Contact

      • Mr. Dan Richardson, Chairman of Board
      • Mr. Edgar Brown
      • Mike Lore, Call Center Manager
      Additional Contact Information

      Fax Numbers

      • (877) 329-4253
        Primary Fax
      • (772) 226-3541
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Online order is difficult at best. I tried to order the "Fruit of the ************ I was charged upfront and monthly. When I talked to their accounting department, they informed me, it was my fault and that she could do nothing as it was such a large order. She claimed I ordered two orders each for each me and my brother, one paid upfront and one month. I have been charged a total of $1,825.21. I received shipments in November and December of 12 boxes of oranges. She informed me, they would continue to charge me monthly for the next six months.. I RECEIVED NO SHIPMENTS IN JANUARY. I personally think there is some fraud going on here by accounting. They had the opportunity to reconcile my account and satisfy me, but when I told accounting I would only pay for what I receive, she said "ARE YOU THREATENING ME". I told her only if my statement that I will only pay for what I receive is a threat. Not sure if all the people at this company are neurotic, but accounting is. I then requested a cancellation of all orders. Besides the very excessive billing issue, sometimes the oranges come moldy, not may but about 10% of them. I am going to try another company. I had it after talking to this accountant. When BS talks, money walks and I think you should too.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen Elizabeth P

      1 star

      04/30/2024

      I received moldy oranges and wanted a refund OR another box carefully packed. Their answer was we dont do refunds and need photos. I took a photo of one disgusting, moldy orange and they said they could not download my photo. They do not do refunds?Bad Business. WTH?

      Hale Indian River Groves, Inc. Response

      04/30/2024

      We do apologize for the manner in which the fruit arrived.  According to the copy of the email, our agent stated:  
       
      "Dear *****:
      Thank you for notifying us of the unsatisfactory manner in which your package from Hale Groves was received. We would like to extend our sincere apologies to you.
      Unfortunately we're unable to view the attached photo.
      We can submit a credit request for any pieces that were not satisfactory.
      Please let us know the total count of moldy pieces.
      For quality assurance purposes, if possible, please email a photo of the damaged fruit to ***************************************.
      We do value you as our customer and appreciate your business.
      Sincerely,
      Ariane "

      We do in fact want to always make it right for our customers.  The fact that we could not view the photo warranted additional information as we do not always do "full credits" or "total replacements" when the spoilage may be limited to a piece or two. However as mentioned we do want to make it right.  May we suggest contacting our customer care team at ************ and advise the agent as to how many pieces were spoiled and at that point they will make sure to make it right.

       

      Thank you!

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