Business ProfileforGoldin Solar, LLC

In February of 2022 I got solar panels installed by Goldin Solar. In October of 2023, my inverter had an issue and was not producing power to my home. I was told I would get an alert through the app if an issue presented itself. I realized something was wrong when I received a power bill. I contacted Goldin Solar from the ********** location. An employee contacted the service department and advised me the inverter had an issue possibly from a power surge and it was in terms locked. She advised she was able to fix it remotely so they did not have to come in person. After a few weeks since the initial issue, I received another power bill of almost $200. I looked at the app and it was showing the equipment was not working for the past couple weeks. I reached out and after a couple weeks of me calling and texting I got a call back. They advised that the inverter was not working and it was locked due to it having two issues back to back. They advised they had to send someone out to look at it. Due to that they were gonna charge $200 for them to just come out plus any parts if necessary . I advised the equipment had warranty and they advised it did not cover everything. Also for the first time they advised of a sim card needing to be replaced every 5 years costing around $600. They advised I can pay to replace it with the wifi version and it was good for ever since the sim car version was having issues. In the middle of the phone call the service technician said he had another call and would call me back to fix the issue. I never received a phone call back. I have called and texts for months and I still have not received an answer. I have been paying my panel bill and light bill for months since it is not fixed. My issue is the communication and not being called back. My next issue is being charged to get something looked at when it has warranty. They knew it had an issue when they unlocked it the first time and it was their fault they unlocked it and it broke.