We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Water Company

Indian River County Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/14/23 recieved a letter saying I was not elegible for ACH pay. I had tried to switch accounts, their online system said thank you , this will process in 1-2 months. I figured I was good to go! Get the letter today talk to a bunch of incompetent old ladies and they dont understand their own online system and have to manually enter the information. I should have been told this when trying to switch accounts. Now I cant go in auto pay and they wont do anything about it. Total morons oh and they are the only option for water! They also refuse to take off the late fee, what a joke!

    Business Response

    Date: 07/25/2023

    I want to take this opportunity to address the process of auto draft.
    They are two different processes to be signed up for the auto draft (***) ,  1) is by providing staff with a voided check in office and the *** is created in our utility bill system (manual entry) or 2) the customer has an opportunity to sign up with *** through   our web portal and provide the banking information, which then post to their account. The system will except the information the customer provides.  The information that is provided by the customer is the information that is used in flat file that goes directly to the bank when time to pull funds.
    In this particular situation the *** banking information was set up through the web portal, I do not have the exact date the change to the account was made. If the change was made days before the *** was to pull, the file is already created and sent to the bank so it could have just been a simple timing issue as far as when the change was made to when the file was created and sent to the bank.
    I am also attaching a screen shot of what the message that is provided when adding or changing banking information on our web portal.
    I do understand frustration when trying to do a simple update and keep the wheels going in the right direction and it becomes some what of blunder, that I frustrating.I dont believe there was in ill will intent. The unfortunate factor is some past history fallacies, which now has the account in a no *** status. I am willing to help in that manner and make it possible for ************** to have *** reinstated but I will have to warn that if the account has another issue whether it is a banking transmission error or NSF the account will be removed from ***.
    In the request from **************, she is asking for the fees to waived, and as I stated above I do not believe that ************** had ill will intentions so I will ***** the request for a one time courtesy fee waive $25.00.
    Please contact ********************* *********** if you would like to proceed with *** for your bill pay.

    *********************
    Customer ************* manager
    ************

  • Initial Complaint

    Date:06/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear system issues at the business are being passed along to the customer as fees.

Indian River County Utilities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.