Complaints

This profile includes complaints for Apex Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Apex Automotive has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Apex Automotive

  3200 Fairlane Farms Rd., #3 Wellington, FL 33414

• 

  Apex Automotive

  6680 Lantana Rd Ste 12 Lake Worth, FL 33467-6560

• 

  Apex Automotive

  3922 Hypoluxo Rd Vlg of Golf, FL 33436-8508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charging for parts plus over charging for a simple labor charge

  Business Response

  Date: 09/13/2023

  The customer called this afternoon (9/13) to get an estimate for an overflow hose on his Lexus (based on our courtesy inspection that identified a leak). We quoted the customer $47.47 for the part and $31 for the labor. The customer did not proceed with this repair, so we are unsure what the issue is about. Customers are free to choose any repair facility that they would like if they are not happy with our pricing (which also has an apples-to-apples price match guarantee). We believe this is a frivolous claim and should be immediately dismissed. 

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday April 27th I called Apex Automotive and spoke with ***************************** and explained to him that there was noise coming from the front of my 2014 *** x5. I was very detailed in my explanation and he suggested that I needed to replace the four control arms in the front of the vehicle. After I was given a written estimate via text message to replace the control arms as well as the labor needed to do the job, which came out to be $1,502, I spoke again to ***** and he assured me that this would take care of the problem and they would test drive the car to make sure this was actually what was needed. On Tuesday May 2nd I dropped off the car for them to begin working on it the 3rd. When was told the car was ready I asked if a test drive was performed after the replacement was made to make sure the problem was fixed. He assured me the test drive was done and the problem was fixed. I arrived at 4:30 to pick up the car and again I asked if a test drive was done and he again assured me that one was done to make sure the problem was fixed. After paying I drove out of the parking lot and noticed the noise was still there. I returned back to the shop and spoke to the ****** the manager and told him the problem was still there. I asked if someone can do a test drive with me to hear the noise and ****** did the test drive with me. He acknowledged that the noise was still there but now claimed that the problem was not the control arms but in fact something entirely different after assuring me that a test drive was done. ****** then claimed that I would need to pay an additional $92 to inspect the car AGAIN and pay for any replacement parts and labor. I expressed the fact that this was absolutely unacceptable and that I already paid $1445 to inspect and fix the problem and was assured that it was taken care of. He told me that if I wanted the problem fixed that I would need to pay these additional charges which I found to be completely unprofessional.

  Business Response

  Date: 05/08/2023

  We discussed the situation with the customer and the customer agreed to remove the ******************** complaint as part of our resolution. This should be removed and closed. 

  Customer Answer

  Date: 05/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/2023, I took my daughter's 2016 ********** to the business for diagnostic on the brakes and the check engine light. The asst ******* did provide the fees for the brakes $66 to look at and then the check engine light was $159 because it take their time up to find the resolution. I signed and left the car. I was very surprised of the grossly over charge for the check engine light. That afternoon I picked up the car and paid $266 for an 11 page report and no resolution to the check engine light other then maybe a felt under the hood can cause it and we can look further into but that was it, no resolutions and the estimate charges for the brakes over $1000. My daughter was very upset with the outcome and no repairs for $300. I did submit a review and a *********************** Regional Mgr reached out within 20 minutes. His email ******************************** cell # ************. He wanted to make this right and suggested that i take the car to the ********** Apex store see Dre @ ****************************************************************************** phone: ************. Unfortunately, the arrangements on March 30, 2023 fell through because ***** did not send an estimate for the brakes and even though the store was to contact him to work with the pricing for the brakes it still was not affordable, and my daughter left again very upset. That same day after much discussion via text with ************ requested a refund of the grossly over charge of the check engine light in the amount of $159 and was advise can only give me a store credit. I asked for him to reconsider as I am not asking for the brake's diagnostic $66 but the grossly over charges of the check engine light. I decided to go into another local auto store West ******* ************ ********************************************************************************** phone ************ . The person at the desk quoted $60 for the check engine light diagnosis. I took his card and email and texted it to *********************** to reconsider and refund the $159 fee as of 4/3/2023 no response.

  Business Response

  Date: 04/11/2023

  ************ is filing the same complain in multiple locations because she is continuing to receive the same answer which she doesn't find satisfactory to her liking. As you will see from the below response, we have done nothing wrong as a business (even to her own admission). The customer is simply unhappy with our pricing, which was provided upfront and approved by ************ before starting any service. 

  On March 22, 2023, ************ visited Apex Automotive in ********** complaining of noisy brakes, as well as having on an indicator light. Prior to beginning any work, the customer was presented with an estimate encompassing all current charges (check engine light diagnostics and brake inspection), which ************ signed and acknowledged (invoice attached again for reference). Our check engine diagnostic is the cost of our technicians spending the time to do a thorough diagnostic, pull error codes and identify what issues may be causing the concerns stated by the customer (in this case, the engine was losing crank case pressure and making a whistling noise due to the valve cover and PCV system leaking oil). In addition to the engine diagnostic, we noted that the customers rotors are out of round and have excessive runout, which is a contributing factor to noise ************ stated hearing from her brakes.
  

  If ************ was uncomfortable with our pricing and did not want to proceed, she had the opportunity to not approve the work and immediately take her vehicle elsewhere at no charge. Instead, she accepted the estimate and agreed to have our technician evaluate her vehicle, and then became upset when she couldnt afford the repairs to resolve the issues with her vehicle. As a business, we have to charge the pricing that supports our model (which includes a 2 year /****** customer warranty), and what other auto repair shops charge their customers is their prerogative. We were upfront and completely transparent on what services we would be providing and the total cost for those services (i.e.we were only completing diagnostic services and not repairing her stated issues). We have acted in good faith throughout the entire customer experience (which the customer doesnt deny) and ************ is simply upset that another shop may have been able to provide the service more cheaply, but that isnt clear from her assertion. In any instance, there is nothing nefarious with having pricing that isnt perfectly aligned with a competitor. Customers have free choice to select any service provider they would like, as long as everyone is upfront and honest, which we were and ************ acknowledges. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19888436
  
  I am rejecting this response because: I have attempted to reach out to the company for a refund or partial meet the price on the check engine because it is grossly over priced and nothing on my estimate says the words the *** is now saying which is a copy and paste  to my   complaint with the ******* *****************************  Per the assistant  ******* they did not  pin point the problem could be a felt under the hood. Nothing in the report states that and at the time I reached out to my warranty company Allstate who never heard of thatI contacted the asst ******* who said there would be a $60 fee to call the warranty company for his time. There is no oil leakage on the hood or anywhere is and will be taking the car to the dealership per my warranty company. 
  I am not unreasonable  in requesting a refund or partial refund of the check engine charge. Apex is unwilling to work with a consumer in the local market and overcharged their fees its that simple.

  Again, I request a full refund for the same complaint submitted on ************ and in good faith and as a local company I believe is not of a big expense to the ************ which has several local shops.  This amount is not thousands it is less than $200 and should be considered and approved for the refund.

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/14/2023

  As previously stated, the customer was provided the diagnostic fees (not the price to fix any issues, simply the cost to identify issues) in advance of any services being rendered. In the invoice the customer signed (attached again for reference), it clearly states "Level 1 Check Engine Light Diagnostic" with a description of what will be done (and clearly states "...to determine repairs needed") and "Brake Inspection - Front and Rear Disk". Also, beginning on page 5 of the invoice (which the customer signed and has a copy of), it clearly outlines all of the findings from out technician, which I included in the previous reply. Moreover, to the extent the customer does not want to pay our standard processing fee, they are more than welcome to visit any shop in the area to handle their service needs. We are under no obligation to reduce our pricing because another shop may do it more cheaply; the customer can freely transact with any business they choose. 

  We are a small, local business that can't afford to pay customers who don't keep their commitment to pay for a service. With raising labor rates, this customer is now asking us to take a loss because they don't want to pay for a service that they rightfully approved. We didn't force ************ to do business with us, she willingly chose under her own volition with complete information upfront (which again hasn't been disputed). At this point, we request that the BBB close this matter in our favor as we have clear documentation of the customer authorizing this service and us delivering as required. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2015 ***** Malibu in to Apex on 11/4/2022 with complaints of the check engine light on and car not revving above **** rpm. They stated they researched the issue and needed a cellaniod and alternator and total would be $1473.72? Picked up the car the next day. When driving back to school in ******* on 11/5/2022 my check engine light went back on about an hour into the 2 hour and 45 minute trip with the same issues felt when driving. My father called since he had a previous relationship with the store, told them that we are having the same issues when they reopened on Tuesday, 11/7/2022. They said they have a warranty and we researched where to bring the car in *******. On 11/18/2022 I brought the car into Autotronics who said that the alternator was an aftermarket part and replaced. They gave me the part to bring back to Apex and charged $683.16 back to Apex. On the way driving back from Autotronics the same thing happened, check engine light and car not driving properly. Both me and my father called Apex multiple times with the same answer "they will call corporate to see what can be done" No one ever called either one of us back. I filed a complaint with my capitol one card that was used to pay for the service, and they rejected the complaint stating that they provided the services.

  Business Response

  Date: 04/11/2023

  On 11/19/22 the customer spoke with one of our service advisors to discuss the continued vehicle problem they were still having. Given the customer was out of the area, we provided them the phone number for our nationwide warranty and the vehicle was taken to a shop in ******, *******. After having their vehicle serviced by a separate shop, the problem still remained and the customer complained of ongoing car troubles. Upon contacting us to ask for a refund, we stated that if they bring back the vehicle to our shop, we would gladly work on fixing any remaining issues free of charge as part of our warranty. At that time, the customer indicated that they no longer have the vehicle given that they sold it, at which point we can no longer offer any assistance. From where we stand today, we are unable to do any more for the customer given they don't own the vehicle we serviced and can't fix the vehicle as it is no longer theirs.