ComplaintsforThe Bainbridge Companies, LLC

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bainbridge shady grove ********* owes me $325 they said that they would refund it in full, but they have not. and now they are ignoring my emails. This the point of contact there:***************************** Assistant Property Manager | Bainbridge Shady Grove ************ ************************************************************* ************************************* | www.BainbridgeShadyGrove.com Thank you,*********************

  Business response

  12/12/2023

  We prioritize addressing every concern promptly and take each matter seriously. We have taken steps to communicate to the prospect regarding the concern presented to us and provided a swift resolution to the matter.  We apologize for any confusion and want to assure we are happy to assist should they choose to contact us.
  
  

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There is improper ventilation in the bathrooms of my apartment. Due to this, mildew has formed causing a HOLE in the bathroom ceiling, which bugs are coming out of now. I have made multiple maintenance requests, contacted the property manager several times, and even the regional manager of the property and no one seems to be taking this issue serious as it is still not fixed after 3 months. But I am still forced to pay the full rent every month, even though I am unable to use my bathroom? Ridiculous. This needs to be addressed and fixed properly.

  Business response

  10/26/2023

  We take resident concerns seriously. We cannot however comment publicly about potential or pending legal matters. However, we have attempted to resolve the residents concern and would be happy to attempt to do so should the resident contact us directly.

  Customer response

  10/27/2023

   
  Complaint: 20751026
  
  I am rejecting this response because I have reached out to the the property manager, and the regional manager several times and no one has contacted me. I also called the corporate office who sent an email to the regional manager and property manager on my behalf, and no one has contacted me. 
  
  Sincerely,
  
  *************************

  Business response

  11/06/2023

  At this time all repairs have been completed. 

  Customer response

  11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I lived here for a year. I moved out at the beginning of July (8th). We were told we would be sent our security deposit in the mail. It took 2 weeks for us to finally call and ask where it was, the man on the phone told me he would expedite the check and we should get it the next day. That never happened. So, when I called back the lady told me it could take up to 90 days for us to receive the check. So, we waited 90 days. 90 days ended October 6th, I called again and was told they would expedite the check again. Fast forward to today, October 18th, and we still have not received our security deposit. We have video proof from the day we turned in the keys that the apartment was in perfect condition and that everything worked. We also were told we are only getting back $180 with no explanation as to why we were not getting our full deposit back. Now every time I call the property manager is either "in a meeting" or "isn't there." I honestly don't know what to do anymore, they are clearly stealing from us. Also, if you look at their ****** reviews, there is another woman having the same exact issue as we are. Please, please help!!!

  Business response

  10/26/2023

  We take resident concerns seriously. We cannot however comment publicly about potential or pending legal matters. However, we have attempted to resolve the residents concern and would be happy to attempt to do so should the resident contact us directly. We have attempted to reach out to the resident to resolve this matter. 

  Customer response

  10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although Im still not happy with the business, I finally received my check in the mail, it wasnt for the full refund of $200 but I do not want to deal with this awful company any longer.
  
  Sincerely,
  
  *******************

• Initial Complaint

  10/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2023 I'm a Disabled Veteran that was looking for a home where my *****s that I was getting from Broward County would be accepted. I had a ***** that was going to pay my deposit first, month rent and security fees to move in. I also had one that was going to pay my rent for 6 Months or a year depending on my claim status with the VA. I was told by ****** (sales rep for Arabelle) that they would accept my *****. I asked him if he was sure and he grabbed his manager **** to confirm. After telling her about my ******************** assured me that they would accept it. She and ***** (the assistant manager) said they accept it all the time. So we planned my move for the very next week. The day before it was time for me to move in. I received a call from **** telling me that the attorneys will not accept the *****. I asked why and I was told because they did not want to check a box that said that they could not ever evict the veteran which was myself. I explained to her that they are not paying my rent. They're just paying for me to move in. And when I get approved for the 2nd one, they pay for the year in advance. And I can keep applying until I am able to pay for it myself. She expressed surprise and told me that, that will not be a problem. She will let the attorneys know. I asked again if she was sure, and she assured me there will be no problem. So I went ahead and used my last savings as the deposit which was $2886 along with first Months rent. I later found out that most deposits are $600. There was no reason for them to charge me such a large fee, my credit and income was fine. I went ahead and paid the deposit and moved in the next day. Two weeks after I moved in, I received a call from management telling me that they will not be able to accept the *****. And that pretty much I was going to lose that ***** ***** I worked so hard to get. I asked them why and again they said that they have to treat me like everyone else and if I don't pay my rent I will get evicted. I explained to her again that Broward County was paying my rent in a lump sum check. Along with my move in fee to them directly. She apologized and said no. Which left me in a very bad financial state. I was very upset about this but there was nothing that I could do. Two months into waiting for my VA funds to come through. I spoke with the manager letting her know that I was going to be 6 days late with my rent because my VA funds were there, but they had not dropped into my account yet. She told me no problem, just keep her posted. Literally on the 4th day of that month I received an eviction notice on my door. They took me to court, and I had to go to court to explain why I wasn't paying my rent on time even though **** the manager had been telling me not to worry about it the entire time. I was so embarrassed; I have never had an eviction notice pasted on my door. Nor have I ever had to go to eviction court. I went to the office crying to the assistant manager ***** asking her why they are allowing these things to happen to me. I'm a good tenant. I'm clean. I'm quiet. I don't bother anybody. I told her I have PTSD, and this is just triggering it for me. She told me this was just business not personal, and I told her but this is personal to me. I just felt like they were so heartless and cold. Once the attorney realized what was going on, he went ahead and closed the case while we were in court so I couldn't say anything to the judge. The story gets worse. We move past that after I had to pay all of these court fees for no reason. Within the first couple Months I had some minor issues I was requesting to have fixed including the huge ant and ***** problem we have here. **** the maintenance guy would get an attitude with you if you question anything. He was annoyed because I wanted the light fixed above my stove. He told me the garbage disposal was fake and not to use it ever. He never turned my heat on so I froze over the Christmas holiday when the temperature dropped to 39 degrees. No one answered the emergency number, so I had to wait almost a week for ***** to come out and fix it. One day going through the gate a lady started walking by with her child just as I was pulling in so I had to wait, the gate started closing and banging on my truck putting several scratches in it. I told **** about it and suggested they put sensors on the gate. I asked her if they would pay to fix my paint since my truck was new. She told me no. I did notice they had the sensors put on the gate. Not too long after that **** reached out to me and asked me if I would like to move on the third floor. She told me it was going to be $200 cheaper a Month. I was so happy about that because they made me lose my *****. I was also told that I would get my deposit back because I would have to apply all over again. I didn't care, I thought it was a great idea. I was able to move into the apartment above me the very next week, but there are so many problems with it. The table in the middle was broken, the ceiling had not been painted. The cabinet door below the sink was hanging off. The grout in the floor looked like it was never cleaned, it was black. **** gave me a credit for their cleaners to come clean it and when they got there they refused. So I had to get on my hands and knees and clean it myself, I am still cleaning the grout that should have been cleaned before I moved. There are ants everywhere, the water pressure was super low in my faucets, there was no filter in the fridge, this just to name a few. I let a lot of the things go because I felt like she did me a huge favor allowing me to move upstairs. But the grief I was getting from maintenance made me very sad. Once everything was a little sorted out. I told the manager not to worry about everything else. I will deal with it. When my deposit came, $443 was taken out of it! I went straight to the office to find out what the problem was, and I was told it was because I left removable stickers on the wall stickers that peeled off. I asked why didn't you just call me to tell me to take the stickers off? And they told me because I left my glasses in the top shelf which I actually forgot. $443 is a lot of ***** for three stickers on the wall. **** apologized and got most of my deposit back. It took a month but she got it back for me. The very next week, my truck was towed out of the parking space that I was assigned to since I moved in 10 months ago. Not only did I have to call out from work but I couldn't even get a ride to go get my truck from anyone in the office. I had to catch an Uber. **** apologized and I felt that she meant it. She said it was her fault, she forgot to get me a sticker because they were on back order. She was able to pay me (deducting from my rent) for the monies lost because I missed work, & **** fee). So then I go to grab my $1000 Dooney& Bourke purse and realized there's white paint on it. Then I looked at my other designer bags, and they had white paint on them also. Whatever paint the painters used for the shelves in my master closet was still wet and I had been in the place three weeks already. All my expensive purses have white paint on them along with some of my clothing. I reached out to Tika about it and she asked me to go to a dry cleaners to find out what it would cost to have them cleaned me knowing no one will touch expensive purses with paint on them. I went to two different dry cleaners and like I knew they would say they told me no way they're not touching it. When I told **** she asked me to give her a number. so I did half of what I actually paid for my purses and clothing because I considered them used. I've been waiting well over a month to get an answer and after speaking with my attorney I decided (because I am building a case) to take the $1500 for the damage of my purses and clothing out of my rent, especially after I found out from some of my neighbors that their rent has been cut short due to complaints and issues that they had. So I didn't see anything wrong with taking it out of my rent. I emailed Tika well in advance and I got no response until I paid half my rent. It's such a shame. She then warned me that I needed to pay all the rent and they will figure out how to reimburse me. I told her I am tired of the apologies and the waiting on how they will fix all of the issues I have been having since I moved in. They then put a 3-day notice on my door demanding the ***** they owe me plus a $150 late fee! It is such a shame, this place can be beautiful, but they struggle to keep it clean and there's always something crazy going on, I just can't live in Peace! They keep the club house chained up so you have to get permission to use it. The pool is always closed. Its supposed to be a gated community, but the gates are left open more than they are closed for any and everybody to come in. I have witnessed drug dealers selling drugs right outside the management office. People are moving out because they are unhappy. We pay a lot of ***** to live in a luxury community. And its dirty, VERY dirty. Cobwebs everywhere, the floors only get swept and they are stained and dirty. I just seems like no one cares. I was happy when they started putting new lights in the back for safety, but they stopped halfway like 4 Months ago. I am looking forward to leaving, I thought having the managers living on site would make it better. But it doesnt..And to top it all off they force us to use their cable company, and they bill us all these additional fees on top of our rent. I am a Disabled Veteran that is just looking for a Peaceful and clean place to live. And I am so disappointed. ************ Disabled Veteran

  Business response

  10/25/2023

  Good afternoon,

  We take resident concerns seriously. We cannot however comment publicly about potential or pending legal matters. However, we have attempted to resolve the residents concern and would be happy to attempt to do so should the resident contact us directly.

  Thank you,

  *******************

• Initial Complaint

  09/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ****************** apartment complex in Downtown ***** recently sent out communication stating they will now only accept online payments which come with a fee. This is after over a year of me living here and having made payments via cashiers check to avoid paying a fee. I signed the lease for a certain amount but by the company selfishly choosing to all of a sudden only *********** payments, I am paying more than the agreed monthly amount by almost $100 on an already over-priced rent.

  Business response

  09/25/2023

  Dear BBB,

  I am writing in response to the complaint regarding our payment methods for residents.
  In response to feedback from our residents, we have implemented an online payment system for their convenience. We would like to clarify that there are no fees associated with payments made using banking information. However, a fee does apply for transactions made with a debit or credit card. This fee is consistent with industry standards and is used to cover the processing costs incurred by the payment service.
  Our aim is to provide flexible payment options while ensuring that our operations remain efficient and sustainable.
  If you have any further questions or require additional information, please do not hesitate to reach out.
  Thank you for your attention to this matter.
  

  *************************** - Area Vice President

   

  
  

• Initial Complaint

  08/19/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My issues began in June 2023, I notified the leasing office staff that I would not be renewing my lease in September because I was moving to *****. I gave a verbal notice in person in the office and emailed the "notice to vacate" form to ********* on 6/19/23. My lease ends on 9/7/23, so yes, I gave the proper notice. I explained to the staff that I would continue to pay my rent/utilities until the end of my lease and that the apartment would be vacant until then. To my knowledge this was understood by the office staff, and they had received all needed documents from me with also a proper move out notice. On 7/1/2023 I received an automatic withdrawal from my checking account for over $7,000 from wildgrass. I immediately called the leasing office, and they began to investigate. Allegedly my notice to vacate form was filed as "early termination of lease". Although I never gave the staff the impression, I was breaking my lease. The leasing office took over 72 hours to respond about a resolution for a refund. No resolution was found since the funds were already processed into their account. I was advised to "file a claim" with my bank. I filed a claim with ***************** ***** and had to wait over 25 days for the funds to be returned. After the funds were returned to my account, the apartment staff served me with a "3-day notice" reporting that I had not paid my rent for July 2023. The funds were returned less than 48 hours prior and the same day the notice was served I paid the apartment the correct amount owed for July 2023. On 8/15/2023 I had the apartment cleaned and keys turned into the office. A walk-through inspection was performed by *********. She then emailed me reporting "significant pet damage" to the carpets. I never owned a pet. I then requested to see photos of what the carpets looked like prior to my lease. The office staff could not provide any photos and are unsure if this was caused by the previous tenant. I am being charged for the damages I did not cause

  Business response

  08/28/2023

  Dear ****************,
  Thank you for your feedback regarding your experience at Wildgrass apartments. We apologize that there was a previous clerical error regarding your move out notice date. Our team corrected the error and tried to work as quickly as possible to rectify the situation, even offering a refund of the full amount withdrawn, which would take 3 business days to go through, but we needed a letter from your bank that stated, that they were not canceling the payment in lieu of a dispute placed on your account, and the transaction had cleared. We did not receive the requested document from you, even after multiple attempts, therefore no refund could be given at our end. You did notify the Wildgrass team that you initiated a refund through your bank, that would take 10 to 15 days to receive the funds back in your account. Regarding the late payment notice that was issued to you after the funds had been refunded, per the lease documents, we are required by law to issue a 3-day notice when a rent balance is due. As a courtesy,we waived the late fee and the *** fee that the bank charges us. Your account was brought to a zero balance, after the July payment was made.
  Please note that we are still in the process of completing your final account statement, as you have not officially moved out of your apartment on site. Once your move out is completed, the final charges will be assessed and provided to you via certified mail. If you disagree with a charge, you *** dispute this in writing to the Management Team at Wildgrass. The manager ******** has already provided information about the urine damage to the carpet.
  Please reach out directly to the onsite Management team if you should have any additional questions or issues that *** arise during your tenancy.The teams email is **************************************.
  Best of luck with your move to ***** and sending well wishes to you and your family.
  Thank you,
  *****************************
  District Manager
  The Bainbridge Companies 

  Customer response

  08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ``A large leak started from the roof of our third story apartment in ********************* which was first reported on July 19th. There is no email provided to contact management and no numbers that were given to us have ever answered. We filed maintenance requests asking our roof be fixed on 7/19, 7/20, 8/1, 8/3, 8/18. None of these have been answered, some of which have been marked as "completed" with absolutely no action taken. On 8/4 we went to the leasing office in person to ask for maintenance repair or anything done at all. They sent a maintenance worker to our apartment who took a look at the hole, remarked that they'll need to hire roofers, and told us he would return to patch the hole temporarily. He did not return. Since the initial report on 7/19 there is significant mold in the bedroom making it uninhabitable, and the rainwater and unknown debris that leaks through has covered our furniture, our mattress and wooden bed frame and grown mold.I returned again on 8/15 to speak to a staff member who took down all our information to pass along to the property manager. Today, 8/18, a maintenance worker showed up at the apartment to provide us with a trash can - with trash still in it - to help catch the rainwater from the now open hole in our ceiling, and left.Despite that we have made them aware several times we are within our right to withhold rent for the month of August until this problem is resolved, they sent us an eviction notice.We seek an immediate repair of our roof/ceiling, reimbursement for the damaged/ruined furniture that has been destroyed by the month long negligence, and at this point reduced or waived rent for the month since one of our bedrooms is completely uninhabitable and we are considering seeking medical treatment in fear the mold has caused health issues.

  Business response

  08/28/2023

  Hello ********,

  I am disheartened to hear that you are experiencing an issue on site at *********************. Our Bainbridge standard is that your work order request is responded to within ***** hours, and I sincerely apologize that your work order was not completed within that time frame. I would like to help this along to the finish line to ensure that your experience with us is rectified, and your work order is completed with all the appropriate resolutions. Please contact me directly at *********************************** so that I can further assist you.

   

  All the best,

  *************************

  Regional Manager

  The Bainbridge Companies

• Initial Complaint

  07/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I lived at **************** in *************** for approximately 13 months (May 13, 2022 - June 6, 2023) on a 12-month lease initially, renewing for three-months. I experienced significant issues regarding the use and sale of drugs. I am requesting an adjustment (credit) to my final account statement in the amount of $7,792 for liquidated damages and early termination. Property management failed to enforce its own rules and regulations governed by the **** Repeated attempts to use law enforcement failed to resolve the matter creating numerous, unacceptable disturbances and related stresses. Bainbridge shirked their responsibility in being accountable and responsible, coddling the perpetrators who committed criminal activity and hiding behind the executed, three-month contract. With no corrective action involving fines and/or eviction, I informed ***** that I could not live in my unit, citing breach of contract by Bainbridge.

  Business response

  07/17/2023

  Tenant signed a three-month renewal lease binding contract and then proceeded to break this lease contract three weeks after lease start date. In accordance with the lease, appropriate damages were applied regarding a lease break and executed to what the lease contract legally states. Thank you. 

  Customer response

  07/23/2023

   
  Complaint: 20289246
  
  I am rejecting this response as documented below:

  Bainbridge's response doesn't address my complaint and I reject it. The following summarizes the details supporting my case (which can be substantiated via numerous emails shared with *****'s Property Management).
  
  Specifically, at the time of renewing my original lease for three months, a new tenant moved into the apartment (*****) across from me (*****). Shortly after move-in, the tenants smoked marijuana on their patio one evening where my patio doors were opened and where the smoke wafted into my apartment. I immediately called the onsite manager who contacted a courtesy officer with the *************** ***************** to make outside rounds for four hours that evening. The officer confirmed my reporting, but he did not inquire with the perpetrators. The next day, ***** sent an email to all residents in Building 10 notifying them that smoking of any kind is prohibited and that repeat occurrences will result in fines and/or eviction. While there were no further occurrences of smoking marijuana, there were two subsequent occurrences of ***** selling marijuana to another tenant (*****), which I reported both times to no avail.
  
  With the first occurrence, I heard a disturbing knocking on *****'s door by ***** on a Saturday afternoon looking to buy drugs and stating so out loud. I communicated the matter to ***** who told me that I should contact the onsite Security Officer, a neighboring County Sheriff who lives in Building 10, prospectively, to investigate any further matters. About a week later, ***** bangs on *****'s door one weekday evening asking aloud if they had any marijuana. Feeling disturbed and stressed over another egregious incident and ruined evening, I left the onsite security officer (and county sheriff) a detailed voice message and followed-up with *****. The officer never returned my call and ***** responded by saying that it was not under their purview to investigate such matters and that I should call the ************************************************ Department.  At this point, I made the decision to terminate my three-month lease notifying ***** via email and citing breach of contract.  Additionally, while not previously communicated, *****'s harboring of a tenant that is selling marijuana is a violation of Section 893.13 of the Florida Statutes which is a criminal offense.
  
  I am willing to pay rent and a late fee for the six days in June totaling $828.80 and remove my complaint if Brisa waves the remainder.  Otherwise, we'll have to settle this matter in court.
  
  Sincerely,
  
  ***********************

  Business response

  08/02/2023

   ****** signed a three-month renewal lease binding contract and then proceeded to break this lease contract three weeks after lease start date. In accordance with the lease, appropriate damages were applied regarding a lease break and executed to what the lease contract legally states. Thank you. 

  Customer response

  08/08/2023

   
  Complaint: 20289246
  
  I am rejecting this response as follows:

  Bainbridges follow up response is no different than their prior one. Bainbridge refuses to acknowledge (and address) my complaint regarding their gross negligence in enforcing contract terms that ensured my right to live peacefully and harmoniously in my unit resulting from the use and sale of illegal drugs by ***** during my lease renewal period. After sending a warning email that smoking of any kind is prohibited and will result in fines and/or eviction, Bainbridge did nothing when ***** committed more egregious and criminal offenses in selling illegal drugs to ***** on two occasions. They secured a ************************ police officer to investigate the smoking of marijuana but did nothing to evict the tenants, and they ignored my reporting of drug sales on a second occasion after advising me to contact the onsite, courtesy security officer (a building tenant and neighboring county sheriff), changing their story by telling me that I should have contacted the *************** ****************** More shockingly, Bainbridge is harboring tenants who are committing a second-degree felony per the following:
  
  The ******* Comprehensive Drug Abuse Prevention and Control Act (Florida Statutes, Title XLVI, Chapter 893) proclaims that "a person may not sell, manufacture, or deliver, or possess with intent to sell, manufacture, or deliver, a controlled substance."
  
  Interpreting legally, the sale, purchase, delivery, or distribution of a controlled substance - - such as marijuana, cocaine, heroin, methamphetamine, or other "street" drugs or certain prescription drugs - - is not only illegal in ******* but, under Section ****** of the Florida Statutes, it is also an elevated charge from either simple possession or possession with the intent to sell.
  
  These disturbances resulted in unacceptable stresses in having to report three occurrences of illegal behavior over a short period of time; one in smoking marijuana on an exterior patio where the smoke wafted into my apartment and two others in having to report to onsite property management and security personnel the selling of drugs occurring directly outside my apartment door. Additionally, these occurrences created an element of fear, unrest and uncertainty in possibly running into the two aforementioned tenants. As a result of Bainbridge's failure to: i. enforce ****************************** (NAA) terms and conditions on illegal drugs as well as their own policy and ii. work with *************** Police to enforce ** State criminal law, I had no choice but to terminate my three-month lease renewal after six weeks giving written notification to on-site property management. My unplanned and early departure also required that I stay at a hotel for eight days at my own expense until I could move into a new place in ******* six weeks before my intention. Bainbridge's negligence is a clear-cut breach of contract and I refuse to pay any early termination fees and liquidation damages as stated in the final account statement. I offer the following final proposal as binding arbitration.

  
  - I pay the following final settlement costs only where I owe $781.41.

  Amenity Fee                                             $16.00
  Damage for Carpet Replacement          $200.68
  Late Charges                                         $274.80
  Pet Rent                                                     $4.00
  Rent                                                       $550.00
  Utility (Final)                                             $11.00 
  Valet Trash                                                 $5.00
  Water (Final)                                            $69.93 
  Less Security Deposit                          ($350.00)
  Remaining Balance                               $781.41

  - Bainbridge waves the Liquidated Damages (Rent through end of month or 06/07/23 - 06/30/23) in the amount of $2,296 and the Early Termination Fee ($5,496).

  - I sign an agreement from Bainbridge's General Counsel that requires me to never discuss this matter on social media or with any news press or local politicians as well as refrain from suing Bainbridge in Civil Court for breach of contract, including out-of-pocket costs that I incurred for temporary housing.

  - I remove the complaint in its entirely for the ** Better Business Bureau website preventing the complaint from being posted for three years before removal.
  
  I'll await Bainbridge's response and hope to avoid settling this matter in Civil Court.
  
  
  Sincerely,

  ***********************
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Subject: Urgent Matter - Immediate Attention Required Dear [Bainbridge Management Company],I hope this message finds you well. I am writing to express my deep concern and frustration regarding a series of urgent issues that have been persistently affecting my family's living conditions in our apartment at ****************************************************************************** say that our experience with the management thus far has been disappointing would be an understatement. Despite numerous attempts to seek assistance through other channels, it seems that our concerns have gone unanswered, leading me to resort to reaching out to you via LinkedIn. I apologize for this unconventional method of communication, but I am left with no other alternative.We have encountered a range of distressing problems, including f**** on our toilet, urine in our unit, mold in the vents, and, most recently, a malfunctioning air conditioning system that has left our apartment uncomfortably hot, with temperatures exceeding 90 degrees. The situation is exacerbated by the fact that we have a six-year-old child who is particularly vulnerable to these extreme conditions.Today, I was shocked to discover that someone had entered our apartment without our permission or any prior notice. This intrusion violated our personal space and privacy. The contractor who gained unauthorized access left a mess in our kitchen area, stepped on and damaged our belongings, and even touched my personal property. This incident not only caused great distress to us but also left our beloved dog in a state of nervousness and fear.I kindly request that you contact me at your earliest convenience, no later than tomorrow morning. Alternatively, you can reach me directly at **************. My family and I are desperately seeking a resolution to these problems, and we are counting on your prompt attention and action.

  Business response

  07/19/2023

  Dear ************,

  I am sorry to hear this has been your experience thus far in your apartment home at The *********************. At Bainbridge we strive for excellent resident experience and would like the opportunity to address your concerns.  I know we have previously spoken regarding your concerns that are listed above and would like to set a meeting to discuss any remaining issues. I received an update from the Management Team that your AC system has been repaired and the 3 temporary portable units have been removed. Please reach out to me at your earliest convenience and we can set up a time to speak.I can be contacted at *******@Bainbridgere.com.I look forward to hearing from you.

  
  Best wishes,
  *****************************

  District Manager
  The Bainbridge Companies
  T:  ************  Ext. 7143
  A: 12765 W. **************************
  ********** , ** *****
  E:    *******************************************
  W: BainbridgeCompanies.com
  Creating *********************** environments.
  **** 2023 Top 12 Developer & Top 14 Builder

• Initial Complaint

  07/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beacon apartments completely rundown and filthy. Issues with leaks everywhere causing amenities to be shut down. Hallways smell like urine. ******************** have not been cleaned in some time. Outer doors not secured in a number of places causing security issues. ***** never working. Even after complaining and informing property managers nothing has been resolved. Its obvious company is not putting money into the property. Then they want to charge 2 months rent to break lease. This is a scam and false advertisement.

  Business response

  07/10/2023

  Thank you for your feedback. We're disappointed by your impression of our community and hope you give us the opportunity to get everything corrected. The gates took a direct lightning hit, but rest assured we are working diligently to get them back operational. Lightning is very common in ******* and can cause significant damage. Due to safety we had to close the gym for 3 days due to a leak from above, this has been rectified and the gym is back open. Carpets in the hallways are scheduled to be cleaned 7/11/23. We also have a paint schedule set up to correct the interior hallways. Thank you again for your feedback. The Beacon Management.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩